Travelyaari.com Complaints & Reviews

Please refund the ticket amount bangalore to mangalore rs.750/- srs travels on 21st may 9.00pm. As telephonic call on 20.05.2020. Ticket no.343.44917
And mangalore to bangalore rs.650/- srs travels on 25.05.2020 at10pm.
In both trips at night. I have not travelled..

Dear sir,
My name is gaurav bajaj and i have bus ticket booked on yesterday by phonepe on your merchant praygraj to delhi and mticket no. Is [protected] and pnr is[protected] and i have a call bus owner he is not confirmed to bus going or not is not about sure. Kindly confirm to me bus going or not praygraj to delhi...

Regards gaurav bajaj

Hi,

I have book two tickets for manali destination and due to lock down we are not able to visit it. That's why whatever hotel and train tickets we have done are cancelled and they have refunded the money. But, as soon as i contacted travelyaari services they throw me an email that they don't have their accountant to check the refund. Then i again email and after that they said bus operator is not providing any feedback on this. Is this the way to treat your customers. If we are providing online services then we had to maintain a facility in case the bus ticket is cancelled we can refund the amount. But they are not doing it.

I think they need to stop providing bus services and let us assume that we need to book the bus on the spot.

Pathetic service and i will strongly recommend to not use their bus services, because they just cheat, fraud and showing their helplessness that's why this review is required.

Hello,
I am madhurima, booked a ticket to hyderabad from bangalore in orange travels in travel yaari and i didn't get any notification regarding the ticket cancellation or refund. I've tried calling the customer service but it is currently unavailable. Driver's number is switched off. Hence i need to know the current status of my ticket.

Thankyou.

Following are the details regarding my bus booking from pune to yavatmal. The bus was cancelled by bus provider itself.
Pnr no.[protected]
Ticket no.[protected]
Even after numbers of mails on travelyari support, i haven't got my tickets refund. And didn't got any responsible reply from them.
Kindly resolve the issue.

Regards,
Rohit

I have booked my ticket in deep travels, seat number 13, 17, 18 yesterday.
As i have booked it online and it has been cancelled yesterday itself then i need a refund.
I have been trying from past few hours still i could not approach with the refund details.
I would like a positive response from you and help me getting it back.

Please help me.
Thank you.

When i try to book a seat in volvo bus for travel from patiala to delhi in bus departing at 4.20 am and 5.00am, the system is showing one seat available in both the buses but when i try to make payment the system shows a message"the seat has been booked by some one else" and the same message is being repeated since the last two hours despite the fact that one seat is available there in both the buses.

I have booked a bus ticket (Ticket no.[protected] from bangalore to hyderabad for 6th march 2020 and decided to go for cancellation between 12-24 hours prior to my journey start time.

However when i tried to cancel the ticket i got an error

"ops ticket could not be cancelled pls contact operator"

I immediately wrote a mail to travelyarri with the screenshot of the error & marked srs travels in the copy.

Basis my complaint i got a call from travelyarri next day stating i am not allowed to cancel the ticket as i have gone for the modification.

The fact of the matter is, its the operator who decided to change the bus & seat number as they decided to merge passengers of multiple trips in to one (May be due to large scale cancellations on account corona virus) and i have never requested for the same. How come the changes made by the operator be treated as the modification made by the customer & thereby denying the refund against cancellation.

Dear sir, i booked the bus ticket from travelyaari online apps for bijapur to bangalore on 4th march 9.54pm.. And the ticket is for 5th march 6.30pm vrl travels. I paid the money through net banking and the amount is deducted 700 from my account and the payment is incomplete till now.. So please kindly refund the exact amount

Your sincerely
Dollina k

Sir i booked the ticket from travelyaari from bijapur to bangalore for 5th march for vrl travel 6.30pm bus on the day of 4th march 9.54pm and the payment is done from my netbanking account they deducted 700rs and the booking confirmation is not done yet.. So kindly please refund the amount and my ref no. Is[protected]. So please kindly help in this and please do refund the amount

Travelyaari,

World you please mind responding?

If i do not hear anything now then i will have to go and raise a complain with consumer forum.

Regards,
Shreyansh vora
[protected].

Hide original message

On feb 6, 2020 3:22 pm, [protected]@yahoo.com wrote:
Updates please... Still waiting for call from escalation manager.

Regards,
Shreyansh vora
[protected].

On feb 4, 2020 19:40, [protected]@yahoo.com wrote:
Hi devendra,

I still haven't received the call even after you confirmed that i'll receive it by 06:00 pm today.

Still waiting for it.

Regards,
Shreyansh vora.
[protected].

On feb 3, 2020 2:28 pm, [protected]@yahoo.com wrote:
Any updates???

I am still waiting for the call as committee multiple times from travelyaari but haven reviews it het.

Regards,
Shreyansh vora.

On feb 2, 2020 2:23 pm, [protected]@yahoo.com wrote:
Any updates?

On feb 1, 2020 2:04 pm, [protected]@yahoo.com wrote:
Hello devendra,

As per our telephonic discussion you will escalate this matter ti the highest escalation point possible in travelyaari and ask that person to give me a call by 04:00 pm today to get this resolve.
If call is not scheduled then all the responsibility for cancellation of this ticket and refunding the amount liase with mr devendra as he is not arranging this call since last 3 days even after asking for it multiple times and not even responding on emails.

Regards,
Shreyansh vora.
[protected].

On feb 1, 2020 10:42, [protected]@yahoo.com wrote:
Hello mr devendra / ma aatiq,

I am still waiting for the partial ticket cancellation.

Request you to get this resolve asap and refund my money.

Seems like travelyaari is not having intentions to resolve and refund.

Regards,
Shreyansh vora
[protected].

On jan 31, 2020 12:16, [protected]@yahoo.com wrote:
Hello mr devendra / aatiq,

I am still waiting for an update on this.
I am requesting you to please escalate this to the next level if you are unable to resolve this.

Regards,
Shreyansh vora.
[protected].

On jan 30, 2020 1:14 pm, [protected]@yahoo.com wrote:
Hi devendra,

This is the screenshot from operator and i am not concerned about what your agreement is with operator.

While booking the ticket i did not get any information from travelyaari that you will not allow partial cancellation for this operator.

As discussed please schedule a call with your highest escalation point by 5:00 pm ist today and get this resolve. If not then please cancel the ticket partially and refund my balance amount.

Feel free to call me on [protected] for any further discussion.

Thanks.

On jan 30, 2020 12:26 pm, [protected]@travelyaari.com wrote:
Hi shreyansh,

Greetings from travelyaari!
​
We regret the inconvenience caused to you,

Please be informed, this is with reference to your complaint regarding ticket will cancel and charges as per cancellation policy.
However, cancellation policies are decided by operators and not by travelyaari. Cancellations policies are mentioned during the booking and can vary according to the operators & tickets will be cancelled as per the cancellation policy linked with the ticket.

As per operator, partial cancellation will not be applicable for other booking partners.

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on[protected].

Happy travelling!

Thanks and regards,
Team travelyaari.
Ticket: http://support.travelyaari.com/public/tickets/ab0e4b0af[protected]e5ced290fdc149...⇄

On thu, 30 jan at 9:12 am, shreyansh_321 wrote:
Hello team,

In the screenshot i have provided from operatos website, it only saya that partial cancellation is allowed and there are no conditions mentioned what you are saying.

If travelyaari has any such conditions with operator then it should have been reflected on travelyaari's website while making the booking, this was not mentioned anywhere while booking the ticket on travelyaari.

Hence request you to partially cancel the ticket and refund me my money.

I have a suggestion as well, if partial cancellation is an issue right now, travelyaari can cancel the complete ticket and rebook the ticket for 2 pessengers. But please note i as a customer i will bear the cancellation charge of one ticket only and other cancellation charges and fare difference (If any) will have to be taken up by travelyaari.

Please confirm on this asap.

Regards,
Shreyansh vora.

On jan 29, 2020 17:35, [protected]@travelyaari.com wrote:
Hi shreyansh,

Greetings from travelyaari!

We have re-validated the complete issue at our end and wish to update you that, as per operator policy partial cancellation will be applicable if bookings from their site (Orange tours and travels) will be eligible for cancellation through cancellation form on this site only. No cancellation request will be entertained by any branch or agent bookings. Hence, we are unable to modify your ticket.

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on[protected].

Happy travelling!

Thanks and regards,
Team travelyaari.
Ticket: http://support.travelyaari.com/public/tickets/ab0e4b0af[protected]e5ced290fdc149...⇄

On wed, 29 jan at 3:21 pm, [protected]@travelyaari.com wrote:
Hi shreyansh,

Greetings from travelyaari!

We would like to inform you that the cancellation policies and modification are decided by operators and not by travelyaari.
Hence, we were unable to modify the ticket as per operator policy.
​
For more details we request you to contact operator - [protected]
​
For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on[protected].

Happy travelling!

Thanks and regards,
Team travelyaari.
Ticket: http://support.travelyaari.com/public/tickets/ab0e4b0af[protected]e5ced290fdc149...⇄

On wed, 29 jan at 2:51 pm, shreyansh_321 wrote:
Why can't i partially cancel the ticket when 2 out of 3 passengers want to travel on same dates?
Who will bear the extra cost if i completely cancel the ticket and rebook it with new fares?

Regards,
Shreyansh vora.
[protected].
204893:42441

Dear sir
I Sharad Rajpurkar booked bus thane to Ahmedabad
and made payment Rupees 978 for
Travel date 27.12.2019
Bus name :Global Travel 21.14 pm
Boarding at Kalwa naka

as per your instruction I have made Payment Rupees 978 by online debit card on 10.45 pm on 26.12.2019
and payment transfer to your account also I have otp id is 451472
but ticket information has not received .
Pl. do the needful
pl. call on M: [protected]
Email ID:

Regards
Sharad

Sir, my money not return till date, but i am also suffer that time.
Sir next 48 hrs my money not return my account i will go consumer court. Total responsibility agence.
Ticket are bellow

[12/14, 18:51] sagar patil: dear pax, ur journey for nashik to nadiad on[protected]:30 pm, bus no.: gj-03-bv-7744-sky blue is canceled. Sorry for inconvenience. Thanks neeta tours and travels
[12/14, 18:59] sagar patil: dear pax, ur journey for nashik to nadiad on[protected]:30 pm, bus no.: gj-03-bv-7744-sky blue is canceled. Sorry for inconvenience. Thanks neeta tours and travels

I received an sms at 8.03 pm before my departure time 9.50pm on[protected] mentioning that bus would about to start. And i received a trip reminder email at 8.07pm clearly indicating trip confirmed. But at 9.16 pm, i received a call from [protected] informing me that the bus was cancelled. He said further, an alternative seat would be arranged in another bus and took the boarding point as sr nagar for boarding at 9.30pm. I said ok. He said again at 9.30am he said he would book for ameerpet for boarding at 9.50am. I said ok. Again he said. He would book 10.30pm for lb nagar. Ultimately he has given up causing me to make myself for alternative arrangement. If he could inform the cancellation of the bus at least 2 hours before the schedule departure. Ultimately, i had to book a cab and went to nellore 470kms away from hyderabad costing me rs.[protected]kmsx12/kmx2sides as per cab rules). As it was fixed and mandatory program for maintaining relationship, i had to travel and attend the 11th day ceremonial occasion of my relative at nellore.
1. Ticket from hyderabad to nellore
2. Kaveri travels.
3. Pnr no. Abrs7782595
4. Ticket no.[protected]

Hence considering all, i request you to reimburse me the amount rs.11280 given to cab service duly crediting to my bank account which was used for booking the ticket through travelyaari.

Thanks,
Edara sattibabu

Since the customer satisfaction is also 28% which means that you guys are really not supportive to the problems of the customers .
[protected] Is the booking id and we booked with the wrong dates and after noticing it within 15 mins we called to which there were amendments at all. There was no benefit of doubt and also the cancellation policy wasn’t clear .
We called a multiple times to cancel it or to change the booking dates but helpless you’re .
Now because of you people and your stupid no flexible policy one person couldn’t go to Ooty . The person whose birthday it was .
The amount might not be huge for you but was for him who doesn’t have any support .

Also the your complaint forum says we ain’t registered

I had booked ac bus ticket from aurangabad to nagpur on 4/11/2019 but the bus operator provided non ac bus. I must get compensation of rs400/ for two tickets.
Pnr:[protected]
Bus operator :royal chintamani travels. Bus was delayed for more than three hours so i could not attend my office. Bus seats were very dirty and congested. Blankets were given after depositing inr100/ advance.

Hi

As today i have booking for bus from delhi t9 chandigarh and i was on way to reach bus stop i called on no given bus ticket issued by your website and told them i m on way will reach in another 5 minutes they didn't helped i missed bus just from 5 minutes how can be someone so unkind i want my money back here is my ticket detail. This is irresponsible behaviour
Travelyaari e-ticket & invoice for delhi - chandigarh bus booking pnr[protected]

Anjali
[protected]

Hi,

I booked a ticket from travelyaari.com. From chennai to bangalore.

I was booked sleeper bus when i was booking. But at the time of bording they said some problems with bus so they arranging semi sleeper for the same fair.

I never expected such a poor service from traveyaari. It was very bad condition at eary morning.. Because of your such poor service.

Instead of noticing at the time of bording if you had informed early so i can look for better bus service for my travel..

My details are below.

Travelyaari.com mticket no:[protected], pnr:[protected], chennai-bengaluru,[protected], seat:l15, krsb travels., name:xxxxx

My ticket number is[protected] travel date was 14th aug but due to unknown reasons it was cancelled by punjab roadways on 13th aug and i got intimation as well. And message came that full refund will be processed but till today it is not refunded. I had called several times and they are saying that they will check it as bus was rescheduled later. (No intimation provided to us). I contacted travelyaari on facebook as well they assured me so resolve it but it has been too late now.

I had booked my ticket from travel yarri.com although the ticket was booked effortlessly, my bus got cancelled and i have took travelyaari insurance also which assured me that i will get 100%refund if the bus got cancelled. It has been a day yet no information on refunds or cancellation of journey has been provided. My bus booked under name of
Vaishali singh
From gurgaon to jaipur
By gujrat travels on 12pm
Date 19th of aug 2019
From iffco chowk gurgaon.
Contact me for further details.