TRAI Complaints & Reviews

Dear Respected Sir, SATYA MEV JAYATE My Prepaid Number [protected] Got activated 08/01/2015 by 3.21 PM.This is the 3rd time Activated with same number, Same Network, Same Name and Address from 15/12/2014 to 08/01/2015 On 15/12/2014 my number got activated from post paid to prepaid, During 16/12/2014 To 23/12/2014 my number got suspended both incoming & outgoing...(8 DAYS) Again My number got Activated 0n 23/12/2014... Then During 28/12/2014 to 08/01/2015 Again my number got terminated... on 08/01/2015 at 3 pm my number got activated Last 25 days for my issue Incoming and Outgoing not working to my mobile number [protected], I am doing Business as a agent with Industrial Supplier, My Industrial Customers knows my Mobile Number [protected] All over India, Due to this issue My Business got badly affected, My big Orders gone to some other vendors during this period... Keep on following up with emails to customer care and RCOM Appellete Authority TN, Talking with Customercare 198, *333, Live Chat with Reliance, Visitting Main Reliance office alternate days continuosly for my issue..(From My Place to Reliance Main Office 20 KM). Wasted my Valuable time, Money, Business Loss and Energy, Mentally Disturbed during this issue with continuosly follow up with my issue with Reliance Communications Ltd.. Please Guide me how to claim for all above mention problems faced by me during this last 25 Days... Pls Help..Pls Help

Dear Sir, Satya Mev Jayate With reference to Reliance Customercare reply email 'Reliance=[protected]' Wrong Commitment By Reliance Customercare Chennai... Aginst my complaint for My Reliance CDMA Prepaid Number got activated [protected] dated 08/01/2015, 03.00 pm (3rd time Activated Last 25 Days.!st Activated on 15/12/2014 & second Activate on 23/12/2014). But I did Reliance Prepaid CDMA recharge for Rs. 46/- Rate Cutter (SMS From 52811 Date 15/12/2014 Time 19:41:51) for 60 Days & Rs. 50/- talktime (SMS From 52811 on dated 15/12/2014 time 19:43:03).It shows nill balance on dated 08/01/2015. I got reply Email From Reliance Customercare reply email 'Reliance=[protected]' Wrong Commitment By Reliance Customercare Chennai... Dear Mr. Kumar, This is with reference to your e-mail dated January 10, 2015 for your Reliance Number [protected]. We regret the inconvenience. We understand the concern and have made a note of your feedback and forwarded the same to the concern department. We assure that necessary action will be taken against this feedback. As per the details checked and verified in our records, the balance has been deducted by dialing USSD code or replaying to flash SMS through your handset. Kindly note the the balance deduction takes place on reply form your end, hence, we are unable to process the request for the waiver. If you don't wish to receive these SMS in future then we request you to deactivate flash SMS service and keep your handset in lock mode when not in use to avoid dialing o[censored]SSD codes which results in USSD service activation. To deactivate the Flash SMS service, kindly perform the procedure in your handset as given below: Go to R Menu>> R Live>> Activation>> Deactivate>> OK Assuring you of our best services always. Thank you for contacting Reliance Customer Care. Warm regards, Sanjay Dubey Officer - Customer Care Reliance Communications Limited. Please look on this Reliance Customercare reply email issue. on Dated 11/12/2015 time 14.50, regarding the the balance has been deducted by dialing USSD code or replaying to flash SMS through my handset. For your kind information that I was not at all using that dailing USSD Code or replaying to flash sms throught my handset in my life... Kindly Note that My Mobile number got activate 3rd time on 08/01/2015.. From 28/12/2014 at 12.01 Am My mobile not working incoming & outgoing.My Prepaid mobile got activate 3rd time on 08/01.2015 at 3pm only. My rate cutter Rs. 46/- is for 2 month validity, & Talk Time Rs.50/-. Hope Now you can understand this issue, during this period From 28/12/2014 to 08/01/2015.My Mobile Number was not in active mode(Not workking incoming & outgoing).How its possiable to deducted my balance all this above mention ussd code or replaying to flash SMS through my handset.What about my Rate cutter Rs.46/- for 2 month.Then Why this not working. Please recheck on this issue..its totally not satisfied your Reliance Customercare reply email. Thanks & Regards Kishor Kumar B Chennai Alternate Number - [protected]

Dear Sir/ Madam, I am a dedicated customer of Airtel mobile networks wide my mobile number: [protected] along with six other mobile connections. I shifted my residence from 160-C Pocket-1, Mayur Vihar, Phase-1 to C-89, Upkar Apartments, Mayur Vihar Phase-1 Extension, Delhi-110091 on 3rd October 2014. Eversince the day I shifted I had problems with the signals of Airtel Networks which I brought into their notice instantly, I have made complaints to them on mail as well on their mobile numbers too. I wish to inform your goodself that post my initial complaint to them, their network technical team member Rafique visited my residence to check the signals. He found the signals to very bleak and weak which was confirmed to me by him instantly and also mail received from their customer care. I was promised that a Repeater will be installed at my residence which will not only enhance the signals but also the other services like Internet, etc will be hassle free. Post that there was not communication from their side. I again pursued with them and yet again a Technical team of two member visited to confirm the loss of signals of Airtel Networks. I was subsequently given a mark down on my mobile bill for Rs.1000/- ( one thousand only) with an assurance the within the next 45-60 days a tower will be in place which will take care of the loss of signals. Since the assurance was from National Appellate team's senior member ( Satish Pathak), I did not check back for a month. I wrote a mail to Satish/ Shikha/ Ranjana of national appellate team on 3rd January 2015 wishing them New Year and also wanted to know of the development of the tower. I was not only disappointed by what Satish wrote back but also looked in no mood to resolve my grievance who is one of their dedicated customer.In the mail, I have been cited all technical confirmation and obligation to TRAI. I am herewith pasting below the immediate dates mail along with the trail mail of promises and assurance for your perusal. I wish to put this on records that I want the Airtel signals at my residence and also to resolve all issues because of which I am unable to make or receive calls and also make use of Internet services for which I am paying them without fail every month. Kindly look into the matter on top priority and get my issue resolved. Looking forward to hear from you. Regards G Arun Kumar C-89, 1st Floor, Upkar Apartments, Mayur Vihar Phase-1 Extension, Delhi-110091 [protected] [protected][protected][protected][protected][protected]------- Net Jan 3 (2 days ago) to me Dear Mr. Kumar, This is in reference to your email dated 03rd January 2015 wherein you have highlighted concern for weak network coverage. We understand and appreciate the concerns raised for network indoor coverage at your premises Upkar Apartment, Mayur Vihar, Phase-1 extension, New Delhi-110091. At the very outset we would like to state that it is our continuous endeavor to provide the high quality service to the satisfaction of all our customers. It may happen in few instances that despite our best efforts we may not be able to provide adequate coverage in some of the areas or places due to the inherent limitations of wireless communication networks as the RF signals get attenuated while traveling and more due the other topographical factors like building material used in construction of the building, thick walls, foliage, thick vegetation, street orientation, geography of the area etc. It is noteworthy to mention that the licensor, Department of Telecommunication (DoT) has set the roll out obligation to cover 90% of the city/ metro for the service providers after due consideration of all the facts. We have already met the roll out obligations and are providing the quality service to our customers. The quality of service is being monitored against the specified benchmarks by Telecom Regulatory Authority of India (TRAI) on regular basis and results are published on its website as well. Your feedback acts as the roadmap for our planning and decisions on network deployment and we have noted your address for the same. Network enhancement involves clearance and approvals from local authorities and owing to some external factors it may not be possible to provide you a specific time frame for resolving your specific concern. If you have any further queries/concerns, please contact us at [protected]@airtel.com or call at [protected]. We will make every effort to revert with a resolution as soon as possible. Regards, Satish Pathak Customer Services bharti airtel limited From: Arun Kumar [mailto:[protected]@gmail.com] Sent: Saturday, January 03, 2015 1:47 PM To: Net Subject: Re: Regarding airtel mobile number [protected] Thank you Satish for writing back. I am but sad to re-word your words to me on phone that within 45-60 days the tower will be up in our Vicinity and will have strong signals in terms of voice and internet. It upsets me that India's ace mobile network service provider Airtel is unable to provide solution to a genuine issue/ grievance pointed, felt and confirmed by your network team. I trust you will agree with me that it is really a test of patience and loyalty I am going thru along with other 6 mobile connections within my house. Please compensate and also give a timeline by which the same is resolved. Looking forward to hear from you in positive. Regards Arun Kumar Sent from my iPhone On 03-Jan-2015, at 1:36 pm, Net <[protected]@airtel.com> wrote: Dear Mr. Kumar, This is in reference to your email dated 01st January 2015 wherein you have highlighted concern for weak network coverage. With respect to the mentioned complaint against the weak network coverage at your residence, a network survey has already been conducted at Upkar Apartment, Mayur Vihar, Phase-1 extension, New Delhi-110091. We would like to inform that the concern highlighted has been taken as an input for future planning and currently, this is the best network coverage available. We request your patience and co operation in this regard. If you have any further queries/concerns, please contact us at [protected]@airtel.com or call at [protected]. We will make every effort to revert with a resolution as soon as possible. Regards, Satish Pathak Customer Services bharti airtel limited From: Arun Kumar [mailto:[protected]@gmail.com] Sent: Thursday, January 01, 2015 6:44 PM To: Appellate Del; National Escalations Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Satish/ Ranjana/ Shikha, New Year Greeting to all at Airtel Networks. I am taking this first day of the year as an opportunity to seek an updation on the weak signals becos of which I am facing failure in calls and also very weak or no internet at most of the times. I was promised by you all that within 45-60 days the tower will be erected becos of which I and my other number will receive enhanced and stronger signals both on voice as well as internet. You are requested to update me on the same and also please give a definite timeline of the activity becos of which we have been facing harassment o f non receiving the calls or calls not getting thru from our friends, relatives and business associates. Regards, Arun Kumar C-89, Upkar Apartment, Mayur Vihar Phase-1 Extension, Delhi- 110091 On Sat, Nov 22, 2014 at 5:10 PM, <appellate.[protected]@in.airtel.com> wrote: Dear Mr.Kumar, This is with reference to your email dated 22th November 2014, regarding network issue on your airtel mobile number [protected]. On the basis of our discussion, we would like to inform you that as a onetime goodwill gesture we have provided you an adjustment of Rs.1123/- from our end on 22th November 2014 on your airtel mobile number [protected] and [protected]. For further queries, please do email us on the below mentioned e-mail id. ¿national.[protected]@in.airtel.com¿ Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Ranjana singh bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 22/11/2014 04:07:33 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Thank you for revert back, I fail to understand understand why the network issue is not resolved I am not given given a proper solution despite your network team's twice visit to my residence and my furnishing of mobile numbers other than mine in the living surroundings in the last three weeks to one month's time. I will appreciate a timeline and also exemption from making payments to Airtel Network as I am unable to use your services effectively for which I have been making payments without fail on time. Please revert back with a solution which will help me take it forward or advise a better solution. Regards Arun Kumar On Sat, Nov 22, 2014 at 2:15 PM, wrote: Dear Mr Kumar, This is with reference to our email dated 28th Oct 2014, wherein you complaint regarding network issue against your airtel numbers. On the basis of the survey done by our network team at problematic location we have found that there is some network issue and as of now the best possible network is given to you; however we are still working on the issue as a new site is required there; as soon as we will set a new site there your issue will get resolved.We request you to bear with us till then. Thank you for your cooperation and patience. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Shikha Kanaujia bharti airtel limited [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: [protected]@gmail.com Sent: 11/11/2014 03:53:10 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Mr Kumar, This is with reference to your email dated 8th Nov 2014, wherein you requested to install repeater for the network issue against your airtel numbers. Please be informed that we have forwarded your concern to the network team for the further actions require and will update you the status on the same. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours Sincerely, Shikha Kanaujia bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 08/11/2014 03:19:27 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Reference to our on going conversation and This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Arun Kumar <[protected]@gmail.com> Jan 4 (1 day ago) to Net Dear Satish, I do not agree with what you have said above and I feel that as a customer I am being cheated by Airtel Networks as I am continue to pay for the services which I am unable to use and there seems to be no efforts from your side to make it happen either except for these mails of pursuing a customer to stay on without any change or improvement in the services. On top of it I am being sited that the mandatory obligation of 90% coverage as set by TRAI is being met by your company and hence does not matter any more if I do not continue to be your customer as you are not any more interested in retaining a Loyal customer who continues to have such a bad experience in terms of network signals. Please go thru the trail mails of your colleagues ( Shikha, Ranjana and YOU) who had promised to fix the issue for your perusal. I am very disappointed by your statement and would use it at appropriate level to get my subject matter attended to and also show how important is a customer to you now or anymore. Of course I will surely take it up with TRAI and use your statements as benchmark of reply of my grievance and problems which remains unattended. Also please be informed that I will also address this matter to Sunil Mittal's office too. I am sure Airtel as a company will do anything to retain its customer and will not let them down. Thanks and regards Arun Kumar [protected][protected][protected][protected][protected] Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Inbox x appellate.[protected]@in.airtel.com 10/28/14 to me Dear Mr Kumar, This is with reference to our email dated 28th Oct 2014, wherein you complaint regarding network issue against your airtel numbers. As per your telephonic discussion with the undersigned please be informed that as per the survey done by our network team on your place we found some network issue and we are working towards the resolution of your concern; however we would request you to share us some more airtel numbers with registered address of the problematic location to install the repeater. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: [protected]@gmail.com Sent: 20/10/2014 10:29:30 AM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Mr Kumar, 17th Oct 2014 regarding inconsistent network coverage on your airtel mobile numbers. airtel has a very robust network and we have a state of the art infrastructure deployed to ensure continued services to our customers. Despite this, issues crop up in some cases due to several reasons: location of a building, topography, climatic conditions, handset quality, to list a few. We have registered your complaint. The Reference number is 58549084 Our network team will contact you soon. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 17/10/2014 10:05:09 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Thank you for a very prompt action. As discussed over the phone, I am herewith pasting below airtel mobile numbers ( Post Paid) being used by my family members who are also affected by the loss of network in the newly shifted house at C-89, Upkar Apartments, Upkar Apartments Cooperative Group Housing Society, Mayur Vihar Extension, Phase-1, Delhi-110091. S.no Airtel Mobile Number Name 1 [protected] G Arun Kumar 2 [protected] G Arun Kumar 3 [protected] Neeru 4 [protected] Lakshya Rao 5 [protected] G Arun Kumar 6 [protected] Neeru Trust the above said will help in resolving my grievances once for all. Thanks and looking forward to your reply and solution for a hassle free network. Regards Arun Kumar On Fri, Oct 17, 2014 at 5:19 PM, wrote: Dear Mr Kumar, This is with reference to email dated 16th Oct 2014 wherein you complained regarding network issue against your airtel numbers [protected]. As per your telephonic discussion with the undersigned dated 17th Oct 2014; please be informed that we require the numbers of airtel in which you are facing network issue at the same location. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Shikha Kanaujia bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 16/10/2014 02:42:11 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, It comes to me a shock that company like Airtel known for its services are shrugging away from the customer grievance and are not suggesting any alternate remedy to existing problem faced by its potential customer. I am, of course, very embarrassed that you are unable to provide any timeline or even solve the issue and want your customer to live with the existing problem and above all pay for the services which I am unable to use effectively as specified by your company. May I request you to suggest the remedial solutions to my existing issue or suggest way forward to have a hassle free mobile services for which you charge me every month. Regards Arun Kumar On Thu, Oct 16, 2014 at 1:18 PM, wrote: Namaste Mr Kumar, This is with reference to your email 14th Oct 2014 regarding network coverage on your airtel mobile [protected]. We at airtel, use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in city towards making it as extensive as possible. Inspite of our best efforts, there are times when it becomes very difficult to define the exact range of coverage. As a result, certain areas are prone to the problems concerning call drop. Unfortunately, at present, we do not have any plans to improve the coverage in those areas. Our network te This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Arun Kumar <[protected]@gmail.com> 11/8/14 to appellate.del Dear Shikha, Reference to our on going conversation and your Network team survey and report regards to inconsistent network at my place, as required by your company to install a repeater I am herewith furnishing below 12 numbers of mobile connection number of Airtel Network who also have been facing severe network problem at their end. As said below in the mail, I am very hopeful that the issue of the inconsistent network will come to an end post this mail. I will look forward to hear from you as how early the repeater can be installed for a better network coverage in and around the Upkar Society. I am also marking Dr. Kiran Bala, President, Upkar Cooperative Group Housing Society, Mayur Vihar Phase-1, Extension, Delhi-10091 for her any assistance or information. UPKAR APARTMENT, UPKAR COOPERATIVE GROUP HOUSING SOCIETY, MAYUR VIHAR PHASE-1, EXTENSION, DELHI-110091 S.NO NAME FLAT NUMBER MOBILE NUMBER 1 Mr. Deepak Vig C-65 [protected] 2 Renu Mathur A-32 [protected] 3 Pramod Kumar Singh A-19 [protected] 4 Rama Shankar Singh A-19 [protected] 5 Dr. Kiran Bala C-93 [protected] 6 D K Murari C-93 [protected] 7 R S ALHALWAT C-59 [protected] 8 S S JAFRI C-64 [protected] 9 KRISHNA ALHLAWAT C-59 [protected] 10 VIJAY KUMAR A-10 [protected] 11 M P VENKATACHALAM A-14 [protected] 12 R S DUA D-117 [protected] 13 G ARUN KUMAR C-89 [protected] 14 G ARUN KUMAR C-89 [protected] 15 NEERU C-89 [protected] 16 LAKSHYA RAO C-89 [protected] 17 G ARUN KUMAR C-89 [protected] 18 NEERU C-89 [protected] I now look forward to installation of Repeater and am sure will continue to enjoy the hassle free Airtel Network and its services. Thanking you in anticipation. Regards G Arun Kumar Dear Mr Kumar, This is with reference to our email dated 28th Oct 2014, wherein you complaint regarding network issue against your airtel numbers. As per your telephonic discussion with the undersigned please be informed that as per the survey done by our network team on your place we found some network issue and we are working towards the resolution of your concern; however we would request you to share us some more airtel numbers with registered address of the problematic location to install the repeater. Customer touch points: Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Replied Message[protected] From:appellate.[protected]@in.airtel.com To:[protected]@gmail.com Sent: 20/10/2014 10:29:30 AM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Mr Kumar, 17th Oct 2014 regarding inconsistent network coverage on your airtel mobile numbers. airtel has a very robust network and we have a state of the art infrastructure deployed to ensure continued services to our customers. Despite this, issues crop up in some cases due to several reasons: location of a building, topography, climatic conditions, handset quality, to list a few. We have registered your complaint. The Reference number is 58549084 Our network team will contact you soon. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Customer touch points: Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Arun Kumar <[protected]@gmail.com> 11/10/14 to appellate.del Dear Shikha, I had responded to your mail dated 8th November 2014, regards to area of problem ( location) and and exact problem too along with others in the society who are facing the issue of loss of Network or weak network in the residential flat and within the vicinity of Society. A network survey was done by Mr. Rafik of your company who also had confirmed on the weak signals and loss of Network in my residential flat. I am seeking an urgent solution to this as I am suffering not only workwise but also paying Airtel for the services which I had opted but is unable to make use of it. Please let me know as to when this issue is going to get resolved with a timeline. Regards appellate.[protected]@in.airtel.com 11/11/14 to me Dear Mr. Kumar, This is with reference to your undersigned email dated 10th November 2014, wherein; you complained regarding Network coverage issue against your airtel mobile number [protected] and others. Basis your email, we would like to inform you that on receipt of service request number 58549084, a survey was conducted in your area and maximum optimization has been done. Further, we have taken your address as an input for future planning and we will keep you updated on the same. We appreciate and value your feedback as this helps us in planning our future network augmentation. Further, we completely comprehend your viewpoint and sincerely apologize for the difficulty caused to you. We wish to assure you that we have registered your feedback regarding the services rendered. It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Gaurav Chouksey bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 10/11/2014 03:40:29 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, I had responded to your mail dated 8th November 2014, regards to area of problem ( location) and and exact problem too along with others in the society who are facing the issue of loss of Network or weak network in the residential flat and within the vicinity of Society. A network survey was done by Mr. Rafik of your company who also had confirmed on the weak signals and loss of Network in my residential flat. I am seeking an urgent solution to this as I am suffering not only workwise but also paying Airtel for the services which I had opted but is unable to make use of it. Please let me know as to when this issue is going to get resolved with a timeline. Regards Arun Kumar <b appellate.[protected]@in.airtel.com 11/11/14 to me Dear Mr Kumar, This is with reference to your email dated 8th Nov 2014, wherein you requested to install repeater for the network issue against your airtel numbers. Please be informed that we have forwarded your concern to the network team for the further actions require and will update you the status on the same. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours Sincerely, Shikha Kanaujia bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 08/11/2014 03:19:27 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Dear Mr Kumar, This is with reference to our email dated 28th Oct 2014, wherein you complaint regarding network issue against your airtel numbers. As per your telephonic discussion with the undersigned please be informed that as per the survey done by our network team on your place we found some network issue and we are working towards the resolution of your concern; however we would request you to share us some more airtel numbers with registered address of the problematic location to install the repeater. Customer touch points: Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Replied Message[protected] From:appellate.[protected]@in.airtel.com To:[protected]@gmail.com Sent: 20/10/2014 10:29:30 AM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Mr Kumar, 17th Oct 2014 regarding inconsistent network coverage on your airtel mobile numbers. airtel has a very robust network and we have a state of the art infrastructure deployed to ensure continued services to our customers. Despite this, issues crop up in some cases due to several reasons: location of a building, topography, climatic conditions, handset quality, to list a few. We have registered your complaint. The Reference number is 58549084 Our network team will contact you soon. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Customer touch points: Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Original Message[protected] From:[protected]@gmail.com To:appellate.[protected]@in.airtel.com Cc: Sent: 17/10/2014 10:05:09 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Thank you for a very prompt action. As discussed over the phone, I am herewith pasting below airtel mobile numbers ( Post Paid) being used by my family members who are also affected by the loss of network in the newly shifted house at C-89, Upkar Apartments, Upkar Apartments Cooperative Group Housing Society, Mayur Vihar Extension, Phase-1, Delhi-110091. S.no Airtel Mobile Number Name 1 [protected] G Arun Kumar 2 [protected] G Arun Kumar 3 [protected] Neeru 4 [protected] Lakshya Rao 5 [protected] G Arun Kumar 6 [protected] Neeru Trust the above said will help in resolving my grievances once for all. Thanks and looking forward to your reply and solution for a hassle free network. Regards Arun Kumar On Fri, Oct 17, 2014 at 5:19 PM, wrote: Dear Mr Kumar, This is with reference to email dated 16th Oct 2014 wherein you complained regarding network issue against your airtel numbers [protected]. As per your telephonic discussion with the undersigned dated 17th Oct 2014; please be informed that we require the numbers of airtel in which you are facing network issue at the same location. Customer touch points: Level 1: Customer care: 121/198 &[protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority:appellate.[protected]@in.airtel.com& ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our websitewww.airtel.infor a range of products and services. Your's Sincerely, Shikha Kanaujia Arun Kumar <[protected]@gmail.com> 11/17/14 to appellate.del Dear Shikha, Reference your mail below and survey by your network team member Rafiq khan, I haven't heard any further progress or solutions to my existing problem of inconsistent signals. It is only becoming bad to worse and I feel my issue is not resolved and above all I continue to pay for the services which I am unable to use effectively. Please let me know as to when the repeater will be installed at my place so as to have a hassle free Airtel network. Or please provide alternate solution to this along with credits to my existing bill which I have paid. Regards Arun KUMAR Sent from my iPhone appellate.[protected]@in.airtel.com 11/22/14 to me Dear Mr Kumar, This is with reference to our email dated 28th Oct 2014, wherein you complaint regarding network issue against your airtel numbers. On the basis of the survey done by our network team at problematic location we have found that there is some network issue and as of now the best possible network is given to you; however we are still working on the issue as a new site is required there; as soon as we will set a new site there your issue will get resolved.We request you to bear with us till then. Thank you for your cooperation and patience. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Shikha Kanaujia bharti airtel limited [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: [protected]@gmail.com Sent: 11/11/2014 03:53:10 PM This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Arun Kumar <[protected]@gmail.com> 11/22/14 to appellate.del Dear Shikha, Thank you for revert back, I fail to understand understand why the network issue is not resolved I am not given given a proper solution despite your network team's twice visit to my residence and my furnishing of mobile numbers other than mine in the living surroundings in the last three weeks to one month's time. I will appreciate a timeline and also exemption from making payments to Airtel Network as I am unable to use your services effectively for which I have been making payments without fail on time. Please revert back with a solution which will help me take it forward or advise a better solution. Regards Arun Kumar <[protected]@gmail.com> 11/22/14 to ombudsperson Dear Sir/ Madam, After almost a month long exchange of mails and telephonic conversation with your Appellate and Network team, I am forced to escalate my grievances to you regards to inconsistent Networks signals and no solution from the team. I have been an ardent Airtel Network customer and has believed in your network and services and that reflects in the very fact that I have 6 mobile connections at my home and has never faced any issue or problem. Ever since I shifted my residence to C-89, Upkar Apartment, Mayur Vihar Phase-1 Extension, Delhi -110091 from 160-C Pocket-1, Mayur Vihar Phase-1, Delhi-110091 wef 3rd November 2014, I have been consistently been facing network problem and brought this to customer care and them to Appellate team followed by surveys by your Network team who have confirmed me of inconsistent Network at my residence and near by area. I was told that if I could furnish more that 15 numbers of Airtel customers who are facing such inconsistent network problem, then Airtel will install a Repeater and enhance and boost the signals at my home and surroundings. I have furnished more than 15 numbers of such dissatisfied customers who are facing issues of network with your network to your Appellate and Network, but all in vain as the timeline and solution to the issue kept going ahead and never was addressed with any concrete solution. Today, I got a call from the Network team that they would waive off of Rs.1000/- each on two numbers o[censored]sage that too one time but with no time frame and solution interim too. I am forced to take this subject matter on this highest level as I feel cheated and robbed of my confidence in the network and services of Airtel but also feel that i have been paying for the services opted by me which has been dismal in its working. I look forward to a quick response and solution and reinstatement of faith and confidence I have in Airtel Network and also compensate all my numbers till the time solution is made effective for good usage of your network and its affective services to me. Regards G Arun Kumar [protected] appellate.[protected]@in.airtel.com 11/22/14 to me Dear Mr.Kumar, This is with reference to your email dated 22th November 2014, regarding network issue on your airtel mobile number [protected]. On the basis of our discussion, we would like to inform you that as a onetime goodwill gesture we have provided you an adjustment of Rs.1123/- from our end on 22th November 2014 on your airtel mobile number [protected] and [protected]. For further queries, please do email us on the below mentioned e-mail id. ¿national.[protected]@in.airtel.com¿ Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Ranjana singh bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 22/11/2014 04:07:33 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Thank you for revert back, I fail to understand understand why the network issue is not resolved I am not given given a proper solution despite your network team's twice visit to my residence and my furnishing of mobile numbers other than mine in the living surroundings in the last three weeks to one month's time. I will appreciate a timeline and also exemption from making payments to Airtel Network as I am unable to use your services effectively for which I have been making payments without fail on time. Please revert back with a solution which will help me take it forward or advise a better solution. Regards Arun Kumar This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Arun Kumar <[protected]@gmail.com> 11/22/14 to national.escal. Dear Sir/ Madam, After almost a month long exchange of mails and telephonic conversation with your Appellate and Network team, I am forced to escalate my grievances to you regards to inconsistent Networks signals and no solution from the team. I have been an ardent Airtel Network customer and has believed in your network and services and that reflects in the very fact that I have 6 mobile connections at my home and has never faced any issue or problem. Ever since I shifted my residence to C-89, Upkar Apartment, Mayur Vihar Phase-1 Extension, Delhi -110091 from 160-C Pocket-1, Mayur Vihar Phase-1, Delhi-110091 wef 3rd November 2014, I have been consistently been facing network problem and brought this to customer care and them to Appellate team followed by surveys by your Network team who have confirmed me of inconsistent Network at my residence and near by area. I was told that if I could furnish more that 15 numbers of Airtel customers who are facing such inconsistent network problem, then Airtel will install a Repeater and enhance and boost the signals at my home and surroundings. I have furnished more than 15 numbers of such dissatisfied customers who are facing issues of network with your network to your Appellate and Network, but all in vain as the timeline and solution to the issue kept going ahead and never was addressed with any concrete solution. Today, I got a call from the Network team that they would waive off of Rs.1123 on two numbers o[censored]sage that too one time as good will gesture with no time frame and solution interim and permanent too. The mail is attached for your kind perusal along with all trail mails till date. Arun Kumar <[protected]@gmail.com> Jan 1 (4 days ago) to appellate.del, national.escal. Dear Satish/ Ranjana/ Shikha, New Year Greeting to all at Airtel Networks. I am taking this first day of the year as an opportunity to seek an updation on the weak signals becos of which I am facing failure in calls and also very weak or no internet at most of the times. I was promised by you all that within 45-60 days the tower will be erected becos of which I and my other number will receive enhanced and stronger signals both on voice as well as internet. You are requested to update me on the same and also please give a definite timeline of the activity becos of which we have been facing harassment o f non receiving the calls or calls not getting thru from our friends, relatives and business associates. Regards, Arun Kumar Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Inbox x Arun Kumar <[protected]@gmail.com> 11/6/14 to appellate.del, kiranbmurari Dear Shikha, Reference to our on going conversation and your Network team survey and report regards to inconsistent network at my place, as required by your company to install a repeater I am herewith furnishing below 12 numbers of mobile connection number of Airtel Network who also have been facing severe network problem at their end. As said below in the mail, I am very hopeful that the issue of the inconsistent network will come to an end post this mail. I will look forward to hear from you as how early the repeater can be installed for a better network coverage in and around the Upkar Society. I am also marking Dr. Kiran Bala, President, Upkar Cooperative Group Housing Society, Mayur Vihar Phase-1, Extension, Delhi-10091 for her any assistance or information. UPKAR APARTMENT, UPKAR COOPERATIVE GROUP HOUSING SOCIETY, MAYUR VIHAR PHASE-1, EXTENSION, DELHI-110091 S.NO NAME FLAT NUMBER MOBILE NUMBER 1 Mr. Deepak Vig C-65 [protected] 2 Renu Mathur A-32 [protected] 3 Pramod Kumar Singh A-19 [protected] 4 Rama Shankar Singh A-19 [protected] 5 Dr. Kiran Bala C-93 [protected] 6 D K Murari C-93 [protected] 7 R S ALHALWAT C-59 [protected] 8 S S JAFRI C-64 [protected] 9 KRISHNA ALHLAWAT C-59 [protected] 10 VIJAY KUMAR A-10 [protected] 11 M P VENKATACHALAM A-14 [protected] 12 R S DUA D-117 [protected] 13 G ARUN KUMAR C-89 [protected] 14 G ARUN KUMAR C-89 [protected] 15 NEERU C-89 [protected] 16 LAKSHYA RAO C-89 [protected] 17 G ARUN KUMAR C-89 [protected] 18 NEERU C-89 [protected] I now look forward to installation of Repeater and am sure will continue to enjoy the hassle free Airtel Network and its services. Thanking you in anticipation. Regards G Arun Kumar On Mon, Oct 20, 2014 at 10:29 AM, <appellate.[protected]@in.airtel.com> wrote: Dear Mr Kumar, 17th Oct 2014 regarding inconsistent network coverage on your airtel mobile numbers. airtel has a very robust network and we have a state of the art infrastructure deployed to ensure continued services to our customers. Despite this, issues crop up in some cases due to several reasons: location of a building, topography, climatic conditions, handset quality, to list a few. We have registered your complaint. The Reference number is 58549084 Our network team will contact you soon. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards, $Username$ Appellate Office bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 17/10/2014 10:05:09 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, Thank you for a very prompt action. As discussed over the phone, I am herewith pasting below airtel mobile numbers ( Post Paid) being used by my family members who are also affected by the loss of network in the newly shifted house at C-89, Upkar Apartments, Upkar Apartments Cooperative Group Housing Society, Mayur Vihar Extension, Phase-1, Delhi-110091. S.no Airtel Mobile Number Name 1 [protected] G Arun Kumar 2 [protected] G Arun Kumar 3 [protected] Neeru 4 [protected] Lakshya Rao 5 [protected] G Arun Kumar 6 [protected] Neeru Trust the above said will help in resolving my grievances once for all. Thanks and looking forward to your reply and solution for a hassle free network. Regards Arun Kumar On Fri, Oct 17, 2014 at 5:19 PM, wrote: Dear Mr Kumar, This is with reference to email dated 16th Oct 2014 wherein you complained regarding network issue against your airtel numbers [protected]. As per your telephonic discussion with the undersigned dated 17th Oct 2014; please be informed that we require the numbers of airtel in which you are facing network issue at the same location. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Shikha Kanaujia bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 16/10/2014 02:42:11 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Shikha, It comes to me a shock that company like Airtel known for its services are shrugging away from the customer grievance and are not suggesting any alternate remedy to existing problem faced by its potential customer. I am, of course, very embarrassed that you are unable to provide any timeline or even solve the issue and want your customer to live with the existing problem and above all pay for the services which I am unable to use effectively as specified by your company. May I request you to suggest the remedial solutions to my existing issue or suggest way forward to have a hassle free mobile services for which you charge me every month. Regards Arun Kumar On Thu, Oct 16, 2014 at 1:18 PM, wrote: Namaste Mr Kumar, This is with reference to your email 14th Oct 2014 regarding network coverage on your airtel mobile [protected]. We at airtel, use stringent measurement and control applications to ensure that the service you receive is error-free. We are simultaneously upgrading our cellular network in city towards making it as extensive as possible. Inspite of our best efforts, there are times when it becomes very difficult to define the exact range of coverage. As a result, certain areas are prone to the problems concerning call drop. Unfortunately, at present, we do not have any plans to improve the coverage in those areas. Our network team is, however, working on improving our services by planning cell sites, throughout the city. However we can not provide you any time line for the same; We request you to bear with us till then. Thank you for your cooperation and patience. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Your's Sincerely, Shikha Kanaujia bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 14/10/2014 03:16:27 PM Subject: Re: NETWORK ISSUE ON MY MOBILE CONNECTION [protected] VIDE COMPLAINT REFERENCE NUMBER: 58426049 Dear Moumita, Thanks for your valued reply, I haven't received any concrete solution of resolving my concerns which I have raised with you and in my mail. I wish to request you to commit a timeline in resolving the issue. I want Airtel to attend and resolve my issue immediately as I am your valued customer and has raised a valid query and grievance with you. Otherwise, please let me know the next step forward. Regards Arun Kumar On Tue, Oct 14, 2014 at 2:49 PM, wrote: Dear Mr. Kumar This is with reference to your e-mail dated 12/10/2014 regarding the network issue of your airtel mobile numbers [protected]. As per our telephonic conversation dated 14/10/2014, as per the revert got from our concerned team we would like to inf This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. appellate.[protected]@in.airtel.com 11/6/14 to me Dear Mr Kumar, This is with reference to your e-mail dated 6th Nov 2014; wherein, you complained regarding network issue against your airtel mobile numbers. Please be informed that on the basis of the above mail we require some more details from your end we tried to contact you on [protected] and unable to established any contact; kindly write us back with the below given details:- Actual problematic location Alternate contact number. We assure you the best of our services. Arun Kumar <[protected]@gmail.com> 11/6/14 to appellate.del Dear Shikha, Thank you so much for your prompt reply. However, I wish to inform you that there is absolute weak signal going weaker from one room to the other. The signal I receive is 2 towers maximum while I am in my drawing room and it keeps going down as I move to other room and further there is absolute breakage in calls and mos to the times the call gets dropped and also most important thing is that if someone is trying to reach me thru my number it is very rare that he or she gets thru while I am at home. Secondly, I cannot access my internet services as your signals donot support the services for which i have subscribed and pay for every month. I am unable to use any of the services as said above. This is just not my problem, but the people living in the society too. Your Network team person Rafiq had done his survey and had informed me of the inconsistent network too. The actual problematic area is the entire area o[censored]pkar Apartment where I reside and have poor signals all the time. My other alternate number is[protected]. or you can all me on [protected] too. Regards Arun Kumar

On 22nd of Dec I forwarded the request for port out from Idea to Airtel and i submit all the documents to Airtel regarding same and Airtel is doing there job perfectly but the Idea didn't do there job perfectly and request is been rejected thrice.I clear all the documents and our total outstanding amt and Idea reject my request and tell Airtel that our request is been rejected due to mismatch of our UPC Code.But our UPC Code is same which Idea, Airtel and we have.Please help me to solve me this problem and i really oblige for this.

To, M/s. Reliance Communications Ltd Reliance Centre, A-Wing, 3rd floor, Maharaja Ranjeet Singh Marg, New Delhi –110002 Kind Attn - Shri Amit Mathur - Sr. Vice President Reliance Telecom Ltd Subject : My Reliance Prepaid CDMA Number – [protected] is got terminated by without any reason / Mistake by customer Respected Sir, SATYAMEVJAYATE My Reliance Prepaid CDMA Number – [protected] is got terminated by without any reason / Mistake by customer (Kishor Kumar B) Last 6 Month I am using My Postpaid Reliance CDMA Number – [protected].And All my business customers knows my number only... I request to do Reliance CDMA Postpaid To Reliance CDMA Prepaid with same NAME & ADRESS & passport size photo Dated 13/12/2014 in Reliance Office Vepery Branch Chennai & also Submitted My Name /Adress Proof/ ID Proof/ Passport Size photo for the Reliance Prepaid CDMA request in Reliance Office Vepery Branch (Purasawalkkam) Chennai.CAF NO.[protected].And also I cleared my postpaid dues For Rs. 300/-(Rs.168/- old due + Rs. 132/- Excess Amount) Payment Reciept Number – PMT[protected] dated 13/12/2014. And Reliance Office vepery branch they forwarded all my documents to Reliance Communication Dated 16/12/2014.(As per Reliance Office Vepery Branch-Pursawalkkam) My Reliance Postpaid CDMA Connection [protected] Activated to Reliance Prepaid CDMA Dated 15/12/2014.I did Reliance CDMA recharge pack for Rs. 46/- for Rate Cutter & Rs. 50/- For Talktime dated 15/12/2014.And enjoyed prepaid connection for 2 days. Suddenly My Reliance Prepaid CDMA Number [protected] is stop working Incoming & Outgoing Dated 17/12/2014 to 23/12/2014. I continually follow up for this issue with Reliance 198, *333, Live Chat, emails to customercare, emails to TRAI, emails to RCOM Appellate Authority TN.They had not issued any complaint number for my complaint - Reliance Prepaid CDMA Number [protected] is stop working Incoming & Outgoing Dated 17/12/2014 to 24/12/2014. And finally 198 customercare asked me to submit my proof documents again to Reliance Main Office Nungambakkam Chennai Because they had not received my documents from Reliance Office Vepery Branch.(Where I already submitted My all documents dated 13/12/2014 to Reliance Office Vepery Branch (Purasawalkkam) Chennai). I submitted again my All document to Reliance Main Office Nungambakkam Chennai Dated 22/12/2014 CAF No.[protected]. I received email from RCOM Appellate Authority saying that My number Got Activated. As per RCOM Appellate Authority TN emails commitment recieved in my mail dated 23/12/2014 Given Below... 1) Reliance=[protected]' Re: [protected] was suspended last 7 days without giving any reason by sms/call 2) {DWML14202593} [REPLY1] Re:Re: <.FW.>'Reliance=[protected]' Re: [protected] was suspended last 7 days without giving any reason by sms/call My Number Reliance Prepaid CDMA - [protected] Got Activated again . As per above email reference, They have made a note of thier concern and take this as a feedback to improve RCOM services to meet my expectations. Assuring me of RCOM best services always. Again I enjoyed my prepaid Reliance CDMA connection for 5 days (23/12/2014 to 27/12/2014). Again Suddenly My Reliance Prepaid CDMA Number [protected] is stop working Incoming & Outgoing Dated 28/12/2014 time 12.01 Am onwards. I Again continually follow up for this issue with Reliance 198, *333, Live Chat, emails to customercare, emails to TRAI, emails to RCOM Appellate Authority TN. They had issued complaint number for my complaint - Reliance Prepaid CDMA Number [protected] is stop working Incoming & Outgoing Dated 28/12/2014 onwards. As per complaint Numbers given by Reliance Communication RCOM below...Said Technical Issue will solve 24 hours... Complaint Number 198 Customercare[protected] Date : 28/12/2014 mornning Complaint Number 198 Customercare - [protected] Date : 29/12/2014 mornning RCOM Appellate Authority TN Complaint Number[protected] Date : 29/12/2014.time 07:23 PM And I received my reply email from Reliance Customer care dated 29/12/2014 at afternoon saying that my number [protected] got Terminated.No Reason they had given. Please let me know where is my mistake, where is customer mistake………. When I submitted my all documents as per your Reliance customercare request 2 times - CAF NO.[protected] dated 13/12/2014 & CAF No.[protected]. Dated 22/12/2014. How much I disturbed for my connection.My business got affected badly.due to this issue.Metally Disturbed continysly follow up with Reliance Communications regularly to get my Number [protected] last 20 Days... Pls Help….Pls Help…..Pls Help My Alternate Number - [protected] Thanks & Regards Kishor Chennai

I had port my number from Loop to Idea on 18th of Nov 2014, But for some reason the document got rejected from Idea, An which i got to know on 29th Nov 2014 an till then Loop company got closed, It is my 6years old number, my all known person has only my this number, pls give me a way out the number is [protected]

Dear sir, I am vamsi krishna using uninor service every time in my main balance uninor cutting my money without my permission through vas charges two times I complaint to uninor customer care but problem was repeating from uninor so please take necessary action on uninor. my uninor phone no. [protected] Regards, vamsikrishna cell: [protected]

I have subscribed dish TV for one year after paying annual subscription. Once the channels have been selected, dish TV revises the prices do the channels and removes them unceremoniously. Isn't the price revision only for new customers? What are the guidelines on this? Why we don't have portability of set top boxes? Pl regulate this loot

Dear sir, we are prsenntely using Airtel connection and want to port out from Airtel but they are rejecting our request 2 times We have clear all the pending outstanding and also has marked a mail for knowing the status for any kind of formality to airtel. please help us for port-out from airtel My company name : M/S navya Fashionns pvt. ltd Location : Bhilwara - Rajasthhan contact person : Mahesh contact number : [protected]

Aaj india mai itne users hai jo internet call ki sewa le rahe hai upar se in companyo ne apni marji se sab ke rate itne badaye ja rahe hai ki isse use karna hum jaise logo ke liye kaafi mushkil ho raha hai aap in companys par koi action kyo nahi le rahe ho ye sidha bharat sarkar ko chelang kar rahe koi inhe kyo nahi rokta inka profit to badta jaraha hai or hum kitna sahan kare ye aap bata do sabhi companyo par aapko kuch action lena hoga or jo rates hai unhe same karna hoga pls

My Mobile No is [protected], This Conectivity TATA DOCOMO. To Day 5 pm My Conectivity De activate, With out any information, so I am fully suffere & Mentaly Tention, So Many Importent Call's Missed, Please Kindly My Problem Salve & Funnish TATA DOCOMO company.

Hello Sir, I
We are all know that TRAI has control on all mobile network companies and also it has the control on the call rates etc.Let you know the one thing, I have been using Internet from 2008, observed data prices.

You may surprise that One of the Mobile company provider were at 2008, Rs.98 gives 5GB(5120MB) of 2g data for 1month. Now Rs.98 gives 500MB data for 14 days.It is almost decrease 10 times.Now a days smart phones are increasing in number every smart phone user uses Internet. There is no control on the Internet prices, all the companies hikes their prices unevenly.

So this is serious issue, if we don't pressure on the TRAI, in future mobile companies will give 50MB to Rs.98. So please put pressure on TRAI and fight with TRAI against this issue.
Thank You.

sir...i have a [[protected]] uninor sim since 4 to 5 years...it is my main number.i have a problblem with that for sending SMS.because that in 6 months back, i recived a company msg..["i[censored] want to check ur details of your VOTER ID then send your voter id number to this number..."]..as following that msg i send my voter id number to that number...After 1 day onwards i got a pblem to send sms...SO SIR ...FOR THIS IAM NOT SATISFID...SO KINDLY SOLVE MY PROBLEM...THANKING YOU...MY NUMBER IS ...[protected]...

It has been brought to the notice of Telecom Regulatory Authority of India that some companies / agencies/individuals are asking people to deposit amounts of money in their personal / companies account as Government Tax under Telecom Act 1972 or for clearing of the advanced payment etc. in lieu of leasing the premises of individuals for installation of Mobile tower. After collecting the money these companies/agencies/individuals become unreachable. These companies are issuing fake ‘No Objection Certification’ permission for the Installation of Tower issued by Ministry of Communication and Information Technology. The Public at large is hereby informed that TRAI is not directly or indirectly involved in levying any tax/ fees on leasing the premises for installation of a mobile tower or for issuing any ‘No Objection Certification’ for the purpose. A Mobile tower may be installed by either Telecom service provider or Infrastructure service provider (IP-I) as per their licensing/registration conditions. List of the Telecom service providers and IP-I service providers is available on Department of Telecommunications (DoT) website i.e.www.dot.gov.in. Any person or entity found fraudulently involved in such activity using TRAI name / logo / recommendations or national emblem is liable to be prosecuted under applicable law. Anyone dealing with such companies/agencies/individuals will be doing so at his/her own risk and TRAI cannot be held responsible for any loss or damages suffered directly or indirectly.

My mobile telephone [protected] suddenly became non functional when I was away on a visit to Bangalore. The NOKIO service centre confirmed that there is no fault in the equipment and desired I should refer to service provided AIRTEL. Their service centre at Koramangala, Bangalore confirmed that the SIM card is not working and they cannot replace it and I have to report this only at Chennai where the connection was given ( despite the fact that AIRTEL is an all India company, operating at nook and corner of India). On my return today from Bangalore I reported at AIRTEL, Santhome who also confirmed that the SIM card, issued to me in 2008 has worn out and they will replace it with a new one, continuing with the same number. To get this new SIM card, they compelled me to produce my identity card ( Driving Licence and the PAN Card and also taken a photo of mine with their mobile phone. They have also charged me Rs 25/ for the new SIM card issued to me. My complaint is: as an old customer from 2008, why should I be subjected for proving my identity. Why I should be charged Rs 25 for issue of new SIM card as I have not caused any fault in the old SIM which has worn out on its own. I would appeal to you to kindly take up this matter with AIRTEL and address my grievence.

To whom so ever it may concern [protected][protected]------- Sub: Regarding the current Fair Usage Policy of Mobile Internet Respected Sir, Here I would like to draw your attention on few points regarding the ongoing Fair Usage Policy (FUP) in Mobile Internet domain. Point1: With the growth of Javascript libraries like JQuery for more UI features, more images, the expected size of web pages are to exceed 2300 KB by the end of the 2014, which is a 44% growth compared to 2013 i.e about 1650KB. Some statistics on the growth of average page size 965 kilobytes 2012 census, 2011 average of 702KB. Starting from 14KB in 1995, 93KB by 2003, and 300KB in 2008 and so on. Please mind it that all data are in BYTES and NOT in bits. Now with current FUP of 256 Kilo BITS (NOT Bytes) per second speed, how much time do we need to load an average page? Its (2300x8)/256 = 72 seconds approx...i.e OVER ONE MINUTE ON AN AVERAGE. Forget about the "Heavy" web surfing, like watching educational video lectures on NPTEL! This calculation is ignoring the FACT that speed is NEVER 256kbps but rather is actually @125kbps on avg. And with that speed, it actually would take OVER TWO MINUTES PER PAGE to load, ON AVG ... Point 2: Suppose one spends his hard earned money of Rs. 650 to get (a popular "unlimited plan") with 3GB limit of FUP and validity of 1 month.Now before the FUP limit, net speed would be of around 1.6Mbps = 1600kbps, on an average (even though its told to be of 7.2Mbps speed). How much time does the service provider wants him to use net without FUP?Its (3x1024x1024x8)/1600 = 15729 sec approx. = 4.37 hrs in all, in a WHOLE MONTH!!! And Thats it!! We have 30x24=720 hrs in a month... and how much they want him to be online with descent connection speed? a mere 0.61% of the duration ... Above two points shake my belief in the fairness of the "Fair Usage Policy". I request you to look into the points and resolve the issue. Please clarify if my perception is incomplete in any respect. Thanking You Yours Sincerely Abhinav

This Number called secs after submitting a complaint on consumer forum about ebay and tried to acquire all the debit card details including the atm pin, 3D secure pin etc from me.I immediately disconnected the call as I had suspicion already.Please don't leak and publish the important details of customers to public. Kindly get this caller blocked so that he can't call anyone else.

Dear Sir, A very costly plan was given to me against my needs, however for a long time I wish to discontinue the plan and skip to a prepaid plan but all the time it is said that they will do it after this month but after the completion of the month another bill is send to me for the payment.Now for a couple of months i have almost stopped using the phone, neither i m interested in using net on mobile but still my bill is being send as per old plan and they are not disconnecting my connection despite repeated request.Again I am going today to their office to request the same.Plz.help

I am using 3G network since 2 months.But today suddenly my netpack stopped working.Now it has started but with 2g connection.My 3G netowk is valid till 30th May.I called your Customer care no.He said will get reactivated in 1/2n hr i.e at 7.18 pm.But still I am getting 2G speed.This is not a good customer service as this is effecting your brand and also on valued customers. No:[protected]

Dear Sir/Madam, My self Kamal Gupta living in Jaipur, I have taken 6 Rel. No's (including postpaid and prepaid) and due to Sr. Executive Mr. Akhilesh and Akshya and Executive Mr Om misbehaviour of Reliance company I want to switch my all Rel. services, I had an issue my bal deduction 3 days before using GPRS service on my No [protected], 3 days back I got a msz from your 3600 No that I have left 46 Rs and 14 Mb to use so I immediately went for Gprs recharge pack worth Rs 156 for 1 Gb and when I got confirmation msz from your side I saw My net bal is 1021 Mb but my main bal was nil whereas it should have been 46 Rs, for this when I complained to customer care they took my request and told me my request will be resolved in 2 days, my request no was[protected] but I didn't get any bal till date, when I talked at customer care they told me for waiting 24 hours but didn't get, When I again called then they told me for waiting 12 hours but bot get, so I again talked at customer care they they transferred my call to Sr executive Mr. Akhilesh and Akshay but they didn't listen to me and threated for disconnecting line and said your request is completed 3 days so you can't get your bal back and disconnecting the line by saying if You can go to Reliance outlet then put your complain there, 2-3 time they did same, customer care is made to help their customers not to disconnect the line while talking but I faced this problem, I have your 6 connections and want to discontinue 5 among them due to your Executives misbehave, I will go to your senior officer regarding this mail and will say to him for close all connection named on me. My rel no's to be discontinued are given below: [protected] (postpaid) [protected] (postpaid) leave this no [protected] (prepaid) [protected] [protected] [protected] [protected] Kamal Gupta [protected]/[protected]