Toyota Complaints & Reviews

Dear sir:

Please see the exchange of emails and suggest if this is they way to get your premium car model fortuner to be handled by the dealer. I cannot understand that fortuner as a product can have snag costing ~25000/- rs when it is done for 25k on road. For details please refer the exchange below. The car is still with dealer and no commitment is made on this.

I stongly feel that this is an issue which toyota as a company shall also consider to expedite by providing proper instruction to the dealer.

Best regards,

From: satya priya
Sent: wednesday, november 29, 2017 2:15 pm
To: crmnoida (Et-noida)
Cc: parida, asit (Espirit-toyota); service manager (Et-noida); malhotra, mamta (Espirit-toyota)
Subject: re: regarding your toyota fortuner bearing reg. No. Up16au5804

Hi nitika:

Thanks for the update. However, please note that i have had call with asit on this issue. As in during previous service a similar fault was identified by the agency in differential and was corrected. Please see history available with you. Since this time too the problem is arising from differential hence any expense relating this problem be covered by the agency.

Moreover, a vehicle of this cost giving such problems on only 25km run is a huge concern to me. Don't you as agency and toyota as company is able to recognise this? If not then i will have to raise this concern beyond you all. Kindly advise.

More so, i find that your email is silent on when can this be fixed and vehicle be ready for delivery. Please note the no. Of days taken by you to revert on this.

I am not sure if you were able to get these parts for repair? Can i have my vehicle delivered tomorrow?

I am not happy with the service provided thus far. Kindly expedite. Please also let me know immediately when can it be delivered?

Best regards,

Satya

— original message —

From: "crmnoida (Et-noida)"

Date:29/11/2017 6:35 pm (Gmt+05:30)

To: [protected]@hotmail.com

Cc: "parida, asit (Espirit-toyota)", "service manager (Et-noida)", "malhotra, mamta (Espirit-toyota)"

Subject: regarding your toyota fortuner bearing reg. No. Up16au5804

Dear sir,

Greetings of the day!!

This is in response to your feedback shared with us regarding your toyota fortuner bearing reg. No. Up16au5804. We regret the inconvenience caused to you.

Further we would like to update you that, your vehicle reported to our dealership dated 26-11-17 regarding excessive noise which coming from inside of the vehicle hence for same necessary inspection carried out where on diagnosis we observed noise coming from rear side (Inside of differential & wheel bearing) as both part found faulty.

Hence we would like to inform you that few child parts of differential assembly (Crown bearing, pinion bearing, pinion seal & nut) & rhs wheel bearing need to be replace.

However, as explained to you previously, the warranty of your vehicle has already expired on 12-5-17 hence it would not be possible for us to cover the replacement of the mentioned part under warranty.

Hence as suggested to you earlier the damaged part has to be replace on charges basis only. We hope the issue stand clarified.

We assure you of our best service always. For further assistance kindly contacts the undersigned.

Best regards,

Nitika gaind

Head - customer relations

Cid:image001. [protected]@01d1d217.53377840toyota

Spirited auto cars (I) limited

D-11, sector-8, noida, u. P-201301

http://www.espirittoyota.com/

I love the innova have done 330000 on the old generation and yet have it none of the rims have got a bent.. The new crysta with 17” rim one tyre has got a bubble and 2 rims got bent at just 30000km and 2 more at 50000km both cars are driven on the same road... Read other blogs seems the tyre height on 17” is not fit for indian roads that’s the reason i feel toyota has even changed the tyre rim size to 16”

Hello,
Sir/madam my toyota innova stearing not properly used because oil leak their oil box but there were no damage it a manufacturing mistake
My vehicle no is rj22 ub 0421
Please carry my complaint faster than fast
Please contact fast bcoz my car was break down please resolve my problem
Vehicle owner name - mr. Tahir ali
Vehicle registration number - rj22ub0421
Thanks

We have purchased innova crysta 2.4 v7 seater vehicle recently.. Within 60 days of purchase our a. C air filter got damaged and took to nearest innova service station. They told rats have damaged the airfilters and i had to spend another 2k to get the airfilters changed. I heard that on complaining about such instances toyota will send people from they office and take action so that instances such as above will not happen in future. My vehicle registration no. Is ts07ft5033 and registered owner is me (G. Kishore reddy) and address is 6-4-210/lig-108, phase-4, vanasthalipuram, rangareddy dist. - 500070. So, request to resolve the issue immediately or let me know the contact person no. So that such incidents doesnot happen in future.

My car is having manufacturing defect.

Toyota etios gd-2012 model -50, 000kms run only - single handed

1. I got shocker problem in 1 month of purchase. Later toyota accepted and added spacer with commitment of taking care in future but now no response and asking for charge. Problem arise again in 3yrs but no resolution till now from 2yrs.

2. I got engine problem after 3 yrs with less than 50000 kms only.
Engine oil is consuming before[protected]kms. It is draining fully after this run.

Ideally it should be changed at every 10000 kms. Company not accepting problem and asking to fill engine oil at every 5000 kms with no reason.

Getting no resolution from toyota team and only getting false commitment.
Horrible service and response.

Never buy toyota car.

Avanish

Subject: Car damaged while servicing
My car Innova crysta Up 73 N 1088 was given for servicing and claim on 5 November to Allahabad service centre they hb ave delayed in returning the car as well as the car met with an accident by them it is badly damaged specially the bumper bonnet and scratched all over on driver side On top of this they are not ready to give the claim and are misbehaving .I needed the car immediately as there's marriage ceremony at my home
Kindly take some action against them and see to it. Obliged.

Hi, i am not getting good response from service team. They are not able to identify my car problem even after service. Still my car has problems like front break noise, engine noise, emits very thick and black smoke, fuel tank issue, wheel bearing noise, front door noise, seat noise. These are only few i am listing, my car has been damaged after service the white field branch have damaged my car and not repairing. The service guy by name agil was ready to pay but no repair done till now, for this even i have made an comp ailment to service manger. He responded very bad with unparlimentary words and least bothered to the customer. Need to talk to right person on this issues hence request you share contact details. All service guys don't know how to solve the car problem. The service guys say to drive say as there is warranty. My car number ka05ag1034. You can check the repair track record. The service guy say car has come with all defects hence it can't be resolved. I have attached videos which has problems for your reference. Even toyota technicians are not able to resolve. They don't pick up my calls but if i call from unknown phone number they pick up the calls. This is very bad respond from toyota. You give respond to white board do you think it is free of cost for yellow boards. I am the owner of my car and this has so many problems. Need fast response the local guy can repair why not toyota service center. I have visited all service center in bangalore. I have all evidences and proof with me.

Hi,

I was contacted by mr nandha kumar of nandi toyota hosur road and asked me to bring the vehicle for inspection, i took the vehicle on friday 10th november, on inspection we found a tyre bulge with a side wall puncture which is used as spare wheel and a crack in the rear tyre, photographs were taken and i was told i will be updated on the outcome by monday.

When i spoke to mr nandha kumar on monday he said nothing can be done on the issue.

I am sharing my concerns here so that toyota can step in and resolve.

1. The tyre are having issues and it is also confirmed on inspection.
2. I am not having confidence to drive on these tyre as i go for long drives ranging 500-600kms stretch in different terrains.
3. These could lead to potential accident risking my family and friends including me travelling on this car.
4. I have bought a top end model and such things should really not bother me.
5. I had options of a tata or a mahindra which should have costed me 15-16 lakhs versus toyota which i choose for 26 lakhs.
6. Unhappy with the way issues are being dealt and feel toyota is losing corporate culture interacting with taxi people day in.

I request an escalation in this matter and someone from toyota to get involved / call me in this regard

I am innova type 4 use, after launching crysta we are facing a problem and fedup with il. We cant get our model innova s accessories to make our vehicle charmy after any claim, ore dunts etc plz try to understand our situation we are also in toyota family then why you avoiding us.. So please re make old innova and fortuners accessories like crome, upskirt, door beeding... Etc

This complaint is regarding my rc book. I bought a car from toyota u trust in the month of july and now it's november end and have not got my rc book. These people are simply cheating customers. Two employees harish and raj are keeping me busy here and there not taking my calls and telling lies.. I just want my rc book. After that i will never use or recommend any one to buy from toyota. This showroom is de faming the while toyota brand.

Sir,

My first complaint that nobody is attending our complaint nor they bothered to solve it, various calls are coming noting the complaint and then no reply
Our observation says that callers does not have any authority
Or knowledge, numbers of calls in the subject makes us upset and confused.

My dealer is situated at worli, mumbai, car number is mh 14 1299,
Subject matter of complaint is excessive charges for servicing?
My car has already exceeded the servicing of 20000 km, i think that car may create technical issue, how to and who will solve it?

I have extended warranty, how can i get refund of it, if i doing outside
Sevice station?

I seek reply in the matter urgently.

Dissatisfied customr.

Bipin thakkar

[protected]

Dear concerned,
We are sorry to say that your car services is very poor and fake billing created by sunny toyota, lucknow.

No internal cleaning done by center.

Work for suspension done by dated 16.10.2017 (Charges rs. 2275) and again working by dated 11.11.2017.

17 days hold the vehicle by service center.

We are very disappointed by services and think about to lodge consumer complaint.

Please look into the matter and do the needful.

Regards,
Arvind kumar singh
[protected]

Dear Sir,

We have Toyota Innova car GJ3DG 9064 Named- DHIRAJLAL K SURANI. We are regular service over car at your Rajkot location services center.

We faceing so many problems in service of our car from last 3/4 services. Like so many time lapping, olny in oil change and filter change thay take 3/4 days in service because of thay internal problems.Thay didn't service our car properly like washing and so many other things.

Here we attended some photos of washing of car which didn't properly.

We face so many problems in service even if we are paying full service charge.

So take a note of this matter ...ASAP.

I left my liva vehicle ka 09 c 7890 at showroom (Palace toyota, mysore) on 18.10.2017 against accidental repair. And i paid advance on 03.11.2017 after the insurance approval. They told that they will deliver the vehicle within 10days, but they still haven't taken the vehicle into the ramp. They are conveying the message that they have lot of work or vehicles to be repaired and they don't have empty ramp. And i'm fed of hearing - "we'll take your vehicle tomorrow" from your service advisors. It's almost 10 tomorrow's & i think it may take me to count more...

In that case, if they don't have empty ramp; they would have told me before receiving advance. I would have searched for the alternate. I can't wait more than this that to buying a new car for commercial purpose...

So please register my complaint and get my vehicle repaired soon. Expecting your kind and favourable reply in this regard.

Regards,
Supreeth s
Mysuru
13 nov 2017
[protected]

I shashank bajpai have booked innova crysta zx 7s with rajendra toyota, i have disburses 18, 00, 000.00 rs to rajendra toyota on 29.09.2017, they have given me receipt,... Till date they have not deliver my vehicle, mr. Bimal shah employee of company never give ans to my call.. They are using my money from last two month, and not answering to my call, even they are not refunding my money, even i have complain to innova customer care, they are also not doing anything... Please anyone can help me to provide contact detail of any director no of innova, or senior person who can take responsibility... Or else i will file consumer complaint

Witb regards

Shashank
[protected]

I am writing to seek your attention to a problem which i experienced and still causing me some concern. It's regarding the manufacturing defects in the new innova crysta car from toyota.

It was on december 2016 i bought a new innova crysta car (Ka04ms5859) from ravindu toyota opp iskon, bangalore. Not even 4 months of purchase, i encountered issues with the vehicle tyre. Initially the issue was with bubble formation on the tyre outer wall which was replaced after complaint, but even with the replacement of the tyre with a new one, the issue continued and also led to another case. This time it was the tyre rim, which left a crack from inside. I addressed this issue to the showroom, for which they tried to reverse the blame on us, stating that the car was driven on potholes. I tried to explain them that it was a manufacturing defect, as the damage was from the inner side of the rim, which they didn't agree. I even took the matter to their higher authority, for which i haven't got any sort of reply/response yet. Later i got the tyre replaced by my own, and left the issue as i got to know that it would only waste my time.

Now, the same issue occurred with one my relatives new car of the same model innova crysta, where the tyre rim left crack while driving. Now its all clear that, it is a manufacturing defect associated with this series of innova crysta as per my former complaint, which the company neglected and left it unchecked. What if this
Defect led to some accident, fortunately we didn't face that situation, their might be families/kids in car. The company's primary preference should be the safety of the passengers travelling in the car, which i hope their not taking it that much serious. Invested about 28 lakhs on a vehicle which doesn't assure safety and service that too from a reputed company like toyota.

I hope you would look on to the matter and insist ravindu toyota to check and rectify their manufacturing defects with their vehicles. I hope this problem to be resolved before it leads to another bigger issue.

— pradeep m

I want to buy toyota fortuner top variant but there was no test drive vechicle for the customers whereas endeavour and desicovery sports are available for us and they have provided me test drive and they give better services as compared to you. So that at last conclusion i m done ford endeavour. Please improve your services for the customer this is very bad for your esteemed brand.

Regards
Vijendra srivastava

Dear sir/mdm,

I am sajith uthaman, owner of sree lakshmi cashew exports, anchal, kollam. I have purchased an innova crista on 23/01/2017, model code : gun142r-mxmhyx, vin no mbjab3em[protected], engine no 2gd-a062257, holding registration no kl-25-j-5555. I have given the vehicle for the second free service on 27/04/[protected]@5798kms. At that time i have found the tyres are worn on the sides. But the service personally replied that they have rectified it. I have done the above said complainton third service also on 21/05/[protected]@9926kms. That time also the service manager replied me the same while returning the vehicle. This complaint was not rectified and again on 26/09/2017, @15565kms, i have given for service and complained. But now the tyre is completely worn and there is no grip. I think you have fixed a second quality tyres for my vehicle or there is some manufacturing defect for my vehicle. Kindly change the tyres for me and rectify the complaint or replace the vehicle to me. Or i will be forced to go for legal actions.
Thanking you
Sincerely

Issue description:
Ka01 ml 6792
26th october 2017 10pm we have started the car towards hosur from electronic city phase1. We traveled 20 km in the highway till highway

Toll and engine got stopped, when we checked front pannet there so much heat in the engine we waited 30 minutes and tried to start its

Not started. Then we arranged toe vehicle and taken the car in to hosur road nandi toyoya service center midnight around 2am.
First they updated car is under warranty so we can claim this after the investigation. First checkups they told thermostat spring got

Jamm so coolend not circulated now saying the tube got damaged.
From toyota kirloskar also the engineers came 6th or 7th nov 2017 and visited, they given feed back like the issue can't claim under

Warranty.
The update saying a coolant oil tube damaged so coolant oil leakage happened after that engine got heat. This is not issue as we aware

Nowhere coolant oil leakage where we parked or during driving. What i am saying there could be the reason after engine got heat the

Tube got damaged.
I need a clear report and solution to claim this under warranty, we can't afford to pay from our hand as there is no physical damage

Completely related to the engin products. So i kindly request and take this forward immediately and help me to get the vehicle

Repaired under warranty. As i have very good opinion on your brand name and services.
Yours truly,

Sir please i requestd your company, vehicle, service are good. But in your service there is still 100000km warrant. But why are your company is not giving the parts replacement warranty. But in my vehicle have now warranty. But your company says i not have a warranty. But you should replace my warranty parts. Other wise i should see another way. Please i requestd you.