I wanted to drop the Active Javed Akhtar Channel, despite of striving from two hours on tata sky website and their call center, i could not do so. There no customer service available, it takes about 4-5 minutes to reach to call canter executive and then he conveys his inability that i cannot drop this channel before 6th may till date the channel is subscribed for. It is their problem, i should not be asked to call on or after the due date, in case i forget to call on 6th the channel will automatically get renewed for another one month and amount will be deducted from my account, the same thing has happened previously also. I had received the call from tata sky for addition of this channel in dec @ Rs. 5/-, i though Rs. 5 is not a much amount so i gave a go ahead, i was also told that i can drop this channel at any time, but it is so difficult in Tata sky to drop a channel i have come to know the same today. I want to say as why i had not been called before renewal or before deduction of th amount from my account, had i been called i would have denied.
adding and dropping of a channel should be with click of a button in the technologically advanced period, I have observed this tedious process has been kept deliberately to enhance revenues through this unfair means. First call the consumer, ask him to add a particular channel, consumer somehow forgets to discontinue, channel is automatically renewed and amount deducted from the poor subscribers. i have seen in the past that when my annual or half yearly subscription expires the company makes so much reminder calls that i get irritated, I have three major concerns which may please be addressed, otherwise i will definitely change the service provider:
1. That why i was not called before renewal of the subscription for this channel, why was it automatically renewed
2. that why cant i drop a channel anytime during the month/subscription period,
3. that even since my subscription amount has been deducted for a full month, even after that i want to forgo the amount and want to drop the channel instantly, why i am not been allowed.
4. That even after calling the call center they hanged my call without addressing my problem, is this called a customer service, it should be called customer inconvenience service.
5. that channel dropping adding should be a very easy and convenient process.
regards
Ramesh Kaul
Tata Sky customer support has been notified about the posted complaint.
Pathetic service and no words to explain the frustration. This sort of service from a company like TATA is so unworthy.
Sudheer