Titan Company Complaints & Reviews

I bought spectacle at Rs. 6327/- on 14/11/2009 (6 months back) with invoice no BAP0000141.

After a couple of months of buying this I noticed some cracks getting developed on the glasses (Scratch-resistant / hard coating glasses of Crizal) of this spectacle. After 3-4 months some 3 cracks were clearly visible from one end.

As a user of spectacles from my school days, I always have too delicately taken care of any of my glasses. So there were not any chances of negligence from my side for which this could have happened but a defect in the product. So I stopped wearing this spectacle as it was dangerous for my eyes to wear a defective one. Due to high engagement at my work place, I could Titan Eye Plus exclusive showroom at Dhanbad only after 4 months later I bought this spectacle although I wanted an immediate solution to it. At the time of showing it to authorize people at the showroom there were 7-8 cracks on it.

There in the showroom it was explained to me that the spectacle has power glasses of higher thickness and because of the pressure from the frame on the glasses, the cracks were developed. When I requested for replacement of this glass, they advised me to mail. I have always been wearing thick glasses but never experience such problems.

In view of above justifications from my side I had requested for the replacement of these glasses as it happened because of product defect which I don’t have any control in the given mail ID. Titan Eye Plus showroom personnel can do anything only if a directive central office is issued BUT people at central office are more dumb, they didnt feel any necessity to repond.

Hello Sir,

This is with respect to the purchase of new glasses with progressive lens.

The purchase was done on 31st March 2010 and till date i have not been able to get adjusted to the new lens type.

I have already paid a Huge amount of Rs 8000 to TITAN Eye and the least i expect is
a prompt Customer Service - Alas! this has not been experienced and is conveniently missed !

I was told by the shop owner that If i face problems in adjusted they would definitely change the lens back to a bi-focal.
I trusted the TITAN company and believed that they would take the customer grievance seriously - However this is not True !
In-spite of repeatedly explaining the problem they have not taken any action .

They have mislead me and I feel cheated because - with my recent visit to the shop yesterday, They gave lame excuses !!
1. Initially they said that they could change the lens back to bi-focal - However
since the frame does not suit for such a change - we would need a new set
of glasses !
2. Then they said that the bi-focal will cost be a 2000 Rs more !

These "quick solutions" should have been told to me as a Customer - much before i finalized on the order ! Why should the customer be kept in dark ???

I feel cheated and I demand the esteemed company - TITAN Eye+ to provide me a Bi-focal.

Below are the details of the order :
[protected][protected][protected]

INVOICE NUMBER : BGF0001596 DATED[protected]

Lens details : ip WIDE PROGRESSIVE - ZT149HW

Shop address in Gujarat.
[protected][protected]
TRISTAR RETAIL PVT LTD.
NO 12 & 13 , MARUTI SHARANAM COMPLEX
ANAND

Awaiting a speedy resolution to the problem !

- Dr S Mohana
Senior Scientist
Sardar Patel Renewable Energy Research Institute (SPRERI)
Vallabh Vidyanagar
Anand - 388001,
Gujarat.
email : [protected]@yahoo.co.in

MY NAME IS DINKAR,I PURCHASED A WATCH REGALIA MODEL NO .1926 YEA,I HAVE A PROBLEM OF CORRUGATED PROBLEM

I have been using Titan watches from 10-15 yrs but I have never faced such a problem....
2 months back I got my Glass changed from a Titan Shop at Howrah and it broke within 2 days...I went to get it replaced...they are neither replacing it even when I am ready to pay the charges again.....Its been more than 2 months and they still say that they dont have a glass....

Chetan Agarwal
[protected]

Dear sir
I had purchased EDGE Model-679SL(BD)-R812 from World of Titan at Nashik in 2007. I have given my watch to your authorized dealer M/S Anupam Watches and Care Center, Nashik for replacement of Battery. Somehow the watch could not started even after change the battery so I have requested him to check the watch.

After 10-12 days after my enquiry , dealer informed us that there is a "manufacturing & quality problem with this model" need to send to Company for the replacement of the part, & you need not to pay any single money. This will be back to us within 8-10 days, we will inform you after receipt. But we have never received any calls from the dealer nor any information.

My colleague visited to the dealer for the same and now dealer is asking us Rs 1400/- as a repair charges.

My first question is - Why dealer has given us the wrong information about "manufacturing & quality problem with this model"
Second question about " you need not to pay any amount for the changes of the part"
Third question is Why dealer has not asked us about the charges before repairing
.
I have not collected my watch from the dealer and there was a big argument on the subject matter.

I have a faith on the TATA products since we are always using their products. These type of dealers are making bad impression of the esteemed company like TATA.. I/We personally request you to take necessary action and find out the facts whether this model has a quality problem . Is company going to replace the parts OR I have to pay the replacement charges.( IF yes then why this has not informed to us in advance for the charges.)

For your reference I am attaching the receipt- Awaiting for your confirmation and favorable response.

Thanks & Best Regards

________________________________________________________________________________...⇄

i had purchased a poly carbonated lens from titan eye+ on new bel road with a reassurance that the lens is an essilor original lens so is scracth resistant. in spite o[censored]tmost care taken by me the lens has developed scratches in one month . when i complained at the centre they said that essilor labs has quoted that they can do nothing about it as no lens can be completly scratch resistant. i hope this complaint can help me get a solution for the issue.the product no of my lens is TBEL003063 DATED 05/04/10. THANK YOU

I had ordered two pairs of lens on 02.05.2010. The receptionist had called on 04.05.2010 to inform that lens (Johnson &Johnson ) were ready and I should come down to collect them. However, when I reached only one was delivered while the other has not yet been delivered in spite of following up with them repeatedly. I repent on dealing with the outlet when I could have purchased the lenses elsewhere and have started using them by now.

I had purchased a Diamond Necklace for Rs.1.24 lacs approx. from your authorised showroom M/s Indera Jewels Pvt.Ltd., Rourkela 769001 (Phone[protected]. However, as matching earings were not available, I placed an order for the same with M/s Indera Jewels Pvt.Ltd against an advance payment of Rs.10,000.
M/s Indera Jewels Pvt.Ltd, made available to me the ordered earings on 01.04.2010 against a total price of Rs.42,856/- (Invoice number RKL/CM/4 dated 01.04.2010.)
I tendered both payments (Rs.10,000/- as advance and balance Rs.32,856/- on delivery) through my VISA Gold / Platinum cards and in line with Tanishq's scheme detailed below, requested for 6% discount on purchase of Tanishq diamond jewellery above Rs. 25000/-. However, the same was not extended to me citing that the scheme is not applicable to items purchased against customer’s order.
I do not find any such restriction in the published scheme and consider myself entitled for the discount.
Issue was immediately referred to Tanishq. No response. My Customer Loyalty number is [protected].
Thanking you in anticipation,
Jayshree Singhal
C-48, Sector 19
Rourkela – 769005
Mobile : [protected], [protected]
Summary of Discount scheme,
1. The discount offer by Tanishq, a jewellery division of m/s Titan Industries Limited (TIL), is valid till 31st May 2010 unless otherwise specified.
2. The visa card holders consisting of visa gold, platinum, signature and infinite cards (credit and debit cards) should produce their visa card at any of the Tanishq boutiques across India to avail of the discount.
3. This discount offer is valid only at Tanishq boutiques within India.
4. Under this offer the visa card holders can avail a 6% discount on purchase of Tanishq diamond jewellery above Rs. 25000/- or a 15% off on making charges on purchase of Tanishq plain gold, jewellery above Rs.25000/- during the offer term offered by Tanishq. decision of eligible visa card holders is final and binding.
5. This discount does not apply for purchase of silver coins & items, solitaires, studded solitaires, coloured stone products, gold coins and platinum products.
6. This offer is a stand alone offer and the benefits offered under this offer cannot be clubbed together and/or in any way be cumulated with any other offer of TIL in any manner, or form.

Sir,
I had bought a Titan Watch worth Rs.2, 300/-
from BHARATH TIMES STYLE, MAIN ENTRANCE GCDA COMPLEX, MARINE DRIVE ERNAKULAM,KOCHI 682031,KERALA,INDIA on 6/06/2008.
But after working for 2 months it stopped working, i contacted the office they repaired it by changing battery.and after 1 week it again started showing problm.
and then also they repaired from their shop.after 4 months same problm happende again. then the shop manager promised me to change the case and they have repired it.
after that watch was working well for 4,5 months.then same problm happened again.At that time i contacted the shop in kottayam(TITAN WORLD in baker junction) from
there they repired my watch changing my battery. the watch worked for for 1 month then now the problm happend again. i am really lost. i dont know what to do.pls
help , its warranty period is not expired.but it will be expiring soon.please help me.i dont know what to do.But this time I am very dissapointed with the product and service.
Sir, Kindly arrange to replace the watch or refund me the amount as soon as possible.
shogun james
Edakkara(h)
Cherpunkal P.O
Kottayam (Dist.)
Pin;686584

The exchange of new watch purchased worth of Rs4200/- is not supported.I had gone to exchange just for the sake that design was not liked by my cousin for whom i purchased. The showroom guys asked me to purchase another watch and he'll provide a 20% discount on it by taking a new watch worth 4200. It is a very poor service and no customer satisfaction .Please others be carefull before buying such costly watches where service provided by the showroom is very poor.

Hello Sir,

I have faced very big problem few days back. Actually i need some amount very urgently and i went to Tanishq shop in Raipur to sell out goid coins that i have purchased from Noida in December 2009.

I have purchased 3 goid coins (1.5 grams each).

But when i went to Raipur Tanishq shop to sold all of them then they measure the weight of the coins and 1 coin among them shows 1 grams only but printed 1.5 grams in the face of the coin.

I purchased that coin by the payment of 1.5 grams each.

Because of this issue i face very bad period in that day as i need some amount on that day very urgently. Tanishq representative in Raipur suggest me not to sold any items as it may be required in future verifications.

Please provide me justice for one of the worse day in my life.

I puchased TITAN wrist watch 9214SM03 model on 27/07/08 from "World of TITAN" , Methiodist Complex, Abids, Hyderabad. The MRP of the watch is Rs5500 and with discount I got it for Rs.4125. In Feb.2010 the rubber pads started coming off from the strap but since I was busy I could go to "World of TITAN" only today on 14/04/10. I was directed to "TITAN WATCH CARE CENTRE" located in the same complex. The person there told me that it is usual with this design and rubber pads will last only 1 to 2 years depending on usage which was shocking to me. It was told that I need to replace the strap which may cost some where between Rs.1200 to Rs. 2000. I requested "TITAN WATCH CARE CENTRE" to return the watch to company as this is a design flaw so that a metallic strap (that too so costly) goes bad in such short span of time. Even if I replace it now, again it will go bad in same time and require more money. This affair looks very costly and I can't afford to use such wrist watch. I wanted to buy a full metallic chain to avoid recurring expense but they told me that all metallic chain does not exist for this model. Hence I have returned the watch to "TITAN WATCH CARE CENTRE" (with a written application and warranty card) for sending it back to you for necessary action.

I requested ITAN to give me some all metallic strap wrist watch of similar type or provide metallic strap in the exisiting wrist watch. If one of this could not be done then I do not want the watch back as it will not be worth retaining it for me.

I also requested TITAN to discontinue such design as it will bring disrepute to a brand like TITAN (& TATA group as a whole). Today also I could see one model having metal+rubber strap in world of TITAN showroom.

DETAILS OF PURCHASE.

DEALER NAME : WORLD OF TITAN.
DEALER ADDRESS : ARIHANT UDYOG, D-III/5, MUMBAI-PUNE ROAD, CHINCHWAD, PUNE.
BILL NO. : G00007801.
BILL DATE : 11/08/08.
MODEL NO. : 1193SP02.
EDGE COLLECTION.
EMG NO. G00001452
PERIOD OF VALIDITY : 10/08/2013.
COMPLAINT DETAILS :
THE BELT LOCK FOR THIS WATCH IS LOOSE AFTER 8 MONTHS FROM THE DATA OF PURCHASE. AFTER REPAIRING IT SEVERAL TIME WITH YOUR DEALER, AFTER USING FOR A MONTH PERIOD IT AGAIN GET LOOSEN. THE DEALER TOLD THAT THIS MODEL IS CLOSED IN THE MARKET DUE TO THIS BELT LOCKING ISSUE. PLEASE REVERT BACK ON THE SAME WITH THE SOLUTION.

There is some platting issue regarding my watch chain, Now this watch is under warranty & when we procceded to your titan showroom from where we brought the same watch then he was telling now this is closing time & we can't perform repairs.
Sir, I just want to know is it true that this is closing time of titan company. Kindly suggest what should i do if he refuses to do the same.

Hi Sir,

I had bought a watch from TITAN SHOWROOM AT COMMERCIAL STREET BANGALORE..
I checked the same watch at other Titan showrooom.. Rs.4000 more was charged from me.. I have the bill also.. How can they have different pricing in different showrooms?

My email id is anjum.[protected]@gmail.com..
PLs reply immediately.. How can i get justice?

Thanking you..
Anjum

hello,
i am mr. ravi ramachandran,staying in chembur.i wanted to buy spectacles for myself for the first time,as TATA is a "reputed" company[my thinking till today] we decided to go to titan eye for buying my glasses.
one of the attendant to whom i gave the information that it was my first time to wear glasses and i had no idea of the frame or the glass.i asked him to guide me for the same.i made it very clear that i was interested only in glass lens and not plastic.
after purchasing a frame from them we sat to discuss about the glass.the sales boy showed me all the variety of glasses that were available.as it was quite expensive i decided to inquire about the price of the glass lens somewhere else.when i gave the newly purchased frame to another shopkeeper to fix the glass lens he explained to me that we can fit only plastic lens and not glass lens.
as i had already ordered for the glass lens i went TITAN EYE showroom again and asked them to exchange my frame as i was very clear in my first visit to them that i was interested only in glass lens.
I was shocked with their attitude of customer care and service as they were not bothered to help me.
this is to all the people who are reading this "PLEASE DO NOT BUY TITAN EYE PRODUCTS!! YOU'LL MAKE A FOOL OF YOURSEL[censored]

Sir,
I had bought a Titan Fastrack Watch Product code: 1145SFA on may 2008 from P K WATCH CO. Ghumarmandi, ludhiana 140001.

WITH 2 YEARS GUARANTEE. AND ABOUT LESS THAN 01 AND HALF YEAR BLACK SPOTS APPEARS ON THE BOTH OF THE NIDDLES .DUE TO DEFECTIVE PCs. AND THE GUARANTEE IS NOT BEING HONORED,

SINCE 10 JAN10. I HAVE GIVEN MY WATCH TO P K WATCH CO FROM WHERE I HAVE PURCHASED FOR REPAIR IN A GUARNTEE PERIOD. BUT BY THE SERIVE CENTER SERVISING HAS NOT BEING INTERTAINED PROPERLY, AND P K WATCH CO REPLYED THAT SPARE PARTS ARE NOT AVAILABLE IN COMPANY AND SAME PRODUCT HAS BEEN ABSLOUTE .

SO, I REQUEST U PLEASE FIND AND DO THE NECESSARY ACTION AGINST MY PROBLEM, AND I HAVE ALSO DOUBT ABOUT THE P K WATCH CO FUNCTIONING.


THANKING YOU



Amit kumar dwivedi
[protected]
[protected]@gmail.com

I have purchased a fast track watch 2 yrs back. Ever since i bought the watch was not running properly. I had taken my watch 4 - 5 times to the dealer with the same complaint. And now I have given it to the dealer NAZZAR TIMES, Oppo. Shenoy theatre, M.G Road, Ernakulam,Kerala the sixth time. And now that the warranty is getting over, they are saying that there is machine complaint. as a customer, I am not at all satisfied with the service .This is a serious default from the dealer and now I need a replacement.

Hope this complaint would be taken care and redressed at the earliest.
DESIGN NO: 2394SL02
DESCRIPTION: K307
PRISE: 1195
PURCHASE DATE 07/06/2008
TIN :[protected]

I visited Titan Eye, Vashi, Navi Mumbai last week. I bought a pair of spectacles and for the lenses, i asked them to measure the power from my old pair of specs which I was already using and was comfortable with. They told me that their machine was not working so that cant check the power of my old lenses and asked me to get my eyes tested again at their centre. I followed that and asked them to mention the tested power on my bill, which they told can not be done and so agreed. I got my specs after a week and upon using those, I noticed lot of headache and pain in my eyes. I visited their store agin and asked them to check my old pair again and match with the new one. I was shocked when I was told that the power of my old specs was quite different from the new one. And it was mistake on their part but instead of feeling sorry for same, they kind of blasted back on me and told that It was my mistake as i might not have told them properly while my eyes were getting tested. Right now, after paying them the full amount in advance, I am struggling hard to get the real power lenses done. Their service is very poor and I would never like to visit their store again in future.

Sir,
I had bought two Titan Watch worth Rs.2,000/- each (two Thousand only).

But after working for 3 months both watches started becoming slow and now the time shown is always wrong. I have given for service 3 times to Titan Showroom where i bought the same. After service I am facing same problem.

I am a regular Titan Watch Customer from past 10 yrs. But this time I am very dissapointed with the product...