Titan Company Complaints & Reviews

sir,
i had bought a TITAN watch worth Rs.3500 from the world of titan store at camac street kolkata.There were multiple complaints for which the watch was submitted at the customer care a couple of times. the watch stopped midway of an exam and on further complaints TITAN replaced my watch giving me an option of choosing a watch of Rs.3500(original value) or more.The extra amount was to be borne by ME .After going through the trouble of looking at various stores and product lines i finally zeroed down on another watch from the TITAN BLACK series.This time the watch cost was Rs. 4750.An additional cost had to be paid but i still had no complaints. the watch bought was found defective again and was replaced again after servicing it in customer care for 2-3 times. Agin i had to go through all the trouble of visting customer care centres and other outlets to find an appropriate watch and again i enede up buying Rs.5500 watch from TITAN steel series.now this too has been posing problems on and off and had been serviced by by the customer care for over 3-4 times. but every ohter day some or the other problem pops up.I therefore kindly request you to take appropriate action and also forward them the complaint so that appropriate authority can take appropriate action.
regards
sourabh agarwal

R/Sir

I had bought one Tommy Hilfiger Watch Model no. TH1710206 From Time Point (East) 9 JD Market, Pitampura Delhi-110088 Tel No. 27317501,42455188 on Dated[protected].From the day one my watch is not working properly it goes two minute faster in every 24 hour. I approached to Time Point and explained my watch trouble to the shopkeeper & I requested him to change the Watch But he refuses and asked me to Handover the watch to him for repairing. On[protected] I handover the watch to the Time Point (East) for repairing, Time Point Issue me a customer complaint acknowledgement form vide SRF No. 6071. After 10 days I got call from Time Point, Spares of Watch are not available in the Titan Co. & Titan Co. will take another one month for repairing. On[protected] Time Point returned my watch with assurance that it will be repaired by Titan Industries Limited & not to give any problem in future. But my watch is not repaired either by Titan or anyone. I found same problem in watch as earlier. Now I again approached to Time point and explained my problem, he gives me a suggestion automatic watch are come with this kind of problem. After argument he again keep my watch with him & issue a Customer complaint acknowledgement No 6149, dated[protected]. After 10 day,s Time Point return my watch. But still now I am facing same problem as earlier.

Now you suggest me what can I do. Is this a Titan reputation? Whets the use of buying so expensive watch from Titan.

Manish Jain

I gave back my sonata watch purchased on 19/08/09 becaue of case errotion on last Jan 14th 2010 at calicut watch care centre.At that time they said ,it will get back within 2 weeks,But i didn't get it yet.please take further actions to get my watch as soon as possible.
Design no: of my watch:7929pp04
SI no: of complaint:5124

Hi,
I am a customer of your Titan watches for the past many years. I and my father are having Titan (Edge model) watch which was bought from overseas. Recently I went to a showroom to change the batteries of both the watches. Unfortunately they didnt neither give me the bill nor take back the batteries. They charged me Rs 560/=. The above showroom looks like Titan showroom. Later I came to know that many of this town customers had bad experience from this dealer. Please find solutions for the above and mine so that others also should not get exploit again. Please send me a reply rather disappointing me. Also I am giving you the address of the showroom.

Note : They fixed a big Titan board at the front of the shop and the name of the shop had written very small at the corner so that will not be easily noticeable. I am attaching their shop photo. Also the above merchant was punished by the collector for cheating a customer.

Time Land,
Poyannil Plaza,
Kozhenchery,
Pathanamthitta District.


Thanks & regards,

Jacob Koshy,
Phone: [protected]

Dear Sir/Madem ,

I purchased a Titan Fastrack Watch Model no 1451sm02 from The WORLD OF TITAN East Gandhi maidan Patna-800004 Bihar Ph[protected] on 20/08/08.
I would like to bring to your notice that there is some sort of manufacturing defect with the watch because of which the strap gets separated from the dial on the slightest of jerks .I have got the spring joining the dial to the strap not less than 10 times at WORLD OF TITAN showrooms and TITAN AUTHORIZED SERVICE CENTRES in Patna and Vellore Tamil Nadu but to no effect .I have till now not been able to wear the watch continuously for more than 15 days every time I go to your service centers they change the spring and return the watch assuring me that no such problems will reoccur in the future. But till date no one has given me a permanent solution to this problem . I would like to seek a replacement for the watch or a permanent rectification of the problem. Please get back to me on this as soon as you can.

Thanking You
Kumar Abhishek
Mob:[protected]/[protected]

sir i bought a fast track watch on discount sell of 30% from showroom at mp nagar jyote takise mp nagar Bhopal they wrote the false prize on the watch on the behind of the watch and then discounting to make profit the original prize by company is written on the box when i am cheking the box please help me to find the benefit of the sell of 30%on that watch

Hi There,


This is with reference to my earlier complaint regarding the Quality of Titan Watches and its Service centre.


After several discussion with the Service department of Titan Watches threw mail, regional manager giving me threat in given manner;

(((I shall give you response in black and white, for that please let me have your “complete residential address”.)))


Complete mail correspondence is given below for your ready reference.


***(((Dear Mr. Firoz Kazi,







This mail is quite sufficient as your response. THANKS A-LOT...........!



Further, I am leaving this watch forever with your service center after getting unsatisfied with the Services of Titan Watches.



(I shall give you response in black and white , for that please let me have your “complete residential address”.)



You are tiring to threat me in your mail; this is the higher level of satisfaction of any costumer.





Thanks

Kumud





----- Original Message -----
From: Feroze Kazi (RO-North )
To: kumud
Cc: Malini HG ( CSF ) ; Subhra Mukherjee
Sent: Monday, January 25, 2010 5:31 PM
Subject: RE: Reminder: Require your prompt response


Dear Mr. Kumud,



Good evening !



I shall give you response in black and white , for that please let me have your “complete residential address”.



Kind regards.



Feroze Kazi

Regional Service Manager

Titan Industries Limited,

Ground Floor, Tata Indicom Building, 2A, Old Ishwar Nagar, Main Mathura Road

New Delhi - 110065 , Tring Tring - [protected] , [protected]

P Please do not print this email unless it is absolutely necessary. Reduce. Reuse. Recycle. Save our planet.



From: kumud [mailto:[protected]@gatewayrail.co.in]
Sent: Monday, January 25, 2010 5:03 PM
To: Feroze Kazi (RO-North )
Cc: Malini HG ( CSF ); Corporate Communications; WEB MASTER; Subhra Mukherjee
Subject: Reminder: Require your prompt response



Reminder



responce





Dear Mr. Firoz Kazi,







We hope expect very quick responce at least from your side (Regional Service Manager). and being a Regional Service Manager, this your responsibility also.



Otherwise this will be a big question mark on the ISO certification of Titan Watches.



Answer me in Black & White, either you any soluation other then below said or not??????





Thanks

Kumud

----- Original Message -----

From: kumud

To: kumud ; Feroze Kazi (RO-North )

Cc: Malini HG ( CSF ) ; [protected]@titan.co.in ; [protected]@titan.co.in ; Subhra Mukherjee

Sent: Monday, January 25, 2010 12:54 PM

Subject: Re: Quality of Titan Watches and your Service Centres



Dear Mr. Firoz Kazi,







This is with reference to our telecon just before regarding your final solution on below said matter.





Kindly confirm me in black and white, either You have any solution in regard to below said matter or don't as confirmed during our telecon, because I will not accept said DEFECTED WATCH AGAIN.





Hope for your prompt response on the same.





Kumud K Gupta



----- Original Message -----

From: kumud

To: Feroze Kazi (RO-North )

Cc: Malini HG ( CSF ) ; [protected]@titan.co.in ; [protected]@titan.co.in ; Subhra Mukherjee

Sent: Monday, January 25, 2010 12:21 PM

Subject: Re: Quality of Titan Watches and your Service Centres



Dear Mr. Firoz Kazi





Have the same for your prompt response.





First of all I would like to confirm that when the first time watch was deposited at your service centre it has not completed its 1 Year period. If you follow the same practice as in this particular watch, it can cross so many days and years as you want.



What ever it is, I DON'T WANT THIS WATCH AT ANY HOW AS I DON'T HAVE FAITH ON THE SAME. DON’T KNOW WHEN I HAVE TO COME AGAIN TO YOUR SERVICE CENTER FOR ITS SERVICE.



If you don't have any solution of my problem, you keep this watch with you and post it to your company with my feedback.





Again I don't want this watch back, WANTS MONY BACK.





Thanks

Kumud K Gupta









----- Original Message ----- ,

From: Feroze Kazi (RO-North )

To: kumud

Cc: Malini HG ( CSF )

Sent: Monday, January 25, 2010 11:57 AM

Subject: RE: Quality of Titan Watches and your Service Centres



Dear Mr. Kumud,



Thank you for your prompt response.



I suppose we need to clarify some of your doubts about replacement of battery or servicing done in a watch even in guarantee period and the terms of guarantee.

Replacement of battery in a watch is a common issue as battery being the source of power may run down for various reasons even within the guarantee period(of one year). The watch even may require some servicing in case the oil inside the movement gets dried up in course of time (your watch is already more than one year old) which rises the current consumption of the watch. This results in battery run down. The watch is made of a number of mechanical and electronic parts and Mr. Kumud there is no instrument there to check the watch and tell in advance for how many days the watch will run perfectly.

Hence , we provide guarantee to ensure that we shall take care of correct-ticking of the watch within the guarantee period (free of cost) and beyond the guarantee period too (on chargeable basis) and we provide a post-repair guarantee of 6 months on the parts replaced and the servicing done from the date of delivery.

Regarding the terms and guarantee norms I humbly request you please go thru’ the guarantee card given with the watch once.



So far, we have replaced the battery once in your watch and second time replaced the inside movement with a new one to ensure that your watch will give you correct timing. At present your watch is giving correct time since the day you have deposited the same with Gurgaon WCC.



Hence, we can deliver the watch to your home. This is the best resolution we can offer. There is absolutely no scope of giving any other solution what you have mentioned in your mail.

Please let us have your home address for delivery of the same.

Kind regards.





Feroze Kazi

Regional Service Manager

Titan Industries Limited,

Ground Floor, Tata Indicom Building, 2A, Old Ishwar Nagar, Main Mathura Road

New Delhi - 110065 , Tring Tring - [protected] , [protected]

P Please do not print this email unless it is absolutely necessary. Reduce. Reuse. Recycle. Save our planet.



From: Malini HG ( CSF )
Sent: Monday, January 25, 2010 11:29 AM
To: Feroze Kazi (RO-North )
Subject: FW: Quality of Titan Watches and your Service Centres



Regards,

Malini








[protected][protected][protected][protected]

From: kumud [mailto:[protected]@gatewayrail.co.in]
Sent: Monday, January 25, 2010 11:02 AM
To: Feroze Kazi (RO-North )
Cc: Corporate Communications; WEB MASTER; Subhra Mukherjee; Malini HG ( CSF )
Subject: Re: Quality of Titan Watches and your Service Centres



Dear Mr. Firoz,





Have a Nice Day...............!





As requesting, since my first mail that I don't have further believe on this particular watch and can't run out / follow to your service centre for its repairing every time. What is the guarantee of Titan Watches, it will work properly in future as it can not repaired properly in the three visits of your service centre.



This particular case, Titan watches washed away their brand image from my mind. Earlier I was the big fan of Titan watches and suggested to collogues and relatives to buy Titan Watches only. But now, I will not suggest to anyone to purchase Titan watches after this bitter experience.



However, I will not accept this watch at any how and wants my money back at earliest.





Thanks & Regards

Kumud K Gupta



----- Original Message -----

From: Feroze Kazi (RO-North )

To: kumud

Cc: Malini HG ( CSF ) ; Subhra Mukherjee

Sent: Monday, January 25, 2010 10:33 AM

Subject: RE: Quality of Titan Watches and your Service Centres



Dear Mr. Kumud,



Good morning !



(I just tried your number i.e. [protected], but your phone is out of reach.)



I have checked your watch in Gurgaon WCC at MGF Mall on Saturday , 22nd.

I have also taken the complete details of repair it has undergone so far – first the battery was replaced and the movement f the watch was replaced later.

For last one week or so since you have deposited the watch in WCC for time variation problem the watch is thoroughly checked and kept under “running test”, so far it is ticking perfectly well.



Hence, please collect your watch from the WCC, Gurgaon or in case you you need this to be delivered in your home we shall do that as a special case.

God day !



Kind regards,



Feroze Kazi

Regional Service Manager

Titan Industries Limited,

Ground Floor, Tata Indicom Building, 2A, Old Ishwar Nagar, Main Mathura Road

New Delhi - 110065 , Tring Tring - [protected] , [protected]

P Please do not print this email unless it is absolutely necessary. Reduce. Reuse. Recycle. Save our planet.



From: kumud [mailto:[protected]@gatewayrail.co.in]
Sent: Friday, January 22, 2010 4:01 PM
To: Malini HG ( CSF )
Cc: Feroze Kazi (RO-North ); WEB MASTER; Corporate Communications
Subject: Re: Quality of Titan Watches and your Service Centres



Dear Malini,





Really very thankful for your prompt response.





It means you did not go threw to my mail. it has already deposited at your (WCC-MGF MALL, Gurgaon) service centre.



How many times Titan wants opportunity to serve their costumer.Already it has given three times at your service centre, yet defect has not traced.



However, I don't want to get repair this watch again as the same procedure has been done three times and the condition is as earlier.



NOW THIS IS MY GENTLE REQUEST AGAIN TO REFUND MY MONEY AT EARLIEST AS I DON'T WANT TO BEAR ANYTHING ANY MORE WITH Titan watches.



And want to suggest to improve the quality of your Service centre.





Thanks

Kumud K Gupta







----- Original Message -----

From: Malini HG ( CSF )

To: kumud

Cc: Feroze Kazi (RO-North )

Sent: Friday, January 22, 2010 3:41 PM

Subject: RE: Quality of Titan Watches and your Service Centres



Dear Mr Kumud Gupta,



Thank you for your feedback.



It may be noted that without giving an opportunity to the company to examine the watch and also to find out as to how the defect has arisen, it will be very difficult to take a decision.



Hence, please deposit the watch at our Watch Care Center for further action.



Regards,

Malini


[protected][protected][protected][protected]

From: kumud [mailto:[protected]@gatewayrail.co.in]
Sent: Friday, January 22, 2010 3:35 PM
To: Malini HG ( CSF )
Cc: [protected]@yahoo.com; Corporate Communications; WEB MASTER
Subject: Re: Quality of Titan Watches and your Service Centres



Dear Malini,





Thanks for your response in regard to my concern.



But, now I don't have any more faith on the name of Titan watches. because I can not rash out every time for the service of said watch. Suppose, If I accept this watch, what is the guarantee of Titan that it will work properly in future??



This is a gentle request to refund my money at earliest. as I don't want to bear any more with this watch.



Thanks & Regards
Kumud K Gupta





----- Original Message -----

From: Malini HG ( CSF )

To: [protected]@gatewayrail.co.in

Cc: [protected]@yahoo.com

Sent: Friday, January 22, 2010 3:02 PM

Subject: FW: Quality of Titan Watches and your Service Centres



Dear Mr Kumud Gupta,



We thankfully acknowledge your mail dated 21st Jan’10 regarding your experience with our product and service.



Thank you for writing to us and explaining your predicament. It is only possible for us to respond to customers like you, who take the trouble of bringing to our notice issues that would help us to enhance our service offering.



You will appreciate that our company follows a very high tradition and a very fair marketing policy. You will also appreciate that the guarantee certificate issued along with the Titan watch guarantees against any manufacturing defect within 2 years from the date of purchase of the watch for the rectification of the defect in the watch if any and refund or replacement of the watch is not envisaged.



However, we are concerned of your apprehension and hence, anxious to examine your watch to analyse the cause of the defect. By a copy of this mail, we are advising Mr Raj Singh, our Territory Service Officer at our Regional office at the following address to contact you to you to collect complete information with regard to the inconvenience caused to you and to initiate appropriate action to sort out the concern to your satisfaction.



Titan Industries Ltd

A-2, Old Ishwar Nagar

Main Mathura Road

New Delhi - 110 049. Phone : 66136000



Thanking you and assuring you of our best services at all times,



Yours sincerely,







MALINI

Asst.Manager-Customer Care





cc: Mr Raj Singh – for your immediate and needful action.

Territory Service Officer-New Delhi


[protected][protected][protected][protected]

From: WEB MASTER
Sent: Friday, January 22, 2010 10:03 AM
To: Malini HG ( CSF )
Subject: FW: Quality of Titan Watches and your Service Centres




[protected][protected][protected][protected]

From: kumud [mailto:]
Sent: Thursday, January 21, 2010 3:13 PM
To: WEB MASTER
Cc: WEB MASTER; Corporate Communications
Subject: Re: Quality of Titan Watches and your Service Centres

With attachment

----- Original Message -----

From: kumud

To: [protected]@titan.co.in

Cc: [protected]@titan.co.in ; [protected]@titan.co.in

Sent: Thursday, January 21, 2010 1:55 PM

Subject: Quality of Titan Watches and your Service Centres



Hi There,

This is regarding my watch (Model No. 9174SM01) which was purchased on dt. 09/12/2008 with the warrantee of 2 YEARS, which is not working properly since purchased. It has been given for service in your service centre (WCC-MGF MALL, Gurgaon) three times.

1st time, It was given in Nov 09 for service and battery was replaced at the movement but not worked then it was kept by the executive for necessary action and was returned after more then 20 days.

2nd time, after getting the watch I started to use the same but unfortunately, again stopped. Then it was again given for service. After 25 days, it was received after its mechanism change.

3rd time, after receiving the watch I again started to use but my hard luck, again stopped and given to your service centre (WCC-MGF MALL, Gurgaon).

When this watch was given at your (WCC-MGF MALL, Gurgaon) service centre, was stretch less. But after two services it seems like antique peace.





I want to know a simple question , is this your the costumer satisfaction label and the quality of your services. Every time, no one can rash out to service centre for the service of watch. Titan watches have washed away his faith of quality and satisfaction of service from my mind.



Now I don’t want this watch at any how and want my money back at earliest.



Find herein attached scan documents of services for your ready reference. Waiting for your prompt and needful action immediately.

Thanks & Regards
Kumud K Gupta ***)))




This is for your kind information and needful action.



Best Regards
Kumud K Gupta

Hi There,

This is regarding my watch (Model No. 9174SM01) which was purchased on dt. 09/12/2008 with the warrantee of 2 YEARS, which is not working properly since purchased. It has been given for service in your service centre (WCC-MGF MALL, Gurgaon) three times.

1st time, It was given in Nov 09 for service and battery was replaced at the movement but not worked then it was kept by the executive for necessary action and was returned after more then 20 days.

2nd time, after getting the watch I started to use the same but unfortunately, again stopped. Then it was again given for service. After 25 days, it was received after its mechanism change.

3rd time, after receiving the watch I again started to use but my hard luck, again stopped and given to your service centre (WCC-MGF MALL, Gurgaon).

When this watch was given at your (WCC-MGF MALL, Gurgaon) service centre, was stretch less. But after two services it seems like antique peace.





I want to know a simple question , is this your the costumer satisfaction label and the quality of your services. Every time, no one can rash out to service centre for the service of watch. Titan watches have washed away his faith of quality and satisfaction of service from my mind.



Now I don’t want this watch at any how and want my money back at earliest.



Find herein attached scan documents of services for your ready reference.



Waiting for your prompt and needful action.



Thanks & Regards
Kumud K Gupta

Hi,

I am Aravind Kumar from Chennai.

I had purchased a Titan watch on Wednesday, 6th January 2010, from one of the Retailer Shop M/s. V. Munuswamy Chetty & Co., Devaraja Mudalai Street, Parrys, Chennai.

My Friend told thats the watch seem to be duplicate. Then I have checked that in another shop they open the back cover and told it was duplicate watch. Then I rushed to that retailer to fight then they Blaming me that I have changed the machine and coming and fighting to them.

You Titan People go and check that Shop

I purchased this watch thinking that Tata Group values the customers...

I have undergone an eye testing at titan eye+(DSNR) dated[protected] and further bought the lenses according to the prescription they provided. They charged me Rs.650 (bill no: AGR0000500 and sales order no:THDN000712). Now the issue is, I have been using the specs since 2 years and my actual sight is (right: -1 , left: -1.25). After taking the eye test from them they said that my eye sight has been decreased to right: -0.75, left: -1.00. It’s just seems like 8th wonder and I asked them how come sight will be reduced, if there is any change in the eye sight it should be increased or should remain same as before. For that they replied their computer report will never be wrong. Having lot of hope on the brand name (TITAN) and the slogan ‘zero error eye testing’, I purchased the lens there itself. After the specs are delivered, to my surprise I am unable to view the distant objects clearly.

Then for my clarification I have taken a second opinion from another optometrist and the report according to him was my eye sight has been increased further than actual i.e, right: -1.25, left: -1.50.

I went back to TITAN EYE + showroom and reported about the problem for which they replied they will go according to their computer prescription itself and the report would never be wrong and if I feel that I have problem with the lens, then I have to purchase the new one and they are not ready to replace. Because, of the wrong report again I have to spend to buy the new one with no fault of mine.

Hence, I request titan to look into this and replace my faulty lens with the ones according to the current sight

This is the mail I sent to Titan customer care which has generated no response till date.
TIN no-[protected]
I regret to state that I am extremely unhappy by the quality of one of your high end product watch which I bought in september 2009 and has already malfunctioned.I had bought your chrono watch model number - (9234SL02- A289- CLASQ) on[protected] from Ambady building Opp Shenoy's theatre MG Road , Ernakulam - 682035.The watch cost me 7000 Rs and all your websites claim it to be a premium brand.Ironically, the seconds arm of the watch came off and got stuck in the glass and hampered the normal working restricting other hands also from working. This happened on 02 Jan 10 and i reported the same to the dealer here mentioned above. The dealer took the watch and without asking me changed the machine of the chrono watch (which is the primary thing in the chrono watch) and when i asked for a reference no for changing or registered complaint he gave me nothing and said nothing was required.Also when i gave the watch there was no scratch on the glass that he did return me with on the glass front. I got the watch back on 10 jan 10 and today on 11 jan 10 morning the same second's arm has again come out.What to say more you can perhaps understand my dilemma to whether write to you, throw the watch or take it to the same irritating dealer for another repair (hoping like hell that it works).

I had a high opinion about your products and have been a customer of your brands for last 15 years.If we have such high end products of your defaulting and added with such exasperating dealers who can't attend there customer's requirements rather add to their greivances, then the signal that you send around is pretty bad.I am marking this mail to the website and various corporate blogs as well.Please take some action soon otherwise i will be forced to take the issue to a consumer court as well.

looking forward to hear from u soon.

thanks and regards

Lt Cdr Dhruv Dhakre
[protected]
Naval Base Kochi
kerala-682004

To,
Delhi Transport Corporation,


Dear Sir,

We would like to grab your attention to a serious difficulty that we are facing at Sec-7 Near,Sec-6, Rohini. We have to first reach MADHUBAN CHOWK after that we have to take another bus for Azadpur & the same procedure in the evening.

So our humble request to you is, please introduce new DTC bus services for this particular route especially in office hours. If you will give the timing gap in bus after 5minutes that will be good & appreciable.


Thanking you


Reetu Arora

SEC-7,ROHINI

I bought a Titan Edge watch One and a half years ago. within two weeks its bracelet broke and when I submitted it for repairs with guarantee card at first they refused to repair it. After a lot of arguments the owner of the shop took initiative and got it repaired. After about an year the mechanism failed and I again submitted it for repairs. At first the store refused to accept it. Later they repaired it and returned it after two months. Now again the bracelet is broken and the store flatly refuses to repair it. I wonder why such a reputed company as the Tatas sell such substandard products

Hi,
I have purchased Fast Track Army Collection Watch of Model No:-3009TZ on date:-17/02/2009. From the day of purchased the watch has a problem that the CROWN NECK of the watch is coming out and 3 times i went to service center to get it done. But i am getting bugged of this watch now, again the CROWN NECK has come out and im getting irritated and not finding time to go to service center and get repaired, So i am requesting u to replace this watch with other model and i am ready to pay u extra money and buy a higher end watch. so please process my request and i will be wating for your mail. It will be better if you call me to my number:[protected].

Regards,
ANAND SD
[protected]

i bought i diamond ring from one of the tanishq jewellery store in bangalore in april 2008 , and i was wearing it since than , today on 25th of december 2009 i gave the ring to tanishq jewellery store for cleaning it.
after cleaning i collect the ring went out of the store , after 10 minutes when i saw the ring i found one diamond lost, immedietely i went to the tanishq store and spoke to the manager.
the manager did not accept...

Purchase details - Bill No.[protected] dated 12 Dec 2009. Colaba Store, Mumbai.
No operating manual.
Compass has an air bubble in the compass. Store manager in Khar says this is part of the design!

Dear Chaitali Banerjee,
As told by you i went back to store n selected the new frame and glasses and asked the salesexecutve to make the specs on 7/12/2009.They have not issue any fresh challan or bill and told me they will call and inform me.But i was shocked when i went to that again to find out whether the specs are prepared or not.The manager told that the specs are not prepared and he don't know that by Wat time it will prepared.

ARE YOU PEOPLE HAS TAKING AS A JOKE OR WHAT I DON'T KNOW. WE HAVE GONE TO PURCHASE A SPECS WHICH IS A NECESSITY TO MY MOTHER AND NOT AN LUXURY ITEM.HER PREVIOUS SPECS WERE BROKEN THAT'S WHY WE HAVE GONE AND SHE IS WITHOUT SPECS AROUND A MONTH BECAUSE OF THE NEGLIGENCE OF YOU PEOPLE. YOU PEOPLE ARE HARASSING US.....THIS IS NOT FIRST TIME WE ARE PURCHASING SPECS THAT WE DON'T KNOW THAT WAT IS TIME TAKEN TO MAKE A SPECS READY. YOU PEOPLE OPEN A NEW OUTLET LESS THAN THE TIME U PEOPLE TAKING TO PREPARE THIS SPECS.

WHEN U PEOPLE TAKING LOT OF TIME TO PREPARE THE SPECS ...I SERIOUSLY DOUBT ABOUT THE QUALITY.

I HAVE DONE THE BIGGEST MISTAKE THAT I STEP INTO YOUR STORE ND FOR WHICH MY MOTHER IS PAYING.

TELL ME VERY FRANKLY WHETHER OR NOT YOU PEOPLE WILL DELIVERED THE SPECS OR THIS THE POLICY OF YOUR COMPANY THE IRRITATING...HARASSING AND FRUSTRATING THE CUSTOMER.

On Tue, Dec 1, 2009 at 8:21 PM, TitanEye+ <[email protected]> wrote:

Dear Sir,

Greetings from Titaneye plus!

At the outset we would like to express our serious concern regarding the problems being faced by you.

We are in receipt of your complaint at our corporate level.

And the decision has been taken to give lens according to your need.

Here i would like to clarify our policy , suppose the new lens you have selected is of higher price then you have to pay the difference amount.

Requesting you to visit our showroom and select the lens according to your need.

Note : Ranadipta kindly do the need full.


Rgds
Chaitali Banerjee
Customer Care Executive
Titaneye+
Bangalore
080 : 66609944




[protected][protected][protected][protected]
From: sumit maheswari [mailto:sumit.[protected]@gmail.com]
Sent: Tuesday, December 01, 2009 12:18 PM
To: TitanEye+
Subject: COMPLAINT N MISBEHAVIOR OF YOUUR STORE MANAGER


Dear sir,

I went to your show room at 224/332/1,block-b,lake town Kolkata 700089,for testing my mother's eyes on 20/11/2009.Your official doctor examined eyes and issued test report and the same i handed over to sales executive and asked to make the specs according to the doctors report. On the contrary they told me choice the frame. And we have taken a frame and handed over to the sales executive .The delivery date was on 24/11/2009 but they delivered on 28/11/2009.After visiting at home found that the optical is not working properly i.e,that my mom can read only n not able to recognize the person sitting in front of her. We went to your show room on 30/11/2009 and briefed my problem, but your sales executive devised that he never attended and the store manager argue with us that we wanted the optical for reading only and argue that they had informed us ...but the same was never commuted to us...as the doctor's prescription suggested for the bi focal glasses. When we asked that why they have not made the glasses according to your doctor's prescription then your STORE MANAGER (MR.RANADIPTA BAKSI) sought ed on us n told that this is not MACHUU BAZAR, CHINARI BAZAR..I was really shocked to hear these type of FOUL language from the personnel of a branded company’s yours.... After that the sales executive of yours MR.JITENDRA SONI told my father n my mother that they cant make a bi focal glasses on that frame, and to have a DARE consequences if HE LOSSES HIS TEMPER.I'M Sorry for your company if this type of customer service you people give to your customer. And I cant stand by those person who don’t respect my parents. Might be You people VALUE Your CUSTOMER ACCORDING TO THE VALUE OF PURCHASE. But this is not acceptable to me. Might be you can accept this.

We have gone to your shop only because of goodwill of TATA Enterprise ,but I m very sorry to say that is not maintained.



They taken the spectacles back and said they will consult the doctor and if doctor says then they will change....I don’t understand the logic against this

statement.

kindly look into the matter and do the requirement

DETAILS:
Patient Name:Mrs Kanta Maheswari
Sales order nuumber: TKLT001626
Invoice no.BAT0000550
Invoice date:28/11/2009


--
Sumit Maheshwari,


Ph:+91-[protected]/25218621
Mail ID:sumit.[protected]@gmail.com



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--
Sumit Maheshwari,


Ph:+91-[protected]/25218621
Mail ID:sumit.[protected]@gmail.com

A wrist watch of titan make purchased by me at M/S Zimson Times PVT ltd,T.Nagar,Chennai,in 2008, with a 2 year warranty aginst any manufacturing defect from the manufacturer.After some time i used it the connecting pin of the metal strap link was sometime come out it's link and i pushed it back into the tiny hole.One fine day,in SEP'09 when i was walking on the road the strap cuts on it's own and my watch fell down, due to which the glass is scratched heavily.
I approached the Zimpson and they returned the watch after 2 months,despite my repeated follow up,assuring that there won't be problem any more,but charged Rs 250.00 for glass replacement.I got the watch back only to find incorrect time.Yes, the watch was running fast.Again i approached the ZIMSON, and got my watch back.
But this time the 1st incident repeated.When i was riding bike the strap cuts on it's own, but luckily i caugt and prevented the damage.
Again i informed the Zimson, they assured that they will collect my watch but not until now.
With great agony and frustration i decided to put this on consumer forum, so i did.
Will the people concerned take action?

I had ordered for a pair of specs from the Titan shop at Calicut, Kerala, which, unfortunately, I was not able to collect myself as I was flying abroad before they could prepare it (It takes them 7 days to cut and fix it to the frame.) Therefore, I made arraangements with a friend of mine to collect it from the shop, as he was coming to my place later. However, they couldn't deliver the specs as they had fractured the frame while they were QCing it. When I called them they told me that they will get a new frame and get the glasses mounted soon, which they did, but "on a different model"! I just couldn't believe it.

I have lived and worked in 6 different countries and nowhere have I even heard of such a sloppy kind of service. When I insisted on getting the model I had originally odered for, they came up with all sorts of clumsy excuses like "we have searched for that type of frame in all our 28 outlets and stores and couldn't find any" etc.

By then my representative had visited the shop for about 11 times and the expenses I had on ISD calls had far exceeded the original price of the item (RS.4k). I had had enough of this nonsense and threatened to proceed to a court of law. Wonder of wonders: they came up with a frame in 1 hour, which as they had claimed earlier wasn't available in any of their 28 outlets. These guys are hopeless!

I am yet to get the specs and someone will have to visit the shop many more times before it can be collected, judging by their performance.

These guys should be ahamed of themselves, but I am afraid they are so stupid that they are not able to feel it. I am waiting for my return to India in about 8 months to give them something serious to ponder. They better be ready for it: I am ready to spend 10 times more than what I have spent on the piece to see that they don't deal with other customers in this sloppy manner.

Dear Sir,

I want to complain about one purchase. I bought one jwellery from TANISHQ showroom at PPN market kanpur. When I bought that it was fetival time and I got 10 coupans corresponding to lucky draw.. After few days they called me on my number and said that you had won a lucky drawe of ten thousand rupees.. I told them that since I did not belong to kanpur it would take few days to come kanpur and collect my lucky draw prize.. They said fine you dont come on diwali and after that you can come anytime and collect your prize. Now when I apporach them for my prize first they said that you have not won any gift.. After lots of arguements they said that ok you have won lucky draw of 5000.. Still They are not giving me my prize and making me fool by giving procedural excuses. So I want to you please consider my issue and take some fruitfull steps to sort out this so that I can get my prize of 10000 rupees.. I am extremely hurt by non sense and foolish talks of tanishq staff at showroom.

Thank you..