Titan Company Complaints & Reviews

Dear Sir

I purchased one watch Titan EDGE model no 1043yba on 19th juiy 10
eversince the watch purchased by me is defective pc

two three times I have given for reapir in your watch care centre in DVG road, Gandhibazar, Bangalore
he won't give me service bill to me.
again the watch is creating problem



I want a replacement watch against this watch as number from the watch has come out

Thanks

Lokesh B.

Mob [protected]

Bangalore-19.

Karnataka.

I had purchased titan eye product worth INR 3100. Just within 3 weeks the product has malfunctioned. Titan is now refusing to replace the product. Their head of customer care - says ’’’’Do Whatever You Can’’.

I could have very well purchased some cheap spectacles worth 750 rupees from any other optician. But i chose to spend almost four times the amount with a trust that i will get dependable product from Titan; but i was incorrect. They are now so rude to me and it is very sad to hear such a negative and unreasonable response from a person as senior as the head of customer service. First two days the people in local showroom just refused to divulge any contact information of any of their seniors. Also, the customer care number is not in a working condition. It is so shocking. Why would i or anybody else buy such a costly product and then regret.

So shocking to hear such a response from such a reputed organization like the Tatas. Can some senior management personnel pls help me. Thanks - [protected]@gmail.com

They were correct...if you lose the pin, they can not replace it free.Again, the fashion changes so fast that they or anyone can not keep small spare parts.any machanical failure will use the warranty.

My FastTrack watch belt is broken so I want to replace it

no its good there is no problem in watch, the problem is in strap my watch strap is broken from one side and i cant use it so i want new strap please tell me where will i get it my model no is Silver Dial Leather Strap Watch

(NG9732QL01CJ)

Titan watches must take cognigence of the complaint. As is purely a fit case of cheating

Respected all,
I saw few complaints about Titan Eye +. I have more than 10 years of experience in the optical field. I would like to bring few things to consumers notice.
Presently I’m not belongs any such companies. But in my experience I found following observations.
Our peoples more focusing on cosmetic appearance. So they select small frames, in this case most of the time either near vision or distance vision may not completely available. This will create disturbance in vision. Objects are not clearly visible. It will happen in bi focal lenses and progressive lens. Selecting big frame for hi power lenses & complaining about edge thickness & center thickness are good examples. For stylish look peoples will select fancy goggles & asked vendor to fit power lenses to that frame. Always remember fitting accuracy depending on curvature of lenses. If you fit powered lenses to this kind of frames, Lens curvature may not suit to frame curvature. Color of lens, in optical terminology we call that as tinting. Most of the times actual tinting may not match with Goggles lens colors. I faced this kind of problems.
While fixing the progressive lenses, distance between two eye balls (exactly it should be measured in horizontal position) in optical terminology this is called PD & HIGHT is very important .While measuring this customer also understand the concept & co operate accordingly. Many opticians are simply measuring manually & marking the same on dummy or old lens. Progressive lens has different designs. The performance of progressive lens depending good alignment. This is depending on user, optometrist & fitter, who fit the lenses to the frame. Making 1mm mis alignment in PD or Height, end user will face vision & adaptation problems. This may happen because of customer, fitter or UN skilled optometrist.
Peoples like rimless fitting & semi rimless frames. (In optical terminology we call that as 3 piece & supra fitting respectively). In this case cosmetic look of the frame is depending on lens thickness & power of the lens. Lens thickness depending on power of the lens, diameter, cylindrical axis, refractive index of lens material. Anyway all consumers can’t understand these critical parameters. For example right eye may have positive power & left may have negative power in this case, this kind of lenses are matched as much as possible. But in many cases it may not be exactly matched. There will be some variation. Excluding geometrical & mathematical limitation our people’s demand for good cosmetic looks. This is not wrong, but it has certain limitation. Select the frame depending on power & frame dimensions. Discus with vendor regarding cosmetic matching. An expert can give good suggestion to you.

Spectacle maintenance & management: In my service I saw only few peoples managed their spectacles well. I believe only 2 to 3 % of our peoples can manage their spectacle. Then what is the reason for bad management of spectacles?
I observed following main reasons.
Mishandling of frames like, kept in wrong position. Lenses touching surface! Cleaning by not recommended cloth like, hand kerchiefs, inner wearing cloths, detergents! So many cleaning solvents! Bare hand cleaning, & continuing with their great ideas! Use always recommended cloth for the same. Always remember your hands having oiliness; if you clean it by hands it will develop thin oil film on your lenses! Air condensation on lens will cause fogy & no clear vision. Cleaning with cloth will cause scratches on the lenses! Your cloth may have lot of hard particles! Each particle will create scratches. If it is plastic lens especially UN coated only god can save them! Wash you cleaning cloth & use it. Keep it in dust free area. Sweating will also cause fogy lens. Fogy means moisture depositing on lens due to sweating or condensation. Always clean the lens with soft & clean cloth. In plastic lenses there are many type of plastic materials are there. They may be damaged because of detergents & solvent cleaning. Get your vendor suggestion regarding this & strictly follow the same! Rim lens fittings are very sensitive to shock & impacts. It will break easily. So take care & avoid such situation.
There are so many things to write about spectacles. But already this is too big. If any one needs help you can write to me on [protected]@gmail.com. Thank you.

Mr .Prashant and his sales man Mr Sohail

TITAN EYE PLUS - A FRAUD AT BG22 ADITYA CITY CENTRE PLOT NO.C/GH -03 VAIBHAV KHAND INDRAPURAM - [protected]


I HAVE MADE THE PAYMENT OF Rs.14350/- IN CASH AND THEY HAVE GIVEN ME A ORIGINAL RECEIPT BUT THEY HAVE NOT YET GIVEN ME THE FRAMES.

PAYMENT GIVEN DELIVERY OF ITEM DENIED

Address OF Shop - TITAN EYE PLUS - AT BG22 ADITYA CITY CENTRE PLOT NO.C/GH -03 VAIBHAV KHAND INDRAPURAM - [protected]

Ph No OF Shop[protected]
CST NO - 5012687
ITEM CODE -

[email protected]

Titan Fastrack Watch — follow up of old complaint

Resp. Sir/Madam,
I complained about my fastrack female watch on this site on 1/9/2011. Then I went to showroom where I purchased and they did not helped. Again I went to the service centre and talked in a harsh & loud tone in presence of two other customers. So the person on duty assured me that he will solve my complaint till evening. He gave my watch back in the evening saying that he replaced the movement from his own stock. At present my watch is working properly. As I complained on this site, today I got phone call from company executive from Titan - Mr. Devang Rami and he asked me if my complaint was solved or not. He assured me that if I would have any problem in the future, he will solve my problem quickly and permanently. I am thankful to him and all the people on this site for attending my complaint.
thanking again
-Sapna Patel
Ahmedabad
Gujarat, India

Titan watch belt — Titan

I purchased a Titan watch strap (Belt) from Verma Watch Trading Company near old bus stand Solan. within three weeks the strap got damaged. though the owner of the shop accepted his culpability declined to replace the poor quality strap he gave. He kept assuring come after 4 days, a week later etc. Company of Titans repute must take stern action against such malevolent businessmen