Tolexo Complaints & Reviews

Hi Sir/Madam, I have ordered a pair of shoes from tulexo with specific size-7, but they have delivered me Size-10, i would like to return the product and go for another one. my order number[protected]. Kindly do the needful. My address:- D.Souri Rajan 154/2rt, Vijaya nagar colony, Hyd-57. [protected]

I have ordered safety shoe size 11 on 25th march, i have paid money also, After that no response from their end.Totay I called, they are telling service location is not available we are sending refund. My item ordering time showing your location service is available.Now what is happening.

I was return product to given address by tolexo. Product deliver @ that address but tolexo not refund. Retunr send Address Delhivery Fulfilment Center Plot No -319, Village Bharthal Dwarka, Sector 26 New Delhi – 110077 FROM DIVYESH V. LAKKAD SURAT (GUJARAT) TOLEXO ORDR NO. TOD[protected]

Worst online shipping website or you can say a fraud site. Waited for more then a month to process my order but it never happened. Customer team always say false info about order status and ask for patience to wait rather then refunding. I don't think these people have any stuffs for sale, they just want your money to keep and gain interest of it and then refund your money if your lucky but after long time. This website should be banned by Cybercrime.

I placed an order on Tolexo's website on 26th february (Order # TOD[protected]. It's been almost 1 months and they haven't shipped my orders yet. Also, the current status of my order is not showing, and i have talked to customer care 5times but haven't gave proper answer to me

from November to January i have ordered 7 items from tolexo first order was delivered about a mount later then i order for 2 items they canceled it after repeated phone calls and emails no tod10012no TOD[protected] order date jan 26 and again i ordered 4 items No TOD[protected] order date 22 feb i received only one item after many phone calls and emails they say you will get it in 4 to 5 working days the one item i received also from local courier in a damaged package till i could not track my package which was despatched to book my pocket courier please help me and others from tolexo

I have ordered one Speedwav Reverse Car Parking Sensor LED Display SILVER - Tata Nano, 35828, Tolexo SKU No. T16SPW1077-271 on 22/02/2014 which is not yet delivered even after 22 Days nor they are refunding my money. Even the seller stop replying my e-mails. In context of which I have decided to move forward for necessary legal action not only for refund my money but it seems to appear that such fake e-commerce sites are being desperate day by day. Submitted in the interest of public information and necessary advice please. Thanks and regards. Moloy Dey

i have placed an order online on 23rd february'2015 for a pair of safety shoe. But i have not received my order till date.my order no #TOD[protected] .i have emailed to their support team but they game me same reply twice that item is ready to dispatch. Pl help me

hi I have ordered one DVR from Tolexo on 6th of Feb and after a period of 30 days they said that they do not have the product in stock as the vendor refuse to ship the product, then they said that they will refund my payment which i had paid online but till date i have not got my refund my mail conversation is below : Till date I have not received any refund on my account it is almost 2 month now I have not got my money back Regards sandeep From: Tolexo Online Pvt Limited [mailto:[protected]@tolexo.com] Sent: Tuesday, March 03, 2015 12:17 PM To: [protected]@gmail.com Subject: Re: [#49437] [Support] FW: Tolexo: Order # TOD[protected] update Dear Sir, We apologize for the bad experience that you have faced through this entire period. We have initiated a refund request and the same will be updated to you shortly. On Mon, 23 Feb at 5:12 pm, Laxmicomputerservice <[protected]@gmail.com> wrote: As expected still I am waiting for your reply or on the issue please pay my payment back which I payed for this order online Regards sandeep From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Friday, February 20, 2015 4:30 PM To: '[protected]@tolexo.com' Subject: FW: Tolexo: Order # TOD[protected] update R u all playing some kind of game with your customers as I had already made the payment on 6th of feb and had not received any confirmation about when my ordered product will be deliver to me and I had not received any reply to my previous mail also after I checked on your website today it is written that my order is canceled I was shock, I called to your customer support after waiting in a long call queue I got reply that it was canceled due to stock not available I am very very disappointed with your service and if it continues you will soon vanish from the market because there are much better service provider available online Please refund my money back From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Monday, February 16, 2015 11:13 AM To: '[protected]@tolexo.com' Subject: delayed in the delivery of the order Hi, I m very disappointed with the kind of service u r giving as I m waiting for my Order no : TOD[protected] Which I had given on 6th of Feb but still it is not delivered as it was mentioned on your site that it will be delivered in 3 days after order so please let me know what happen to my order as I had not received any update about my order Regards Laxmishankar singh [protected] From: Sales [mailto:[protected]@tolexo.com] Sent: Friday, February 20, 2015 10:36 AM To: Sandeep Singh Subject: Tolexo: Order # TOD[protected] update Dear Sandeep Singh, Thank you for confirming your Order # TOD[protected]. Your order is under processing and will be dispatch very soon. If you would like to get in touch with us, please write to us at [protected]@tolexo.com or call[protected] Please find below the details of your order. You can also check the same by logging into your account. [protected][protected][protected][protected][protected]--- Your Order #TOD[protected]placed on February 6, 2015 6:52:07 PM IST) Billing Information: Payment Method: laxmi shankar singh singh Laxmicomputerservice 303 dighenagar chs fithwaa road elphinstone Mumbai, Maharashtra, 400013 India T: [protected] Shipping Information: Shipping Method: laxmi shankar singh singh Laxmicomputerservice 303 dighenagar chs fithwaa road elphinstone Mumbai, Maharashtra, 400013 India T: [protected] Free Shipping - Free Shipping Item Sku Qty Subtotal Dahua DVR, DH-HCVR5108H-V2, Recording Capacity: 720P T10DAH0033-647 1 Rs. 4, 518.00 Subtotal Rs. 4, 518.00 Shipping & Handling Rs. 0.00 Tax Rs. 564.75 Grand Total Rs. 5, 082.75 Happy Shopping! Customer Services Tolexo.com

I have purchased A car cover from Tolexo which was damaged and already reverse picedup and the same inspite of several reminder via mails and calls they havent updated any status as to if they have delivered the product really unhappy with the service and i have amade a payment but havent got my product yet please suggest what can i do file a suit against the delay in product and even the phone no have a long waiting time regards Siddhanth Order no Tolexo Online Pvt Limited via email.freshdesk.com Feb 22 to me Dear siddhanth shetty, We would like to acknowledge that we have received your request and a Ticket #48303 has been created. A support representative will be reviewing your request and will send you a personal response within next 24 hours. Thank you for your patience. Sincerely, Tolexo Support Team 48303

Hi, I Have ordered an Item from TOLEXO.com website, its been many days thay are not delivering the product and not cancelling upon request and not even refunding money at all. Its Completely a fake website even after one month, order status shows Processing, and they will never deliver it to the customer, dont pay anything before u get the product as cash on delivery.

I ordered Fog lamp rims for my renault duster through tolexo.com to save few rupees( a big mistake), though these items are available in other reliable websites like ebay, snapdeal etc. My order number is TOD[protected]. When I received the item it was different from the one shown on the website. When I called the so called customer care, it took 15mins to get the line, after getting the line I had to wait for another 15mins in the process I lost 25 rupees for the phone bill. The customer care guy said that the issue will be solved in 24hrs(ticket no 56461), but no one turned up even after 10 days. I suddenly got a mail saying that the issue is resolved.Strange, they close complaint without any resolution. My request is that don't buy through this site to save few bucks, If you get the item you lucky else there is no shoulder to cry on.

Me and my friend Anil have ordered skil mini tool set from gosf 2014 from single account and after waiting for its delivery for about 2 months .Tolexo messaged that my order is cancelled and cant be deliver, Tolexo have participated in gosf 2014 and cancelling ordert like anything we have ordered because we belive google and its product but now we feel cheated my order detail is as follows order # TOD[protected]

I placed an order on Tolexo's website on 11th December under GOSF offers (Order # TOD[protected]. It's been almost 3 months and they haven't shipped my orders yet. Also, the current status of my order is showing as Cancelled, without informing or updating me. Also, I am not being credited with my order fees paid during GOSF 2014 sale. Their customer representative would always say that they would take another 15-20 days to ship the order. God knows, does it take 3 months to ship simple tool kits within India? They just fooled the customers during GOSF sale. I would never recommend them to any one. Please let me when my order would be delivered to me Thanks & Regards, Sweta Revankar

I have placed an order on tolex.com - TOD[protected] on 20th Feb 2015. While placing order the website claims the product will be delivered in 3-5 days, I contacted the customer support representative, she assures the product will be delivered by 27th Feb. On 2nd March I sent an email to this company and still the product is not delivered nor I get any response to my email. On 4th March I call the customer care again to enquire about the product the lady say she can not tell me the status of my product shipment. I request her to cancel the order and refund my money, she say she can not do that. Either deliver my order or refund my money...!! please do not steal our money.

We have placed the order for safety shoes on 21st Jan 2015 over 40 days have passed and we have not received delivery in spite of repeated follow up with Ms Meenakshi and Ms Kiran. .
Balance left for delivery:
Size 6 -13
Size 8- 27
Size 9- 5

I had ordered a pair of ankle length shoes with air max sole sometime during January 2015 as the pictures of the product displayed on their website were really good. Despite follow up, they took more than a month to deliver my order no. TOD[protected], which was delivered on February 27, 2015. When I opened the parcel, I was shocked to see the product because it didn't look like the one displayed on their website from any angle and was of extremely inferior quality. The sole of the shoes are made of hard plastic and they are over all shabbily looking shoes. I immediately sent a mail to their support and return sections and got an auto reply that I shall be contacted by a support staff within 24 hours. However, no one contacted me till now and when I called up their helpline no one responded to my calls five times out of six calls. Each time I Was made to hold for more than half an hour. This one time the girl on helpline number told me to attach the pictures of the product and send, which I did on the same day itself. It seems I've lost my money. My request to everyone is not to buy from Tolexo as the are e-cheaters . Virendra Pal Singh [protected]

Tolexo Hello, YUVARAJ MANI Thank you for your order from Tolexo. Once your package ships we will send an email with a link to track your order. If you have any questions about your order please contact us at [protected]@tolexo.com or call us at[protected] Monday - Friday, 9am - 6pm IST. Your order confirmation is below. Thank you again for your business. Your Order #TOD[protected]placed on February 18, 2015 12:52:44 PM IST) Billing Information: Payment Method: YUVARAJ MANI HOSMAC INDIA PVT LTD BELIEVERS CHURCH HOSPITAL ST THOMAS NAGER CHUMATRA POST Thiruvalla, Kerala, 689103 India T: [protected] Pay Through Credit Card / Debit Card / Net Banking / Cash Card Shipping Information: Shipping Method: YUVARAJ MANI HOSMAC INDIA PVT LTD BELIEVERS CHURCH HOSPITAL ST THOMAS NAGER CHUMATRA POST Thiruvalla, Kerala, 689103 India T: [protected] Item Sku Qty Subtotal Tiger Lorex Safety Shoe, Size: 10 T07TIG0006-70 3 Rs. 2, 451.00 Subtotal Rs. 2, 451.00 Tax Rs. 343.14 Grand Total Rs. 2, 794.14 Thank you again, Tolexo

I have ordered an item on 17th Feb, 2015. My order ID TOD[protected] So for No calls answered no mails replied. After seeing the other complaints here I am afraid will I get the material or not. Please others beware of Tolexo. They are very new to this its better to stay with well known online websites. At-least their customer care staff will replying to our problems. eventhough the seller is not good.

Hi, I have placed my order (#TOD[protected] on Tolexo's website on 19th Jan 2015 and the shipping was with in 7days as per the website. Which would have been delivered to me in 2 weeks time when not delivered i checked the status of the order on the website. Which was "processing" from the day i ordered the stuff. On 1st Feb i called Tolexo's Customer care and asked for them "where is my stuff?", On which the customer care executive said it got delayed due to delay from supplier side and will be deliver in next 20 days time, on which i said her to cancel that order and refund me my money but she said that she will expedite the process and the order will be delivered to me by 15th feb and requested me to wait till then. On 16th Feb i called there customer care to know about the commitment they made but till today i am trying to connect with them as there automated answering machine says all the customer care executives are busy. On 20th Feb i wrote to their customer care email ask about my stuff and got a automated acknowledgement that they have register my request and a Ticket number id 46077. The mail said that "A support representative will be reviewing your request and will send you a personal response within next 24 hours" Its been 96hrs now and there is no communication from tolexo. Its seems to be a fraud company as the products should have been deliver to an indian address from and indian address in at least in 1 month time or money should have been refunded.