Titan Company Complaints & Reviews

I have taken a spect frame & glass from Shyambazar,kolkata store for Rs 10000 bucks for my wife .Within in a month we found some issue & reported which later identified as manufacturing defect of the glass. by there representative.
We handed ovet the spect to them & the TAT was given with 15 days for replacement. It's now more than 50 days my wife is without spects & we have not even heard from them. Twice i have visited the store but in vain as they are projecting there operational issues at there co.'s & vendors end.

I am just worried about the condition of my wife's eye as she is facing lot of difficulity as she is without spects for so many days now.

I would request to take adequate steps as fit best at your end for there irresponsible behaviour related to medical issues as mentioned above.


Thanks & Regards
Animesh Raha
[protected]

I purchased a titan eye gear from titan showroom at mani square mall.However the frame broke within a few days.When i went there with my complain they asked me to cough up another 45% of the price.I was really shocked.What can I do. please suggest.

I bought a Titan –Orion (gents) wristwatch from the The World of titan, City centre, Dr. Radhakrishnan Rd, Chennai.

My complaint as follows :

1. The wristwatch was not handed over in the original packing.
2. There was no Manual or operating Instruction for the wristwatch since it is a multi function wristwatch, the operating instructions are to be present with the wristwatch.

It is very unfortunate that such big organizations like Titan Watches, do not comply with the basic accompaniments with the wristwatch.

My Name : R M Sundaram
Bill No : 00133718
Dated : 04/11/2009
Tin No : [protected]

Value of the product is Rs.3100/-

Hi,
I purchased Titan Raga (Model - 2352) on 30-Oct-09 at about 1:30PM from Sai Creations, Sector-18, Noida (UP) and got it gift packed. When I came back to Mumbai the same day and opened it at about 10PM, I found the watch was showing 11 O'Clock and was stopped. I corrected the time and the next morning I found out that it had stopped again. I also realized that there were some scratches on the body.

Please let me know what to do. I feel cheated as either the watch is faulty or the battery is faulty. And the shop had intentionally done that. Can I get it replaced? I am based out of Mumbai.

Thanks for your cooperation.
Keshaw

Dear sir,

I was a proud owner of Titan watch since 1991. when I brought my first watch, after that I have purchased several watches for my relatives and gift purpose. But I was very much dissapointed by purchasung this watch for my wedding function. It started its complaint with its chain lock. It replaced under warrenty. After that its gold plating peeled off giving an ugly look to 'TITAN' . When I...

SIR,

MAINY TITAN KI WATCH PRCHASE KIYA . PER POLICE KI PROBLEM HUI HAI AND CLOCK BAND HO GAYA HAI.

SO PLESE CHECK AND RECTIFIED PROBLEM

THANKS
PUNIT GIUPTA
[protected]
NOIDA SEC. 62
U.P.

It was really shocking to see that a Branded product like Titan gives such a poor quality of watches to Indian customer. I had purchased a Blue Dialed full steel watch and in 6/7 months the Blue dial stared turning to white and copper color. The watch was under warranty so I went to the showroom they told me that the watch needs to be send to company for changing of Dial and I received the watch with changed Blue dial but after few days...

Just after gurantee period my watch Model no: 9210SAA worth 5500 started misting inside & strap broke. Trivandrum Sr Center said glass has to be replaced but it may recur. For Strap they dont have original, they will get it within 3 wks &call me when it arrives. Its 3 months & no call came. Prompt service in Tata Style

I bought a Titan Raga series watch (variant number 2376SM02) from 'World of Titan, South City Mall, Kolkata' on 27th of September 2009 as a gift for my wife and I believe that both me and my wife have been mistaken in our expectations of quality standards and service from the brand and the group behind the brand.

In good faith we didn't check the watch properly during delivery and on returning home found the watch to be not working and its glass scratched.
My wife visited the shop the very next day and they were not in a position to replace the watch as according to them they had only one piece of the variant and could not commit any time frame.
After following up with them over phone regularly, the shop manage informed us a similar watch has come.

On visiting them on 2nd of Oct'09, the offered watch was found to be of different variant and this time they offered only to replace the machine citing the watch was scratched. I got the machine changed as otherwise the watch was effectively of no use. They have refused to change the glass.

This entire episode has left us feeling cheated and causing mental agony. Me and my wife have a fetish for watches and between us we own about a dozen of Titan watches. We had great faith in the World Of Titan Chain and in the brand. The entire episode is making us lose faith over the brand.

Moreover, I would highlight that their level of customer service is just opposite when we approached them for repair/replacement compared to sales. Also I had to wait for a long time for the machine replacement whilst customers buying were given preference for adjusting their bands.

The entire purpose of the gift during the Durga Puja was defeated by this entire episode and spoilt our mood.

We seek your assistance for readdressal in this and suitable justice done.

Regards
Partha Mukherjee
[protected]

I bought specs from Titan Eye+. When I wear the specs all objects appear short. I fill acute irritation when I wear specs. Company charged me 9,160 Rs. for my specs. Just after purchase of the specs I found markeble damage on frame and minor scratches on glasses. Now they are not intertaining me on my complaints. Please take action Agains Titan Eye+.

I have brought a Fastrack wrist watch on 27 June ‘09 from Mumbai & after only 3 months the brazel ring on the dial of the watch got detached from the watch. I gave the watch to Fastrack for repairs & they took 15 days to repair it. After repairs when i started using it, within 10 days, again the brazel ring got detached from the watch & got lost somewhere. The Brazel ring improves the aesthetic value of the watch & without it the watch is worthless. Now the watch is looking dull & unappealing & is of no use to me. The main reason why I choose a Fastrack watch is for the looks, which are distant now.On the very first page of Fastrack warranty card they have bragged about their modern manufacturing facilities & various other things but the reality is quite different.

I purchased my glasses on 21.11.2008 from Dadar showroom. My invoice no is 11000209, Sales order no. TMDA000230 and Customer Code is CAM0000168. I spent Rs.8, 835/- for a very poor quality product. As a Ex-Tata Employee I had a great respect for Tata Brand & I sincerely thought that Titan Eye Care is run by a team of professionals who would certainly deal with their consumers in a very professional way. But I was proved quite wrong. I bought spectacles -“Stepper” make & Lens are XECTRCG - Lens RX TRAN ESSILOR, which the sales person told as they are best.
The coating on the specs started peeling off within six months. Also, I was not comfortable wearing the glasses as there seemed to be a blurred vision.On showing the same to the concerned person at the showroom, They promissed me that they will replace the faulty lens. After too much followup and 6-7 personal visit and fighting they gave me a replaced lens on 04.06.2009. They took almost 24 days for the replacement.
The worst part is now the same lens coating has again peeled off. I went to Dadar showroom, to my surprise, the showroom has been shut down. Now I am worried & very angry with my decision on buying this product from Tatas. I have got the same bad service and very careless attitude from the showroom staff like others.
Now the question is The certificate from your company which says that the lenses have been made according to standards and have been certified? So where is the quality of my lenses. My eyes were put at a stake as I am still wearing the peeled off coating lens. The coating for the lenses and the frames are definitely substandard, which in other words is definitely cheating.
I sincerely request Titan Eye + to look in my problem & help me in getting the right quality product ASAP.Please also let me know where can I visit as the Dadar showroom is shutdown.

My wife bought me a Titan Fastrack watch on our anniversary. She already confirmed with the staff if required, it can be exchanged. As I had already set my eyes on an other model, I and my wife went to the store at The World of Titan, Malhotra Enterprises, 33-34, Shipra Mall, Indirapuram, Ghaziabad 201012 and requested for an exchange, which they agreed. However, an elderly man, probably the owner, categorically stated the exchanged watch should NOT be less in price than the one we had already bought. We agreed to it. He already seemed upset about something and his behavior was not that of a good seller. We ignored it. The salesman was preparing the new bill. We were kept waiting for good 15-20 minutes. I asked the man why is it taking him so much time. Before he could say anything, the elderly person just shot at me, saying don't you see he working. I asked him very politely, sir, this is not how you talk to your costumers and to my surprise, he answered that he had not asked us to buy watch from his shop and we can leave if we want to. I was very surprised and taken aback and then he went on to say, today's generation do not have patience and they do not know how to talk. I was waiting there for 15-20 minutes. I think that was quite a patience on my part. His staff tried to pacify him but he was uncontrollable. I repeatedly told him, sir, please give your valuable customers some request and to not talk in unruly manner and I also told him that I am not used to such comments and had he been of my age, I would have taught him a lesson. His behavior was very unruly and not warranted for. I was very disappointed by this. We were there to celebrate our anniversary and it turned out to be a bad one because of this elderly man, who probably thought he is obliging us to sell us his product.

HAS TATA BECOME A GOVT. ENTERPRISE?

This is the second such incidence with TATA (after Tata Indicom Photon+).

I ordered a pair of spectacles for my cousin on 04/09/09 with the details mentioned below.

1. They were supposed to be delivered on 07/09/09 (Monday). Nothing happened.
2. On Wednesday 09/09/09 I went to the store. They told me its not ready and will be delivered the next day (10/09/09).
3. Nothing happened on 10/09/09
4. On 11/09/09 I again called up. The store people told me they will call. The call did not come through. So, I called up again and they told me it would be delivered the same day within 8 pm at my premises.

Till today I haven’t received my spectacles. So, have you taken us for granted? Whenever you will deliver the product, we will take it. There was no communication from the store’s side regarding the delay; not even a single call was made to us. This is the service from TATA owned brand!

Sales order no. TJAY000704
Order Date- 04/09/09
Ordered at – TITAN Eye + centre – SAKTHI NETRA-Jayanagar, KCC Building, 4th Block, jayanagar, Bangalore 560011, Phone[protected]

Item code T1602D1A1 (Frame Titan)
SEP16AW (Lens PC White SV)
SEP16AW (Lens PC White SV)

Cost -4100/-

Hi I have bought 2 pairs of glasses from Titan eye + Spencer plaza, Chennai.

1st Delivery: A rimless glass needs special attention. It was delivered with bad a alignment. I immediately went back.I explained it the problem, but the store manager wasn't paying attention and blindly saying there is no problem and gave me the tool free to register a complaint(Mr.Attitude). I had to loose my nerves to make him understand the issue. Finally they took a service request for a new glass they just delivered (yeah funny !).

2nd Delivery:I got the glass and this time is even worse, the alignment wasnt changed much for my comfort. Just the nose pad was adjusted.

A.The glass had a minor tamper / crack
B. Also i noticed the holes in each of the glasses are not equal height which is technically wrong


I checked with other shops about this problem with the intent to solve this. But they said its an obvious issue which deserves a complete replacement.

I just don't want Titan eye+ to read and contact me. I need 100% replacement for those glasses.

Thanks
Prithiviraj

---
I have purchased a titan watch from World of Titan Patna,on 10/06/2009
model no 291NL02.in the name O[censored]sha Sharma memo recept/invoice no.[protected]. the day i bought it does not work it goes slow by 5 min everyday. i have contacted Titan regional office kolkata but no positive response,they advice me to contact service centre at Asansol.Thrice i visited service centre WATCH WORLD at Asansol,lastly they said cicuit defect, to be change ,but it will take one month,but the behaviour was very humaliating,as it happen that i have done some crime by buying Titan Watch.Still the watch is in service centre.for last two months they are harrasing me.I have concted Customer Service centre at Bangalore,they said to contact me Kolkata,they are unable to ldge complain . KINDLY GUIDE ME WHAT SHOULD I DO NOW.
AMIT BISWAKARMA
STATION ROAD AT/PO-SITARAMPUR DIST BURDWAN713359(WB)
MOB;[protected] [protected]@REDIFFMAIL.COM

WE HAVE NOT RECIEVED OUR PAYMENT SINCE APRIL

OUR INVOICE # 29962 DT. 22.04.2009 FOR RS. 5151/-

NEXT ISSUE THAT MATERIAL WAS TAKEN AND THEN RETURNED IN DAMAGED AND INCOMPLETE CONDITION

Hi

I am a regular customer of Titan and have purchased a substatial number of your productsas watches and eye gear from FastTrack as well as watches of edge and the Raga collection.
So far, I have been satisfied with your products and service and at the beginning of this mail itself, I'd like to congratulate Titan for the warm customer-centricity rendered in terms of sales as well as post-sale service.

However, I'd like to bring to your notice a very embarrasing and vexating incident that I faced when I approached one of your dealers in Kochi, Kerala.

I purchased a ladies watch (Model NO: 9684YAA ; other details enclosed below ) from "World of Titan", in Pioneer Towers, Marine drive, Kochi, Kerala (Ph: +[protected] on the 22/08/09. Since I was in a hurry, I selected the watch for my relative with the belief that I could exchange the watch if the person for whom the watch was intended, did not like it.

As could only be expected, my relative did not like the watch's design. Since I had already exchanged watches from other showrooms across India without any hassle, I did not expect any hiccups and hence approached the dealer along with my relative and requested for an exchange.

The manager of the showroom refused to exchange the watch with the lame excuse that watches sold during the sale period "are usually" not exchanged. I refused to give-in to this incoherent and lame excuse, owing to the fact that I had already exchanged watches from other showrooms and dealers across India without any hassle whatsoever DURING THE SALE PERIOD. Upon quoting this, he told me that "his shop in not a dealership, it is only a franchisee". I asked him why he was given the right to issue Titan's guarantree card if what he said was true, to which he had no explanation to offer.

Not only did the manager refuse the exchange, he behaved in a rude, impolite and hostile manner that would perturb even the most nonchalant of customers and imbibe in them a sense of aversion and abhorrence not only towards the dealer, but towards the brand it endorses as well.

I tried to negotiate with the manager very politely, but got a shamefully rude response which left me in a state of sheer chagrin and disbelief.

I believe that Titan dealers such as the one mentioned above, are a true disgrace to the strong name that Titan holds in the industry.

I would like to have the above-mentioned watch exchanged with another model before the sale ends (which is on the 13th of September, 2009).

I request you to look into this matter, do the needful and revert at the earliest, to uphold the trust that I have in the service Titan has rendered to me so far, of course barring the embarrassng incident mentioned above.

Thanking you.

With regards

Robin Davis
VLSI System Design Engineer


Ph : +[protected]O)
+[protected]R)

Cell : +91 [protected]
+91 [protected]


Encl: Other details on the Bill:

KGST No : 23211866 Dt: 10/10/2000
TIN No : [protected]

To
The Manager / Concerned Officer
Titan Eye +

Sub:- Harassment after purchasing Progressive Lens from your Camac
St., Kolkata Shop.

Sir,

The following diary will surely explain you the way I have been harassed by your so called renowned organization after purchasing a progressive lens and frame from the Camac Street, Kolkata shop of Titan Eye +.

10/06/2009  Payment was made by me (Rs 5840/- gross and Rs 4380/- net) for a pair of Essilor Titus progressive lens (VE1491WPXXX00) and a frame (Y1018A1A1) at Titan Eye + Camac Street Shop, Kolkata.

18/06/09  Delivery of spectacles was taken from the said shop.(Bill no. S9/800)

22/06/09  The spectacles was returned to the Camac St. shop of Titan Eye+ with a complaint of viewing double image & ghosting while using the spectacles at night.

27/06/09  Met optometrist Dr. Rinki Nag of the shop who found problem after testing the lens. A written complaint in your pre-printed proforma was lodged mentioning details of the problems I faced after wearing the spectacles. Dr. Nag assured me to send the lenses for testing in your lab.

08/07/09  Mr. Provasish Saha, Store Manager rang me up and promised me to replace the lens as soon as possible.

22/07/09 After noticing a complete silence for 2 weeks from your end, I went to the shop where I met your senior optometrist Dr. Sanchayeeta who confirmed me about the problem I had faced and told me to deliver the new spectacles by changing lens hopefully on next Friday i.e. 31st July, 2009.

31/07/09  Before going to shop, when I rang up Sanchayeeta, she confirmed me to deliver the spectacles on next Wednesday, i.e. 5th August, 2009.

05/07/09  When I rang up Sanchayeeta, She aging requested me to wait for another 2-3 days to get my corrected lens.

08/08/09  Finally, I went to the shop. Mr. Provasish Saha handed me over the spectacles claiming that the necessary rectification was made. But to my surprise, after waiting for 1.5 months I found exactly the same problem existing in my spectacles. I don’t know whether at all the lenses were changed or not. I talked to Sanchayeeta over phone from the shop and requested her as well as Provashis to refund me the full amount (according to the instruction given in the warranty booklet due to adjustment difficulties in case of progressive lenses), so that I can be relieved of this sort of harassment and inconvenience. Because I don’t have much more time to spare for getting more harassment from you.

UNDER THIS CIRCUMSTANCES, I AM REQUESTING YOU TO LOOK INTO THE MATTER AND DO THE NEEDFUL, SO THAT I CAN GET THE FULL REFUND WITHOUT FURTHERDELAY. OTHERWISE I SHALL BE COMPELLED TO PUT THIS CASE TO CONSUMER FORUM.

With regards,

Date:-10th August, 2009

SANTANU GHOSH
134/1 Ramkrishnapur Lane,
Shibpur, Howrah-711 102.
West Bengal
Cell no. :- [protected]

Bad service with titan model 2251-YM01.We had to replace the watch thrice in 20 days of purchase as it was not working and battery was changed twice.On exchange no model was available in similar price, on opting for model 155 rupees less, no cashback.Credit note provision which is useless for customer as after such bad experience and wastage of my 7 working hours over watch, i wont buy same watch or recommend titan to my friends or family.