Thomas Cook India Complaints & Reviews

We had booked an American tour package and due to health reasons, we had to cancel the tour 1 month in advance. Thomas Cook is not refunding a single rupee even though no arrangements or ticket bookings have been done from their side. They claim that tickets are issued which is false and I am aware that airlines will refund the ticket amount if cancelled 1 month in advance. This is highly unprofessional from Thomas Cook. They are not able...

I bought the forex(FX[protected] from Thomas Cook India for my business travel to US. Due to personal reason my travel got cancelled so I cancelled my forex on 11th April. After talking to customer care they said amount will be credited to my account in 5-7 working days. Even after constant follow up/ Emails / Calls to customer care executive till today amount is not yet deposit to my respective account. They have not blocked my mobile...

I came across an advertisement of Thomas Cook which mention Holiday Pe Holiday offer. Book 9 Days Scandinavia get 9 Days East Europe. I shared the advertisement to all my friends who understood the 9 days east Europe tour as free and were willing to travel. However the sales team are not giving any such offer and are providing complete package for 16 days. Such advertisements are misleading and wasting time of consumers...

I have booked package for Andmaan and 1 month before I paid full amount of my travelling but just before 4-5 days representative named Fahad called me and asked to pay 2576rs more and its their system fault but he assured me that they will refund it but now that Fahad not responds to my mails and not even my calls .Its been almost going to be 1 month.

These people are really damaging the brand....

I am from Singapore. I booked a customized tour package with Thomas cook Chennai(Adyar branch) for Europe. I told them that i need all the travel related documents including train tickets in Europe, hotel stay before i apply for Visa. In the first call, someone called Dinoh Gurumoorthy from Thomas cook promised that everything can be done in 4 days. I first contacted them on Jul 29th and i received all the documents finally after so much...

1. The tour managers did not show up throughout the tour. 2. We had to rely solely on inexperienced drivers to manage the entire tour. Thus, if the tour is to be managed solely by drivers, it means THE TOUR MANAGERS ARE REDUNDANT. 3 The tour managers were not available on phone when we needed them. The cell phones were switched off. 4. Since there were no tour managers, there was no time management. Complete chaos while visiting spots. 5....

Hi.

I Vivek Nadig along with my wife has traveled
in your tour package European e to extravaganza.with add on Spain & Portugal.
Our tour started on 30/4/2014 from Rome.Our Tour Manager was
Mr Rohit Patil. I have booked the package through M/s Bharat International Travels Mysore. .I have following two submission to make and I hope I will get due attention from your end.
1. I am surprised to...

Hi I am logging compliant against Thomas Cook India. We have planned an Europe Trip with this company for 7 days. As per the itinerary provided during the sales pitch we were in Paris for the first 2 days. Day 1 we were supposed to see all the major attractions like Eiffel Tower etc. The second day it was the remaining like Disney Land etc. When we got out flight details we were landing in Paris at 8:15 PM Day1. Can anyone explain how...

All of you planning to book through Thomas Cook..Dont go by its name. The Worst experience we had till date. We had inquired for Thomas Cook Tour to Europe in the Month of June 2014 with dates as 18th June, 2014. We contacted Thomas cook (Thomas Cook Ind Pvt ltd, 2 Sukh Chen Complex, Opp Shreeji Diary, Nr Jawahar Chowk, Maninagar, Ahmedabad, Gujarat) executive by the named Mr. Sunny Patel. He guided as through the entire process and offered...

I had booked the flights tickets for my In Laws on 17th April 2014. Booking Ref No : FB848469. Money got debited, but the tickets were not booked. Called up Thomas Cook several times, they kept on mentioning it would get credited in 2-3 days. Today Suddenly they mentioned that they have not received any money and they cant do anything. Called up my bank and they confirmed money has been credited to Thomas Cook. Please show some Humanity...

I booked 2 airline ticket with Thomas Cook and then these were cancelled. The company told me that they will refund me the money but later on my audit team found and informed me that they had siphon off my money and had not refunded a single rupee. I kept calling them regularly, wherein they always kept me waiting for 15-20 mins then disconnected the call. They did not even give response to emails. Later on after repeated phone calls and...

I booked 12 days and 11 nights “Delights of Japan and China” tour starting from 9.5.2012 through Thomas Cook, Adyar, Chennai. They did not the visas untill the night of 9.5.2012 thereby nearly two days of the 5 days in Japan was deprived. Agreed to compensate. But did not even choose to acknowledge the notices. No other option except to file consumer complaint and warning the public through media forums like this...

G[protected] Europe for all experience Hello i would like to draw your attention towards service quality offered by thomas cook on G[protected] Europe for all PRE TOUR services provided by delhi offices were pathetic , even after booking and paying advance of 1 lac in january at WEST GATE MALL RAJOURI GARDEN there was no follow up regarding documents and visas . i only have to call to which they used to give me some different number...

just finished GRANDBARGAIN tour o[censored]SA with Thomas Cook. A very sad experience. Cheated on account of Poor Hotels, very poor transport and an inapt and unprofessional Tour Manager by the name of NAUSHEER who totally disassociated himself from the group and handled the group in most unprofessional and aloof manner.
our association ends with Thomas Cook for ever.
would recommend the same to anyone who is considering associating...

We have booked our package for Switzerland with Thomas Cook by transferring advance amt of Rs.1,40,000/- dtd. 10/05/2013.

Due to delay in applying for our visa by Thomas Cook person's all our package dates were reshuffled and we were only asked to pay Rs.29,000/- per person for that.

Hopeless Company and Hopeless Staff Person.

I will request to kindly take the action on this matter and ask...

Fictitious Fuel Surcharge being charged 2013

Fictitious fuel surcharge being charged by Thomas Cook India.

I had booked a tour on April 6th 2013 for Europe departing on 24th may 2013, I got a quotation of 1,23,000 all inclusive to which we mutually agreed. Now after the clearing of my 1st installment cheque of 50,000 per person they sent me an email that I have to pay them 5000 more for the fuel surcharge that...

Hi,

My name is Anusha. I had booked a Europe Bargain tour for travel on June 6th with my husband.We had paid an advance amount of Rs.80,000 for both o[censored]s. Unfortunately, I could not travel due to medical reasons. I had to cancel the travel on May 14th. I sent my medical certificates and Thomas cook was kind enough to reduce my cancellation charges frm Rs.70,000 per person to Rs.15,000 per person. Hence the cancellation was...

I had taken Thomas Cook package for my Honeymoon from Thomas Cook (Versova, Andheri(West)).
for Mumbai to Mauritius between 11th April to 17th April 2012.
We had taken the entire package which included flight tickets, Hotel Stay and Sight Seeing from
Thomas Cook. In Mauritius we stayed in Jalsa Beach Resort and Spa Hotel.

During our stay we had following problems, and we seek COMPENSATION for this...br...

I had gone to Thomas Cook - Spencer Plaza branch on 24th November 2011 at around 2.10 pm and had wanted to send in Rs. 50,000 to my sons account in London [NatWest Bank] as it was an emergency and he needed the amount very badly. All the time he had tried to pay bills through his Card between 28th to 30th November, the transaction amounts failed.
On phoning Thomas Cook again on 30th November [that is after a period of 06 days] at...

we have book 7 seats premium budget tour of Europe of thomas cook
1-we have book ticket for 18 June from ex Mumbai
2-on 11 June thomascook give call said that your flight from ex Delhi
3-we said that we booked from mumbai they give reply in your foam first Mumbai is mention but somebody cross Mumbai and mention Delhi
4-then we ask thomas cook jabalpur he said i mention Mumbai
5-we have booked tickets and...