TVS Motor Company Complaints & Reviews

I purchesed a new Apache RTR 160 just one month ago on 5th jan 2010.It had a serious problem with its shock absorbers.They always make large sounds when getting on to even small obstacles.The dealer said that it would be corrercted in the first servicing.At the time of first servicing I mentioned the problem with a serious concern and it is not yet corrected.Now they are saying that it will take another 3 hours to completely correct the bike.It has also problems wih the gear shifting and also the bike vibrates dangerously in the speed of 50-60km/H.

iam very sorry to write a complaint on this, recently my bike was got accident and i handover to show room which was near to my place Dharmana TVS at visakhapatnam in andhrapradesh, those showroom garage guys replaced original parts like disc brake, pump and shock absorber pump with duplicate cheap parts. And they charged for 16000rupees as repair charges, after three days of deliver the vehicle we noticed and we got problems with back disc brakes and shocks. Please take an seviour action on that company and act as favour to me. Iam not scared to show my name and details on this complaint.

thank you

I have puschased one Digital CDI AC (N2060080) from Shree Krishna Agencies, Canara Bank Building, Sevoke Road, Siliguri, West Bengal (Authorised Parts Stockist-TVS Motor Co. Ltd.) with a cash of Rs.1170.00 (rupees one thousand one hundred and seventy only) on 7th January, 2010 at 6:35 p.m.But when I went to the stockist (namely Mr.Sandip Agarwal) to return the purchased article after a half an hour, he denied to take it back, saying he doesn't return money in exchange of sold goods.Even he denied to sell other products of the same amount exchanging the sold CDI AC. The returned product was well sealed and packed. Can any authorised stockist do this?I attach herewith the Tax Invoice.

This to bring to your notice that i Sk Mastan residing at nellore , AndhraPradesh had purchased TVS Apache RTR 180 3 months back .....
Frame number MD634KE6192K08344
Engine Number OE6K92008486

Right from the day one iam facing lot of troubles with engine such as millage, starting problem etc.. and also no proper tyregrip on the road when ever the disk break is applied the rear wheel skids hope a speedy response from you.

Hi,

I am Arun. I bhought TVS Apache in Dec 2009. After 3rd day (I only drove for 80 km) my engine bold was gone and all the engine oil went off. It seems that this caused because of bad component fixing by the TVS or by the show room.

Please do not buy TVS vehicle from SriHari Motors, Bangalore (Opp: Forum Mall). The service is very bad. These people took money for additional parts like indicator buzzer and laddy handle but these were not really installed in my bike and they closed the shop and kept my bike outside on the day I purchased the vehicle. The response was so bad.

I request TVS, please take care of this kind of bad show rooms.

MY BIKE'S front has been changed before it was sold to me. I have informed the TVS company in the initial 7 days of purcahse that either there is some fault in the bike or the parts have been replaced but they do not admit to the fact. One showroom in panchkula says that there is some defect and has changed the front of the vehicle however the CMPL TVS showroom in chandigarh denies the fact till date. I had never thought that it is so unsafe to buy products from shwrooms. It means stand at the showroom door and wait for the delivery truck. As soon as the truck comes buy the bike else some changes would be done to your bike.

I have written complaint to the TVS authorities thrice. I am pasting the emails to this complaint. Please help.


EMAILS ARE AS FOLLOWS


I am marking a copy of my complaint to the consumer court. I do not think there is an alternative to this issue.

regards,

Bhaskar Verma
[protected]

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@tvsmotor.in
Subject: VERY VERY VERY DISAPPOINTED---WILL GO TO THE COURT NOW.
Date: Thu, 31 Dec 2009 13:05:19 +0530

Sir,

I really disappreciate the kind of importance given to the cusotmers in TVS.

I am wring down my story once again and if you understand kindly give an immediate response as 60000 rs of mine are lying at home, standing in the shape of TVS apache.

i PURCHASED APACHE RTR 160 from CMPL AUTOMOBILES CHANDIGARH on[protected]. In the initial days as it was mentioned that the bike needs to be driven slowly I did not drive it at a speed of more than 40km/L however after the first service when i drove the bike at around more than 50 km/L i and my friends experienced that the bike is not stable and is bending on one side. After driving the bike for 10 kms at a stretch a pain used to emerge in the left hand of the driver. I took the bike to CMPL and told them regarding the issue. The mechanics and the head of the agency there said that there is no issue and the shaking of the bike is only because the tyres are having a defect. They gave me the number of the tyre engineer([protected]. I kept on calling the engineer but to my misfortune he was always travelling and we could not meet for a week. In the end i got the tyres replaced from outside.

Now, the bike was still instable and the pain in the left hand story did not stop. I took the bike to EKAM AUTOS IN PANCHKULA and they admitted that there is some issue in the front of the bike. I then wrote a letter to your company stating my problem. I did receive a call from an engineer in Delhi and some people in chandigarh and was finally told to give the bike to CMPL for repair. I went there and the service engineer Rohit Aggarwal checked the bike and said that there is no issue and the bike is perfectly fine. I was so disgusted with his reply that I literally wanted to take the bike and go back home and write the incidence to a local news paper but rohit told me to collect the bike in the evening. They softened the rear shockers and gave the bike back to me. There was no difference in the running of the bike. Same instability, pain in the hand, bike's face dropping on one side. I then came to know that ROHIT ([protected]) and AREA MANAGER Mr. Bhatia ([protected]) are going to do nothing about this issue. They are just trying to passify me and finish this complain.

The CMPL people asked me to write on a paper that the bike is fine now and then only can i take the bike. I thought that it might be the regular procedure so I followed it and the very next day I took the bike to EKAM auto in panchkula. The EKAM people said that they will change the front of the bike and the problem might get away. I was not at all ready for the repairs but as the problem was not shedding away I agreed so that I can at least ride my new bike at ease.

TO MY AND AGENCY PEOPLE'S SHOCK, when the bike's front was opened for changing the t and the shocker rods the bike was found to be pre-opened. The support under the front mud guard known as the chimta was missing. It clearly states that the bike was opened and while fitting back the parts the mechanic forgot to put the chimta in place again.

Your company authorities, rohit and Mr. Bhatia are not listening to the issue at all. I will go to the court, to the news paper authorities and to everyone possible to get justice in this regards. I have spent good 60000 bucks for my convenience and not for harassment. Please LISTEN TO MY COMPLAIN AND CHANGE MY BIKE. I HAVE TOLD YOUR COMPANY MY PROBLEM IN THE INITIAL WEEK OF PURCHASE, MANY TIMES ON THE EMAIL AND NOW LAST TIME i HAVE TOLD YOU THE STORY ONCE AGAIN. i REQUEST YOU TO KINDLY TAKE THIS CASE SERIOUSLY and ask your dealers not to touch the bike until sold. i need immediate justice in this regards. I will not drive a repaired bike.

CONTACT ME AT [protected]

REGARDS

BHASKAR VERMA


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@tvsmotor.in
Subject: RE: TVS Motor Company : Contact Us
Date: Mon, 28 Dec 2009 17:02:55 +0530

Sir/Maam,

I am very disappointed at the quality of service given to me. Your service engineer Mr. Rohit Aggarwal and are manager Mr. Bhatia is not able to resolve my problem.

It has also been proven that the bike which has been sold to me was opened before being sold. The service people of TVS at panchkula have themselves checked that the front portion of the bike was opened.

Is this the kind of crookedness being carried out at the TVS showrooms???? The chandigarh showroom owner has got this bike opened and parts replaced before it was sold to me.

I had a problem in the bike handling since day 1. I reported the problem to the showroom people in the initial days of purchase but nothing happened. They kept on saying that the problem was in tyres and not in the bike. I got the tyres replaced from outside and the problem still persists. Now, the panchkula service center of TVS opened up the front of the bike and replaced the T and the shocker rods. Still the problem is there. Why should I drive a repaired bike when I had reported the problem in the first 15 days. How the hell a showroom owner has the guts to get the brand new bike's parts replaced. This is the final letter which I am writing to the company. In case you do not give an ear to my problem, I will go to the consumer court

I will make sure that each and every news paper in chandigarh knows what happens in the showrooms at TVS outlets. I have been harassed many times now. 6 holidays from my office. Leaving important work, and what i get is only assurance.

Please call me at [protected]. I WANT A RESOLUTION RIGHT NOW!!!!!!!!!!!!!!!!!!

Regards

Bhaskar Verma





[protected][protected][protected][protected]
From: [protected]@tvsmotor.in
To: [protected]@hotmail.com
Subject: Re: TVS Motor Company : Contact Us
Date: Fri, 11 Dec 2009 14:21:21 +0530


Dear Mr.Verma ,

Thank you for contacting us. Our sincere apologies for the inconvenience caused. We've forwarded your mail to the respective department and will do the needful at the earliest.

With Warm Regards
Helpdesk @TVS Motor Company



----- Original Message -----
From: Bhaskar Verma
To: [protected]@tvsmotor.in
Sent: Thursday, December 10, 2009 4:51 PM
Subject: TVS Motor Company : Contact Us


Mail Sent By Bhaskar Verma.

Regarding Sales Support


Name Bhaskar Verma
Vehicle Owned TVS Apache
Service Dealer CMPL automobiles pvt ltd.
Purchase Date 09/11/2009
City 18
Email [protected]@hotmail.com
Phone No [protected]
Address 1593 sector 21 panchkula
message sir I have bought a bike from you with chassis number MD634KE4892K02832.From the very first day the bike was instable. I took it to the dealer (CMPL in chandigarh)and he told me that the tyre needs to be replaced and i should speak to the tyre engineer. The engineer kept giving me time for 2 weeks but did not meet as he said he is too busy(his number [protected]). I got the tyres replaced and though the bubbling of the handle has stopped now but the bike is dropping on one side. I took it to the panchkula dealer and there the service people took ride and told that the chassis alignment is not in place. Either the bike is damage in transit or it is an accidental piece. Sir I WANT REPLY ON THIS MATTER WITH THE BIKE CHANGED. IT HAS ONLY BEEN A MONTH THAT I HAVE BOUGHT THIS VEHICLE AND WOULD NOT WANT A REPAIRED BIKE. PLEASE GIVE JUSTICE. I AM WAITING EAGERLY

Sir/ Madam I Buy a New TVS MOTOR New scooty teenz this is the electric, after buying 2days this sccoty charger is not working properly and not charger the scooty teenz, then i have complane in Auturised Dealer but, dealer sys charger is not supplie from company then last one moanth and ago i have problem face from dealer and service station side but till date not solve the problem, then bike is GJ6-DL-7092
and Dealer Is EAST Africa Motors, Baroda. Please Help In this metter Me, My Contact No Is [protected].

I purchased reputed brand name TVS but unfortunately I got very bad experience from your service center .
My model no. MSP 240 classic plus Faulty
I purchased it from Ramsons Enterprises on 8dec2009
from starting it has a problem of paper zam & i had placed a comlaint (IJ4578 on 9dec2009) in Customer care TVS
there is no responce

Sir/Mam,
I have puchased TVS apache RTR 180 just a month back from Tanya Motors. At the time of purchasing there was a yellow spot at the front tier matgard of my bike. & the dealer Mr. Sharma (Tanya Motors) given me in writing that he will change it when the part is available. But today when i went to him to change the part he said that he will not change.
So Please take a serious action against the dealer.

Thank You
Akash Gupta
+91-[protected] , [protected]

This is reference to services provided by the company ADITI TVS in sector 10 noida. the services provided by the company is patehetic. i gave my bike for servicing on nov 15th, it was my 9th service, what the company did was replaced my original working part that is right hand ignition switch to the older non working one. i got my bike checked before submitting it to get serviced and then also they gave me a call at evening that my bike's righ hand ignition switch is not working, which was working properly in the morning before giving my bike for servicing.
i complaint this to the owner mr arvind as well but he instead started blaming on me and not his mechanics. the manner he spoke was really arrogant and disgustful. I would request everyone not to give bike for servicing to ADITI TVS. the services are really bad and this is turn makes the product of TVS company have a bad name in the public.
At last i bought it from CASTROL Bike Zone and got it fitted.
it is not the first time it happened, every time i gave my bike for servicing something or the other part which was working properly earlier got damaged and replaced.
The owner Mr. Arvind is also not cooperative and instead says that we don't issue any guarantee certicate that the part which was working before servicing will remain the same till it gets serviced.
Pathetic and very pathetic service is provided by the comapny, instead you can do the servicing of the bike yourself rather than getting it done by the ADITI TVS.
This company will make the product of TVS company have a bad image in the public

This is to bring to your notice how lethargic your attitude has turned out to be . I am not sure how far this complaint would be taken seriously , however I need to express my anguish .I had given my Apache Bike for Service on 28 Nov 2009 and they gave the Bike on 1 Dec 2009 . They gave it back informing that the Battery needs to be changed and they don’t have the Stock .I need to tell you that the Service was absolutely Sloppy and they Charge Rs 300 . I am willing to pay not an issue however there should be service and the Foremost everyone should be customer centric .
I had a New battery fixed from outside and the person told that Battery is not charging since a Gadget which charges the Battery while the Bike is running is conked out and this can be done only at the Service Center and which is only 15 min job. Hence I took the bike to your Goodwill Automotive and the arrogant attitude shown by the staff was alarming . They don’t care for the Customers . On top of it they asked the Leave the bike for 1 day . Why should I ? When they have already taken 3 days and this being a 15 min job . Not only me there were 2 other Customers of yours Yelling on Top of their Voice when I went in to take delivery of my vehicle . All your Customers are taken for a ride by this careless and lethargic behaviour . No one is looking at Goodwill Motors, we all are looking at TVS as a Brand and going and ultimately it is TVS Brand which gets Bad name for itself .
For a Paid Service they take 3 Days and Free Service they give it on the Same Day ? Why is this Discrimination . Arent we giving our Hard earned Money . Ideally speaking it should be the reverse , Paid Service should be given on the same day and Free Service should be taking 3 Days.

my bike viberates above speed of 50km per hr. i have been complaining it to tvs speed hazratganj since 2nd service as it is an authorised tvs service centre but no actions have been taken until yet. this niglectance of these agencies may lead to change in brand prefrence of your customers, so its my humble request to you to kindly look towards my problem.

Dear Sir,
I bought a TVS Apche RTR 160 FI in February 2009. The rear disc of the bike is wearied out again. This the fourth time it is happening. the disc has been replaced already 3 times. The disc is still in the warranty period. When i asked the service center people they have been keep on replying badly and the service center name is Ajay Motors, Mysore Road, Bangalore. I expect it to be replaced within a week. otherwise i would need to move to consumer court. I want a immediate reply to this mail.

Regards

Shashidhar.K.B
[protected]

while giving service my apache bike in good self starting condition but while taking delivery after service it was found faulty i asked the dealer regarding this but i recived a very irresponsipile answer from the dealer and deliverd the same faulty condition

here after i cannot get justice from the dealer so i request you kindly replace my self stater and satisfy your customer who loves the bike
i belive that you wil take necessary action on this your immediate action on this wil help me to do my bussiness without mental ageny

Dear Sir,

I have purchsed TVS 100cc Centra VTI in October 2006 from the dealer mentioned below:

Dealer Name : SUBHAM TVS
Contact Person : MR. PUSHPINDER
Address : DELHI SAHARANPUR ROAD, CHHAPRAULI CHUNGI,BARAUT
BAROUT - 250611
UTTAR PRADESH
Phone : 262018
Email ID : [protected]@yahoo.co.in,




From the last one year, i m having a lot of problems with its engine, as it never starts sometimes & sometimes its engine stops when we are on the drive. I have visited a lot of workshops for the same problem but none of them give me the exact solution with this problem. I also visited Delhi TVS workshops but there also, i m not able to find even a single engineer from the TVS who can fix this problem completely. Some says its STARTING COILS are out of order, some says that its CLUTCH PLATE is out of order, some says the problem is with the PISTON. Noone guides me correctly.



Even i also mailed to TVS 5 times for the same problem but they even not respond me for my mails. I m happy with my bike & TVS quality but from the last one year, i have suffered a lot.



I request to the concerned authorities to take the corrective steps against my problem & fix it as soon as possible.



Thanks & Regards:

Anuj Sharma

+91-[protected]

C/o Shri Sri Niwas Sharma

Bijrol Road, Baraut

Distt Baghpat

PIN-250611

Res Sir / Mam
I above mentioned Mr.Mahesh P.Dhage R/o-Anjangaon Surji Dist-Amravati 444705.Sir,I bought aTVS APACHE RTR 160 bike from your authorised showroom,''DURGA MOTORS,AMRAVATI'' 5-6 months ago.Sir,I got a accident on 21st oct 09 within 3-4 days i submitted bike to showroom DURGA MOTORS AMRAVATI for repairing or changing some accessories.But they told me that parts are not available & it took 25-30 days for availability.Sir,I purchased my choice no.4141 but they delaying to give my RC Card till date.Sir,they talk RUDELY & MISBEHAVE with me.
Sir, you take a quick action against them & reply me immediately.Otherwise I will make a complain at CONSUMER COURT.
Yours Faithfully,
Mr.Mahesh P.Dhage,Anjangaon Surji
Mob. [protected]

I have purchsed TVS apache RTR 160 in Aug 2008.
Since 6 month, I am facing one problem that speedometer not working properly. It indicates speed sometime for fraction of second.
I went to TVS service center, they told that we have to change whole kit of speedometer & price is Rs.2400. There is no serviciability of speedometer.
How is it possible?

The dealer Name is given Below

Samarth TVS motor
opp. Vishal E square
Pimpri, Pune

i paurchased apache 150 ,in the bike engine head oil leak found in the second service,the company repaired at their own cost but it is a regular complaint of all the model bikes when i enquired many apache oweners.and also the bike gear shiftting from 1 to 2nd on traffics it is also very difficult .so buying an appache think about these problems.

Dear Sir,
I am Anup Verma and I had purchased a TVS Apache in August 2006 with Chassis No. MD624HE3X62H47080 and engine no 0E3H62046918. After 2 years of purchase, its black coating of silencer has removed. I think life of this coating is more than 4 or 5 years but your quality is not good with comparision of other motorcycle makers. Please see the attached photographs and do need full help. I am waiting for your quick response. Thanks

dear sir,

i having bike apache rtr 160 which is paurchased on 30/01/2009 frame no -md634ke4682n39644, engine no - oe4n82140786=
colour - yellow dealers code- 10471
from tayal automobiles
b 433-436 nehruground nit fbd
dear sir this has reff to our service no 4th on 25/09/2009 code 10471,.when i submite the bike i had clearly mention in jobshhet tht ( digitel =
meter is not working properly )some time shown low petrol and suddenly full=
, mr perveen(service engineer)assuered to me tht your bike problem i.e =
digitel meter,esclater tihgt ,wheel chain lose will be resolve eod ,=20
but when i got my bike tht day i had told tht digitel meter is not show=
actual fuel gage even i show to mr parveen.
but they shouted tht they cant resolve this problem . i asked why=
you cant ? they have no answer. he said only you can complain any where an=
d anybody but i cant change or ok this. istly i waana to get informed to yo=
u after tht i will do consumer court or legal help.
but my first and last request to you tht plz resolve my problem and =
never take such a stupid worker in your site . i also dont know his name
another senrvice maneger in your showroom. he also tell tht company never=
repalce any part for warrenty and out warrenty coustmer .
dear sir i wanna ask to you tht how it could be possible . i m also =
in service centre ( motorola service centre) we alsodeal customer we never =
lose our tempered and know who is customer for me.
so plz resolve my problem and take action against your service engin=
eer( mr parveen) so tht he can never do such bed temperd against your respe=
cted customer. i hopae better will be done and i always take tvs product an=
d also giv advise for take.plz revert back
thanks and regards


abhay partap

mob no [protected]