Thomas Cook India Complaints & Reviews

Dated 27/june17 thomas cook agent calll me for hongkong visa issue and gave assurance that there expert team will issue visa for me which is which is blocked by hongkong immigration deppt now a days for every kolkata people paid rs 2300/- for ther charges which is totally free if we want honkkong visa online. Inspite of this on there repeated assurance and i am the needy person. So piad them. (Booking ref no-visc022409 and tcvps no-w[protected])....

Dear sir,

We were in talk with mr mayur for srilanka trip of 9 people and we were given quotation of rs 2.31 lac by mr. Mayur and same day at night we paid rs 20k for advance as your person said that he will book ticket and after payment on same time he confirmed that mayur has booked ticket as well as hotel for us and we gave all document to him via email than on monday he said that payment was not received and now i will...

I had applied for a group tour to usa starting 21.06.2017, the tour was organised by you, so i applied for us visa through your jaipur office, upon applying they asked me to deposit rs. 1, 00, 000/- toawrds first instalment so that they could process the visa request, however, my visa was rejected and consequently i could not go for the tour. Now the problem is that they are not refunding my amount after deducting the visa application charges,...

I have tried to book ticket twice from thomas cook and after making successful payment, money has been deducted but booking status is showing as failed.

I spoke to customer care and they are asking for extra payment then only they will confirm my ticket. They have not mentioned anywhere during process of payment that price has been increased.

I tried twice and i spent almost rs.24000 and customer care is saying...

I booked a group package to hongkong macau for 22 june 2017.just one day before boarding i was informed that my visa was rejected due to wrong information filled on visa form.my agent knew about this and didn't informed us before and took full payments and confirmed all the bookings.on asking the senior agents they said that he was informed about it on 3rd june.we asked him to refund our money but he told that he will adjust the money for...

To,

Thomas cook

As tour group members of thomas cook (Extra vaganar europ tour) you all are witness to loss of my wifes (Madhubla bhandari) suitcase from the coach of thomas cook which was loaded at paris railway station cort side the paries raliway station where coach was parked in the presence of coach manager mr. Milind, coach driver mr. Petar and all our troup memebrs.

On arrival at paris...

Dear support,

I am highly disappointed and sad by the behavior and professional ethics shown by your team. Your team does not realize that your are losing business by refusing to provide services in a transparent manner.

My request to book filght for delhi-bangalore (Reference no : fb1541566), was first accepted, payment was done by me, and a acceptance mail was sent to me regarding the same. I got assured...

Yesterday, i have booked ticket for del-blr that time price was showing around 2600 rs on thomascook.in and after that payment was deducted.

After an hour i have got email from zain sayed that we are unable to do ticket because ticket price has increased. So, please see the mail and provide me ticket. I have called to customer care in this regarding mrs sahna has revived my call and put on hold and told me we cant provide...

Booked a package for singapore and malaysia on 9/3/2017 for our tour in 8/5/2017 and returning on 15/5/2017 our flight was from bhubaneswar to kualumpur and kul to singapore, again return was from kul also to bbsr. As we are going first to malaysia and then next flight to singapore after a gap of 2hours but the agent of thomas cook has issued a visa for malaysia single entry, aftrr reaching there we wre bound to immigrate, thn again we hav...

14 days europe extravaganza tour
17/5 - 31/5/2017 - file no[protected]

Rs 20300 excess charged as enhanced 4.5% service tax (Not charged from 20 other group members) due to miscommunication.

In addition to mismanaged tour in certain areas, like non provide of jain food (Committed) for 6-7 times, not adhering to promised itinerary (Like london eye & lords cricket ground & change of guard not shown), thomas...

I have booked an east european damaka package. From the beginning.. There is no proper following up and correspondence from the concerned agents. We had to contact them in return for the booking of flight tickets, visa slot scheduling and every action to be taken by them. We have our flights booked on june 8, 6am and we still haven't received our visa yet. When we tried contacting the executives and the concerned departments for atleast re-scedulin,...

It is for malaysia e visa service, wherein the service provider, i. E. Thomas cook provided me wrong information and thereby looted my hard earned money.

At the time of payment, i was told that the embassy charges are 3000 rs and service charges are 1000rs, however, once i receive the invoice later, the embassy charges came out to be only 1000rs. Now, thomas cook is not refunding rest of the embassy charges (I. E. 2000 rs)...

I had booked europe tour with m/s thomas cook, (Shakespeare sharani branch) vide my tour id g[protected] on 16/02/2017 for me and my wife. The travel plan consisted of travel to london, paris, switzerland, itally (Venice & rome).

According to the advice of m/s thomas cook we had submitted all the details in their prescribed format on 04/03/2017. We were called for uk visa on 03/05/2017. My uk visa completion was very late and...

I had booked europe tour with m/s thomas cook, (Shakespeare sharani branch) vide my tour id g[protected] on 16/02/2017 for me and my wife. The travel plan consisted of travel to london, paris, switzerland, itally (Venice & rome).

According to the advice of m/s thomas cook we had submitted all the details in their prescribed format on 04/03/2017.

We were called for uk visa on 03/05/2017. While we were expecting...

Pathetic customer service ever... No one is bothered... All you are concerned are money... U take full payment and then don't even care... Transportation not given... No courtesy to inform... People drop us in middle of road... And then ask us to take taxi... People say there are no hidden charges for toy train but had to pay full amount inspite of not availing it... Anoop from thomas cook is a wrong person for this job... Tried calling all...

Dear sir, we had been regulatr customer of thomas cook. This is wrt my dubai trip start from 26/05/2017 to 31/05/2017. Booking id g[protected], paid all the dues and submitted all the document required but so far no any communication. Inspite of n nos. Of times speaking with customer care but no responce. Contact person never pick up my calls. As we are staying much away from mumbai, boarding point, i need to take print of visa/hotel voucher...

We had booked Scandinavian and Russia tour with Thomas Cook. The tour got cancelled last minute by Thomas Cook. They are taking months and lots of follow up to get the refund as we paid entire tour amount. Also the main issue is they are not refunding the entire amount we paid them. Also they don't reply to emails and don't pickup phone

Please help...

[Incident:[protected]]
[Incident:[protected]]

Claim for damages of RS. 70, 000/- for the mental agony, torture and wasting valuable time in following up discussing with people who are not bothered of providing service to its customer -

I Commenced my booking on 28/04/17 for hongkong trip with payment of booking amount of rs. 45000 with Thomas Cook India Limited - online services/ vertical. After...

We seven adults of a family availed Australia Extravaganza tour ending 18/4/2017.
While booking the tour we were offered a Discount of Rs 7000- person subject to the fact that we pay the total cost of the tour 3 months before the start of the tour.
And we.paid the total cost of the tour for five people.
When we started our tour on 7/4/2017 we were told that the discount refund would be made the moment we return back after...

Please arrange to compensate me

Sent from Yahoo Mail on Android

On Fri, May 5, 2017 at 6:27, Sadiq Das
wrote:
Please refer to my previous mails and I ponted out to you for the deficiencies and shortcomings of the tour.
But you have not done anything in the matter.
Starting from ill planning of the tour the documents were delivered at last moment after my consistent followup.
Tea/coffee...