Dated:-30th october 2017
From:-
Anand kumar sinha
Flat no.405, bhawani apartment
South office para, doranda ranchi
Jharkhand-834002
Contact number:-[protected] e-mail:-cmg. [protected]@gmail.com
Re:-regarding misbehavior of your employee with me and my wife and threatening us that we will not send anybody from our workshop to fix your car “jo kerna hai ker lo that’s what they said, i m very much stressed and leaving in a fearful life i feel like if i go to the toyota workshop i will be beaten up and killed by the staffs of toplink toyota…please please help me sir…
Dear sir,
Thanks for your concern to look into this matter; this is just to inform you that i own a toyota etios vx registration number, jh01al3399, chassis number, mbjb29bt[protected]
Engine number, 2nrv009884, i lost my car key on the 9th of october 2017 i tried to look for this but couldn’t find it so i went to purchase a new lock set from toplink toyota work shop which is almost 26 kilometer far from my house i purchased it on the 13th of october 2017 (Receipt number:-sro[protected] at the time of purchasing they didn’t told me that it can only be changed and fixed at the work shop, i took the lock set and came back home and asked a local car mechanic to change the lock then this mechanic told me that sir it can not be changed you need a code to change and fix this then i called back the work shop and requested them to please send me mechanic with the laptop to change my lock set and start the engine but the guy who came from work shop to change the lock set of my car they didn’t bring any tools so they could not change the lock they told me that sir we will come tomorrow with the laptop along with tools to fix your problem i said okay but they asked me to pay them around rupees 2000.00 so i told them since you didn’t bring any tools with you to fix my problem why should i pay then they called somebody at work shop and put me through to the manager from the work shop and that gentle man asked me to pay those people rs. 2000.00 i said that you didn’t told me that i have to pay whether they fix the problem or not i felt like am being cheated though it was their fault that they didn’t bring their tools to fix and they themselves told me that sir since i didn’t bring the tools m not able to open even a screw i said okay while you will come tomorrow with tools please bring the bills along with you i will pay but they didn’t come back when i called them up they told me that they’ll be needing a part to change the lock set i said okay please order and when it comes to the work shop please come back with the said part to change my lock set, but sir in between keep on calling them and kept talking every time they said sir part aa jayega tou humlog aa ker aapke problem ko solve ker denge, but sir m still waiting this to be fix when i called them with a lot of stress and pain they told me sir humlog monday aa ker fix ker denge then suddenly i got a call from the manager and he told me since you didn’t paid to the guy who last visited we are not going to send anybody to fix your car i said you never told me earlier though i had been talking to you and other staffs from your work shop, dear sir the way they have treated me i feel like committing suicide they have tortured me for nothing i kept on requesting them to fix my car but they didn’t even gave me a courtesy call, i don’t know what to do i will never purchase a car from toyota i had a very high regards for the staffs of the company but the way they behaved with me and tortured me i will never recommend anybody to buy car from toyota… i even tried calling your corporate office but it didn’t help me. I think i should see a lawyer and move to the consumer court for my mental agony i m very much depressed for no reason they treated me badly they even spoke to my wife very badly and threatened her since i have a automatic call recording facility on my cell phone i have all the conversation recorded which i can produce to the court i m even going to invite media people and show them all the proof and going to tell them about the behavior of the employee of the toyota company with their customer and their family, thank you so much for teaching me a lesson that we should never purchase toyota car in future… if possible please have somebody visit my house so that i can show them all the proof and made them listen all the recordings…there is one more issue which i am facing since 2013 is everytime i visit their workshop my car seems to be registered under somebody else's name even on 13th of october when i purchased the lock set they gave me bill under somebody else's name when i asked them why is it happening they said sir aapka kam ho gaya na thoda software problem hai you can check with the receipt number i have mentioned, i don't know what they are upto please help me solve all my issues with toyota company. Thanking you in anticipation
Regards
(Anand kumar sinha)
Dated:-30th october 2017
From:-
Anand kumar sinha
Flat no.405, bhawani apartment
South office para, doranda ranchi
Jharkhand-834002
Contact number:-[protected] e-mail:-cmg. [protected]@gmail.com
Re:-regarding misbehavior of your employee with me and my wife and threatening us that we will not send anybody from our workshop to fix your car “jo kerna hai ker lo that’s what they said, i m very much stressed and leaving in a fearful life i feel like if i go to the toyota workshop i will be hammered and killed by the staffs of toplink toyota…please please help me sir…
Dear sir,
Thanks for your concern to look into this matter; this is just to inform you that i own a toyota etios vx registration number, jh01al3399, chassis number, mbjb29bt[protected]
Engine number, 2nrv009884, i lost my car key on the 9th of october 2017 i tried to look for this but couldn’t find it so i went to purchase a new lock set from toplink toyota work shop which is almost 26 kilometer far from my house i purchased it on the 13th of october 2017 (Receipt number:-sro[protected] at the time of purchasing they didn’t told me that it can only be changed and fixed at the work shop, i took the lock set and came back home and asked a local car mechanic to change the lock then this mechanic told me that sir it can not be changed you need a code to change and fix this then i called back the work shop and requested them to please send me mechanic with the laptop to change my lock set and start the engine but the guy who came from work shop to change the lock set of my car they didn’t bring any tools so they could not change the lock they told me that sir we will come tomorrow with the laptop along with tools to fix your problem i said okay but they asked me to pay them around rupees 2000.00 so i told them since you didn’t bring any tools with you to fix my problem why should i pay then they called somebody at work shop and put me through to the manager from the work shop and that gentle man asked me to pay those people rs. 2000.00 i said that you didn’t told me that i have to pay whether they fix the problem or not i felt like am being cheated though it was their fault that they didn’t bring their tools to fix and they themselves told me that sir since i didn’t bring the tools m not able to open even a screw i said okay while you will come tomorrow with tools please bring the bills along with you i will pay but they didn’t come back when i called them up they told me that they’ll be needing a part to change the lock set i said okay please order and when it comes to the work shop please come back with the said part to change my lock set, but sir in between keep on calling them and kept talking every time they said sir part aa jayega tou humlog aa ker aapke problem ko solve ker denge, but sir m still waiting this to be fix when i called them with a lot of stress and pain they told me sir humlog monday aa ker fix ker denge then suddenly i got a call from the manager and he told me since you didn’t paid to the guy who last visited we are not going to send anybody to fix your car i said you never told me earlier though i had been talking to you and other staffs from your work shop, dear sir the way they have treated me i feel like committing suicide they have tortured me for nothing i kept on requesting them to fix my car but they didn’t even gave me a courtesy call, i don’t know what to do i will never purchase a car from toyota i had a very high regards for the staffs of the company but the way they behaved with me and tortured me i will never recommend anybody to buy car from toyota… i even tried calling your corporate office but it didn’t help me. I think i should see a lawyer and move to the consumer court for my mental agony i m very much depressed for no reason they treated me badly they even spoke to my wife very badly and threatened her since i have a automatic call recording facility on my cell phone i have all the conversation recorded which i can produce to the court i m even going to invite media people and show them all the proof and going to tell them about the behavior of the employee of the toyota company with their customer and their family, thank you so much for teaching me a lesson that we should never purchase toyota car in future… if possible please have somebody visit my house so that i can show them all the proof and made them listen all the recordings…thanking you in anticipation
Regards
(Anand kumar sinha)
Toyota customer support has been notified about the posted complaint.
Oct 30, 2017
Updated by anandsinha30 Dated:-30th october 2017
From:-
Anand kumar sinha
Flat no.405, bhawani apartment
South office para, doranda ranchi
Jharkhand-834002
Contact number:-[protected] e-mail:-cmg. [protected]@gmail.com
Re:-regarding misbehavior of your employee with me and my wife and threatening us that we will not send anybody from our workshop to fix your car “jo kerna hai ker lo that’s what they said, i m very much stressed and leaving in a fearful life i feel like if i go to the toyota workshop i will be beaten and killed by the staffs of toplink toyota…please please help me sir…
Dear sir,
Thanks for your concern to look into this matter; this is just to inform you that i own a toyota etios vx registration number, jh01al3399, chassis number, mbjb29bt[protected]
Engine number, 2nrv009884, i lost my car key on the 9th of october 2017 i tried to look for this but couldn’t find it so i went to purchase a new lock set from toplink toyota work shop which is almost 26 kilometer far from my house i purchased it on the 13th of october 2017 (Receipt number:-sro[protected] at the time of purchasing they didn’t told me that it can only be changed and fixed at the work shop, i took the lock set and came back home and asked a local car mechanic to change the lock then this mechanic told me that sir it can not be changed you need a code to change and fix this then i called back the work shop and requested them to please send me mechanic with the laptop to change my lock set and start the engine but the guy who came from work shop to change the lock set of my car they didn’t bring any tools so they could not change the lock they told me that sir we will come tomorrow with the laptop along with tools to fix your problem i said okay but they asked me to pay them around rupees 2000.00 so i told them since you didn’t bring any tools with you to fix my problem why should i pay then they called somebody at work shop and put me through to the manager from the work shop and that gentle man asked me to pay those people rs. 2000.00 i said that you didn’t told me that i have to pay whether they fix the problem or not i felt like am being cheated though it was their fault that they didn’t bring their tools to fix and they themselves told me that sir since i didn’t bring the tools m not able to open even a screw i said okay while you will come tomorrow with tools please bring the bills along with you i will pay but they didn’t come back when i called them up they told me that they’ll be needing a part to change the lock set i said okay please order and when it comes to the work shop please come back with the said part to change my lock set, but sir in between keep on calling them and kept talking every time they said sir part aa jayega tou humlog aa ker aapke problem ko solve ker denge, but sir m still waiting this to be fix when i called them with a lot of stress and pain they told me sir humlog monday aa ker fix ker denge then suddenly i got a call from the manager and he told me since you didn’t paid to the guy who last visited we are not going to send anybody to fix your car i said you never told me earlier though i had been talking to you and other staffs from your work shop, dear sir the way they have treated me i feel like committing suicide they have tortured me for nothing i kept on requesting them to fix my car but they didn’t even gave me a courtesy call, i don’t know what to do i will never purchase a car from toyota i had a very high regards for the staffs of the company but the way they behaved with me and tortured me i will never recommend anybody to buy car from toyota… i even tried calling your corporate office but it didn’t help me. I think i should see a lawyer and move to the consumer court for my mental agony i m very much depressed for no reason they treated me badly they even spoke to my wife very badly and threatened her since i have a automatic call recording facility on my cell phone i have all the conversation recorded which i can produce to the court i m even going to invite media people and show them all the proof and going to tell them about the behavior of the employee of the toyota company with their customer and their family, thank you so much for teaching me a lesson that we should never purchase toyota car in future… if possible please have somebody visit my house so that i can show them all the proof and made them listen all the recordings…there is one more issue ever since i purchased my car from them i don't know what is the problem with their software my car always show under some body else's name i kept on calling them to rectify the problem they never bothered please help me to resolve all my issues with them... Thanking you in anticipation
Regards
(Anand kumar sinha)
Details of vehicle as under :
(a) Registration Number : GJ 05 JQ 2489
(b) Engine Number : 1ND14499736
(c) Chassis Number : MBJK49BT[protected]
Since the time of purchase, I have been continuously facing issues with this vehicle.
(a) Car battery suddenly stopped working and I had to replace it with a new one from your Infinium Toyota Showroom - Gandhidham ( Gujarat ). Since the vehicle is under 3 years warranty, this replacement of battery went free for me. But we were quite surprised that a new purchased vehicle may have this battery issue in just 6-7 month of purchase.
(b) Motor of glass window of front passenger seat had also stopped working in around 8 months of vehicle purchase. I had to replace it with a new one from your Infinium Toyota Showroom - Gandhidham ( Gujarat ). Since the vehicle is under 3 years warranty, this replacement went free for me. But we were quite surprised that a new purchased vehicle may have this issue.
(c) Since the time of purchase, we have been continuously facing sound issues from Dashboard area when Car is running on a Rough Patch of road. I had given my vehicle for 2-3 times to your Infinium Toyota Showroom - Gandhidham ( Gujarat ) for getting this repair. But still, we are facing this issue.
If you check your system, you can trace that we have been continuously facing some or the other issues with this vehicle. We have registered complains which remained un-resolved.
We are completely annoyed with this purchase and the kind of service associated with this product.
We have invested a good amount behind this vehicle...but purchasing a Toyota Product has turned out to be a bad experience for us. Something, that we will never repeat again in future.
If you guys are not able to offer an appropriate service, then there is no point advertising your product saying " Its All About Drive "... as your product is not good for drive ( this has been our experience so far )
To add on...your customer care team is good for nothing...I think Toyota has just trained them to keep lying to customers...
I would rather suggest the people reading this not to purchase any TOYOTA product...