TRAI Complaints & Reviews

I had deactivated the local cable tv service on account of relocation after settling all dues. Now when i called them for an noc for using the same set top box they refused citing they provide only when i visit their office in person. I live in a different city & its not possible for me to visit now. A scanned image of the letter or an email will suffice. They just bluntly refused to do so. Moreover, they refused to return my deposit for set top box citing its non-refundable. Had i knew an noc was required i would have done so before my relocation.
A/c id: 10094
Ss cable (Incable) thane, mh

Dear Sir,
Good Day!

I have applied for new connction on timbl Boradband, I have word with Mr. Sheeta Puri for connection but at the time of connection she will not told me about another charges. but at the time of connection they said extra chrges will be applicable for wire.

I have applied for refund process 22.09.2019 on at ther customer care, also talk with his seniors, no one reply.

could you please interven and arrange my refund.

I will share you number of all person,

Sheetal Puri [protected]
faiz[protected]
Call Center No [protected]

I'm akhil s from kerala, kottayam, 686564
Im porting my sim from bsnl to airtel, but it show very poor network coverage in my home area. Indoor having no coverage and outdoor has lower coverage. So i reported many times, but they are not responding them. Always talking the same excuse. I can't attend call, and not connect incoming and outgoing calls. So i lost many things in my life. I'm not satisfy in airtel connection. So i kindly requestd to getting a solution.

This her last replay:
Thank you for contacting us. It is our constant endeavor to provide the best quality services on your airtel mobile 94477xxxxx. Reference no. For your request is cuvlt[protected].

I lost a phone, vivo v11 pro on 4 oct'19. Its starry night black in colour. It had mere scratch on the edge of the screen. Its imei number is [protected] and model number is vivo1804, also it was around 7.00pm that those two men snatched it away when i was just holding it while being a an e-rickshaw. They were on a bike and i failed to catch their bike number. Also, had dusky skin tone.
Help me find my phone. I can't track it also my sim has been blocked. Find me a way to get it back?

Dear sir, i have videocon d2h setup box id no 87546950 which is hanging from last month, i have given complaint on 9 sept to customer care, complaint no[protected] on which engineer are closed without visiting and solving complaint, i again give complain on 27 september 2019, compain no[protected] on which they deduct 200 rs service charge and nobody has visited and closed the compaint, again on 4 oct they have reopen the complaint no[protected]
From last one month they are doing false commitment and engineer are falsely closed all complaint, required your action on the above complaint number

Sir i am from andhra pradesh nellore. I have taken up act digital tv. I have been paying 350 rs monthly for my connection. After paying 350 rs also act management nellore is not providing my required channel 99%tv telugu news channel. When called to the customer care they asked for 20 rs extra for this channel where it is free to air channel. When i asked why i should pay they told that this channel is not in trai list. When asked the cable operator no answer.

Dear Sirs,

We have been the customers of Videocon d2h from 1 March 2019. Customer number[protected].

They disconnect the channels we had selected in March 2019 and have been watching, in an haphazard manner. They show channels which we don’t want and have not subscribed to in March. We called their customer care on [protected] many times. They don’t answer our queries at all. Instead they keep on fooling us by asking counter questions which have no correlation to our complaints. They also transfer the calls to someone else and put us on hold for long duration, say 30 to 45 minutes. Then they disconnect the calls rudely. Then we have to call again and the process starts all over again, with another customer care employee. If we are lucky to get an employee who is helpful, they say that all the disconnections have been done by their system or we have never been watching the said channels. They tell us to activate the channels once again.

Videocon d2h is actually making a mockery of the system.

Request TRAI to help us.

Regards
Mrs. Ranjini Ramakrishnan
[protected]
Bengaluru.

HI Team,


This is regarding cable connection on number [protected], Card number [protected], service provider ABVTC.

Cable operator name details are as following:

“Jay shree Ganesh Cable TV network

Main chauraha, Station Road, Suroth

Hindaun City, (Karauli) - 322251”

This operator has taken advance from us from date 31.03.2019 to 30.04.2020. Attached is receipt for the same.

Complaint : This has been more than 5 days and no channel is coming in our connection. We have tried calling given numbers but no one is responding and sometimes they say that recharge will be done in some time.

This connection for retired couple and it is very difficult for them to call these numbers and getting the issue resolved. No one is entertaining them in this issue.

This is harassment of mental peace and violation of consumer rights. Please take necessary action on this and provide your escalation matrix as well.

Thanks you!!

Hello sir, bsnl again cheating. Last month they reduce my internet balance. I complaint trai. After few days they give me my internet balance. Now he cheats me again. Why bsnl cheating in every month. You can a seviour action in bsnl. Otherwise i will change my network bsnl to other networks. Please quick action and inform me. My mail id [protected]@gmail.com

I have visited Vodafone egmore showroom Last 6 Aug 2019 I had port network change in my three Mobile number from Airtel to Vodafone network same time I called to Airtel customer care and confirm subject Mobile closing amount same amount I had paid thought bill desk and provide bill paid proof and my KYC documents. Some issue from Vodafone I raised complain than only activated number.
Now the issue is I get massage from Vodafone for [protected] your bill of Rs 430.6 is due with your previous Mobile Operator. Please submit payment receipt at Vodafone Store by 05-Oct-2019 12:00:00 AM to enjoy uninterrupted services. Kindly ignore this message if you have already done the needful or please call 199 / [protected] in case of any queries.
Note: Iam customer Airtel Network as of now still nothing mails or massage sent to me for pending bill payment..
So this is for finally I had paid thought bill desk that issue amount for my three Mobile number. Kindly revert in future I get any issue I filed case to Legal.
Please find the attached files# My bank statement - bill amount paid# Massage received from Vodafone # My payment details for Airtel Network for Port
I have awaiting for revert for future action.

Sir this is regarding billing issue we have due date to complete billing cycle till october 5th 2019 but with out any information they changed to other line immediately loose connection and on october 2nd again we done recharge of 300/-. Without proper communication how they can do and properly no response providing and facing lot of technical problems past 4months in a month minimum 5-6 days won't get channels kindly do resolve issue

Sir, we are from gudivada krishna d. T.in our area ban abn and tv5 channels in citicable network but we want to watch these two channels. We request to network people. But they are not respond our request so please take action on network and release these two channels as early as possible. We pay money to all channels but they are not interest to broadcast this channels. So please release these two channels as early as possible.

Thanking you sir,

Dear sir,
I have already recharge (Rs.705/-) my service provider videocon d2h but present time my d2h is not start, i called to customer care he/she said to me for complain and engineer charge is rs. 200/- chargeable, paid by consumer, why...?
Please response of my complained.
In videocon d2h complain no, 67907775.

From
Gulab chand
[protected]
Pali (Raj.)

We are being harassed by airtel digital tv connection company. They have over charged us for installation of settopbox. And to add to our grievance they have inactivated our connection inspire of maintaining enough balance in our recharge account. Airtel technician are also harassing me for service charges. We have been charged double for i stallion of new set of box.

Hi team

I am facing issue of activation of caller tune without my confirmation.I had called vodafone customer care no 198 on 2nd sep 2019 regarding deactivation of caller tune. That excutive told me this service was enbled with my confirmation but i didnt called and messaged for the same as i placed one more complaint as i am receiving fraud messages regarding otp from no 17863 as per below from 23rd aug 2019. SR no[protected] for this complaint but still not received any call from your side. Still i am receiving Call tune activation messages.

Now once again i received message from you caller tune activation messaged from last on 24th Aug 2019 without my confirnation. Excutive told me that i placed request via internet i didnt the same. He is given SR No 004-[protected].

From last one month i received multipal activation for callertune and still my caller tune service active. They Also Charged me for the same and dined to Reverse my bill payment. Customer care not providing their personal details for file complaint.

I was mailed to Nodal Officer and Customer care but no one interested.

Please take action for the Same

Thanks and Regards
Suchita Dabre
[protected]

Applicant name: sachin naik

Aadarsh colony, old vidyasagar college,

[censored]alwadi, ramtek dist. Nagpur -441106

Postpaid airtel n.:- [protected]

Also (Prepaid - [protected], [protected])

Respected officer,

I hereby inform you that, from last 8 years i am user of airtel postpaid connection. But from last 2 years i have problem with network coverage and internet issue only at my home place, and this same is happening with other airtel numbers of my family members. But when we are using other network service provider (Like - jio bsnl idea) there is no issue with network and internet.

For mentioned issue i am continuously taking follow-up and talking with customer care executive since 2 years but there is no proper response to my query. I had received just one reply "site updation" and nothing else happen. And query not resolved.

Once your senior cc executive (Female) very badly misbehave with us on telecalling in sept. 2019.

One more thing your executives continually calling me and requesting to not to leave service. Now i am finally asking you that what should i do. Because now it's a limit i am decided to switch the service and not going to paid the balance bill because of bad service which i was not used it just a rental charges.

I am just waiting for your reply for a week. If you will solve my issue will continue with service else will switch the service. It my kind request to you, look into my issue and resolved it. I am very much time waits for resolving issue. But now it's beyond the limit

I am looking for positive response from your side. And hopes for best result.

Thanks and regards,

Sachin naik

Aadarsh colony, old vidyasagar college,

[censored]alwadi, ramtek dist. Nagpur -441106

Mob.:-[protected]

Reply from airtel
Dear sachin naik,

Warm greetings from airtel!

I am hyndavi baddepudi, your airtel experience advisor.

I am writing in response to your email expressing concern over network issue for your airtel mobile number [protected].

We are looking into the matter and will get back to you within 72 hours.

Hope it helps!

Best regards
Hyndavi baddepudi
Advisor : customer experience
Bharti airtel ltd

Respected concern person
Thanks for your valuable reply to my issue.
But i hereby inform you that, as per your mail you told me to solve the issue in 72 hours. But now more than 100 hrs gone but there is no solution rather issues was increased more.
Now there is no network on my device also call dropping problem also increased.
So kindly look into my issue as soon as possible and help me out.
Waiting for your response.
Provided this is last chance for service provider to solve issue other wise i need to change the service provider and i m not going to pay the bill remaining.
Thanks and regards

Sir registered mobile number [protected] distv vc number is [protected] 16th september 2019 to 01st october 2019 complaint not solved and old vc number is [protected] without permission change vc umber and packages but no improvement not properly visit senior engineer i'm complaint customer care call not properly answer and iritatting questions please requested sir i'm very feeling and next steps your valuable reply regards thankyou

Sir maine rbl bank ke cusmer care par 08/08/19 to 24/09/19 tak kai bar call kiya par mujhe hamesa wrong and incompleete information hi mili h yaha senior me wrong information dete h meri bat amanpreet se hui thi unhone bhi mujhe wrong information di maine inke am se bhi bat ki to unhone meri call kat di aur mujhe call back bhi nahi kiya mera 4500 ka fainecial charge kaga h wrong infometion ke baje se plz in logo par acyion leejiye me consumer cort me jaunga inki kartoote lerkar mere pass in sabhi ki call recoding h. Aur inlogo ke care par agent batameegi se bat karte h.

Dear team,
From 14/09/2019 regularly i am calling the customer care no [protected] for resolution of my d2h problem. Except home channel, no channel is coming with msg. Insert smart card properly. As per customer care suggestion i had requested them for an engineer visit to fix the issue.
Time and again they are giving series of complaint no on different dates like[protected],[protected], [protected] and latest one is[protected].

After a series of call their engineer called me on 27th sept. Only and didn't visited the site. Althoug i had emai to customer care, no positive outcome came till date. Each and everytime they are assuring, that it will be resolved by another 24hours.

Without providing any service they are also deducting daily₹10/- b? From my recharge amount which is unethical.
Customer id 79188774
Under the above circumstances i compel to drop this in your portal.

Regards

Debashish
[protected]@gmail.com

I have recharged my bsnl sim ([protected]) with rs. 319 (Special recharge for 84 days) through bhim pay on 14th sept. 2019 and my validity exdended to 7th dec 2019. After 10 days i have been received massege that "your plan validity will be ended today," after end of every calls. This type of massage i have never seen before. I tried to contact with bsnl costumer service but due to continious inturrupted/ bad service network i could not able to discuss with any costumer care executive and i have recharged another 319 plan on 28th sep 2019 to avoid the loss of balance data, which was a mistake done by me. Now bsnl ostumer care executives telling that the amout might have reverted back if recharge was done at any bsnl recharge outlet. As the recharge was done through bhim pay this not possible.
Despite of many problems in voice and data sector in bsnl i have never think to change the bsnl sim because i was a blind supporter of bsnl. But my patience break yesterday and i request all my brothers and sisters to think twice before purchasing a sim from bsnl. Now without any hesitation i am going to change the service provider to airtel.