Tolexo Complaints & Reviews

I purchase a Skill jig saw on 6th March 2016 and today 22 March; they still have not made delivery of the product. I have asked them to refund money, however, they are not doing that also. I almost sent 15 emails which initially they responded. However, they are not responding to emails too now. I never met such an unethical cheater on line merchant. I need either the product or my money returned at the earliest.

Order ID #TOD[protected]

I just had a nightmarish experience with this company. And the nightmare refuses to end. They took and order for a tool on the 10th of March, and promised delivery in 3-4 days. Accordingly, I hired a carpenter from the 15th, for some wood work in my house. I also bought thousands worth of accessories for this power tool from the web as well as local sources.

14th, order delayed, promised that will ship in 48 hours. No response till 16th. Then I realised what was going on - went ahead and bought same tool from local market and proceeded. Carpenter was on a retainer, I was losing out on labour rates.

single address for customer support - always reverts with boiler plate responses.

I suspect that these people are accepting orders, adding the profit to books and delaying shipment to next financial. For a few pennies, they are risking alienating a sizeable customer base.

They have the classical malaise of Indian businesses - penny wise and pound foolish. No amount of management training is going to fix that, unfortunately. Unfortunately for them, as also for the country where they continue to poison the business environment with their dishonesty.

The above mentioned shoe doesnt keep any safety standards as per the information given by the company.after two months o[censored]se, the bottom portion has cut into two halves.its been just two months since i bought this shoe from tolexo, the shoe has become useless

I received a damaged item in order no. TOD[protected]Syntex long body faucet, nano series) and I raised a request for item replacement. I received a reply to my email that the order will be reverse picked up within 3 to 4 business days. I am waiting since 27Feb2016 that my order will get picked; however I have not heard from them so far. Also, I had received bad quality items in TOD[protected]Syntex angle valve). I realized that the angle valves were leakiing only after I got them fitted. And since I realized that they were leaking after 15 days of delivery, Tolexo refuses to pick up the items. When I spoke to customer care exec, he asked me to contact the vendor as the item has warranty of 5 years and said the vendor contact number is mentioned on the invoice; however when I called the number mentioned on the invoice, I was surprised that it was tolexo's number and not vendor's. I asked them for vendors number and they again asked me to email tolexo support desk. As usual my email has not been answered so far. Please help me either get refund for the faulty items or replace the items with good quality ones.

Order no. 1-tod[protected]
Order no. 2-tod[protected]
Order no. 3- tod[protected]

I ordered three items on 3/3/2016 they mentioned on site that they dispatch within 3 days but they have not even given me any details regarding my order even after my repetitive e mails.

Please help
Thanks and regards

Sandeep arora

I order an 9 size safety shoes online from tolexo they gave me fault product. there is also written 9 size in shoes but when i checked it it is actually 7 size shoes. i want my money back or i want new replaced shoes

My email is [protected]@gmail.com
I had booked the order for 5 compartment tool box and paid in advance.
3 compartment tool box was delivered to me.
3 compartment tool box was taken back by TOLEXO.
So far neither I received 5 compartment tool box, nor I received my money back.
More than 4 months has passed.

I purchased a box of 10 LED bulbs of 12 watts each online from Tolexo. On the packing of each bulb it is stated that the bulb has a life of 32000 hours. However, when using, none of the bulbs lasted for even 5 hours. I therefore wrote to Tolexo seeking a refund / replacement of the defective / substandard product. Tolexo refused stating that there is no warranty, and if any, is with the manufacturer. they also stated that the complaint of the defective product should be made within 15 days of purchase. This is absurd because we can come to know the defect only on using the bulb.

I have received 14 sets of Coogar Iron Safety shoes from Tolexo / Famish International
The product which i have received didn't even last for 2 months.
The sole of the shoes are torn.
even after calls / sending so many mails i have not got the replacement of shoes.
No one is responding properly.
I don't understand why these people are not responding.
I have never seen this type of worst service.

My Order Nos.
Order ID # TOD[protected] / 0241 / 1124 / 1279 / 1362

We have booked the items as follows with tolexo on 14/2/2016
Laxman Metal Cutting Band Saw, BLM-1
T06APD[protected].
At first they replied that they had some problem with the vendor so the item is getting delayed and will desp shortly. Now they are saying that we can't deliver the item because we dont have courier facility at the address. We already paid for the product and waited for 15-20 days which was going to be delivered in very next day of payment.

We already suffered great loss for not availability of product on item.

Good day sir/madam
my order no.TOD[protected]
i had placed a order for accu check strips 50, for 699rs+35rs tax so 734
then i was told if i order above 1000rs my shipping charges will be cut
so i on d same call ordered omeron BP apparatus 1217rs+61rs tax so 1278rs
i recieved my first order today with shipping chareges n not the other product.
MY GRIEVENCE IS THAT Y AM I FORCED TO PAY SHIPPING CHARGES.
please return 99rs back.
i will be obliged.
thanking u.
your customer.
DR.MUSADDIQA.KHANUM.
[protected]

Dear sir i received my portable charger but found that the cable provided is not operational pls advise . what to do.
already this consignment is delivered late.by 12 days.

I have order for safety shoues but the guy said that we cant delever at next day ..so said come next day iam at office ..but they rejected my order ..i[censored] want to reject my ordrer.then y u did kept the website ..its fake then close the web site ..i wantb my order up to 48 hours .order number;:AWB:[protected].

Following are the my order and payment details. I have cancelled the order on 09/01/2016 still i am waiting for the refund.

Paid for OrderTolexo Online Pvt Ltd Order #TOD[protected]
Paytm Cash Txn ID: [protected]
Date:[protected]:54:13 AM

Dear sir, please refer my earlier mail on the subject cited above. you have given me the contact no of seller. I spoke to then and they streight way refused to refund my money. Sir, I dont want these poor quality bulbs. pl refund my money or send me branded quality bulbs. kindly arrange to do the needful at the earliest other wise I shall be compelled to take a legal action against you at Ropar Distt. courts and you will be responsible for the consequences . pl refund my money or supply me $ Nos of godd quality bulbs like ever ready, havells, etc.

I had placed a order (TOD[protected].My order has been failed but money was deducted from my bank account. I had asked for the money refund but have not received any money till date. I was told that money has been refunded on 4th January 2015 ( i.d[protected], but on checking my account detail i came to know that no such transaction was done, same was the case today when i complained regarding the matter they told me that money has been refunded on 5th January 2015 ( i.d[protected] but still money has not come to my account. I have called them at least 15 times and wasted my phone balance, they are keeping me on hold for long and are asking for details but have not taken any action.

Here is the summary of my complaint and no one bothered since september 2015
...
On mon, 31 aug at 12:49 pm, vinod kumar wrote:
Hi,
I have purchased 3 oem fire extinguishers with order number: tod[protected] from tolexo.
Yesterday i of the extinguisher gets exploded in my new honda city car purchased last month
Only and badly damaged interior of the car. Fortunately no one was inside the car when this
Incidents occurs. Otherwise it will leads to serious injury to anyone inside the car.
As a buyer i am shocked to see this kind of accident from a safety products. Before taking
My hard decision against tolexo and your seller, i would like to see your quick proactive
Decisions to provide me compensation for this accident.
I will definitely put fir against tolexo and your seller to sell non isi marked safety
Products online to the tolexo customers.
For health and safety reasons, most hazardous materials fire extinguishers can't be listed
Online without proper certification from fire department as well as ministry level
Permission in written required for the same.
Going forward i will share images of my damaged car shortly. In the meantime requesting you
To kindly take corrective action to provide me compensation asap.

My orderno TOD[protected], ordered Bosch professional impact 13re tool kit on 7 th Jan paid through mobikwik cash.. It took sweet time of 5 days to confirm my order. There after dispatched to delivery courier on 11 and from there they dispatched on 12th. On 13th morning when I am tracking my shipment it showed in transit to Visakhapatnam...but same day evening it showed ordered return in progress without my cancellation..when I talked to customer care she told me some crap story and money will be returned after some days..fully cheated by tolexo...I strongly advice every one don't fall prey to tolexo.

I have done repeated correspondence after the return of the parcel with Mr. Abhishek Sharma of Tolexo, but till the date I have not received credit of Rs.885/- to my SB Account . Hence please follow up for the refund procedure. The early payment will built faith and Trust in Tolexo dealings. Name of Account Holder Ajay Chimanlal Mehta State Bank of India, Polytechnic Branch - IFSC Code SBIN0001043 SB A/c No. [protected] With regards, Yours faithfully,

My order No: TOD[protected], Name: DR M V Ramana, E mail id: [protected]@gmail.com Order placed on 11 Jan 201611:30 PM. Please cancel my order and refund the money to my account immediately. Reason: I am charged excess. Cost of the item: Rs 124 Taxes: Rs 6 Total Rs 130. Whereas Amount charged : Rs 198. Why the excess is charged without showing the details while placing the order? No where while placing order information of shipping charges or any other charges are not mentioned. This is a way of cheating customers. You lost the trust. Please do a fair business, return the money immediately.