Thomas Cook India Complaints & Reviews

I purchased forex from thomas cook by ordering through their website. There was an offer. If you buy more than 700 USD, you will get a 3D2N stay in one of sterling resorts for free. I bought 750 dollars. I was told that I will be contacted by sterling holidays shortly. But nobody contacted. When I asked, I was told I will be contacted 15 days later. Now it was more than 45 days. Nobody has contacted. I was shocked to learn even thomas cook...

We had contacted Thomas Cook fr our tickets and Mr. Shubam Gupta was interacting with us. As soon as our last payment was over he would not and our queries and we r in Trouble. He didn't explain any procedure and yr requirement in detail at the time of booking in spite of I asking him repeatedly. We told him family is located at different places but he said no issues in that. Now u trouble is at eleventh hour to bring original passport, forms...

My name is shilpa sawant. I booked 5n-6d trip to best of kumaon with thomas cook. Trip is from delhi on 3rd may till 8 may. I booked flight ticket to delhi on 3rd may and return flight ticket on 8th may. In spite of making entire payment of rs. 58, 530/- i did not receive payment confirmation or any other details from thomas cook
we have been speaking with parvez, rishikesh, fatima, shabnam, tahir, vineet, jigar. The team promises...

I booked a north east package tour with Thomas Cook called "Mesmerizing Meghalaya 4N/5D". The package specifically had one night stay at Cherrapunji on the 3rd night. One day before we left for our vacation, Thomas Cook calls and informs me that no hotel in Cherrapunji is available and we would need to travel all the way back to Shillong that night. I did not agree to this as the only reason I signed up for the package was on the itinerary...

This is to inform that Thomas Cook did not submit our Taiwan Visa application form in spite of advance payment that was made. They held our application till the last minute and then came back to us stating that you have to pay additional money to get the visa processed in one day. in fact they collected our documents on Apr 12, 2017 but didnt submit it to the embassy in Chennai and stopped responding to our phone calls and emails. We had...

I flew to east europe through thomas cook on 9.4.2017.When we reached frankfurt on lufthansa flight we were denied entry to prague flight saying the doors were closed. We had to rebook after standing in the long queue at the service center. The flight was 4hrs later and when we reached prague there was no pick up vehicle. We lost 1 day of our vacation right there. We were never informed of different currencies in czech republic and hungary...

I booked a honeymoon package for Singapore+Bali+Cruise from Thomas cook Chandigarh on 20Jan 2017 for dates 3rd Mar 2017. We booked everything well in advance so that there would be no hustle bustle at the end. Service did not worked out smoothly as was expected. We had to constantly call to your agent for passports and visas. We had to collect passports a day before our trip and that too from Panipat because Chandigarh team was so reluctant...

My parents have booked a trip for Asian Extravaganza which is supposed to depart on 20-April.Till date they do not have visa for Singapore Malaysia or Thailand.With only 6 days left nobody is aware what is the status of Visa or travel.However they had promptly taken the full payment of 2.6L .Cheating company never to be recommended to anyone.Worst experience ever...

I had applied for schengen visa through thomas cook Bangalore( I made them full payment online Incuding visa fee and thomas cook service charges). They issued the Visa fees through DD that was rejected at VFS and i again had to pay the visa fees to VFS in cash. I deposited the DD back to thomas cook office and they assured me that i ll be getting the money back in 7 days which i havent even after 2 months and my mails are going unreplied....

I have a booking through thomas cook for Kashmir on 14th. It went smooth at first till i paid the money. Mr Amit Singh from Thomas Cook Mumbai is rude and does not know how to talk to a customer. He lied to me on my face. They keep changing executives whom we are in touch with which makes communication difficult. i have my trip in 3 days and i am afraid to go nowconsidering such a behaviour. get back to me. i need to speak toa senior asap....

I had, on guidance from TCI, logged in to online site of TCI on 17 march 17 for purchase US dollar currency for 1500 for tourist visitor. I paid rupees 99975 . The terms mentioned was confirmed air ticket. When i went to claim the USD, i was told that they will currrncy only if i have return journey ticket also this was not clarified when i first talked to TCI. The service was deficient. Since my return journey was not planned (max 180 dsys),...

It's been 15 days I have been waiting for flight confirmation and didn't get any positive response from the organization.

I think it's enough to take a legal action against Thomos cook and people involved in this activity. I have opted for a renowned name for my trip but never expected such an unethical and unprofessional behaviour.

Now I belive Thomos cook should atleast answer few of my questions below. Hope...

I reached out to Thomas Cook for visa assistance on 13th March and i am travelling to UK on 4th April. I was made to pay a sum of 20000 immediately with the assurance that TC can help. I was asked to submit all details the next day at Pune branch for quick processing. I did.
My first visit at Pune office of TC told me they are understaffed, unprepared and careless, don't know what they are doing. There is only one person who takes...

We tried booking a holiday package from Thomas Cook. Once we received the quote - we tried to get in touch with them (email and phone) multiple times to request for some changes (upgrades).

Despite multiple requests & filing complaint on Thomas Cook website - there was ZERO response. We even spoke to the agent who promised to revert (twice) - NO RESPONSE

Its appalling that such an organization has such a pathetic...

I have made my family holiday bookings to Dubai with Thomas Cook and my Customer Code is F[protected]. My departure is tonight (2nd March) and till now (2nd March @ 12.48) I have not received the package. I have made payment of Rs 99, 572/- Receipt Number - R[protected] dated 15/02/2017. When ever I call them they say that package will be mailed to me in the next 30 min. Since 2 days this game is going on from them!! I am frustrated, and I am...

This is with regard to purchase of Forex online by downloading your mobile app
Our experience was horrible and we were made to run around from pillar to post for collecting the forex after making the payment online we purchased forex in two names
Priyanka kedia and nikhil kedia
Priyanka kedia we made online payment frome her SB ACCNT and for nikhil kedia we made from his current accnt where he is a proprietor and this...

I booked my travel with full advance payment on Nov 2016 for travel in Jan 25th 2017. At the time of booking they said i will get all booking details within a week. Once i make full payment i didnt get any communication next one month. In Jan first week they just shared hotel Names that was cheapest hotel while in itinerary had far different hotel. While asking for the change of hotel they said they dont have any other option. Till date Jan...

I have been cheated after making the advance payment for my tour. I received an email confirmation on my Thailand tour including additional activities They are not accepting things which are mentioned in the email after making payment. I have already escalated this to the senior management of Thomas cook but they are rejecting it. I am seriously worried cz we have planned to leave on 8th February 2017. Request your immediate intervention...

I wanted to buy THB and the rate on your website was INR 203 for 100 THB. I called the call center on 02dec'16 and spoke to George, he told me that they will check the availability and call back but he did not call back.

I called your Sec-17, Vashi branch today and the lady on the phone tells me that the rate is INR 208 for 100THB. I told her the rate on website is INR203 but she said she will not give the currency at the...

I planned to travel to andaman for five (05) days and six (06) nights from 31.12.2016 to 04.01.2016. I booked one package for andaman for 5d (6n) on 6th nov’2016 at m/s thomas cook india ltd. At the time of booking, i specifically asked for best package with deluxe rooms facility. I am from vizag and my tour was from chennai, which is 800 kms away. I have to reach chennai by train and i can’t catch early morning flights. I told the same...