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Tata Sky Complaints & Reviews

www.tatasky.com

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Updated: Aug 11, 2025

Complaints 12295

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5114

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7181

Good! Tata Sky values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Tata Sky step up their efforts to fully resolve all complaints 👍

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Address: Bangalore, Karnataka

Hello, Tata Sky Id: [protected] Past 20 days I am not getting any services like getting "No Signals" I have tried to call many times but customer care was not reachable. Raised complaints but there was no response but daily I used to get message from Tata Sky that Your work order is pending our executive will be contact soon for the appointment to fix the issue. And in their home channel (Channel 100) daily they used advertise like give missed call if no signal then with in 24 hours issue get resolved. I have given many missed calls but no solution for the problem. Is there any possibilities to stop like this stupid advertisements which giving wrong information to the customers. Is there any possibilities to take disciplinary action like this worst service providers ? Kindly Advise how can be procede further. Thanks Manohar

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manoharmu

from Hyderabad, Telangana

Apr 13, 2015

Hello,

Tata Sky Id: [protected], After 20 days issue got resolved today technician reaches and changed movement of the dish. Its working fine hardly they spend 4 minutes to resolve this but for this I have been waited morethan 20 days and many calls.

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DEAR SIR, SORRY TO TELL THAT EVEN WE FROM TATA GROUP WE ARE FED UP WITH THE SERVICE OF TATA SKY, MY SIMPLE REQUEST OF INSTALLATION OF SECONDARY BOX COMPLAINT IS IN PENDING FOR LAST 3 WEEKS, THE ENGINEER VISITED ON SATURDAY IS NOT ANSWERING PROPERLY AND INSTEAD HE SAYS I WILL ONLY ATTEND ONE COMPLAINT, HE ASKS US TO PUT WIRE CHANGING WHAT IS THIS, NOW IF THE COMPLAINT IS NOT GETTING ATTENDED WE ARE FORCED TO CHANGE THE DISH NETWORK .

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Address: Thane, Maharashtra

I HAVE REGISTER COMPLAINT ON DT.04.04.15 ABOUT NO SIGNAL FOR ID [protected] . THEN AFTER, DAILY MESSAGE IS COMING IN MY REGISTERED MOBILE NO.[protected] THAT THANK FOR PATIENCE FROM YOUR SIDE AND OUR TECHNICIAN WILL CONTACT AT THE EARLIEST. DUE TO THIS I GOT FED UP, AS NO CONTACT FROM YOUR SIDE AND TO CONTACT YOU I HAVE TO HOLD BY PHONE 20 MINUTES TO CONNECT YOUR EXECUTIVE. ON 11.04.14, IT TAKES 30 MINUTES TO CONTACT YOUR EXECUTIVE MR.RAMESH AND HE HAD ASSURED ME THAT ON SUNDAY MORNING I.E.12.04.15 YOUR PROBLEM WILL BE SOLVED. ON 12.04.15 AT 18.00 HRS. TECHNICIAN CONTACT ME AND ASKED MY ADDRESS. HE REFUSED TO ATTEND TODAY SAYING THIS IS NOT HIS AREA. AND SAID CONTACT TO CUSTOMER CARE. THIS PROBLEM OF NO SIGNAL IS HAPPENED LAST MONTH ON 13 & 14 MARCH AND TECHNICIAN ARRIVED AND SOLVED THE PROBLEM, BUT 2 DAYS BALANCE HAS NOT CARRIED FORWARD. TELL ME WHY GETTING DELAYED TO ATTEND MY NO SIGNAL PROBLEM. YOUR SERVICE IS POOR, TO CONTACT CUSTOMER CARE TAKES 20 MIN. AND TO DEPUTE TECHNICIAN TAKES 12 DAYS. IT IS TOTAL SHAMEFUL BEING SUCH A HIGH BRAND IN DTH INDUSTRY.

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Address: Balangir, Odisha

IN THE NAME O[censored]PGRADING TATA SKY, WE ARE NOT ABLE TO WATCH MANY OF THE CHANNELS WE HAVE SUBSCIBED FOR. 1. ON GIVING MISSED CALL ON THE SAID NUMBER, Nobody responded so far from the last 4 days 2. By sending SMS to the said no [protected] no response i have got so far 3. Customer care response is even worst : 2 times disconnected call . Need to wait for at least 15-20 mins to speak to the executives. But still no solution is being provided. 4. Service request raised are getting closed automatically by them. PROOF as per the attachment. Please stop such kind of harassment to the customers. ITS A SHAMEFUL UNPROFESSIONAL ATTITUDE NOT EXPECTED FROM TATASKY. ITS BEEN A MENTAL TORTURE TO WAIT EVERYDAY IN VAIN FOR OUR CHANNELS TO BE SEEN. Email - [protected]@gmail.com

+1 photos

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I am having a lot of trouble with my TataSky connections these days. I have a multi TV connection however I am not able to view most of the channels. I wish to discontinue the services and opt for some other service however your call centre is a big trouble. Consider this as formal request for disconnection of services and arrange for someone to collect the set top boxes. PS – I am not going to recharge the account going forward now and in case I am charged or fined or asked for any other kind of liability, I will not pay. Customer ID – [protected] RMN – [protected]

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Address: Bangalore, Karnataka

There is no transmission for the last 10 days. Repeated calls evoked no response. Now no one is answering customer care calls. There is a recorded message asking me to leave my phone number. I do not know whom to contact for this and how to cancel my yearly subscription

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Address: Bangalore, Karnataka

My Customer ID is "[protected]" and I am unable to view any channel due to upgradation tata sky system without doing a proper analysis on the impact on viewers. And every time i am trying to connect to Tata sky help line it is in vain as it always says they are in congestion. and yes i am hearing this line from last 15 days. I have taken 1 year subscription so please rectify the porblem or else return the money. i will be more happy to look for other provider. Thought was that Tata sky was best but it is known now after receiving such kind of response. incfact no response.

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Address: Pune, Maharashtra

My customer id is [protected], i am not able to watch any of
The hd channels from more than 3 weeks, i have been trying to call on the
Helpline no, but no use i must have tried more than 20 times to speak to the
Customer care executive but never ever got through since it just repeats only
One message that everyone is busy our call is important and we are in queue and
Wait time is 10mins. One day i got changes to communicate with support guys (After
35 min), he has treated like!!!...

What the hell is happening to tata sky we thought the
Ervice was best, i feel now it worst then a cable operator atleast some
Responds and attend to the complainants, i would like my services to be
Restored immediately and some calling us back to... If this is not the case
Then i would prefer other service…

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Address: Pune, Maharashtra

Subscriber ID : [protected] Pune - Maharastra I am unable to see half of the channels I have subscribed and paying for. Tata sky is advertising that this is happening becaus o[censored]pdgradation in their infrastructure and if we face any issue - we need to give a miscall to the number provided by them. I registered the issue 10 days back and in between I received message multiple times that your issue will be resolved very soon. When I tried to call their customer care ([protected]), there is no body to receive the call.Their customer care number is also costs more then normal call. When I call to any STD, it costs me 1P/sec. But when I call to their customer care, it costs me 4P/sec. Thanks, Prithvee.

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P

prithveez

from Delhi, Delhi

May 11, 2015

Such a kind of pathetic service Tata Sky is offering that I have still not got resolved my problem.
I would recommend others think twice before going for Tata Sky. Finally I opted to switch to other DTH provider.

P

prithveez

from Delhi, Delhi

May 11, 2015

Such a kind of pathetic service Tata Sky is offering that I have still not got resolved my problem.
I would recommend others think twice before going for Tata Sky. Finally I opted to switch to other DTH provider.

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Address: Hyderabad, Andhra Pradesh

ref customer no [protected] despite repeated requests/complaints Iam not getting response from tatasky..And they are least bothered of the customer requirements.And I want to surrender the DTH connection .And my money is drainingout from my account.To speak the customer care nobody is coming into phone.

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Address: Pune, Maharashtra

I have been getting no signal for the past 13 days. I have given several missed calls on the said no. and sent the respective sms multiple times. I haven't received a single feedback from any of the authorities. There is no central office of tata sky anywhere in pune. I also doubt that there are actual people on the helpline because every time I call them I get the same response. This is by far the most effective system to trap a customer because there is no central office, nor any contact of any senior authority, no fixed number of a technician. I posted a complain on facebook page of tata sky.They asked for my consumer id and contact number which I provided immediately but still haven't got any reply from anyone. They credited my account with 2 days of recharge but my service is down for 13 days.

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Address: Visakhapatnam, Andhra Pradesh

Hello, My subscriber id is [protected]. I'm unable to access the HD channels on my tatasky box for the past few days. My tatasky package is Annual Mega HD pack and the due date os still far away. So i request you to kindly look into this matter and resolve it at the earliest. Thanks

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Address: Mumbai City, Maharashtra

I have been trying your helpline numbers but could not contact any person.it is such a nonsense hearing for 15 minutes. After that line got disconnected . Who will pay for my mobile bill of 15 minutes. Are you treating customers like this! I cannot contact anyone how do explain my problem. If you don't want to give any service please inform customer to leave tata sky. We have other options available .

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Address: Bangalore, Karnataka

My subscriber ID NO.is[protected] I am not getting kannada channels for the last 10 days.My request over tollfree no has gone un answered.Complaint is not rectified. I am not getting following kannada channels-ETV kannada CHANDANA, UDAYA all kannada channels, Kasturi and other kannda channels.Irequest you to provide these channels immediately.also i request you to refund fees for the period for which service not provided to me. Also please...

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Address: Bangalore, Karnataka

hello cheaters tata sky, how you people will eat our money like this from march 12 i am registering my complaint and you people will send a message your complaint has been resolved on what basis are you telling this, again registered complaint, on april 6th . All tata sky customers, let us shift to other services together its a request from my side, very soon i am going to the media and all news channels regarding the same let us put the issue in the media and news everywhere ... whenn the technologies have grown this much let us join together and bring up this issues in the media.. Let us make a group anti tata sky users. join the group and raise our voice together, dear staffs of tata sky, i tried to keep in touch with you through chat support, u people are brilliant .that we have to wait for 30 minutes and when my queue comes in no: 1 its showing we are offline, close your bleady office and go for fishing, dear staffs of tata sky, dont you feel ashamed to take salary looting from common people. come lets post it everywhere, we have sorted much bigger issues than this My complaint numbers for your reference is:::::::::::::::::HJSEEvQ lets sue this fakes and subscriber id is: [protected]

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Address: Bangalore, Karnataka

I recharged the tata sky id [protected] for Rs 500. The pack chosen was grand sports pack. Immediately 2 days after the recharge i have been facing problems receiving signals. The HD channel were not working due to weak signal. Many other channels were not working as well e.g NDTV good times, history channel. Every time i call the [protected] number i have to wait and listen to the IVR for almost 20 to 30 minutes. the 10 mins wait time exceeds 45 mins. I am totally unhappy about the service. The customer care can never be reached. The grand sports pack is of rs 450 monthly recharge. I recharged for 500 and yet that amount is not enough. The due date is now 19th April 2015. Not even for a month. I recharged for 500 and couldnt even watch one HD channel and the channels i want to watch. I need a refund of the money i have recharged the ID with. If you cannot fix both the mentioned issues, namely, 1. Signal issue. 2. Refund for not getting the service/channels mentioned. I will discontinue this pathetic service.

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Address: Chennai, Tamil Nadu

Subscriber id [protected] 1. NO SIGNAL FOR TWO WEEKS 2. BUT THEY REDUCE BALANCE IN ACCOUNT 3. COMPLAINTS NOT RESPONDED OR ATTENDED 4. THEY SAY I HAVE MULTIPLE SERVICE ID UNDER ONE CEL NUMBER 5. BUT THEY GAVE RECEIVED MONEY AND GAVE CONNECTION FOR MULTIPLE SERVICE ID WITH ONE CEL NUMBER TO WHICH THEY SENT MESSAGE OF WORK ORDER FOR DISH / SET TOP BOX FIXING / ACTIVATION ETC 6. AFTER GIVING MULTIPLE SERVICE NUMBER CONNECTION WITH ONE CEL NUMBER, THEIR SYSTEM SAYS I COULD NOT LOGIN FOR THE SECOND SERVICE ID SINCE THE CEL NUMBER IS ALREADY REGD FOR PREV ID. IF I CANT LOGIN WITH SAME CEL NUMBER FOR SECOND CONNECTION WHY THEY ALLOWED SECOND CONNECTION WITH SAME CEL NUMBER? 7 TATA SKY DONT HAVE NET CHAT PROVISION FOR PROMPT INTERACTIVE COST FREE RESOLUTION OF COMPLAINTS. I HAD TO WASTER MONEY ON CALLS TO CC WHICH IS GOING ROUND FROM 1 TO 9 AND THEY ALSO PUT ADVT AT CUSTOMERS COST. 8. TATA SKY DONT HAVE EMAIL ID FOR CUSTOMERS LODGING COMPLAINTS COST FREE WITHOUT WAITING FOR CC TO ATTEND CALLS - THE CUSTOMERS CAN TALK WITH COMPANY CALL CENTER STAFF ONLY AFTER GOING THROUGH SEVERAL MINUTES OF BUTTON PRESSING FROM 1 TO 9 9, TATA SKY HAS NO CUSTOMER SERVICE CENTER EVEN IN MAJOR CITIES FOR CUSTOMERS TO PERSONALLY GO AND GET THEIR COMPLAINTS REDRESSED. 10. TATA SKY BILLS PROMPTLY, MESSAGE PROMPTLY AND RECOVER PROMPTLY EVEN FOR ONE METER WIRE DURING INSTALLATION BUT IN CASE OF NO SIGNALS AND SERVICE THEY DONT DEDUCT CHARGES OR ATTEND MESSAGES OR REDRESS COMPLAINTS 11. IF TATA SKY IS SURE OF GOOD SERVICE WHY THEY HIDE UNDER FACELESS CUSTOMER CARE NUMBER FOR ALL CUSTOMERS TO BANG THEIR HEADS REPEATEDLY?

Complaint marked as Resolved

1st April 2015: I was informed by tenants on 9th April 2015 that there is no signal for abt 10 days 10th April 2015: Still No Signal - Tatasky informs through TV channels: 'due to "upgradation" there is signal failures and asked subscribers to send SMS NS to 56633 and missed call to 08899888998'. 11th April 2015 : COMPLAINT: We sent SMS NS to 56633 and missed call to 08899888998. The same returns without registration of complaint saying "your mobile number is registered with multiple subscriber id. Call CC". Call to CC goes round and round from 1 to 9 without anyone picking up. IVR told us to press 1 for CC to contact us within 24 hours. Nobody from Tatasky contacted us as promised. 12th April 2015: COMPLAINT TO CC: ref.no. HN19J61 - REPLY by - CC Prakash - "mechanic will call and solve problem within 24 hours" 12th April 2015: COMPLAINT: ref.no. 138398772157 - REPLY by - CC Silambarasan - "mechanic will call solve problem within 24 hours" 13th April 2015 : REPLY - Tatasky - 9551959292 - mechanic Mohan: he told that work order given to him at Tiruvallur which is at long distance, hence he will direct someone near DTH TV location to attend signal problem 13th April 2015 : REPLY -Tatasky - SMS - AM-MYTS - we will resolve complaint ASAP .. in lieu of pending complaint a/c credited with 3 days subscription charges" 13th April 2015: COMPLAINT: I NOTED EMAIL ID [email protected] FROM SOMEWHERE WHICH IS NOT MADE VISIBLE TO CUSTOMERS LIKE CC NUMBERS. I sent email complaint with details of previous complaints 13th April 2015: REPLY - Tatasky - mail from [email protected] - auto generated - "Your Service Request number is 1-38423765455, “Our representative will get in touch with you shortly”. Got a question? Do call us. From All lines: 1860 208 6633 From All lines (except MTNL/BSNL): 1860 500 6633 (APPLICABLE RATES CHARGEABLE BY THE TELECOM OPERATOR)" AS PER ABV MSG FROM COMPANY - BEWARE - IT IS NOT TOLL FREE AS ASSUMED BY MANY AND AS IT APPEARS IN MANY PLACES INCL CONSUMERCOMPLAINTS.IN 14th April 2015 : REPLY - Tatasky - 9944523082 - mechanic Bala - he told that work order given to him at Tiruvallur which is at long distance, hence he will direct someone near DTH TV location to attend signal problem 14th April 2015 : COMPLAINT - through net chat - NEW REQUEST - (CHAT NOT MADE ALIVE BY COMPANY) Subscriber id 1117349397 No signal for 15 days Complaint no. 1-38423765455 dt 13th April 2015 not resolved Complaint no. HN19J61 - 12th April 2015 - CC Prakash - not resolved Complaint no. 138398772157 - CC Silambarasan - not resolved Complaint through Consumercomplaints.in - 13th April 2015 - not resolved 14th April 2015 : REPLY - Tatasky - through net chat message - (CHAT NOT MADE ALIVE BY COMPANY): "Thank You for contacting us. We are unable to address your query right now. Please register your query on the New Request form on our website, and we will get back to you" 14th April 2015: COMPLAINT - I WAITED CHAT TO OPEN FROM 100TH IN QUEUE TO 1 - THEN - net chat with Mylabathula Martin Anil - chat ref id. 2194002 - complaint number HN19J6M THE MECHANIC CALLED, CAME & SET RIGHT DISH POSITION BY 4 PM & COMPLAINT RESOLVED. It looks that after 'upgradation' the dish has to be changed slightly to a new position monitored by the mechanic in his digital meter. MOST OF THE PROBLEM FACED BY CUSTOMERS ARE IN GETTING CC STAFF TO NOTE THE COMPLAINT AND AGAIN IN COMPANY NOT PROMPTLY SENDING THE MECHANIC TO REALIGN THE DISH. WHILE INSTALLING THEY SEND MECHANIC IN TWO HOURS. FOR SIGNAL CORRECTION THEY SEND MECHANIC AFTER TWO DAYS. DONT GIVE UP. IT IS THE FAULT OF THE COMPANY. THEY HAVE LACUNAE IN SYSTEM. THEY LET US DOWN IN THIS. TATASKY HAS SPOILED THE NAME OF TATA BEYOND REPAIR. (1) The company accepted payment and installed multiple DTH with multiple subscriber IDs with same mobile number but after installation, refuses login and complaints saying cel number has multiple subscriber ID. If Cel number has multiple Subs ID why login and complaints should be refused? After all subscriber ID is unique about which login and complaints are made and they can very well note the complaints. Even SMS NS 1117349397 to 56633 was rejected.

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R

rrahul_garg

from Bengaluru, Karnataka

Apr 14, 2015

I am not getting HD channels and other channels signal since two weeks.

S

sriram_1952

from Pune, Maharashtra

Apr 14, 2015

(1) Pl go thru the steps I have gone abv
(2) Note all mail / msg / calls with company with date, time & whom u contacted
(3) get ref no. for each complaint / talk & mention in next communication
(4) mail to [protected]@tatasky.com - it saves you money - gives u record of complaints
(5) enter chat with company - wait in queue - it also saves u money - inform all prev complaint numbers - get chat id no. & new complaint number.
(6) lodge complaint with consumercomplaints.in and with other consumer help forums
It is not a big thing to solve signal problem. The mechanic did it within minutes with his digital meter. The big thing is to get staff by calling so called toll free numbers - It is frustrating. So go thro email & chat. You wont lose money atleast.

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Address: Chennai, Tamil Nadu

My digicard no. is [protected]. I had lodged a complaint on 4.4.15 stating that there is no signal for the last 15 days. Work order no. NS[protected] has been generated and i keep getting only sms stating that i will be contacted very soon for taking appointment for technician visit. Today it is 12.4.15 and so far no one has bothered to attend to my problem. The jumbo south package comes at an expensive charge of over 6000/- per annum. I have already lost 22 days of viewer ship and missing on lots of my favorite channels. Such careless attitude only spoils the brand name which Tata's have earned for the last 100 years. I now plan to shift to some other DTH where the customer services are prompt and effective. s. chandrashekar

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Address: Bangalore, Karnataka

My customer ID is [protected], i am not able to watch any of the HD channels from more than 2 weeks, i have been trying to call on the helpline no, but no use i must have tried more than 20 times to speak to the customer care executive but never ever got through since it just repeats only one message that every one is busy our call is important and we are in que and wait time is 10min, even after waiting for 5 min wasting our money the wait time never changes even in the midnight, when i opt for call back no one had called, what the hell is happening to tata sky we thought the service was best, i feel now it worst then a cable operator atleast some responds and attend to the complainants but with TATA Sky it's been from past so many weeks, why are we being debited for such a bad service. i would like my services to be restored immediately and some calling us back to.

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Address: Mumbai City, Maharashtra

last 12 days your set top box not receiving any signal. we called on your helpline no. but no one answered our calls. so what we do now ? I want my answer immediately as soon as you can Thanks & Regards Sanjeev Kumar Shahi

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