Tolexo Complaints & Reviews

Address: Bhopal, Madhya Pradesh, 462001

Complaint my name is Akshat Dubey My Order No (1) TOD[protected] (2) TOD[protected] Today received the order Its damages Kindly Replace immediately Thanks Mob-[protected]

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Aug 8, 2021

Complaint marked as Resolved

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Tolexo Customer Care

from Noida, Uttar Pradesh

Mar 4, 2016

Verified Support

Dear Mr. Dubey,

Greetings from Tolexo.com !

We really apologize for the inconvenience caused to you.

As per our telephonic conversation, we would like to inform you that we have initiated reverse pickup for the delivered items and we will initiate the refund after the completion of reverse pickup.

Please feel free to contact us if you need any other assistance.

Best Regards,
Ashish Piplani

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Address: New Delhi, Delhi

Order no tod[protected], part of the order delivered and shipment under awb[protected] not delivered.I am not getting proper reply from support desk for non delivery of shipment.Whome so ever is at fault has take up for delivery of shipped goods under the said awb.

Mar 1, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

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Jan 28, 2017

Tolexo Customer Care's response Dear Mr. Raganathan,

Greetings from Tolexo.com!

Please accept our sincere apologies for the delay in service.

We hope that your complaint has been resolved and you have received your ordered goods from Tolexo.

Please keep coming back, we wish to serve you again.

Best Regards,
Ashish Piplani

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Address: Gurgaon, Haryana, 122001

Website: www.tolexo.com

They are selling non tested poor quality product ( led Bulb ) due to same some my house wiring damages and now they are not ready to refund the amount or return product . moreover cheating customer by giving false commitments they are not giving warranty or replacement but no such information shared while selling this product .Now when i called on helpline num they refused to refund the amount asi am reporting after issue 33 Days . i want refund the same product can case life loss or damage other items . in 30 days our of 10, 6 Bulb got faulty and sparking it's poor quality product i even had .

Mar 1, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2017

Tolexo Customer Care's response Dear Nilender,

Greetings from Tolexo.com!

We really apologise for the inconvenience caused to you.

We would like to inform you that we will share your feedback with our internal teams for quality and improvement purposes.

We hope that your complaint has been resolved and you have received complete refund against the paid amount.

Kindly allow us one more chance to serve you better.

Best Regards,
Ashish Piplani

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.tolexo.com

I had placed order with TOLEXO for 2 items: 1.) Bosch Small Angle Grinders, GWS 6-100, 670 W, 11000 rpm (SKU No. T06BOS0011-79) 2.) Snap N Grip Multipurpose Wrench (SKU No. T04NPN0001-79) Order No.: TOD[protected] Order placed on 28th December 2015 The committed dispatch was within 24 hours Today, on 1st Jan when i enquire about the products, I am informed that item no. 2 (which is a low value item) has been dispatch and the order for item no. 1 was cancelled on 31st December 2015 without informing or consulting me. They again placed the order for the same item (again without my knowledge) on 31st December 2015 (order no. TOD[protected]R-1) and on follow-up from my side, I am informed (by a lady named Shivani) that it will take 6-8 working days for the product to be dispatched !!! How can any company do all this without informing / consulting us ???

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Mar 1, 2017

Complaint marked as Resolved

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Jan 28, 2017

Tolexo Customer Care's response Dear Mr. Patel,

Greetings from Tolexo.com!

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your order was recreated to procure the ordered goods from other vendors, so as to arrange the delivery of the order.

We hope that you have received your order and your complaint has been resolved.

Please keep coming back, we wish to serve you again.

Best Regards,
Ashish Piplani

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Address: Kozhikode, Kerala, 673020

Website: www.tolexo.com

I have ordered the product on 23rd december 2015 morning i got time out for several times but for forth time my transaction got success but tolexo saying it was failed and giving old transaction which was dropped .

Mar 6, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

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Jan 28, 2017

Tolexo Customer Care's response Dear Mr. Customer,

Greetings from Tolexo.com!

We hope that your complaint has been resolved and you have received your paid amount refunded into your source account.

Else, you can share your order or contact details with us and we will share the confirmation with you.

Please keep coming back, we wish to serve you again.

Best Regards,
Ashish Piplani

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Address: 507001

Website: KHAMMAM

I placed 2 orders on tolexo's website on 28th nov &29 nov-15 tod[protected] &; tod[protected].
It's been almost a month and they haven't shipped my orders yet.
They say it shiping within 2 dys but one month they not shping not reverced amount my account

It is froud compani all product cancelling ofter we are paying pament 1 month

Madhu mohan
Call me: [protected]

Mar 2, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

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Jan 28, 2017

Tolexo Customer Care's response Dear Mr. Customer,

Greetings from Tolexo.com!

Please accept our sincere apologies for the delay in service.

We hope that your complaint has been resolved and you have received the ordered goods against the paid amount.

Please keep coming back, we wish to serve you again.

Best Regards,
Ashish Piplani

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.tolexo.com

I had ordered "Bremed Aneroid Sphygmomanometer, BD 2500 (Pack of 1)" on 17th Nov-2015. After getting that product I notice that the seller didn't send me the same product which I have seen in the time of purchase. So I returned back the product on 26th Nov - 2015. Tolexo promised me, they refund my money within 5-6 working days. But today already 20 days over, still I didn't get my money back.

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Feb 28, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

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Jan 28, 2017

Tolexo Customer Care's response Dear Mr. Tushar,

Greetings from Tolexo.com!

Please accept our sincere apologies for the delay in service.

We hope that your complaint has been resolved and you have received satisfactory response against the ordered goods.

Please keep coming back, we wish to serve you again.

Best Regards,
Ashish Piplani

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Address: Surat, Gujarat, 394101

Website: www.tolexo.com

My shoes in fill water and shocks saturated and shoes size as not comfortable, my foot finger as press so please my shoes exchange in few time and emergency in required a shoes.

Feb 27, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

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Jan 27, 2017

Tolexo Customer Care's response Dear Rupesh,

Greetings from Tolexo.com !

Please accept our sincere apologies for the delay.

We hope that your matter has been resolved and you have received the order against your paid amount.

Please feel free to contact us if you need any other assistance from us.

Best Regards,
Ashish Piplani

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Address: Chennai, Tamil Nadu, 600087

Website: Telecommunications.com

On[protected] I placed an order for supply of 3 nos. of Hindware two piece closet -20065 and paid Rs.8189.04 through credit card. They accepted the order and intimated me by mail that the materials will be shipped on[protected]. Till date it has not been shipped. When I tracked my order No: TOD[protected] I was shocked to see that it has not been updated after[protected]. They have not sent any communication so far. I would like to the fate of my order.

Feb 27, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

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Jan 27, 2017

Tolexo Customer Care's response Dear Mr. Daniel,

Greetings from Tolexo.com !

Please accept our sincere apologies for the delay.

We hope that your matter has been resolved and you have received the order against your paid amount.

Please feel free to contact us if you need any other assistance from us.

Best Regards,
Ashish Piplani

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Address: Lucknow, Uttar Pradesh, 226001

Website: Tolexo.com

Order ID TOD[protected] & TOD[protected] I had purchased a costly glue gun and a packet of AA batteries from Tolexo. This was my 1st purchase from this website. As they were unable to provide the products, the orders were cancelled. The glue gun which they sent was not the one i had ordered so it was reverse picked up by Tolexo around 1 week back. Much time has gone by and i have talked to them several times BUT they are not issuing me a refund! Yesterday they told me to send a scanned copy of the return receipt which i sent them. Still they did not issue me the refund. Tolexo is a SHAM website. I will never buy from it again. Anybody who does not want to loose money PLEASE DONT BUY from TOLEXO. As a last resort I am planning to lodge FIR against them to take them to task.

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Address: Rangareddy, Andhra Pradesh, 500070

I have returned the goods on 19.11.2015 & the same are received at your end on[protected].but till date I have not received the refund amount despite sending the scanned copy of reverse pickup by courier . I am very much upset at your service.

Mar 2, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

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Jan 27, 2017

Tolexo Customer Care's response Dear Mr. Prakash,

Greetings from Tolexo.com !

Please accept our sincere apologies for the delay.

We hope that your matter has been resolved and you have received the refund against your paid amount.

Please feel free to contact us if you need any other assistance from us.

Best Regards,
Ashish Piplani

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Address: Lucknow, Uttar Pradesh, 226024

Website: tolexo.com

Order ID TOD[protected]

I had purchased a costly glue gun from Tolexo. This was my 1st purchase from this website. The gun was costly because it had LOW-HIGH temperature function. To my great disappointment the gun which was sent to me did not have this feature and was an oridnary glue gun.

Tolexo has mentioned further that the gun will come with 2 free glue sticks. NO such such glue stick was there.

I sent them email but they did not respond. They gave flimsy excuses. Finally they sheepishly agreed to refund the product.

Guys TOLEXO is a SHAM site. Please beware. They can write all sort of descriptions of products but there is NO guarantee that you will get the product which YOU had ordered.

Please ignore this website.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Tolexo.com

I ordered something and you Tolexo delivered something else. There is no return option on their website. I want to return the order and need refund but there is no mechanism. Their image on website is with the Tool Box with multiple Kits but they just sent a drilling machine. Sent them email but no response. Their contact number is useless.

Order# (TOD[protected]
11/20/2015

Regards,
Pradeep Kushwaha

Tolexo customer support has been notified about the posted complaint.

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Tolexo Customer Care

from Noida, Uttar Pradesh

Nov 26, 2015

Verified Support

Dear Pradeep,

Greetings from Tolexo.com !!

This is in regards to the order number TOD[protected].

We really apologise for the inconvenience caused to you.

We assure you that we will replace the delivered item with your ordered product. We request you to share the below mentioned images and allow us one more chance to serve you better.

1. Image of Invoice
2. Images of the delivered product

We are waiting for your kind acknowledgement.

Best Regards,
Ashish Piplani

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Address: 603203

Website: www.tolexo.com

I've placed an order # TOD[protected] on 12-Nov and paid in full. Though the site claims they will dispatch order in 5 days, they haven't initiated shipping even after 12 working days. When I called customer service, they blamed the vendor for the delay. Tolexo has no control over the order we place and are misleading the customers by providing false promise in their site. Sundaram.

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Tolexo Customer Care

from Noida, Uttar Pradesh

Nov 26, 2015

Verified Support

Dear Mr. Sundaram, Please accept our sincere apolgies for the delay in service. We have forwarded your complain to our concerned department and we will get back to you within the next 24-48 working hours with a confirmation on your order. We request you to support us in this regard. Best Regards, Ashish Piplani

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biswasgc

from Mumbai, Maharashtra

May 27, 2016

Placed orders on 27.01.2015. Items not received nor payment refunded.

I placed two orders at TOLEXO.COM # TOD[protected] & #[protected] on 27.01.2015. Till date the items have been received nor my payment has been refunded. Even after writing several times there is no response from TOLEXO.COM

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Address: Gautam Buddh Nagar, Uttar Pradesh, 175002

Website: Tolexo.com

I placed an order on tolexo.com (#TOD[protected] on 11th December 2014, but these cheaters told me that product is not in stock so I have to wait 1 month. I waited and contacted them, but they told me to wait for 15 more days, then I waited till February 2015 but then they told me that my order is canceled and I will get a refund within 15 days. But till date I have not received any refund from them even after contacting them 10s of time. Please do something, it's nearly an year.

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Tolexo Customer Care

from Noida, Uttar Pradesh

Nov 4, 2015

Verified Support

Dear Mr. Singh,

Greetings from Tolexo.com !!

This is in regards to the order number TOD[protected].

We really apologize for the inconvenience caused to you.

We would like to inform you that we have already refunded your paid amount against the above mentioned order. We request you to check the attached snapshot showing the refund status of your order.

Please feel free to contact us if you need any further assistance from us.

Best Regards, Ashish Piplani

Order cancelled. Refund not received. - Comment #2248300 - Image #0

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Pritish Singh

Nov 4, 2015

This is wrong information.
I placed an order for Rs. 331 (see attached screenshot) and it is not refunded till date.
The details you provided is of another transaction which failed and I got the refund.
Please recheck.

Order cancelled. Refund not received. - Comment #2248774 - Image #0

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Tolexo Customer Care

from Noida, Uttar Pradesh

Nov 25, 2015

Verified Support

Dear Mr. Singh,

Greetings from Tolexo.com !!

This is in regards to the order number TOD[protected].

We really apologize for the inconvenience caused to you.

We would like to inform you that we have also refunded the paid amount against the above mentioned order.

We request you to check the below mentioned details through which you can track your refunded money.

Prepaid
[protected]
314
[protected]
Success on 05.03.15

Please feel free to contact us if you need any other assistance from us.

Best Regards,
Ashish Piplani

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Address: 713146

Website: www.tolexo.com

I have purchased 7 EGK 12watt led bulb from tolexo pvt.ltd at the price 711.90. i have already paid the money through money transfer. After several days customer executive are saying that they have not received any money. i have already submitted the transaction proof also with them and now they are not responding to my complaints any more. This is the most disgusting and hopeless site i have ever encounter with.

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Tolexo Customer Care

from Noida, Uttar Pradesh

Oct 28, 2015

Verified Support

Dear Mr. Dey, Please accept our sincere apologies for the delay in service. We would like to inform you that we have forwarded your payment details to our concerned department and we will get back to you within the next 24 hours with a confirmation. We request you to support us in this regard. Best Regards, Ashish Piplani

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Tolexo Customer Care

from Noida, Uttar Pradesh

Oct 29, 2015

Verified Support

Dear Mr. Dey, We really apologize for the inconvenience caused to you. We would like to inform you that your above mentioned order has been confirmed and processed further, so it will be delivered to you within the next 6-7 working days. We assure you that we'll keep a personal follow up on your order and will arrange the delivery within the given period of timeline. Thank you for choosing Tolexo as your shopping partner. Best Regards, Ashish Piplani

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.tolexo.com

1) unsubscribe link does not work! 2) response to spam phonecalls to remove me from the call list are not obeyed 3) sms unsubscribe is auto-acknowledged, but sms continues!!! Moreover, the telecallers understand/speak no English, and call repeatedly selling the same thing.

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Tolexo Customer Care

from Noida, Uttar Pradesh

Oct 26, 2015

Verified Support

Dear Sir, We really apologize for the inconvenience caused to you. We request you to share your contact details and email address with us so that we can forward the same to our concerned department. We assure your that your details will be unsubscribed within 2 hours of sending the complain. We request you to support us in this regard. Best Regards, Ashish Piplani

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Address: 600119

The Tolexo online pvt ltd company is cheating consumers, . They sent different product and takeback . But they will say the REFUND process will be completed with in 4-5 working days. God alone knows what is 4-5 days.
my complain ticket no.239163
KUMARAN K V
CONTACT NO.[protected]

Feb 28, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Tolexo Customer Care's response Dear Mr. Kumar,

Greetings from Tolexo.com !

We would like to inform you that we have already refunded your amount and request you to check your credit card and other bank sources.

Thank you for your support and patience.

Best Regards,
Ashish Piplani

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Tolexo Customer Care

from Noida, Uttar Pradesh

Oct 26, 2015

Verified Support

Dear Mr. Kumar, Please accept our sincere apologies for the delay in service. We would like to inform you that we are working with our concerned department on your raised complain and we will get back to you within the next 24-48 working hours with a confirmation. Best Regards, Ashish Piplani

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Address: Nagpur, Maharashtra, 440024

Website: www.tolexo.com

I Ordered a product Shapy Lister 12 W LED Bulb, 12W 8 Bulb. Order no TOD[protected]. Payment done through Debit card. But the amount of ₹524/- not refund to my account till date or item not delivered till date. The Order may be cancelled by yourself.

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Nov 06, 2016

Updated by ankush korate not resolve my compliant yet. plz do the needful

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Tolexo Customer Care

from Noida, Uttar Pradesh

Oct 26, 2015

Verified Support

Dear Mr. Korate, Please accept our sincere apologies for the delay in service. As discussed over the telephonic conversation, we would like to inform you that we have refunded your paid amount on 7th of October'15. We request you to check the in line attached snapshot showing the refund status of your order. Please feel free to contact us if you need any further assistance from us. Thank you for choosing Tolexo as your shopping partner. Best Regards, Ashish Piplani

Shapy lister 12 w led bulb, 12w 8 bulb. Not delivered tod 101271905 - Comment #2243405 - Image #0

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A

ankush korate

from Mumbai, Maharashtra

Oct 26, 2015

Dear Sir,
I am check my bank account but still you do not refunded amount. I will send you My last Month statement. you refund otherwise you send 12 w 8 bulb.

Shapy lister 12 w led bulb, 12w 8 bulb. Not delivered tod 101271905 - Comment #2243787 - Image #0

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A

ankush korate

from Mumbai, Maharashtra

Nov 6, 2015

The Tolexo online pvt ltd company is cheating consumers. They Not sent product & Not Refunded Amount. But they will say the REFUND process will be completed with in 4-5 working days. Payment done through Debit card. But the amount of ₹524/- not refund to my account till date.

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Tolexo Customer Care's response, Jan 27, 2017

Verified Support

Dear Mr. Korate,

Greetings from Tolexo.com !

This is in regards to your refund query.

We would like to inform you that your order has been returned to the origin and your paid amount has been successfully refunded. Hence, we are closing this case from our end.

Thank you for shopping with us.

Best Regards,
Ashish Piplani

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.tolexo.com

An online order was placed on 25 September 2015 16:30 for 8 bulbs, Shipment was deliver on Tue, 6 Oct at 12:55 PM which contains multiple bulb that are faulty and when asked to replace Tolexo team does not provide any response from there end nor they have provided any replacement till date despite of multiple reminders. Had a very bad experience with this kind of customer executive. Request you to help us in getting our problem resolved. Regards, Rabbani Patel rabbani.[protected]@tajhotels.com

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Tolexo Customer Care

from Noida, Uttar Pradesh

Oct 19, 2015

Verified Support

Dear Mr. Sawant, We really apologize for the inconvenience caused to you. As per our telephonic conversation, we would like to inform you that we have forwarded your complain to our concerned department and we will get back to you within the next 24-48 working hours with a solution. We request you to support us in this regard. Best Regards, Ashish Piplani

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