Thomas Cook India Complaints & Reviews

I totally agree with Parita .

So sorry to hear that Parita. Could you please write in to service.[protected]@in.thomascook.com with your contact details? Our teams are keen to get a few details and assist.

Hi Parita, Could also provide us with your contact details along with the name of the rep you were in touch with? We are keen to assist.

Thanks,
Team Thomas Cook India

Hi Parita,

Upon a quick check with our teams, we have been updated that our service quality team was in receipt of your email and our rep Ms. Dsouza has addressed your query. Please feel free to contact us at service.[protected]@in.thomascook.com should you have any further queries and our teams will be happy to assist you.

Best,
Team Thomas Cook India

1 star since they lack experience / knowledge in planning europe tour. Horrible experience for a such a high amount paid.

Dear Sir/Ma'am, So sorry to hear that. May we request you to kindly indicate your email ID & contact details? Our representatives our keen to get in touch with you on top priority.

Best,
Team Thomas Cook India

Dear Pranav,

So sorry to hear that. Could you write in to service.[protected]@in.thomascook.com please? This will truly help us to resolve your concerns on priority.

Best,
Team Thomas Cook India

This is really scary. I am going to Leh, Ladakh this month with my hubby, took Thomas Cook. Now I should be careful. Till now I didnt get the flight details, vouchers etc.

Thomas Cook India — Visa

My traveling date is 21may For applying Shenzhen visa ur thomas cook agent forcing me to do full payment So then only he will apply for visa Is that necessary to pay 60 days befor

So sorry to hear that Navthind, could you please write in to service.[protected]@in.thomascook.com? This will truly help us to resolve your concerns on top priority.

Best,
Team Thomas Cook India

Many thanks for your providing your details to us. Our customer care team has received your e-mail dated June 17th. Our teams are currently doing an in-depth check with our on-ground partners. We assure you of our response on top priority and would request your patience in the interim.

Best,
Team Thomas Cook India

Dear Mr. Navthind, we had flagged off your concerns on high priority and Rochelle from our service quality team has shared a detailed mail addressing your concerns. Further, our senior manager Amanjot has also spoken to you in this regard. We hope you would understand that we do have tie ups with several airlines for our group tours. However, a particular airline/flight is completely based on the availability on the group blocks for a budget tour. May we please re-assure you that all sight-seeing as mentioned in the brochure will be covered during the tour, Mr. Thind. Please feel free to liaise with our senior manager Mr. Amanjot should you have any further queries/concerns and he would be delighted to assist. Please do not worry, Mr. Navthind; we wish you a great trip ahead.

Best,
Team Thomas Cook India

Dear Abhishek,

We are truly concerned to hear your feedback. Our service quality team is currently investigating your case and you will hear back from them shortly.

Best,
Team Thomas Cook India

So sorry to hear that Rashmi, do allow us to do a quick check and we assure you of our assistance to your concerns asap. While our teams look into this, could you provide us your contact details please?

Best,
Team Thomas Cook India

Thanks for getting back.
You should be able to get contact details from booking reference number and the transaction number mentioned in original post.

Request you to please credit back the money ASAP

Thanks,
Rashmi

Dear Rashmi,

We had escalated your concerns to our internal Teams and they have treated your case as priority. We are delighted to update you that your refund has been processed and will reflect in your bank account in 4-5 working days. Trust you will appreciate the same. Please feel free to get in touch with our e-biz representative, Maulik in case of any further queries or concerns at Maulik.[protected]@in.thomascook.com. Hope we have been able to resolve your concerns?

Kind regards,
Team Thomas Cook India

I got a mail which says refund amount approved is Rs 100.
Please explain what makes Thomas Cook to keep with themselves Rs 19, 245 (Total amount debited from my account was Rs 19, 345)

Thanks,
Rashmi

On website it says, refund amount is Rs 19, 245.
Which is correct, email or website?
If website, why Rs 100 deducted?

Thanks,
Rashmi

Dear Rashmi,

Your feedback was shared with our our e-biz team, we have been updated that our Sr. Manager Maulik spoke to your husband Mr. Vishal, and has further explained him the 2-step refund process in detail. Trust you will appreciate the same. Please feel free to get in touch with our e-biz representative, Maulik in case of any further queries or concerns at Maulik.[protected]@in.thomascook.com. Hope we have been able to resolve your concerns?

Kind regards,
Team Thomas Cook India

Thank you

Dear Avijit,

We had done a detailed check and have already responded to you via your original social media post. For your ease in reference we reiterate the same once again:

We apologise for any inconvenience caused to you. On receiving your concern, we had immediately escalated this to our e-biz team and our representatives, including our Senior Manager, Maulik, has been in touch with you. The refund was initiated earlier, however due to an exceptional scenario of bank reconcialation and payment gateway issue, did not get processed. Unfortunately, Thomas Cook has no direct control to avoid this system glitch and thus the delayed refund.
Our Team has offered you a direct option or a promo code voucher and we do appreciate your understanding.

While we value and respect our customers and their feedback, may we request that you desist from use of terms that are defamatory and malicious in nature.

Thanks,
Team Thomas Cook India.

I want to ask just one thing that if my audit team would have not discovered that you have not refunded a single rupee and had siphon off my money, whether you would have returned my money or you would have kept it with yourself. As all the travelling payments of mine are made directly from my office as per the statements received by them and they don't even verify me keeping the trust on me. There this trust on me was mis-utilised by you.

Hi Avijit,

We have already responded to you and may we reiterate: Our senior manager, Maulik, has been in touch with you and as stated earlier, your refund has been processed. We have apologized for the concern to you while highlighting clearly that the delay was truly unfortunate, due to an exceptional scenario of bank reconciliation and payment gateway issue; one over which we have had no direct control.
Once again, Avijit, we request that you kindly desist from using language that is both malicious and defamatory in nature.

Thanks,
Team Thomas Cook India

I still have not got the reply to my question and I reiterate "if my audit team would have not discovered that you have not refunded a single rupee and had siphon off my money, whether you would have returned my money or you would have kept it with yourself."

So sorry to hear this, Jay. Would you share your contact details please? We would like to do a quick check on this with our team. Please be assured that your concerns will be addressed and we will get back to you on this.
Thanks,
Team Thomas Cook India

Thank you for your response. I can be contacted @ [protected] or my wife Mrs. Suganthi @ [protected]. Hope the issue is sorted out at the earliest.

Jayakumar
Advocate

It is more than five weeks. Still they are doing "quick check". No response till now. This tells about the company and its intentional cheating.

Jayakumar

Dear Dr. Gopal,

We are truly concerned to hear your feedback. We hope that our team has resolved your concerns in a satisfactory manner.  
We value your feedback and loyalty, and hope to have the opportunity to serve you in the future.

Warm Regards,
Team Thomas Cook India

Dear Nausheer,
Your feedback is truly a concern and we are keen to assist resolve this at the earliest.
Could you please send details of your case to service.[protected]@in.thomascook.com
Best Regards,
Team Thomas Cook India

Dear Yogesh,

Our senior manager has been in touch with you and had even offered you a credit voucher as a goodwill gesture given the current circumstances. We hope that our customer care has resolved your concern in a satisfactory manner.
We value your feedback and loyalty, and hope to have the opportunity to serve you in the future.

Warm Regards,
Kartik Sharma

Dear Yogesh,

Our senior manager has been in touch with you and had even offered you a credit voucher as a goodwill gesture given the current circumstances. We hope that our customer care has resolved your concern in a satisfactory manner.
We value your feedback and loyalty, and hope to have the opportunity to serve you in the future.

Warm Regards,
Team Thomas Cook India

Dear Kartik/ Team Thomas Cook India

I would like to bring in your notice that I had paid Rs.65000/- (approx.) extra excluding your package cost and your company is offering me just Rs.30000/- voucher.
Inspite of all harsments suffered by me I just ignore everything and asked to refund Rs.50000/- in cash to me.

Hope you all will discuss & solve my complaint at the earliest possible.


Regards

Yogesh Khemka

hi

i have booked for the departure from 12th may 2013, I have gone through the same thing, infact i had read earlier before booking about the surcharge on fuel being hiked for a passenger similarly, also during the booking i asked them clearly if any other charges i need to pay later they said no now they send me a mail, for my surprise

Hi, the same case is with me. I had booked a tour in Delhi (CP Office) for South Africa departing May 31 and now they are saying that I have to pay Rs.3000 per person extra as Fuel Surcharge out of the Blue and sending me Letters of just 2 Airlines in which I am not even travelling.

This is purely illegal.

My e-mail is [protected]@hotmal.com.

Kindly contact so that we can group together and talk to them collectively.

Thomas Cook rapped for deficiency of service
Garima Prasher, TNN Apr 30, 2013, 06.44AM IST


BANGALORE: It was supposed to be the trip of a lifetime for Prof Seema Gupta and her 15-year-old son. But it turned out to be a nightmare. Thanks to her travel company's goofing up, Seema coughed up over Rs 1 lakh rupees in addition to the planned expenses.
Seema, a professor at one of the country's prestigious B-schools here, took the issue to the consumer forum. Pulling up the travel company, Thomas Cook, for deficiency in service, theforum ordered it to refund Rs 94, 500 to the professor from whom the money had been collected as rescheduling charges.



The travel company was also asked to pay Rs 40, 000 as compensation and cost of Rs 5, 000 to the complainant.
Seema had booked a 10-day vacation with her son to the UK and Europe with Thomas Cookfrom May 1, 2012. She paid Rs 1, 26, 250 per person, including all charges like payment for visa, flight tickets, bus charges for travel in Europe, food, accommodation and tour guides.
The trip needed two visas - one for the UK and the Schengen visa for the European countries. The complainant alleged that because of the travel company's "casual" approach only her visa was granted, while her son's was withheld as the papers submitted did not include a No Objection Certificate and an affidavit from her former husband as was required. However, after the required documentation was done, the UK visa was granted to her son.

However, the Italian consulate did not grant Seema the Schengen visa as the travel company had applied for it only on April 30, 2012 with a wrong document. The company had got the legalization of affidavit from Seema's ex-husband done by the home department of Mumbai, whereas it should have been done at Bangalore, his place of residence.

The glitch about the Schengen visa was conveyed to Seema only a day before the trip began. Seema's trip was rescheduled for May 10, 2012 but after the visa was arranged, the company asked for an additional amount of Rs 94, 500 as rescheduling charge. The company also allegedly told her it would not release the visas, tickets and other travel documents if she did not pay the extra amount. When Seema asked about cancellation charges, the company said it would be Rs 1, 18, 500. After weighing all the options, she paid the money and went ahead with the trip.

She later approached the III Additional Bangalore Urban District Consumer Dispute Redressal Forum.

The defence

Thomas Cook denied any deficiency in service. Regarding the visa complications, the travel company argued it could not influence the visa agency which took decisions at its discretion. The company said it was only a reference point between the complainant and the consulate for the visa and its responsibility was restricted to forwarding documents it received from customers to the consulate.

The verdict

The consumer forum, comprising president T Rajashekharaiah and member Dr Subhashini, held the complainant had established the alleged deficiency of service. The forum said there was an omission on the company's part in giving proper guidance and this led to the delay in issuing of visa. The forum didn't accept the complainant's claims the food during the tour was not good and tour guides too were not good.
The forum said the complainant was entitled to refund of rescheduling charge of Rs 94, 500. Considering the mental tension and hardship she underwent, the forum awarded a compensation of Rs 40, 000 and Rs 5, 000 towards costs.

Dear Anshu,
Please email us your contact no. on service.[protected]@in.thomascook.com, along with the following details (Name of the package, Booking Ref No, Date and Office location where you had applied for visa ) to enable us to serve you better.
Kind Regards
Team Thomas Cook India

I am surprised to see your comments. These guys are honest and focus on quality. Also to confirm a particular room on a particular floor seems very tough- no one does this! If a cruise ship is damaged, seriously what can a tour agent do, but give you an option? I have travelled on honeymoon and every year since with Thomas Cook India. I am a big fan.

These things do happen but it is mostly because of the bank these transactions get delayed and not the operator.