Titan Company Complaints & Reviews

Dear sir
I had purchased EDGE Model-679SL(BD)-R812 from World of Titan at Nashik in 2007. I have given my watch to your authorized dealer M/S Anupam Watches and Care Center, Nashik for replacement of Battery. Somehow the watch could not started even after change the battery so I have requested him to check the watch.

After 10-12 days after my enquiry , dealer informed us that there is a "manufacturing & quality problem with this model" need to send to Company for the replacement of the part, & you need not to pay any single money. This will be back to us within 8-10 days, we will inform you after receipt. But we have never received any calls from the dealer nor any information.

My colleague visited to the dealer for the same and now dealer is asking us Rs 1400/- as a repair charges.

My first question is - Why dealer has given us the wrong information about "manufacturing & quality problem with this model"
Second question about " you need not to pay any amount for the changes of the part"
Third question is Why dealer has not asked us about the charges before repairing
.
I have not collected my watch from the dealer and there was a big argument on the subject matter.

I have a faith on the TATA products since we are always using their products. These type of dealers are making bad impression of the esteemed company like TATA.. I/We personally request you to take necessary action and find out the facts whether this model has a quality problem . Is company going to replace the parts OR I have to pay the replacement charges.( IF yes then why this has not informed to us in advance for the charges.)

For your reference I am attaching the receipt- Awaiting for your confirmation and favorable response.

Thanks & Best Regards

________________________________________________________________________________...⇄

i had purchased a poly carbonated lens from titan eye+ on new bel road with a reassurance that the lens is an essilor original lens so is scracth resistant. in spite o[censored]tmost care taken by me the lens has developed scratches in one month . when i complained at the centre they said that essilor labs has quoted that they can do nothing about it as no lens can be completly scratch resistant. i hope this complaint can help me get a solution for the issue.the product no of my lens is TBEL003063 DATED 05/04/10. THANK YOU

I had ordered two pairs of lens on 02.05.2010. The receptionist had called on 04.05.2010 to inform that lens (Johnson &Johnson ) were ready and I should come down to collect them. However, when I reached only one was delivered while the other has not yet been delivered in spite of following up with them repeatedly. I repent on dealing with the outlet when I could have purchased the lenses elsewhere and have started using them by now.

I had purchased a Diamond Necklace for Rs.1.24 lacs approx. from your authorised showroom M/s Indera Jewels Pvt.Ltd., Rourkela 769001 (Phone[protected]. However, as matching earings were not available, I placed an order for the same with M/s Indera Jewels Pvt.Ltd against an advance payment of Rs.10,000.
M/s Indera Jewels Pvt.Ltd, made available to me the ordered earings on 01.04.2010 against a total price of Rs.42,856/- (Invoice number RKL/CM/4 dated 01.04.2010.)
I tendered both payments (Rs.10,000/- as advance and balance Rs.32,856/- on delivery) through my VISA Gold / Platinum cards and in line with Tanishq's scheme detailed below, requested for 6% discount on purchase of Tanishq diamond jewellery above Rs. 25000/-. However, the same was not extended to me citing that the scheme is not applicable to items purchased against customer’s order.
I do not find any such restriction in the published scheme and consider myself entitled for the discount.
Issue was immediately referred to Tanishq. No response. My Customer Loyalty number is [protected].
Thanking you in anticipation,
Jayshree Singhal
C-48, Sector 19
Rourkela – 769005
Mobile : [protected], [protected]
Summary of Discount scheme,
1. The discount offer by Tanishq, a jewellery division of m/s Titan Industries Limited (TIL), is valid till 31st May 2010 unless otherwise specified.
2. The visa card holders consisting of visa gold, platinum, signature and infinite cards (credit and debit cards) should produce their visa card at any of the Tanishq boutiques across India to avail of the discount.
3. This discount offer is valid only at Tanishq boutiques within India.
4. Under this offer the visa card holders can avail a 6% discount on purchase of Tanishq diamond jewellery above Rs. 25000/- or a 15% off on making charges on purchase of Tanishq plain gold, jewellery above Rs.25000/- during the offer term offered by Tanishq. decision of eligible visa card holders is final and binding.
5. This discount does not apply for purchase of silver coins & items, solitaires, studded solitaires, coloured stone products, gold coins and platinum products.
6. This offer is a stand alone offer and the benefits offered under this offer cannot be clubbed together and/or in any way be cumulated with any other offer of TIL in any manner, or form.

Sir,
I had bought a Titan Watch worth Rs.2, 300/-
from BHARATH TIMES STYLE, MAIN ENTRANCE GCDA COMPLEX, MARINE DRIVE ERNAKULAM,KOCHI 682031,KERALA,INDIA on 6/06/2008.
But after working for 2 months it stopped working, i contacted the office they repaired it by changing battery.and after 1 week it again started showing problm.
and then also they repaired from their shop.after 4 months same problm happende again. then the shop manager promised me to change the case and they have repired it.
after that watch was working well for 4,5 months.then same problm happened again.At that time i contacted the shop in kottayam(TITAN WORLD in baker junction) from
there they repired my watch changing my battery. the watch worked for for 1 month then now the problm happend again. i am really lost. i dont know what to do.pls
help , its warranty period is not expired.but it will be expiring soon.please help me.i dont know what to do.But this time I am very dissapointed with the product and service.
Sir, Kindly arrange to replace the watch or refund me the amount as soon as possible.
shogun james
Edakkara(h)
Cherpunkal P.O
Kottayam (Dist.)
Pin;686584

The exchange of new watch purchased worth of Rs4200/- is not supported.I had gone to exchange just for the sake that design was not liked by my cousin for whom i purchased. The showroom guys asked me to purchase another watch and he'll provide a 20% discount on it by taking a new watch worth 4200. It is a very poor service and no customer satisfaction .Please others be carefull before buying such costly watches where service provided by the showroom is very poor.

Hello Sir,

I have faced very big problem few days back. Actually i need some amount very urgently and i went to Tanishq shop in Raipur to sell out goid coins that i have purchased from Noida in December 2009.

I have purchased 3 goid coins (1.5 grams each).

But when i went to Raipur Tanishq shop to sold all of them then they measure the weight of the coins and 1 coin among them shows 1 grams only but printed 1.5 grams in the face of the coin.

I purchased that coin by the payment of 1.5 grams each.

Because of this issue i face very bad period in that day as i need some amount on that day very urgently. Tanishq representative in Raipur suggest me not to sold any items as it may be required in future verifications.

Please provide me justice for one of the worse day in my life.

I puchased TITAN wrist watch 9214SM03 model on 27/07/08 from "World of TITAN" , Methiodist Complex, Abids, Hyderabad. The MRP of the watch is Rs5500 and with discount I got it for Rs.4125. In Feb.2010 the rubber pads started coming off from the strap but since I was busy I could go to "World of TITAN" only today on 14/04/10. I was directed to "TITAN WATCH CARE CENTRE" located in the same complex. The person there told me that it is usual with this design and rubber pads will last only 1 to 2 years depending on usage which was shocking to me. It was told that I need to replace the strap which may cost some where between Rs.1200 to Rs. 2000. I requested "TITAN WATCH CARE CENTRE" to return the watch to company as this is a design flaw so that a metallic strap (that too so costly) goes bad in such short span of time. Even if I replace it now, again it will go bad in same time and require more money. This affair looks very costly and I can't afford to use such wrist watch. I wanted to buy a full metallic chain to avoid recurring expense but they told me that all metallic chain does not exist for this model. Hence I have returned the watch to "TITAN WATCH CARE CENTRE" (with a written application and warranty card) for sending it back to you for necessary action.

I requested ITAN to give me some all metallic strap wrist watch of similar type or provide metallic strap in the exisiting wrist watch. If one of this could not be done then I do not want the watch back as it will not be worth retaining it for me.

I also requested TITAN to discontinue such design as it will bring disrepute to a brand like TITAN (& TATA group as a whole). Today also I could see one model having metal+rubber strap in world of TITAN showroom.

DETAILS OF PURCHASE.

DEALER NAME : WORLD OF TITAN.
DEALER ADDRESS : ARIHANT UDYOG, D-III/5, MUMBAI-PUNE ROAD, CHINCHWAD, PUNE.
BILL NO. : G00007801.
BILL DATE : 11/08/08.
MODEL NO. : 1193SP02.
EDGE COLLECTION.
EMG NO. G00001452
PERIOD OF VALIDITY : 10/08/2013.
COMPLAINT DETAILS :
THE BELT LOCK FOR THIS WATCH IS LOOSE AFTER 8 MONTHS FROM THE DATA OF PURCHASE. AFTER REPAIRING IT SEVERAL TIME WITH YOUR DEALER, AFTER USING FOR A MONTH PERIOD IT AGAIN GET LOOSEN. THE DEALER TOLD THAT THIS MODEL IS CLOSED IN THE MARKET DUE TO THIS BELT LOCKING ISSUE. PLEASE REVERT BACK ON THE SAME WITH THE SOLUTION.

There is some platting issue regarding my watch chain, Now this watch is under warranty & when we procceded to your titan showroom from where we brought the same watch then he was telling now this is closing time & we can't perform repairs.
Sir, I just want to know is it true that this is closing time of titan company. Kindly suggest what should i do if he refuses to do the same.

Hi Sir,

I had bought a watch from TITAN SHOWROOM AT COMMERCIAL STREET BANGALORE..
I checked the same watch at other Titan showrooom.. Rs.4000 more was charged from me.. I have the bill also.. How can they have different pricing in different showrooms?

My email id is anjum.[protected]@gmail.com..
PLs reply immediately.. How can i get justice?

Thanking you..
Anjum

hello,
i am mr. ravi ramachandran,staying in chembur.i wanted to buy spectacles for myself for the first time,as TATA is a "reputed" company[my thinking till today] we decided to go to titan eye for buying my glasses.
one of the attendant to whom i gave the information that it was my first time to wear glasses and i had no idea of the frame or the glass.i asked him to guide me for the same.i made it very clear that i was interested only in glass lens and not plastic.
after purchasing a frame from them we sat to discuss about the glass.the sales boy showed me all the variety of glasses that were available.as it was quite expensive i decided to inquire about the price of the glass lens somewhere else.when i gave the newly purchased frame to another shopkeeper to fix the glass lens he explained to me that we can fit only plastic lens and not glass lens.
as i had already ordered for the glass lens i went TITAN EYE showroom again and asked them to exchange my frame as i was very clear in my first visit to them that i was interested only in glass lens.
I was shocked with their attitude of customer care and service as they were not bothered to help me.
this is to all the people who are reading this "PLEASE DO NOT BUY TITAN EYE PRODUCTS!! YOU'LL MAKE A FOOL OF YOURSEL[censored]

Sir,
I had bought a Titan Fastrack Watch Product code: 1145SFA on may 2008 from P K WATCH CO. Ghumarmandi, ludhiana 140001.

WITH 2 YEARS GUARANTEE. AND ABOUT LESS THAN 01 AND HALF YEAR BLACK SPOTS APPEARS ON THE BOTH OF THE NIDDLES .DUE TO DEFECTIVE PCs. AND THE GUARANTEE IS NOT BEING HONORED,

SINCE 10 JAN10. I HAVE GIVEN MY WATCH TO P K WATCH CO FROM WHERE I HAVE PURCHASED FOR REPAIR IN A GUARNTEE PERIOD. BUT BY THE SERIVE CENTER SERVISING HAS NOT BEING INTERTAINED PROPERLY, AND P K WATCH CO REPLYED THAT SPARE PARTS ARE NOT AVAILABLE IN COMPANY AND SAME PRODUCT HAS BEEN ABSLOUTE .

SO, I REQUEST U PLEASE FIND AND DO THE NECESSARY ACTION AGINST MY PROBLEM, AND I HAVE ALSO DOUBT ABOUT THE P K WATCH CO FUNCTIONING.


THANKING YOU



Amit kumar dwivedi
[protected]
[protected]@gmail.com

I have purchased a fast track watch 2 yrs back. Ever since i bought the watch was not running properly. I had taken my watch 4 - 5 times to the dealer with the same complaint. And now I have given it to the dealer NAZZAR TIMES, Oppo. Shenoy theatre, M.G Road, Ernakulam,Kerala the sixth time. And now that the warranty is getting over, they are saying that there is machine complaint. as a customer, I am not at all satisfied with the service .This is a serious default from the dealer and now I need a replacement.

Hope this complaint would be taken care and redressed at the earliest.
DESIGN NO: 2394SL02
DESCRIPTION: K307
PRISE: 1195
PURCHASE DATE 07/06/2008
TIN :[protected]

I visited Titan Eye, Vashi, Navi Mumbai last week. I bought a pair of spectacles and for the lenses, i asked them to measure the power from my old pair of specs which I was already using and was comfortable with. They told me that their machine was not working so that cant check the power of my old lenses and asked me to get my eyes tested again at their centre. I followed that and asked them to mention the tested power on my bill, which they told can not be done and so agreed. I got my specs after a week and upon using those, I noticed lot of headache and pain in my eyes. I visited their store agin and asked them to check my old pair again and match with the new one. I was shocked when I was told that the power of my old specs was quite different from the new one. And it was mistake on their part but instead of feeling sorry for same, they kind of blasted back on me and told that It was my mistake as i might not have told them properly while my eyes were getting tested. Right now, after paying them the full amount in advance, I am struggling hard to get the real power lenses done. Their service is very poor and I would never like to visit their store again in future.

sir,
i had bought a TITAN watch worth Rs.3500 from the world of titan store at camac street kolkata.There were multiple complaints for which the watch was submitted at the customer care a couple of times. the watch stopped midway of an exam and on further complaints TITAN replaced my watch giving me an option of choosing a watch of Rs.3500(original value) or more.The extra amount was to be borne by ME .After going through the trouble of looking at various stores and product lines i finally zeroed down on another watch from the TITAN BLACK series.This time the watch cost was Rs. 4750.An additional cost had to be paid but i still had no complaints. the watch bought was found defective again and was replaced again after servicing it in customer care for 2-3 times. Agin i had to go through all the trouble of visting customer care centres and other outlets to find an appropriate watch and again i enede up buying Rs.5500 watch from TITAN steel series.now this too has been posing problems on and off and had been serviced by by the customer care for over 3-4 times. but every ohter day some or the other problem pops up.I therefore kindly request you to take appropriate action and also forward them the complaint so that appropriate authority can take appropriate action.
regards
sourabh agarwal

R/Sir

I had bought one Tommy Hilfiger Watch Model no. TH1710206 From Time Point (East) 9 JD Market, Pitampura Delhi-110088 Tel No. 27317501,42455188 on Dated[protected].From the day one my watch is not working properly it goes two minute faster in every 24 hour. I approached to Time Point and explained my watch trouble to the shopkeeper & I requested him to change the Watch But he refuses and asked me to Handover the watch to him for repairing. On[protected] I handover the watch to the Time Point (East) for repairing, Time Point Issue me a customer complaint acknowledgement form vide SRF No. 6071. After 10 days I got call from Time Point, Spares of Watch are not available in the Titan Co. & Titan Co. will take another one month for repairing. On[protected] Time Point returned my watch with assurance that it will be repaired by Titan Industries Limited & not to give any problem in future. But my watch is not repaired either by Titan or anyone. I found same problem in watch as earlier. Now I again approached to Time point and explained my problem, he gives me a suggestion automatic watch are come with this kind of problem. After argument he again keep my watch with him & issue a Customer complaint acknowledgement No 6149, dated[protected]. After 10 day,s Time Point return my watch. But still now I am facing same problem as earlier.

Now you suggest me what can I do. Is this a Titan reputation? Whets the use of buying so expensive watch from Titan.

Manish Jain

I gave back my sonata watch purchased on 19/08/09 becaue of case errotion on last Jan 14th 2010 at calicut watch care centre.At that time they said ,it will get back within 2 weeks,But i didn't get it yet.please take further actions to get my watch as soon as possible.
Design no: of my watch:7929pp04
SI no: of complaint:5124

Hi,
I am a customer of your Titan watches for the past many years. I and my father are having Titan (Edge model) watch which was bought from overseas. Recently I went to a showroom to change the batteries of both the watches. Unfortunately they didnt neither give me the bill nor take back the batteries. They charged me Rs 560/=. The above showroom looks like Titan showroom. Later I came to know that many of this town customers had bad experience from this dealer. Please find solutions for the above and mine so that others also should not get exploit again. Please send me a reply rather disappointing me. Also I am giving you the address of the showroom.

Note : They fixed a big Titan board at the front of the shop and the name of the shop had written very small at the corner so that will not be easily noticeable. I am attaching their shop photo. Also the above merchant was punished by the collector for cheating a customer.

Time Land,
Poyannil Plaza,
Kozhenchery,
Pathanamthitta District.


Thanks & regards,

Jacob Koshy,
Phone: [protected]

Dear Sir/Madem ,

I purchased a Titan Fastrack Watch Model no 1451sm02 from The WORLD OF TITAN East Gandhi maidan Patna-800004 Bihar Ph[protected] on 20/08/08.
I would like to bring to your notice that there is some sort of manufacturing defect with the watch because of which the strap gets separated from the dial on the slightest of jerks .I have got the spring joining the dial to the strap not less than 10 times at WORLD OF TITAN showrooms and TITAN AUTHORIZED SERVICE CENTRES in Patna and Vellore Tamil Nadu but to no effect .I have till now not been able to wear the watch continuously for more than 15 days every time I go to your service centers they change the spring and return the watch assuring me that no such problems will reoccur in the future. But till date no one has given me a permanent solution to this problem . I would like to seek a replacement for the watch or a permanent rectification of the problem. Please get back to me on this as soon as you can.

Thanking You
Kumar Abhishek
Mob:[protected]/[protected]