Titan Company Complaints & Reviews

Dear Sir,

I am writing to you after a poor service delivery experience of one of the store delivering your Brand product of Titan Eye+

I had recently purchase a specs for my wife from Titan Eye+ showroom in Kalayani Nagar, Pune. After the delivery of the specs though after a delayed response and I dropped to the store to tighten the specs after 4 or 5 days of delivery. When I handed over the specs to the store keeper he sent the same to fitter to tighten it. However after sometime he informed me that my specs got broken at the time of tightening it. Anyways he informed me that he replace it with a new frame. He said it will be delivered to me in couple of days time. But sorry to say I was informed for the delivery again after 15 days of my rigorous follow up. That to no service information from the said store. After receipt of confirmation that that the specs are ready I went to the store to pick it. On seeing my specs I was surprised to see that lens of the specs bear a scratch. When I said to store keeper how this happened he informed me it was there earlier.

I had a hot discussion in this regard with the store keeper but he was not ready to accept his fault. I am writing to you after a poor service delivery experience of one of the store delivering your Brand product of Titan Eye+

I had recently purchase a specs for my wife from Titan Eye+ showroom in Kalayani Nagar, Pune. After the delivery of the specs though after a delayed response and I dropped to the store to tighten the specs after 4 or 5 days of delivery. When I handed over the specs to the store keeper he sent the same to fitter to tighten it. However after sometime he informed me that my specs got broken at the time of tightening it. Anyways he informed me that he replace it with a new frame. He said it will be delivered to me in couple of days time. But sorry to say I was informed for the delivery again after 15 days of my rigorous follow up. That to no service information from the said store. After receipt of confirmation that that the specs are ready I went to the store to pick it. On seeing my specs I was surprised to see that lens of the specs bear a scratch. When I said to store keeper how this happened he informed me it was there earlier.

I had a hot discussion in this regard with the store keeper but he was not ready to accept his fault. Getting disgusted from the response from the store keeper I left the specs there only.

As such I would request you to intervene in the matter and get my wife's specs replaced with the new ones, other wise I feel sorry to say that I will have to knock the doors of the consumer forum.

Order No: TPKN000072 dated 25/12/2010 in favour of Mrs. Archana Saxena

Thanks&Regards
Anil Kumar Saxena

MODEL NO 9214SM02 OF OCTANE SERIES

THERE IS A DEFECT IN THE STRAP AND THE DATE AND DAY MECHANISM .

I HAD MADE A COMPLAINT IN THE CORP. CONSUMER MAIL ADDRESS , BUT STILL DID NOT GET THE REPLY FROM TITAN TILL 5 DAYS.

TITAN WATCHES ARE NOT WORTH , BEC THEY ARE NOT OF GOOD QUALITY. ALSO THEY ARE LEAST BOTHERED ABOUT AFTER SALES SERVICE.. THEY JUST WANT TO SELL THEM.... TITAN IS LEAST BOTHERED ABOUT ITS CUSTOMERS AND THEY DONT HAVE VALUE FOR THEIR CUSTOMERS MONEY.... TITAN IS NOT THE SAME ,IT WAS AS BEFORE.....
I HAVE GIVEN 2 WATCHES FOR SERVICING, BUT STILL THERE IS NO PROPER REPLY AND ANSWER.

TITAN NOW WANTS ITS CUSTOMER TO RUN AFTER THEM, FOR SERVICING.

REGARDS
YATIN
SALEM(T.N)
[protected]

Dear Sir / Madam

I have purchased 1 wrist watch @7995/- to gift someone from Titan co, dealer named GOLDEN TIME, Nr. Fun Re public,Ramdevnagar,Ahmedabad dated 12/01/2011 & i want to change the dial. I went to the dealar on 14th Jan-11 (Closed) & again went on 15/01/11 i request them to pl. change the watch & give me other dial on same or higher price. But they said it is not possible. I can not understand the policy of a huge company like TITAN.

Further, i would like to inform concern person that the response of the persons at GOLDEN TIME was so rude (they said once u purchase that is all over.) & in a way they talked to me that i feel i made such a big mistake in my life by purchasing TITAN watch who has dealers like GOLDEN TIME.

I would also like to inform u that i use to wear TITAN watch since when i start wearing watch. I have puchase the 1st model of TITAN EDGE in the year 2002. U can also verify thru your records by my name.

I would like to inform you that by this incidance TITAN co. loose atleast 10-15 loyal customers. I have also destroy all TITAN watches in my home.

Hope my massage will help other customers

Thanking you

my name is able,i had purched 1 hp dv6 laptop on last month(nov)2nd,that time i had regstered for the deevali offer,Registration code is - 2198662,yet i dnt get the gift,plz help me to get this offer
Please find below the delivery report of Blue Dart courier for the dispatch of Titan Gift Voucher:



Top of Form

Waybill No : [protected] Reference No : 71033379

Pickup Date

10 November 2010

From

New Delhi

To

Bangalore

Status

SHIPMENT DELIVERED

Date of Delivery

11 November 2010

Time of Delivery

12:00

Recipient

Rani Seal

Bottom of For
that corior people are deliverd it some other people in the sane adrees,still now i dnt got my corrier in hand,person who recevied give
careless answer about the matter.iam very disoppointed in ur service
please get through it

able devasia

sir.

i bought two titan watch from army canteen last year model s 857, sir but both watches gold covering is not good & putting balck spots within 3 -4 months, due to product purchesing from canteen i have no dealers stam in bill so plz advise me what i doooooooooooooooo.

akhilesh shukla
[protected]
bhilai

i bought specs from titan eye+ worth Rs.53000 in all. at the tym of purchase they told me about a unique policy in which they said that 80% of the amount of each spec is insured and in case of lose or theft or damage of spec we can claim the insurance and get ANY new spec by juz paying 20% of th cost. and for one of the spec i did so and got new one. but now when i am asking for the claim of other specs they refuse to act according to the policy saying that we dont give insurance claim now. its fine if you dont give it now.but the customers who bought such expensive frames just because of security given to them then the policy remains for them. now they are just making me go mad.m sick of calling store, area manager,sales manager, n mailing them evry day.
i am so disappointed that a brand like titan can be so fraud.

I had purchase a frame from them at the same time I saw that frame was on faulty when I told them that frame is poor in quality they assured me to replace the same model in 3 to 4 days . Because I had made payment so there is nothing to argue with them . Almost after passing of 2 fortnight there is no proper answer from.them ,in-between I have visited there showroom 4 ,5 times but the answer is only this we will give u the replace but til the day l did not get the delivery of the same . That all happens from there karolbagh,ajmalkhan road branch. I m very much upset on this .kindly help me to het my money back or the delivery of the same and the compensation for the harassment .

This is Jiten Patel. I have one complaint regarding my watch Tommy .I have bought that from CG Road Ahmedabad before month. Last one month this is second time it get stop and nobody is giving me proper answer even Mr. Urvish ( Store Manager ) does not knowing proper system. Every time he is giving us different answer. I after one week I have big occasion and he is saying it will takes two week that means my occasion will gets spoil. Infact they give us different email id to complant.Ultimately you TITAL gets spoil my occasion. Please do the needful ASAP. I am not expecting the response from you (TITAN) but still I am doing it because the name join with you is TATA.

Respected sir,
i would like to say that, i use the wrist watch o[censored]r comany(sonata) from many years ago with my family members and friends also.
The quality o[censored]r goods was very good.
but i found the problem with my watch from 4 to 5 months of model no. 7925SAA (silver color) that the dial have been distorted from the sides that turns to be teared the slives of shirts.
I bought this watch from 2 years ago from the aligarh (railway road).
i think you are not awaring for your product's quality.so please keep these problems in your mind at the time of manufacturing by which the customer's believe can maintain.
so please take action against this complaint (i have not the bill)
e_mail----- [protected]@gmail.com
contact no. [protected] , [protected]

Hi..
I am H Kumar from Kochi. I had a selected a Titan frame from Kochi show room and ordered a lens for offical use for short sight. I had test etc. I paid complete amount Rs.3400 on first week of Dec 2010 and promised delivery after one week. I got the glass after 20 days with continus follow up. When I got the glass, I could not use in the office use, only longer sight, i.e. for driving etc. I was very upset and went to show room again, they said that the guy took the order from me is on leave, come after two days. I went after four days, the guy was still on leave. I went again after two days, unfortunetly the guy was on leave only.
I met the manager, requested him give me the frame without glass. Finaly after almost one month I GOT THE FRAME WITHOUT GLASS.

My request all of you, pls make it sure that you ordering the right glass before sign any papers..
Once you sign, no second chance...... because their service and behaviour is very BAD. Sorry to say..

Hi,
I bought a Titan Raga, which costs 6000 rupees in last August from Joy Alukkas wedding centre, Kollam. Since then the chain has been broken 4 or 5 times. It seems there is some problem with lock also. I have given it for repairing in Joy Alukkas once and second time in the Titan shop in Forum mall Bangalore. Both the times they assured me that the chain has been replaced. But again the chain has been broken.

Pallavi...

to whomsoever it may concern,

This is to inform you that 3yrs back I purchased a sports watch from ur titan showroom gorakhpur worth rupees 4500 for which i need to change the strip but it is not available with the store for the last one month. Secondly, when i showed this watch to other store in noida then they were saying the watch you are showing is worth Rs.1800. So, i just want to know that have i been cheated from gorakhpur...

Purchase of Gold: Tanishq showroom, Cathedral Road, Chennai

My Mother, Mrs. Sridevi Kumar was a regular Tanishq customer for the last 5 years. Last year in December, she took up the Golden Harvest scheme for Rs. 5000/- a month. On Nov 5th this year (2010), we made our payment for the 11th month of the scheme and called the Showroom/office in Cathedral road, Chennai to inquire when we could make our purchase.

They...

i have this watch 9142PP01..with me...and this watches belt is damage so.. i give this watch to your fastrack service centre in porbandar 4 months ago... and i am still waiting for my watch with new belt... service center guys are saying that... company no more make this product... and there is no way to get the original belt for that watch... i dont know why i file complain on fastracks official site...and surprisingly i didnt get any kind...

I had ordered a pair of 6 contact lenses. I was assured by the Titan Eye+ store in Mani Square that my lenses would be delivered to me in 10 days. 15 days passed and seeing no contact from their side, I called them up only to find that my lenses had still not come. Its been 20 days now, since I paid an advance of 1000/-. Is this the way a company is supposed to treat consumers. And going by the number of complaints there are against Titan Eye+. The store should actually be shut down. Aside from inflated prices, their service is entirely disgusting. Now they don't even talk properly with me. I just don't want my money back. I want them to be taught a proper lesson. It is just sickening how a company can work like this. If you can't keep promises, don't make them.

Avinandan Kundu.
Sales Order No.: TKMS005632

MY TITAN WATCH BOUGHT ON 25/07/2010(MODEL:NEBULA DESIGN 9210SL01) STOPPED WORKING IN OCTOBER 2010.IT HAS EXTENDED WARANTY PERIOD. TITAN WATCH CARE CENTRE PERSONS TOLD THAT MACHINE INSIDE THE WATCH NEEDS TO BE REPLACED ON 31/10/2010( COMPLAINT NO-1010AS1191B1510). BUT NO RESPONSE FROM THEM SINCE THEN AND THE WATCH IS LYNG IN THE SERVICE CENTER. WHENEVER I ENQUIRE ABOUT THE STATUS OF REPAIR, NO PROPER ANSWER(NO REPLACEMENT IS AVAILABLE). PLEASE DO NEEDFUL

FROM
JEYANTHI FIELTON
37,S.P.G KOVIL FIRST STREET
SHANMUGAPURAM
THOOTHUKUDI-628002
mobile: [protected] , [protected] ,[protected]
email id : [protected]@ymail.com
TO
THE CUSTOMER SERVICE MANAGER
THE WORLD OF TITAN
CHENNAI
RESPECTED SIR/MADAM,
On date 18.03.2008, I bought a TITAN RAGA LADIES WATCH ,MODEL NUMBER 9712YMO1 J675 whose INVOICE NUMBER is F[protected] at PREMIER APPLIANCES , 225,WEST GREAT COTTONROAD,THOOTHUKUDI -6280002 has not performed as it should be...
Because the 3 casestones has fallen down.this is my second complaint posted, as which my first complaint was that 1stone has fallen down ,during the gaurentee period,for which i was a solution after a long time.even now i stand with the same complaint...this is very much disappointing me... .
Therefore this product is not of satisfactory quality, as laid down by the law and a by a branded company .To resolve the problem I require you to refund , whilst reserving my right to claim against you.

I look forward to hearing from you and to a resolution of this problem. I will wait for 1 month before seeking help from consumer group. Please contact me at the above address or by phonenumbers.


Yours sincerely,
JEYANTHI FIELTON

Appalled with the extremely poor quality of product and customer service.Had placed an order for Rx lenses Ref TKCS5230 dated 2.10.10 with the Camac Street Show room in Kolkata.The spects were supposed to be delivered on 10.10.2010 but it never happened,excuse-Puja Holidays.After some follow -ups recd a call on 19.10.10 that the same was ready and the delivery was taken by my dad on 20.10.10 as I was not in town.But to my utter surprise I found out that the lenses were not properly fitted in the frame ,lense edges not polished properly and both lenses were full of scratches.The spects was retnd to the showroom on 22.10.10 by me in person and a replacement of the lenses was assured(replacement note issued) . I was supposed to receive a call for the same when ready.However when I did not receive a call frm the showroom I visited in person once again on 07.11.2010 and was stunned to receive the spects with the same old lenses which were supposed to be replaced.When pointed out the staff was apologetic and someone senior probably the manager assured me of delivery by 9.11.2010.However I received a call on 08.11.2010 wherein I was informed that it would take some more time.Just before writing this complaint I had called up the showroom only to learn that the spects are not yet ready!!!!!!One and a half months since placement of order.Pathetic is what I must say.Even small shops in the PARA would have done a better job and would have given a flawless delivery in much shorter time.My foolishness that I went by the brand name and decided to experiment outside GKB & Lawrence & Mayo.I would be obliged if Titan is kind enough to give me delivery of my spects with the lenses in appropriately good condition without further delay and save me the trouble of wasting precious time on enquiry over phone and personal visits.I promise that I will not trouble them further by placing new orders or referring their name for business to others.

Thanking you,
Partha Pratim Das

PS.If Titan is unable to do the needful kindly refund my hard earned money amounting to Rs.2100 which I had paid in full settlement of the bill at the time of booking on 02.10.2010

Dear Sir,
I purchased a Gents wrist watch (Fast Track - Variant No- 1172SL05) at a titan showroom (World of TITAN Thane) on 26th June 2010 with 5 years extended warranty. After 2 months my watch stop working, so i have visited the showroom's service desk, they inspected the watch and when asked about the same they said there is no issue with battery, problem with the machine and they kept the watch for 10 days for repair. On 11th Oct 2010,when I visited the service desk, i found my watch is working but observed a gap between inner dial and frame(They were arguing on that gap is not a big issue, so I asked them to show me another same watch and if both are identical then i will take my watch back. but they don’t have the same model available), Now a new call is logged(Details below) and now they said it will take another 1 month and given me receipt with approx Delivery Date - 11/11/2010.
Now as on 11/11/2010 when I visited the Titan showroom I found that my watch is still not repaired and is still with them. What to do now?
My Request:
I want the damaged watch to be repaired/replaced at the earliest & a proper training be given to the guys in the showroom(Service Desk) about the etiquette of handling a customer.
Name of the Shop: WORLD of TITAN (The only company showroom in Thane)
Address: Opp. Naupada(OLD) Telephone Exchange, Near Malhar Theater, Gokhle Road, Thane(W)
Showroom Ph No: 2540 1027
Watch Care Center: 2540 4670
Ref Id - 1010AW03517B1480
I am very much unsatisfied with the service. Please do the needful.

Regards,
Shashank Deshpande
[protected]

I placed two orders worth Rs 7000 with Titan eye+ , one for a frame with glasses and another for contact lenses

1. On the date of delivery of the first package AFTER calling them up , they tell me that the package was not delivered to the showroom yet and that they would call back, which they NEVER DID. Upon calling them again and venting my anger they stated that they made an error in billing and the glasses would cost much more ( Rs 3000 ) . This same powered glasses ( CRISAL lenses) would cost HALF as much in a local opticians store and no ! there is no difference in quality as they are provided by the Lens manufacturer as per the prescription. Add to that it takes them forever to process any request. It took me a good 40 minutes to have my order processed and another 40 minutes to have my refund processed

2. Called up the centre for the delivery of the second package and they NEVER PICKED UP on multiple attempts !! And no the phone was not busy just not answered. Aren't they supposed to call us and inform us of the delivery. Heck ! event the lowly local optician ensures you are called when the package is ready


CALLOUS and PATHETIC customer service . They just DONT CARE about you! Most of their offerings are grossly OVERPRICED. ZERO VALUE for MONEY