Thomas Cook India Complaints & Reviews

Today is Dec 2, 2015 and my honeymoon travel is planned for Dec 5, 2015 to andaman islands and I have not received any travel details yet. Call center guys are not connecting me to service team despite several attempts made by me to reach them. I feel so cheated and so frustrated. Choosing Thomas and Cook was the biggest mistake of my life. Out of all out there in market, they are the worst....

Sir, I had Booked Himachal tour online from Mumbai Refrence no G[protected] tour date 8th November to 14th November, I had paid full amount of the package on 12th October I was recieved pacage details and Flight ticket on 7th at 12.45 pm after repeated request and calls.when our tour started we found same problem with our group we were left with their choice. during tour we found we were cheated repeatedly we were given 0 star category hotel...

Highly irresponsible behavior of the thomascook customer service... its just a day left for travel and i havent received my travel vouchers yet!!... have been calling them repeatedly but my requests are falling on deaf ears. Before I had made the payment i received atleast 5 to 6 call per day . Once I made the payment no one has been picking up the calls, the relationship manager has turned back on me, saying its not his job to send the...

Respected sir, I booked myhoneymoon tour from thomas cook and my visa work was also done by thomas cook . Ibooked a mini europe tour from THOMAS COOK thane branch ofmumbai, maharashatra, india.date of travel is 19th june 2015. 1.We arefour adults.I want to complaint regarding my visa, as we faced too muchproblems to reach paris from where our tour was going to start.We were havingturkish airline flight no tk721 reference no 4464450 on...

I have a booked dubai package for honeymoon for 29th dec 2015 . N while doing the advance paymet they told u just need to pay 20k now remaining 30days before departure. And there no hidden charges total pakacge is for 12100 next they call n told u haveto pay 50k advace n surcharge would be extra which they haven't told before always new person is calling me to tell me the same thing Now they not refunding my amount nothing they kept me...

Refund not processed for FB No. : FB1120167 Mr. Vaibhav Bhanushali confirmed me that it is in process and will be credited in 7 days... 25 days lapsed already. No action from customer care dept. all communications attached below. Dear Vaibhavji, Can you pls check the status as its more than 12 days….!!! Thanks & Regards, Abhijit Gujarathi Project Control, Jamnagar, [protected] [protected] From: Abhijit Gujarathi...

I contacted Thomas cook for Anadaman Package(Mesmerising Andamans 4N/5D (Monsoon Special)) for travel on 21-Aug. Since I was travelling alone, I got a quote of Rs 18, 000 rate instead of Rs 26, 999 they offer for couple. I tried to negotiate on the rate or provide any other add-on as the price quoted was on higher side. I mentioned it is too high and tried to bring it down to 15, 000. But they didn't change it even after several negotiation...

We took a us tour for 11 days with Thomas cook India but it proved to be a nightmare bcoz of several reasons: The guide who was supposed to join us from Niagara never came there and joined in new York When we travelled from new York to Washington we were made to do the city tour after 6 hr journey and then took us to holiday inn which refused permission saying we don’t have rooms and all kids and ladies became ill as we were then made to...

Tour EUROPEAN EXTRAVAGANZA Boarding from EX DELHI TCEZL030615/03RD JUNE, 15 fILE REF G[protected] Booking 18th April 15 From Thomas cook South exn br I travel Europ with my wife from 3ed june to 17thjune through Thomas cook They demanded payment vide theair mail dt 25th june 15 but wrongly Rs 2806/-was excess paid to them by me for which i talked to them over phone & sent mail ref Incident no[protected] &[protected] but recd no risponse,...

My parents have recently booked a Europe tour package with Thomascook India. Tour name is - Grand Bargain Europe with Spain and French Riviera, for 21 days/20nights. The issue I have faced is, at the time of booking, me and my parents have clearly mentioned to them that my parents would like to arrive in the UK 7-8 days prior to the actual departure date of the group tour, as the tours first destination is UK only. And we asked the...

Respected sir,

I had booked asian wonders tour through aplus holidays, delhi.
Firstly i booked a tour to europe and london,
But due to visa rejection they considered us as if we ourselves cancelled the tour.

How can we go when the visa has been rejected?

Moreover cancellation fee (Rs. 40000) was also charged for the same.

When further asked about the exact timings...

Respected sir,

I had booked asian wonders tour through thomas cook india.
Firstly i booked a tour to europe and london,
But due to visa rejection they considered us as if we ourselves cancelled the tour.

How can we go when the visa has been rejected?

Moreover cancellation fee (Rs. 40000) was also charged for the same.

When i asked them for the final dates and...

I, Srinivas Kittappa has booked for a Europe in the Jayanagar Branch Office and was represented by Suresh. The reference number is TCGDK03035. The complete tour package (2, 30, 000 rupees) was paid in the office, as the visa was not approved, I was not able to travel. Suresh had promised to process for the Refund and till date even after regular follow-up, we have not got any refund and getting more excuses. He has also collected extra amount...

I did forex transaction with them on 4th May, 2015 with online portal and given them cash and card amount on 5th may. I thought the refund will be done in a week. I waited for 10 days but they didn't returned my refund. I called them more than 10 times from that time but still no refund. First they told me that refund in progress. After 25 days, they told me that refund is done but no amounted credited to my bank account. I asked them to...

I had booked the Asian Wonders holiday from 2nd June to 11th June. As per the planner and itinerary given (pdf page 5) and committed to us, we were supposed to get Ocean View Room on board the Star Cruise Libra. But when we boarded the ship we were allotted a room in lowest deck without ocean view. When we complaint to the tour manager available on board, he said he is not aware of the commitments and itinerary and will not be able to...

Myself Manoj Milani booked tour package named "EUROPE FOR ALL" on 9th April 2015 from your Nasik office at Mahatma Nagar. This was a 6 nights tour but due to the flight cancellation at Mumbai Airport we were given 5 nights where we missed our complete one day. Also, I faced lots of problems on Mumbai Airport after the flight was cancelled. I asked Eithad Representative to give me a stay somewhere as the flight was cancelled and they refused...

(Booking file no G[protected] We had planned our Europe trip 1 year in advance and have been waiting for it eagerly. I had booked the tour package East European Dhamaka (also known as Europe Just For You) by Thomas Cook India Limited, covering Budapest, Bratislava, Prague and Vienna, in 6 days 5 nights. Our journey date is 31 May 2015. The booking was done on 23 January 2015 by making an advance payment of Rs 30, 000. Sujit Kumar, of Lake...

Hi, Booking ref no - F[protected]. It's been over 15 days since i have made the payment, and i haven't received any kind of booking confirmation mail. I believed in the brand thomas cook and i'm currently regretting my decision to trust you with my vacation. Please refund the amount at the earliest before i'm forced to take any legal course of action....

Hi Team, Please find below mail trail for better understanding of said subject. Thomoscook team not providing me travel vouchers / hotel vouchers. One of their team member just called up on 14th 6.45 p.m. and requesting me to cancel my travel since hotels are not available. I would also like to highlight that I did booking and paid all money on 9th April 2015. ... SUBJECT: Mr. Pramodi*2\\Sensual Manali Deluxe - 4 Honeymoon...

We had booked an American tour package and due to health reasons, we had to cancel the tour 1 month in advance. Thomas Cook is not refunding a single rupee even though no arrangements or ticket bookings have been done from their side. They claim that tickets are issued which is false and I am aware that airlines will refund the ticket amount if cancelled 1 month in advance. This is highly unprofessional from Thomas Cook. They...