Tata Sky — TATA SKY signal problem

shubh057

from Pune, Maharashtra

Address:

Pune, Maharashtra

My TATA sky subcriber ID:[protected] It is been 5 days since i am facing issue with network. I am aware of the upgradation process going on by TATA SKY but this is highly disappointing that there is no assistance provided since all these 5 days.my complaint no is NS[protected]. I have always completed all my payments on time and expect same on rather higher commitment from this company. They are promiding to send technician to the house in case we are giving missed call on specified no. but even after calling multiple times i have not recieved any response from them, I also chose an option to get a call back by pressing '1' on the call of customer support, since the call is kept unattended for more than 45 min.but this is total hopeless company.I have not gota single call back atleast asking for what exactly the issue is facing.The other customer are not facing this issue so it makes me more worried that i might face this issue for other reason, but this company doesn't even bother to attend their customer.

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Comments

Rajendra Patthe

from Pune, Maharashtra

Hi, From the last five days i have been experiencing NO SIGNAL issues. None of the channels are being displayed. I have been trying to REGISTER A COMPLAINT with TATA SKY but apart from my balance getting lower and lower there is NO RESPONSE from their end. TATA SKY SERVICE IS DEPRECIATING IN QUALITY day by day. FIVE DAYS WITH NO RESPONSE FROM A PROVIDER. WHO DOES THIS TO A CONSUMER?? On inquiring in the nearby store and neighbouring flats which use the same connection, I came to know that they too are facing the same issues in connection and plan. They are planning to DISCONTINUE TATA SKY connection and subscribe other providers. TATA SKY charge exorbitant service charges and channel subscription charges but to what joy. No dedication in providing customer satisfaction. From continuous attempts to contact customer care, I was informed that the issues in connection are due to some ongoing upgradation procedures. If you don't have quality engineers who can fix the issues WITHOUT ANY DOWNTIME or restoring capabilities why are you bothering to upgrade in the first place??????? I was told that TATA SKY would send technicians to fix the problem with my connection within 2 hours on 3rd April, 2015. It's 6th April, 2015 now and still no sign of the technicians. I DO NOT UNDERSTAND WHY YOU GUYS ARE DESTROYING A GOOD NAME!! Kindly restore the connection at the earliest. I also request that the past five days charges be credited to my account.RMN -[protected]

girishkumar.mevada

from Mumbai, Maharashtra

I had complain to tata sky signal problem on 2nd April 2015 first time after I did it many times but there is no one to come at my home for solve it.

sanjanaverma

from Mumbai, Maharashtra

My Tata Sky connection is not working since 1st June 2015 and today is 3rd june. Everytime i call tata sky customer care number, i am kept on hold for 10 minutes, even after waiting for 10 minutes the waiting time does not reduce and the call automatically gets cut. Plus the automatic machine says that due to bad signal lot of customers are calling hence you may not be able to get in touch with us, so if you want us to call you back then press 1.When i do so, i receive a call from Andhra Pradesh landline number & no one speaks also. As soon as i receive the call it automatically gets cut. This is ridiculous!!! Also once i was kept on hold for 6 minutes, then waiting time came down to 5 minutes and then it went to 10 minuets suddenly. The system of pressing numbers all the time is very bad. This is my third bad experience with Tata Sky...day by day the service is deteriorating. If this continues i will change my connection soon...