Titan Company Complaints & Reviews

Hi All,

I had purchased a Titan wrist watch worth Rs. 5500 , Model 9214SM03- JS44. I am attaching the invoice + poor quality of the product for further details. Dealer : World of Titan -Ambawadi, Ahmedabad (Invoice: F[protected]

I had been a loyal Titan customer till now but their pathetic responses and poor customer handling has wiped out my loyalty and I have started advising my influence group for not buying Titan watches.

You can see from attached photograph that the wrist strap - rubber strips started getting torn down before even completion of 15 months. The funny thing is that the replacement cost of strap is 45% of the original cost... that too they can not guarantee about the quality of the replaced strap. I would rather buy another watch than this.

Worst part is the response to my complaint. To my 10+ emails and followups, i have received reply only only once that too was a kind of system generated with no importance attached to it.

I will have more things added in forum if no further replies given to me.

Hope somebody from Titan noticing it.

Thank you,

Ashish Oza
+[protected]

Giving hereunder the copy of Complaint which is selfexplanatory.
_____ Dated the 19th October, 2010

To,
NGDA Service,
Titan Service Centre,
Mount Road,
NAGPUR 440 001

Dear Sir / Madam,

I regret to inform you that since more than 2 years I am making complaints with you regarding pin of belt which are loose but no proper attention is given result of which my Wrist Watch has fallen down for more than 10 times but fortunately not misplaced and broken.

The Complaints are more than ten times, out of which few Bills/Voucher has been misplaced by me. I am having some record of my repeated Complaints, for the one and only one problem, which are as under :

DATE BILL NO.
31.08.09 4254
07.09.09 387
05.02.09 3367
10.02.10 8657
11.02.10 3407
August 2010

It is hereby inform you that your service staff has suggested me to do not use this watch as daily use as this watch is made only for the occasionally use for party purposes which I do not agree. Also please through light on this aspect. I think there is no other alternate than to change the stripe.


Please do the needful at the earliest and oblige.


Yours truly,



PRATAP DEWANI
____________________________________________________________

SIR,
I AM NOT VERY HAPPY TO LODGE THIS COMPLAIN BUT ITS BEEN A DISGUSTING SCENARIO WHERE A REPUTED COMPANY LIKE TANISHQ MAKES ITS CUSTOMERS WAIT INDEFINITLY FOR THE DELIVERY OF THE ORDRERED PRODUCT.
I ORDERED A DIAMOND RING ON 3rd OF SEPTEMBER AT ONE OF YOUR FRANCHISE IN JHANSI BY THE NAME OF JMK ENTERPRISES.IT WAS PROMISED BY THE MANAGER THAT THE DELIVERY WILL BE MADE WITHIN A PERIOD OF 2 WEEKS AT THE MAX. AND THE SAME WAS MENTIONED IN THE RECEIPT GIVEN TO ME.EVEN AFTER GOING FOR SEVERAL TO AND FRO ROUNDS OF THE OUTLET NO SATISFACTORY ANSWER WAS GIVEN BY THE DEALING STAFF OR THE MANAGER HIMSELF.
MY ENGAGEMENT IS PLANNED FOR NEXT MONTH FOR WHICH I ORDERED THE RING WELL IN ADVANCE OWING TO THE GOOD NAME THAT IS ATTACHED WITH YOUR BRAND NAME.I AM SERVING IN AIR FORCE AND RIGHT NOW POSTED IN MYSORE SO ITS NOT POSSIBLE FOR ME TO GO AND CHECK THE STATUS OF DELIVERY.THE ONLY MALE MEMBER IN MY HOME IS MY AGED FATHER FOR WHOM ITS BEEN A HORRIFIC EXPERIENCE OF RUNNING UP AND DOWN TO THE SHOP EVERYTIME .I PAID ALMOST WHOLE OF THE AMOUNT SO THAT PAYMENT REASONS ARE NOT CRIED BY YOUR STAFF IF THERE IS A DELAY IN DELIVERY.HAD MY ENGAGEMENT BEEN IN THIS MONTH ITSELF IT WOULD HAVE BEEN A DAMN EMBARRASSING MOMENT FOR JUST BECAUSE OF THAT RING.
I DONOT KNOW WHETHER ITS A STANDARD PRACTICE AT TANISHQ OR I AM THE FIRST IN THE QUEUE OF SUFFERERS.I LOOK FORWARD TO THE CUSTOUMER CARE DESK FOR THE SPEEDY RESOLVING OF THE ISSUE AND FACILITATING EARLIEST POSSIBLE DELIVERY OF THE ORDERED PRODUCT.

DETAILS AS MENTIONED IN THE RECEIPT : -

NAME OF FRANCHISEE : JMK ENTERPRISES
DATE OF ORDER : 03/09/10
ORDER REFERENCE NO. : 63
CREDIT NOTE NO. :[protected]
PRODUCT CODE : 501057FELTAA03
ORDERE VALUE : Rs. 21,447/-
ADVANCE PAID : Rs. 20,000/-
ESTIMATED DATE
OF DELIVERY : 17/09/10


: WITH REGARDS
JAYANT SINGH
MOB. NO. - [protected]

Dear blue dart sarvice provider i thik this is the my 10th to 12th complane regarding your sarvece my doc no [protected] this is the pickup from banglore in the date of 05.10.2010.. and stil not recved we are every day tocking to your agent in mumbai,banglore they are not giving me a spacfick right ans.also your raipur ware house & office staff is not pik the fone we are tring the in 100 times. if you are not able to dilver the parcel in right time then do 1 thing sutdown your company because it is not giving the any courier in right tims.

I have purchased Xylys Titan watch for Rs.17000 from Titan showroom located at Feroze Gandhi market. When i went back to exchange the watch the salesperson started to claim Rs. 1000 more from me saying that the price tag on watch was placed mistakenly on it. the sales people behaved unethically. When I told them I would take legal action against them for the same they agreed to exchange the watch but refused to refund the balance of Rs.3000 for the same and instead they wanted me to purchase only Xylys company watch from that balance whose price was more than the balance.

Titan-Fasttrack Complaints - i purchase a watch in august 2010, now after 2 month, lock of watch has been failure, before purchasing the watch shop keeper told me that the chain of watch is in guarantee of one year , now when i go to shop to repair the watch's lock then he says that its not in warranty and you have to purchase new chain or pay for lock, as well you have to send the whole machine to company and it will take one or 1-1/2 month so what i do please tell me

Thanks & Regards
Mithun Saxena
Ph :- [protected]

My watch was given for replacing the glass of the fully working watch on 27Sept 2010. I was asked to collect the watch on the 29Th. However, with my past experience not getting the stuff on time, I went on 3oth sept. The dealer said the stuff is not ready come at 12 noon. Still, I called them up on the 1st of Oct.only to learn that the watch will be ready at 1 o clock in the afternoon.
Is is possible or economical for a person to go to a dealer every day to collect the repair watch.
I feel it's disgusting and humiliating.

William Vaz

Hi, i have purchased a new Frame from the Store & Athwaline, Surat, Gujarat. I purchased the same in the month of May-2010. & the frame got lose in just 2 months & also the lense also got so much of scratches that vision is also not proper. So i contact the store again, & surprisigly they replied that scratches are always there on lense. But at the time of purchase i mentioned very cleary to them that i m changing the specs because of the scratch issue only, so they suggest that i sud go for thier recommanded lense so that i wont have that problem again. So i asked them to go for the quality check again, but again very surprisingly they took the same from me & till 15 days they just kept the same with them only & when i inquire they said they got the report that it doesnt have any quality issue, & didint gave any kind of report to me, So kindly take interest & give me solution or replacement or i will have to go to consumer court for such quality issue.

Invoice No. BAY0001607
Invoice Date:[protected]
Sales Order No. TSAL002489

Hi,

I'm using the the Fastrack Watch (3006QM01) from 6th December 2009 but from that time i have faced lots of problem with watch, every time having the Crown problem, its getting dropped for 2-3 times and my self submitted the Watch for 2-3 for repairing. Its really pathetic services and really i'm requesting for the replacement of this watch or else comittement that in future i'll not be face the problem with Watch because Every time i can not keep my Wrist watch under reparing centre for 15-15 & 20-20 days.

Please find the attached details for your reference.

Name: Amit Wayal
Contact.No-[protected]
Watch Purchase Date: 6th December 2009
Receipt.No-1965
Shop Name: World of Titan
1318, Jangali Maharaj Road, Shivajinagar, Pune-411005

Regards,
Amit Wayal
+91-[protected]

Dear Sir

I purchased one watch model no 91616MO1 on 9th march 2009

eversince the watch purchased by me is defective pc

two three times I have given for reapir in your watch care centre in tiruppur

ref id is 21AS0181B12641

again the watch is creating problem



I want a replacement watch against this watch as number from the watch has come out

Thanks

Ajay agarwal

Mob [protected]

Tiruppur

Tamil Nadu

Hi, Myself Arup Narayan Nanda from kolkata. I have purchased one pair of glasses alongwith frame from Titan Eye+, Laketown store in February 2010 by spending Rs. 5425/-. In the month of May 2010 the frame had lost colour from different spots. I have lodged a complaint through email and visited the store for replacement. They have assured me to give me the replacement within 25 days, but i got the same after 28 days. And it is a matter of shame that, the new replacement had again lost its colour. Now when I am asking for refund of my money, they are not even replying to my mails. Can I file a case in consumer court on this basis against them, please reply.

I regret to state the Reputed Company like your are not paying attention to customer service, as spectacles are very sensitive to person having high myphio power.

I have purchased the spectacles for my sister from Titan Eye Shop from South City Mall, 375, Price Annwar Shah Road, Jodhpur Park, Kolkta-68 on 21.08.10. against Sr no 442 dt 21.08.10 . The power of glass is approx -8.5; The delivery date was aprx 10 day ie on 31.08.10. On 01.09.10 Titan eye personal informed me that they will be taking another 10 days as lense was broken in course of fittings. In spite of my repeated reminder about the provable date of delivery they were giving an excuse that they haven’t received the lenses form Bangalore. I have even complained to Customer service regarding this matter on 06.09.10. Till date there is no response regarding the above matter

She is facing lot of problem without spectacles. This kind of experience is very shocking. Being group of Tata's and providing such kind of services. It is better to close the store if "Titan Eye” are unable to serve their customer

I request the management to seriously look into this mater.

I am feedup and frustrated with your so called Titan Eye.


Thanks,
Neeraj Agarwala

The fasttrack watch are good in look and style but worst in the case of support. Today one small pin of my fastrack watch got missing. So I went to world of Titan parihar chowk pune. And I told them about this problem and told them to give me that small pin spare part. They just refused and said we have to change the whole band of the watch. ( just for a pin whole watch band has to be replaced weird !! shame to titans) I said ok! when he replaced the whole watch band he asked 625 rs. I asked why? he said for the band. I showed him my guarantee card. ( i bought the watch just 2 month old so i had full guarantee). He said no sir we changed the part so we will take money for the part. I don't know what guarantee mean if you will pay for it. So just buy the watch if any thing happen even if a small pin is missing they will give you full spare part and just tell you to pay for it. Than someone just tell me what guarantee means by fasttrack! They will charge you so much while buying a watch. And we will buy it thinking it of the support from the fasttrack. But at support they will just take extra money! I don't know than why they give us the guarantee card! Fasttrack guys if you are looking at this post please explain me what do you mean by that guarantee card which you give while buying the watch or glasses? :x

27/08/2010
Dear Sir,
I regret to inform you that you neither have a customer care nor a manufacturer care even for yourself. If you type titan eye complaints on internet, you would see that you have a host o[censored]nsatisfied customers for every aspect of eye care.

I do not have any serious issue as far as any transaction is concerned as I have not done any with titan eye + but I shall send this mail to whoever I can at all your divisions within next two days if you do not take any cognizance of the same as you should at least be responsive and responsible towards your blunders.

I hope to find at least one sensible manager in your overall network.

Thanks
Suneet Doshi



On Wed, Aug 25, 2010 at 8:54 AM, Suneet Doshi <[protected]@gmail.com> wrote:

25/08/2010

Dear Sir,

I had been to your M.G.Road showroom near aurora towers Pune on sunday 22/08/2010 at about 6:30p.m. to select a frame for my 12 year old kid. Looking to your zero error eye testing facility, I got him checked at the facility. Immediately within an hour, he started suffering from conjunctivitis and it became severe by the second day. Subsequently by now my wife has started suffering from the same and that implies my other son and I may suffer from the same in next two days. Although we are trying our best to not let it happen.

This means that the previous eye check done at the facility was on an infected person. Even after providing a complimentary facility, if it harms the customer, I suppose it draws him away from the brand, especially if it comes on health issue and it generates a very bad reputation.

I feel that if you are providing any such facilities, it should be perfectly hygienic and utmost care should be taken to avoid such consequences.

It was my first visit to titan eye + and since I saw the advertisements, I was talking to my family members to visit the showroom and get good quality eye wears for themselves as I expected a good resultant from going to a TATA outlet.

I am an anuttara member at Tanishq and had good experience from those showrooms.

Even without buying anything, my visit to your showroom has costed me Rs.2000 plus inconvenience plus my son's schooling plus other family member suffering etc.

I repeat, enough care should be taken to ensure that while selling a frame, you do not land up not selling a watch and jewellery and a car also.

May I expect a positive feedback and an assurance for required corrective action at a priority?

Thanks and regards,
Suneet Doshi

I purchased Xylus watch from NDSE show room . They charged me Rs. 13000.00 AFter payment they give me samsung mobile as free gift. When I came home I was shocked to see the price of watch as per box is Rs. 9000.00 It means they added the price of phone in the watch and selling it as free. i have written many complaints but no one responds. I could not find any other means to escalate

Hi,

This is inbaraj.I am working for TATA CONSULTANY SERVICES for last 3 years.I have received sodexho gift pass from my brother to purchase TITAN watch. My brother was not able to select correct watch for me,so he gifted sodexho pass worth rs 2000 to choose titan watch from world of titan show room.


When i gone to Marathalli(Bangalore) TITAN show room on 14th aug. I was happy that 20% discount on all watches but when i selected particular watch and gone to bill section they said that 'with gift pass discount is not allowed'


This is not at all a fair. Gift pass means not a free pass for my convinent get a gift pass instead of cash. I didn't get benefit of 20% discount.

Finally i bought 'TITAN watch model no '1164sl04' ,bill no is 1876 on 14th. Watch price is rs.1795 with gift pass.

If i could have paid by cash then watch price could be rs.1435. I lost rs.360 because i paid through sodexho pass .This is your stupid bill process.

Doesn't you validate sodexho has equal to money?

Being a TATA employee also i didn't get any discount.

Also behaviour of the sales person in that showroom is not all good.

All other company showroom accpets sodexho during all offer time with their offer price.

I have scanned copy of bill, if you need i am ready to send that bill.

Kindly take necessary steps to get my discount amount(rs.360) back

I have purchased a Titan Watch on dt. 30/07/10 costing 2100/- from CHANDRAPUR WORLD OF TITAN .Within 10 days of its purchasing wrist belt got dislodged fortunately watch remain safe even it failed down on road.Soon after incidence I approached your world o titan ,To my surprised I received a joking response that Belt is not under warrantee. I would like to ask
1) Whose responsibility is it?
2) Who is responsible if the wrist...

Respected Sir/Madam,

My Self Vinod Kalia .I have TITAN Watch M.no9232QCA . I am Submit for Repair of Glass Before
Two month 10-june-2010 at TITAN DEALER SHOW ROOM Standard Times Hall Bazar Amritsar
But Till Date i have not Recieved Watch and dont know what is the Status,

So Kindly Revert me what is the Statusof my Watch Model no 9232QCA ASAP and ASAP

Revert me [protected]@rediffmail.com
[protected]@gmail.com
Mobile [protected]

Hi Have purchased Zoop Kids Watch From Lifestyle stores (R City Mall, Ghatkopar) on 12/06/2010

After that the next day we wanted to go out and my son took it out to wear it but to our surpirse the Watch was completely dead, and immediately i called up customer service centre nos; and shocked to hear that we dont have any information about the zoop watch service sir we cant help, then the next day i visited the same shop from where i buyed this, they said to go to this World of titan shop @Dadar which i did and handed over my kid watch but till date am complaining and visiting the centre but no information or udate they are giving...."when it will come we will call you sir"

Neither they are giving me a fresh piece nor they repairing it.......Am disappointed a lot.... because my kid everyday keeps me asking for the same watch and says papa we will go thre and kick that shop fellows..... why they are not giving my watch after we paid money.......

Design : 4015 PV01
Today is : 07/08/2010.....

Now i really wanted to sue the company....kingly give me some opinions regarding the same......where to go and what to do etc.....

Cheated while buying Titan wrist watch at ‘L.G.Lilaram & Co.’ (23, Lindsay Street, Kolkata – 700087)


On 3rd August 2010, I was there at Lindsay Street, Kolkata with my wife for some work. As we were passing by ‘L.G.Lilaram & Co.’ (23, Lindsay Street, Kolkata – 700087), a retail shop for wrist watches.
I stopped by the display window to see a watch with “Lunar Movement”, which I was looking for. As we entered the shop to ask for the prices the shop owner showed us a model which he said is a lunar movement watch (black dial and band, Model No.1513NFA) and we bought it (Cash Memo No.9265, dated 03/08/2010).
Later on during the same day I found out that the display is actually showing the movement of the earth (to determine day and night – AM/PM) and not lunar movement. Since for the first time I bought such product the shop owner misguided me and I bought a different product altogether.

I went back to the shop next day and told him what he has done and wanted return the watch and to take refund of my money, but he said he would not– either I have to buy another watch with “Lunar Movement” (this time I was prepared as I did some net search on it to recognize the difference), of my choice - which eventually I was forced to buy with much higher price.

I strongly put my complain against this shop ‘L.G.Lilaram & Co.’ 23, Lindsay Street, Kolkata – 700087 as they have cheated me. The shop owner sold me the watch either knowing very well that it’s not the product I am looking for, or he didn’t have the minimum product knowledge to sell a watch.

Please take necessary action against the shop as these people are wicked cheating businessman, crooks, and might cheat others. I demand minimum justice.


Subhendu Bandyopadhyay
Email: subhendu.[protected]@rediffmail.com