Tata Sky Complaints & Reviews

Hi I am really disappointed with the service provided by your agents of Kudlu Gate Signal with respect to my relocation . I am trying to get relocation done from past 7 days in no vein. The work number (WO# l1WMQ0P) started was closed without even visiting even once . I have made more than 10 calls for customer service and more than 15 calls to local Tata sky team[protected]. And unknown number of calls for installation guy (+[protected] I am making this last attempt to raise to you before looking out for other optinos… Hope to see any action from your side.

Dear Sir, I am using TATA SKY form Several Years. My Bill Plan is Semi Annual Package. My Last package was expiring on 5th May. I recharge it for Rs. 3800/- as appearing in the system. Now I am getting a call from Tata Sky that, you are not in semi annual Package and your monthly charge is 1134. and you need tp pay Rs. My Complain is that, If I am using Semi Annual Pack, without my Intimation to Tata Sky how can the Company Change the Pack. What ever price appearing in the System I have paid before due date. After taking the Payment from Customer how can the Company Charge a Different Price. This is a Case of Fraud & Cheating . So please help me reading this.

I have filed a complaint on the 13th APR. I have 02 Tata sky ID's registered on my number. One is [protected] (Inactive) & [protected] (Active) The query was i had done a recharge through Freecharge and by mistake i did the recharge on the inactive number. Since then i have been following up with Tata Sky for the same as at least if they could transfer the amount from one account to another. I have been contacting multiple exec from Tata sky but no one is able to help. Above all they have unnecessarily started debiting amount from the recharge done whereas the Set Top box is not at all active because of which even the Feecharge people aren't able to help me for the same. Supposing for a positive revert. Regards Shahkir Khan +[protected]

There are no any person in Tata Sky to contact us !!! Only Auto generatet mails you have option. Where we have to go ? There is no any contact detail except Call Center !!! Now, All is over, becausu you are not ready to resolve my problem. You are going only with your system. And due to this we are mentaly distrub from last 4-5 days . If someting happened, you will be responce for this. ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Cc: [protected]@tatasky.com Sent: Thursday, May 21, 2015 11:39 AM Subject: My Complaint No. I4IJHK4 / 16.05.2015 & I5JBJ1I / 18.05.2015 Procedure and benchmarks for redressal of complaints through the call centres. Procedure- Tata Sky subscriber (“Subscriber”) should call the Tata Sky 24x7 helpline to lodge complaint with the call centre. Tata Sky associates are trained to answer Subscriber queries in 13 languages. On receipt of the Subscriber call, the associate shall register the Subscriber’s complaint and issue a docket number to the Subscriber. Benchmark- In case of complaints relating to non- receipt of all signals (other than those caused by disturbances of weather or natural calamities) by Subscriber, at least ninety per cent of all such complaints shall be redressed and signals restored within a period of twenty-four hours of the receipt of complaint; In case of complaints (other than non receipt of signals) by Subscriber, at least ninety per cent of all such complaints shall be redressed within a period of forty-eight hours of the receipt of complaint. R.17 Redressal of Grievances of direct to home Subscribers by Nodal Officers. In case a direct to home subscriber is not satisfied with the redressal of his grievance by the Call Centre, such subscriber may approach, by a letter in writing, or through telephone, or web based online filing of complaints or through short message service or through other electronic means or any other means, the Nodal Officer of the direct to home operator for redressal of his grievance: Provided that a direct to home subscriber may, in emergent situation, approach at the first instance a Nodal Officer instead of a Call Centre and the Nodal Officer shall redress the grievance. R. 18 Handling of grievances of direct to home subscriber by Nodal Officers. Every Nodal Officer shall, ---- (a) be accessible to the direct to home subscribers at the address publicised, as required by regulation 16; (b) register every complaint lodged by the direct to home subscriber; (c) issue an acknowledgement to the concerned direct to home subscriber within three days from date of the receipt of the complaint indicating therein the unique complaint number; (d) intimate, within the time limit specified in regulation 19, the decision taken in respect of such complaint, to the direct to home subscriber, immediately after taking the remedial measure for redressal of the grievance. Kind Attn:- Mr. Amit Singh My Complaint No. I4IJHK4 / 16.05.2015 & I5JBJ1I / 18.05.2015 Service Request Numbers :- 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] Following Masseges you have sent me on my registered mobile No. [protected] Dt. 16.05.2015 at 09:28 PM Hello! Your Tata Sky Work Order No. I4Ijhk4. We will contact yoy soon for taking appointment related to techician visit. Dt. 17/05/2015 at 09:37AM Tata Sky Installet visit for WO:I4IJHK4 is scheduled between 17/05/2015 15:30 & 16:10 in case of query pls contact our helpline on[protected] Dt. 18/05/2015 at 09:36 PM Hello! Your Tata Sky Work Order No. I5JBJ1I. We will contact yoy soon for taking appointment related to techician visit. Dt. 19/05/2015 At 11:35 AM Tata Sky Installet visit for WO:I5JBJ1I is scheduled between 19/05/2015 17:40 & 18:20 in case of query pls contact our helpline on[protected] Dt. 19/05/2015 at 10:24 PM Hello! Your WO No. I5JBJ1I dated 18/05/2015 21:35 has been cancelled. Please give us a Missed call on [protected] if you are still facing No Signal issues. Dt. 19/05/2015 at 10:25 PM Hello, we have received your query on the signal distrubances. We will get in touch with you shortly to resolve it. Why & how you have cancelled my complaints without any visit ? Dear Subscriber, Thank you for registering your request through email. Your Service Request number is 1-[protected], “Our representative will get in touch with you shortly”. Please keep this number handy while talking to us about your query as the same may have to be provided to the customer care executive. Meanwhile here is some useful information on Tata Sky’s service. Explore the world of Tata Sky at your finger tips with mytatasky.com. You can get your last 6 month’s bill statements, recharge your account, modify packs, and get complete account details. You can also have an online chat with a customer care executive through it. Not a registered user? Click Here - https://www.mytatasky.com/UserRegistration/jsp/html/index.jsf Got a question? Do call us. You will be attended by a customer care executive who can answer your queries in 13 languages in our 24x7 call centres. From All lines:[protected] From All lines (except MTNL/BSNL):[protected] (Applicable rates chargeable by the telecom operator) To get your account balance, due date and complete account details give a missed call on [protected] from your Registered Mobile Number. The Tata Sky remote can do wonders! The ‘Help’ button on your Tata Sky remote can get you information about channels packs, HD/Multi TV, Tata Sky Mobile, Recharge, Service info and helpline details. Thank you, The Tata Sky Customer Care team Note: We are upgrading our systems for better services in the coming days. In case you are facing any signal issues, please give a missed call on[protected] or SMS ‘NS’ to 56633. Our technician would call you soon for an on-site visit. This visit will not be charged. Thank you for your cooperation This is an auto-generated email and reply to this mail id is not monitored. In case of any query please contact us at http://www.tatasky.com/wps/portal/TataSky/help _________++++++++++_________ DISCLAIMER: This communication (including any accompanying documents / attachments) is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. If you are not the intended recipient, you are notified that any dissemination and/or copying of this e-mail is strictly prohibited and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and capable of interception & delays. Any one communicating with Tata Sky by e-mail accepts the risks involved and their consequences. While this e-mail has been checked for all known viruses, the addressee should also scan for viruses and notify the originator. Thank you for your cooperation. _______++++++++++_______ ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Cc: [protected]@tatasky.com Sent: Tuesday, May 19, 2015 3:26 PM Subject: Fw: Auto Response: Service Request Reference Number: 1-[protected] ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Sent: Tuesday, May 19, 2015 2:56 PM Subject: Fw: Auto Response: Service Request Reference Number: 1-[protected] At the time of booking, within a minute your person has called me. But Now !!! For attend complaint, you are saying for 24 hours. But no any responce from last 4 days. ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Sent: Tuesday, May 19, 2015 2:44 PM Subject: Fw: Auto Response: Service Request Reference Number: 1-[protected] Nobody is there to reply ! Then what type of Nodal Officer ? Why you have given the mail ID's ? There are no any numbers to speak to officer ! How we can reach to you ? You are seating AC offices and we are !!! ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Sent: Tuesday, May 19, 2015 1:30 PM Subject: Re: Auto Response: Service Request Reference Number: 1-[protected] Lot of Thanks for your following Auto Generated Reply on 16.05.2015. My Dear, 1. I have lodge a complaint on 17.05.2015, No. I4IJHK4 is Scheduled between 17/05/2015 15:30 & 16:10. Above compaint you have closed without any reason, without ant visit & without resolve the problem. I don't know, How you closed this. ? If you are not able to serve us, please give us confirmation, we will disconnect your connection. We are customer and you very well knows that customer have no any way to wait and watch. I think, you are not intested to solve my probles. You are only joking with me. 2. Service Request number is 1-[protected]. You have given above request number, what you have done about this ? Only auto generates Mails !!! What is your systems ? This is not acceptable any how. If you are having lot of customer, why you are giving anothet connections ? Why you have not given reply in 24 hours ? You are giving false commetments to customers. You are cheating with us. 3. Another we have lodge a complaint on 18.05.2015, No. I5JBJ1I is scheduled between 19/05/2015 17:40 & 18:20. What is this ? Your persons saying that we are not having lot of techniciatins, we can't do anything. How many technitions you are having in Pune ? Many times I asked you, plz give us your local person / techniciation contact number, name and addressin Pune, so we can contact them, but you are not ready to give . I have all recording of your persons, If you have not taken any action, we will give in news paper / media . We want grace period of validity of last 4 days. Hope you will give reply soon. Mahipal Jangir [protected] [protected] ----- Original Message ----- From: [protected]@tatasky.com To: [protected]@vsnl.net Sent: Saturday, May 16, 2015 2:34 PM Subject: Auto Response: Service Request Reference Number: 1-[protected] Dear Subscriber, Thank you for your email registering your request. For your reference, the Service Request number is 1-[protected]. In future, please quote this number pertaining to your request. This is an auto generated mail. Our representative will get in touch with you within 24 Hours Warm regards, Tata Sky Customer Care _________++++++++++_________ DISCLAIMER: This communication (including any accompanying documents / attachments) is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. If you are not the intended recipient, you are notified that any dissemination and/or copying of this e-mail is strictly prohibited and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and capable of interception & delays. Any one communicating with Tata Sky by e-mail accepts the risks involved and their consequences. While this e-mail has been checked for all known viruses, the addressee should also scan for viruses and notify the originator. Thank you for your cooperation. _______++++++++++_______ ----- Original Message ----- From: Aman Road Carriers To: [protected]@tatasky.com Sent: Saturday, May 16, 2015 2:27 PM Subject: Reg. Complaint for Not showing HD Chanels. ID [protected] MOST URGET Dear sir, I would like to inform you that we are having your Tatasky Connection vide my ID No. [protected] I am calling from last Two ( 2 ) days continuously to your help line / customer care numbers ( [protected] / [protected] / [protected] / [protected]. ) I got your service very lowest category. You are holding our line with minimum of half an hour, like we appreciated your passions, your estimated wait time is 10 minutes, 15 minutes. Fter a long wait your calls dicunnect. Now I have spokken with " Rizwana ", she has not given us a stisfactory and she has disconnected my call. Your persons don’t listen to customer they say you listen to me. This is you service ? I have called to your nodel officer number :[protected] at 14:00 and same condition here also. From last 10 minutes you are saying that your estimated time is 10 minutes. What is rubbis ? Who will hold the line about 30-40 minutes ? And after that Who is your local person / office to contact directly in Pune ? If you are not having, so why you are giving so many connections ? Reply Soon because Now I have started my call on 01:59 PM and automaticly desconnected at 14:20 PM. This not acceptable anyhow . We are in very angry. Give me your local address in Pune urgent. Thanks Mahipal Jangir [protected]

My Tata sky ID number is-[protected].our HD channels are not coming properly it is Prented.Some of non HD channels are also not coming .we cant enjoy your offer of watching fully channels for free till 24 or something may.so please cheak the network and solve our problem fast .Either we have to switch to Airtel HD...

Dear Sir, I have bought tata sky connection ID [protected] on 28.03.2015 and from beginning I have complaint 4 times for system not running proper and service person have visited and solved complaint. now this is 5th time I m unable to see my system again(System is not running since 20.05.2015). So please resolve problem and kindly fix the system proper because all time the issue was because of improper fixing of antenna. Regards Kailash Bhandari Ph-[protected]

Past 2 months I am registering complaints and till now its not resolved, no one has visited evenafter repeated requests. we need your immediate attention to resolve the issue I need you immediate support in taking up the matter and do the needful. My tatasky id : [protected]

I am subscriber of tata sky from 2009my ID no [protected], and got it disturb when add /change channels and increased my monthly subscription without my consent. Please keep my base pack Dhamal mix with kid pack only. Otherwise I will be forced to remove my tata sky connection. Thanking you Dr KK Srivastava

8th may I called a technician visit to repair my remote.The reference no was HZYDIJ4.. But within 24 hrs of service the we found that the remote had a problem.so we called and told to replace it.The next day technician came and told that I had to pay only one time for the service charge amount of 200. But later we found that they credited twice of amount 200 rupees from my account. I called the customer service and told to refund my rupees but they are harassing me for 4 days.The services are now provided by tata sky is so disgusting and the behaviour of customer care services are so much non cooperative.

Hello, This is Prasad Pimpalkar here. I am registered member of TATA Sky services. Since last more than two weeks I am unable to watch TV due to blank screen on TV. Sound is on but screen is blank. This is SET TOP Box Problem and I also checked my TV by TV Repair fellow he said the same. I put two complaint request to TATA Sky online but without resolving the issue I can see the status is closed. None is available on Call at helpline and I am really frustrated, Regularly we get reminders for recharges but none has responded to our query. We just received a mail from their end that we will respond quickly but nothing is happened. Please do the needful.

I m not able to view any channels on my TV since last 40 hours. i have complained this issue to the costumer care of Tata Sky, but still the problem has not been solved. I am trying to call on tata sky helpline number, but unable to contact any representative because of lengthy waiting ques. i have also not received any calls from the costumer care since last 30 hours. me and my all family members are too frustrated just because of this bad services and irresponsibility from the Tata Sky costumer care.

I wanted to remove Active Music and Active Cooking Pack, but on the website there is no option for removal of packages. Apparently, they just want us to add packages and milk more money out o[censored]s. Moreover, the search feature on tatasky website is utterly useless, and I finally had to 'google' my concern to find in other forums that a package can only be removed by calling up there call centre. I have no option to change or remove the unwanted channels and isconsidering for other option. TATA SKY ID : [protected] Mobile No. [protected]

MY CUSTOMER ID NO. [protected] URJANAGAR, CHANDRAPUR (M.S.) I AM YOUR CUSTOMER FROM LAST 4 YEARS. BUT LAST TWO MONTHS DUE TO YOUR UPGRADATION WORK I HAD NOT SHOWING REGIONAL (MARATHI) CHANNEL ON MY TV. THERE IN NO CUSTOMER EXECUTIVE TO ATTAIN THIS PROBLEM. SO PLEASE KINDLY TAKE CORRECT ACTION ON THOS PROBLEM AND SOLVE IT. THANKING. REGARD, S.R. NISHANDAR, QTR NO.D-119/02, CTPS COLONY, URJANAGAR, CHANDRAPUR-442404 MOB. NO. [protected]

Hi, I have taken annual subsription for Tata-Sky connection.I had renewed my annual connection by paying the whole charges for the year on 25-Aug-2014. The due date for the next renewal is only 25-Aug-2015. But I am getting notifications that my account is getting disconnected from 20-May-2015, which 3 months prior to the acutal due date. Logging a customer complaint by calling Tata-Sky customer care has not been actioned. No executive has called back or clarified on this despite multiple follow-ups. SR Ref.#:SR1-[protected]

Result of HD channels are very bad and most of the time I am not able to see HD channels, have tried to complaint on Tata Sky call center, but always busy. Once they have confirmed that we call you back but still there is no response. Facing same issue for last month, and nobody cares. All the time I tried to call at call center its deducting money from my balance and result is ZERO. On top of I can't drop my packages online, all the time I need to spend money. Please do the needful. My contact number is : [protected]

Tata sky is becoming worst day by day. You are not providing us with good signals. We are not able to watch our tv shows, movies and other stuffs properly. Summer vacations are gonna be borring ever. Just improve your signals or keep your service in your [censored]s. Channels hang like smartfones. And also keep your summer bonanza offer in your nose, atleast first provide us with good network and signals. People should not support your service instead they should kick out this service. I'm gonna throw out tata sky if this problem won't fix. Fix it soon or you all are gonna be soon facing a huge loss, honestly speaking. I've missed most of my favorite movies just because of your so called worst service "TATA SKY" . !!!

Sir, my subscriber id is [protected].i am using Tata Sky HD Set top Box. from last 2 months onwards my channels was not displaying it was very difficult to watch certain t v shows, programs, movies etc..All HD Channels, all marathi channels not displaying. i was consulted tata sky customer care but there is no response from them so please understand my problem and solve my set up box problem and make to watch previous channels as soon as possible. Also drop Star World Channel from my Pack. i am waiting your reply. please do the needful. Thanking you sir. Nitin G. Nangare. DNA Press. Navi mumbai [protected]

I had recharged for an amount of 2100 INR (using my debit card, Union Bank) and the Tatasky executive promised my account would be recharged for 6 months(base metropack and add ons- English entertainment and free regional channels). Now I'm getting SMSs asking me to recharge Rs 60 per month. . When contacted, the Tatsky call center executives say only my base Metro pack has been recharged . On complaining that I have been falsely led to believe I will get benefit of 6 months recharge, they say they will will look into the matter and revert the amount in 3 working days. But nothing has been done . Nor have I got any update from them. I wish to assert that Ms Tatasky have cheated me and used unfair trade practice to force me to recharge. I request that the company use the amount to recharge my account normally OR revert teh amount into my bank account.

My subscriber id is [protected] and work order is 14YNWVB dated 17th May 2015. We are unable to view any channels on our TV from Sunday (17/05/2015). A request for servicing was made on the same day and I was told that a technician would be visiting on Monday at 10 AM. When nobody turned up on that day I made a call to their customer care. After a waiting period of over 10 minutes, a lady attended the call and with a 'could not care less' attitude simply said in hindi that someone would be send the next day. The same story followed the next day and the version of their call attendants now changed to 'complaint has been forwarded to superiors'. When i ask them to transfer the call to their `superior`, a man answered the call and said some one would be sent soon. Till now nobody has come and nobody from Tatasky customer care has bothered to follow up on our complain. I am living in Thiruvananthapuram (Trivandrum) city which is by no means a remote place. How long does it take to send a technician? And the worst part is the disinterested-in-customer attitude from their call attended after being made to wait over 5 minutes every time you call them. Its hard to imagine a Tata group company has stooped down to such a level. And you keep on getting repeated messages from them 10 days before the due date of monthly charge amount !!

I, Lakshman Singh Negi, R/o 404B, Shakti Khan-1, Indirapuram, Ghaziabad (UP) have lodged a complaint in TATA Sky helpline regarding signal problem in my TV on 18th May, 2015 in evening. My Work Order No. is I5J3V6C. I was told that your problem will be resolved on 19th May, 2015 in morning. Then I received a call from local service provider that engineer will visit your home by 12 noon. Immediately I received an SMS that your call will be attended between 12.00 and 12.40 but nobody came till 5.00 PM then I again called at helpline then I was told that by 6.00 PM engineer will definitely come but at 6.15 I again received a call from local service provider that due to some reason engineer is not able to come today. Tomorrow in morning (20th May, 2015) engineer will come between 10.00 and 10.30 AM but not came. At 11.00 AM I again called at helpline. I received reply that it "Your wait time is 2 minutes", till 5 minutes same line was being repeated then it was changed to "Your wait time is 6 minutes". After some time I again called at helpline I received reply that "Your wait time is 2 minutes" till 4-5 minutes same line was being repeated, again line was changed "Your wait time is 9 minutes". Again I called at helpline finally I was connected with Mr. Pankaj at 11.29 AM. He told me that immediately your problem will be resolved but now it is 12.48, no any call I have received regarding this problem.