Thomas Cook India Complaints & Reviews

Having a misconception that Thomas cook is a good travel organiser i had booked a tour for 2 from Chennai to Singapore. After paying all the due amounts the company never gave a itinerary in advance. TC has just booked the tour, received the amounts and Outsourced the project to some roadside vendors in Singapore, who are least bothered about the customers. One person came to the airport gave the schedule as per his convenience. First two...

I have booked a tour package european wonders from thomas cook. I have paid full amount i.e-2.66 lacs on time.But due to poor medical condition i am not able to go on a tour i contact thomas cook from last 1 week that please extend my date to some other package . I will pay extra charge for that they are saying ok we will do that but now they are saying this is not possible at all we are not even going to refund a single penny.They are saying...

Have booked a tour package european wonders from thomas cook. I have paid full amount i.e-2.66 lacs on time.But due to poor medical condition i am not able to go on a tour i contact thomas cook from last 1 week that please extend my date to some other package . I will pay extra charge for that they are saying ok we will do that but now they are saying this is not possible at all we are not even going to refund a single penny.They are saying...

Sir we had booked tour of Simply Kashmir tour of6N7D from Thomas Cook India Ltd on 16/06/2016 but unfortunately in the Kashmir violence and terrorist attacks is going on and the place is not safe for tourists so request ed to cancel our trip to genuine reason and ask for refund of Rs27000 the booking amount but they are not giving any response we are very depressed for that several times we mail them and phone calls to Mr Vicky Sugar but...

We had booked tickets for simply kashmir tour 6n/7d on 16/06/2016 through online booking of thomas cook india ltd - booking reference no: g[protected].
As kashmir is undergoing violence and terrorism these days, we planned to cancel our booking, travel there being risky. So we approached the company to cancel our booking and refund us our booking amount r's 27000/-, as the cancellation is genuine.
Unfortunately, the company is...

I have opted for europe tour. And opted for trip protection plan for if i dont get visa. So that i can get my payment back. My visa got refused. Then i asked them to give my payment back. Thomas cook said they will give refund in 15 days. But after 15 days i havent got my payment. And when i ask for payment they say process will take time. Now it happened more then 17 days
Name ankur sethia
File no. G[protected]
Mobile...

I have booked a tour package european wonders from thomas cook. I have paid full amount i. E-2.66 lacs on time. But due to poor medical condition i am not able to go on a tour i contact thomas cook from last 1 week that please extend my date to some other package. I will pay extra charge for that they are saying ok we will do that but now they are saying this is not possible at all we are not even going to refund a single penny. They are...

Dear sir,
I have booked at thomas cook erode branch group of 11 member to europe countries tour. but england visa to reject to my group. so we have need to return the advance to each persons rs.55, 000/-. this is for four months pending payment. please consider and refund the amount immediately.

List of group members:
1. k. s. palanisamy
2. jaganathan
3. palaniyappan
4. eswaramoorthybr...

Hello i am nikhil. I have booked holiday package from thomas cook. Before booking they promiced me that all hotels which are included in my package were 3star or 4 star level hotels. And told that they cannot include dinner because it will cost around 3000 per dinner as it is 3star level hotel.
But when i have moved to hotel it was horriable. Not even 1star level, very basic hotel. Everywhere fungus appearing, toilets were not clean....

We booked our customized tour of Bangkok-Phuket from 6 june 2016-11 June 2016. they agreed to give us full service of taxi, breakfast, Lunch during their tour. attached below is the itenary given by them, And charges of air tickets and land fare, etc.
We encountered the following difficulties
- When checked in our hotel in Phuket, The receptionist refused to provide the room as the payment had not been transferred to their account....

. First I am booked on Oman Air, I have asked specifically for a good airliner and you have given me a third class airliner…. ( when I was doing the booking I was promised that I will be given Emirates or equivalent)
2. My documents were so delayed that there was no one to respond ( I have to call Ratna several times), he never calls me back to update the status on anything
3. My sons last name was wrongly written by Ratna...

This is in reference to the Thomas Cook travel recently completed for package Exotic Kashmir with Daksum, commenced on 1st of May 2016. Reference Booking ID/Customer Code - G[protected]

We went on this trip with family thinking it will be indeed a great trip and as your agent said that the extra money you take as compared to your competitors is for the unmatched professional service you provide which will make the trip memorable.And...

On 14/04/2016, an initial discussion started with co representative on customised tour package to s e asia.. A verbal agreement was done and cheque issued for air ticketing purpose. Next day, initially go ahead given to tcil to purchase tickets but requested them for a formal mail with final itinerary and package cost. No reply received. Next day i asked for holding cheque till agreement made by both parties. No formal mail received for two...

Hello

I am an authorized portal for Thomas Cook India

We have booked ticket for one of our client from Ahmedabad to Kingston and due to change in plan we have cancelled the ticket which was fully refundable ticket

Waiting from almost 10 days, I still haven't received refund for my ticket

Emailed them several times and the answer was you will receive by banking hours on Monday which...

Worst service at thomas cook. We have booked asian delight package (20-26th april) which got cancelled by thomas cook due to non availability of passport at the last minute. The tour manager jitender (G.N chetty road chennai) didnt make proper communication from the begining and has the poorest co-ordination ever.False commitments right from the begining and dumb employees who don't even deserve working in such hospitality services.We have...

Thomas Cook has promised to provide LTA bills after complete the journey but they were fail to provide the same. I lost the chance to reimburse the travel amount from my organization. During visit to North East tour the accommodation which they provided was too bad and also he places which should cover as per planned was not completed.

Below team has fraud commitment before started tour.

Manish ;
Sachin...

Thugs from Thomas Cook are just bunch of worthless individuals...i have converted 20k baht into INR and they gave me fake currency notes of 1000/- denominations...Now these people are running the fake currency note rackets and harassing customers..They just denied the responsibility and their arrogance is surprising as if they are doing some social service...I just hope they are not far from bankruptcy in near future...It will not be surprising...

Tour: Europe for all (Winter) 2015 Date:[protected] Booking Reference: HLD1166940 I booked this tour for our honeymoon. The visa handled department filled up the form so vaguely that it got rejected. The faults that were pointed out by swiss consulate during interview were as follows: 1. Both the travellers were marked single inspite of going on a honeymoon after the marriage date by Thomas Cook representative. 2. The hotel bookings...

Sir/Ma'am, This is to bring to your attention that I Kuldeep Rambhai Barad along with my colleague had chosen to rely on visa services given by Thomas Cook and had applied for B2 Visa for Israel. I was to attend International Astronautical Congress 2015 in Jerusalem and present my research paper. It was under the supervision of Chennai (T.Nagar) branch. It was a very bitter experience with Thomas Cook due to poor attention paid by the...

Hi, My sister apply visa with thomas cook, janpath shopping complex at Dehradun, uttaranchal. First the consultant didn't know how to apply tourist visa and cause of this visa got rejected. Its's ok bad luck choose thomascook. Second things they booked airticket which they never provide and now they are unable to refund the money. several times mail and call, they have no proper answer. When asking them to airticket and how much dedection...