The Hindu Complaints & Reviews

Hi,
I was ordered "Velaiyai Kaadhali" Tamil book through online on 16.03.2017. I paid Rs.195.00 through online. Till now I didn't received my order. In between of this period, I contact The Hindu Customer care, They registered my complaint. But nothing happened. 3 times written mail to them, I didn't got any updation.

Here I attached my payment snapshot. I need some help in this.

I have subscribed to "the hindu"online for the period ending[protected]. My subscription no is [protected]. The vendor who supplies the paper informs me that he has received information that the subscription has closed by[protected]. I have sent mail to the payment dept who has sent receipt in 2016 specifying the period as closing on[protected]. There has been no response from "[protected]@thehindu.co.in". Would like to renew subscription for further period, but before that this issue has to be resolved. Please do the needful.
Thanks
N. P. Raju
Ubscription no [protected]
197, 4th main, jagadishnagar, thippasandra po, bengaluru 560075
Mobile : [protected]

As per the below payment information, i have subscribed for newspaper. However till now, the newspaper has not been delivered. Please do the needful at the earliest.
Subscriber id : [protected]
Hindu reference id : w20170406esub0053
Amount [ inr ] : 1841
Citrus bank reference id : ol[protected]
Date of transaction : thu apr 06 21:08:01 ist 2017

Im chandni beniwal w/o raman beniwal, whose name is involved in this news and the women whose murdered has been told in your news is my mother Nisha mahendru...i just want to inform your department that my husband didnt killed my mother...it was just an accident...please remove az my family and my daughters are getting harrased in school...so please remove it as soon as possible...thanks

Subscriber ID : [protected]
Hindu Reference ID : W20170318ESUB0002
Amount [ INR ] : 899
Citrus Bank Reference ID : CTX[protected]
Date of Transaction : Sat Mar 18 08:29:15 IST 2017

I am not receiving my copy of subscription and raised a complain ref- A016813.
Every time I call, they say it will be resolved. I asked for refund but they still insist that it will be resolved. It is almost 12 days and every time they insist to give a last chance.
I want my subscription cancelled and get refund.

From
Subramani.P
A/C no.[protected]
Mob no. [protected]
48/26/2 thiyagi natesan street no.4
Ammapet, Salem-636003.

I am the customer of THE HINDU TAMIL from beginning. But I didn’t get any news regarding renewal of the paper. So that I went to the office and renewed my newspaper ( Tamil ) with MR.AGASI for Rs. 1672 at 14/03/2017 (receipt no. CSALE[protected]) . Is the amount which I paid is correct or not ? Also I didn't receive the newspaper yet. When I asked for newspaper in the office they demand me to get English newspaper instead of tamil and also I don’t know to read English. I don’t know why your service is very poor. And in office they said there is some offers for some newspapers TAMIL. Is there any offers for newspaper ?. Already my address is wrong in your office as 47/26/2 THILAIGI NATESAN THERU NO 4, AMMAPET, SALEM, -636003. Correct it with my home address. I have said to your office staff to change that properly but he didn’t. but I don’t know he changed it or not. i am totally disappointed with your service.

Subscriber ID - [protected]. I haven't received any copy of my subscription since last 2.5-3 months
Can you please look into this and either get my copies delivered of please cancel my subscription and refund accordingly.

The experience thus far has been extremely disappointing as I keep on chasing after my copies of FrontLine and, let alone receiving them "on time" - I rarely receive any at all.

An early resolution would be much appreciated

Regards
Saurav Sood
[protected]

Annual Subscription of Rs.999/- paid by me on 23.11.2016 towards supply of "Tamil Hindu". They didn't keep their promise of supplying newspaper from 01.12.2016.
I wrote several emails to Tamil Hindu. For each of my email Tamil Hindu office, promptly acknowledge my complaint and over phone they assure me that the issue will be resolved soon. But nothing happens after that.
Fed up with their sterio type of phone reply /email reply I requested them on February 2, 2017 to refund the subscription amount paid me immediately(as they failed to supply newspaper). For this also they promised me that refund will be made soon. But nothing happened so far.

I recorded my total displeasure on the attitude of Tamil Hindu Office in keeping my money with them for more than four months.

Few emails with their reply are furnished below for reference.
===========================================================
Jan 11 2017

From : g v sridharan

to customercare

Sir,

It has been informed to you over phone as well as through email that even though annual subscription was paid by me on 23.11.2016 towards "Tamil Hindu", still not even a single issue is delivered to me against my subscription.

Please resolve the issue at the earliest.

If you feel and discomfort on the issue, you may refund the subscription to me immediately.

Regards,

G.V.Sridharan

============================================================

Jan 24, 2017

From: g.v.sridharan

to customercare

Sir,

Even after collecting annual subscription on 23.11.2016, still Tamil Hindu news paper is not supplied to me.

I record my total displeasure on the inaction of your office.

Hence I advise you to refund the subscription paid by me immediately without any further delay failing which the matter will be moved to further level at your risk.

G.V.Sridharan

============================================================
[protected]@gmail.com January 27, 2017

to customercare


Sir,

Painful to note the poor response from your side on the referred matter.

You are advised to refund the amount of subscription amount paid (Rs.999/-) by me without any further delay.

Sridharan G.V

================================================================

customercare
Jan 27


to me


Dear customer,

Greetings from The Hindu Group of publications.

Thank you for writing to us.

We reaffirm that we have fully sensitised your concerns expressed and taking note of your complaint. It is unfortunate that your experience was not satisfactory and we deeply regret the discomfort you have gone through.

We have forwarded your feedback to all concerned and assure resolution as soon as possible.

Thanking You,
Niranjan,
Customer Care,
The Hindu

===========================================================


customercare
Feb 1, 2017


to me


Dear Sir,

Thank you for writing to us.

We have forwarded your issue to the team concerned for their immediate attention and they would assist you at the earliest.

Let us know if you require any further assistance, we would be pleased to assist you.

Thanking You,

Shobhana
Customer Care
THE HINDU

===========================================================


From
10.03.2017

Sir,

More than Three months over. Still you are not able to return the subscription amount paid by me. I wonder how a leading tamil daily treats a senior citizen of this country in such a callous manner.

While you totally ignored your commitment to your customers already on my previous mails, now also in the matter of refunding the subscription amount, you are dragging the issue to the extreme end without knowing the implications.

Please treat the matter urgent and serious. Do not put me to take this issue to other level.

G.V.Sridharan

========================================================

On 11-Mar-2017 12:26 pm, "customercare" wrote:

Dear Customer,
Greetings from The Hindu Group of publications.
Thank you for writing to us.
We would like to inform you that we have raised a complaint for resolution by our sales Team.
The complaint reference number is A010689. We will resolve the issue and update you at the earliest.
Let us know if you require any further assistance, we would be pleased to assist you.
You may call our toll free number[protected] to know the status
Thanking You,
Niranjan,
Customer Care,
The Hindu.

I have subscribed hindu tamil and english newspaper from 22 september 2016 to 2017. This is the second year i am continuously subscribing your newspaper. But this year from the beginning itself there was a problem in getting paper. So many days i have missed the paper. I have several times complaint about this. Then i was getting the paper regularly for sometime. Again from 25 march 2017 they have totally stopped the supplying of paper, i have made several complaint about this. But surprisingly till today no action is taken. I have raised a lot of complaints by calling the customer care and also spoke to the agent. Thanking you.
Subramaniyabharathi. S
180/31, chennai flats
Padi kuppam road
Anna nagar west
Anna nagar
Chennai 600040
Mobile no [protected]
Subscriber no [protected]

Dear sir,

Greetings...

I am nazeer ke, residing at kaval byra sandra, rt nagar post, bangalore, is a subscriber for hindu news paper for past 4 yrs. During july 21st 2016 our agent has approached us with a 1 yr scheme for rs. 499/- & believing him we have given the cheque and subscribed for 1 yr subscription with rs. 499/- cheque n0: 655710, dtd[protected], karnataka bank, amount rs. 499/-

We were subscribed throug the following news paper agency, but from 1st apr 2017 onward he has stopped supply of news paper, as he says he cannot supply the same. He is actually misbehaving with us, as his intention is to get additional money from us for further subscription. He says he was asked to stop supply from the hindu office, as he cannot supply paper to us.
Srs news paper agency, kaval byra sandra, rt nagar, bangalore. Mr. Madesh (Mobile :[protected].

We were unable to subscribe to our favorite news paper, hence we would request your kind intervention toward the same to get our news paper supplied till july 20th 2017. Cheque details attached.

Regards,

Nazeer ke
Bangalore
[protected]

I have subscribed Hindu Tamil newspaper from March 2016 to 2017. This is the third year I am continuously subscribing your Newspaper. But this year from the beginning itself there was a problem in getting paper. So many days I have missed the paper. I have several times complaint about this. Then I was getting the paper regularly for sometime. Again from 03 March they have totally stopped the supplying of paper, I have made several complaint about this . But surprisingly till today no action is taken. I am at present in Bangalore. Just two days back someone called from Hindu office saying that the issue is solved and you will be getting the paper from tomorrow onward. But I have not got the paper so far. My complaint Nos. A012626, dt. 24.03.17, A012626 dt. 21.03.17, A012626 dt 18.03.17, A003688 dt. 16.03.17 and 142607 dt. 03.02.17.

I subscribed for the hindu tamil edition and received the newspaper for one year. When i renewed it, i paid the subscription amount to the person who came to the door step, i paid the cheque for renewal and signed the filled up form. However i did not notice that the selection was done for english edition. But i continued to get tamil edition for the last 2 months since last renewal. But suddenly this is stopped and started getting english edition.
My complaint over phone and through mail did not yield positive result. I request that this is addressed immediately and i start getting the tamil edition for which i am eligible.

Dear Sir,
I have subscribed for The Hindu (English) News Paper for 6 months. The subscription period being 1.3.17 to 31.8.17. The news paper was not received for the first 3 days (1.3.17 to 3.3.17). After lot of follow ups, finally the paper was being delivered. But again, yesterday (24.3.17) the newspaper was not received. A complaint was registered yesterday (Ref No - A014490). Today also the newspaper has not been received. The call center is refusing to provide any contact numbers to escalate the issue. Out of 25 days, newspaper has not been received for 5 days. It is surprising to note that such a prestigious newspaper is having such useless and irresponsible circulation department.
I would like to cancel this subscription and get refund of the money paid.
Regards
T K Ramadas
[protected]

Hi,

I have paid for a whole year subscription of 'the Hindu' daily by paying the amount online. My subscriber id is [protected] (Hindu reference id : w20160223esub0049). The subscription started from March 10th on wards. Since then, I was not getting the 'the Hindu' newspaper regularly. There was frequent missing of the newspaper. More than 70 dailies I did not receive till July 2016. I raised so many complaints and finally they agreed to have a solution for this.

Later, they had changed the vendor and informed me that I will be getting an extension of 2 months on the current subscription. Since then (July 2016), I was getting the daily regularly without any issue. But the earlier subscription ended on 28th Feb 2017 and there was no extension of 2 months. I contacted them again and it seems they are unaware of the promise given. My earlier subscription started 10 days after the due date (10th March 2016) and there were frequent misses. Still they ended the subscription without any type of compensation which they have promised.

Again customer care complaint has been taken with reference no. A007869, but no updates so far. I would request you take a swift action on this.

Regards,
Jayakumar
Bangalore

I am a student of class 8 cwhose subscribed for YOUNG WORLD for annual in the 2017 BOOK FAIR held in Chennai on 16 th january 2017.They promised that I will be receiving my copies from February 3rd, 2017.I got my papers as told from February 3rd, but this service was not proper.The last issue received was at 24 th February. Today is 20 th March 2017 and I still did'nt receive my copy.SO when call this phone number given in the auto generated message:28589060 no one picked up.They are just wasting my time . I want refund from your company otherwise I want a paper from tomorrow. Please respond to customers.I attached my subscription receipt and this system generated letter below. Please respond quickly.

Please do change my name and pincode of my residencial address as it is spelt incorrectly-
CORRECT NAME:K.SHREYA SHREE
CORRECT pincode:600044

Dear Sir,
My name is Vineeth.P.V, I am living in Vittalavaadi [(Kundapura) Udupi district Karnataka]. I am buying The Hindu News Paper Since Last 3 months, every month end the agent bring the bill and I have some doubts about that, this time I called them and ask about the difference in bill, then they are saying the are taking service charge for delivering the news paper. Last Month the give me a bill amount of 220 Rs, but when I calculated I got an amount 202 . May 18 Rs is not a big amount for you but cheating people like this not a good this for an established company especially that company belongs to media segment.
I would like to know this service charge they were taking is with the knowledge of yours or illegally, If its illegally am going to file a case a against the agent B. ASHOK SHENOY [mob: [protected]].
If they are taking the service charge with your permission then no issues, I don't want your news paper from today onward.

After I have taken the Annual Subcription for The Hindu I have been facing a lot of problems.
In a week atleast two days I don't get the newspaper and now it has been 2 weeks since I last read the newspaper. I have not got it.
I have called the contact person (named: Prem Kumar) and he keeps telling me to forward him an SMS. I have done that already but there has been no response.
I called him up today to enquire and he again asks me to send him an SMS. I informed him about complaining and he asked me to willingly do so.
This is pathetic customer service given I have paid you in advance for the newspapers. I am pretty sure of not renewing my annual subscription going forward.

Sir,

I have subscribed for frontline magazine on 27/01/2017(paid Rs. 690), but till today not a single issue is delivered. I have checked with the postman, nothing was received as per him.

It is subscribed on my name ASHOK SOMA. I have paid through credit card after scanning the QR Code in the newspaper advertisement. Please look into the issue or arrange for refund.

Thank you,
Ashok

This is to bring in your kind notice that I Lalit Mohan Agrawal am not getting the issues of frontline magazine at proper frequency.At present I am getting only one edition in a month and that also probably because of repeating complaining about this problem.
i have subscribed to your services under the name of Lalit mohan agarwal from C.L. agarwal and Sons Bara Bazar Aligarh in the month of august but till date I have received only 5 issues even if at this time I must have received all my subscribed 13 issues.
this is my kind request to you that please take some action in this matter as soon as possible and ensure proper frequency of the issues on my address.

Sir,

Yearly Subscriptions will be collected and they will never care for distribution of News paper to customers. If call to customer care there is no response if send mails no reply. Simply they will say our representative will attend soon. What is the use for making subscription and if purchase news paper from news agent we will deduct for not giving papers here it is not possible.