TVS Motor Company Complaints & Reviews

sir, jab may apache 160 bike kharida to fine chal rahi thi, mane jab 2 servicing karwaya tab bike ke engine me gad -gad or jharjharahat ki awaj aa gai,giske raran sarvice center kke machanise 20 bar tappit milaya ,6 bar block head khola tab v awaj nahi gaya, tab mane dusre service center me gaya , to waha ka makenik pura engine khole kar banaya tab v bike thike nahi huaa ,ab sir, se requert hai ki ya aap mujhe naya bike digiye ya pura paisa ,nahi to may consumar coat me jauga. moib-[protected], sevice centar-k.p motors New dakbunglow road patna-800001

My name is Umesh and I have buyed the TVS Apache RTR 180 last 1 month back and the bike is not good, the rear wheel wobbles very much and the engine sound is also more and the gears slips and it is very hard, The first service also finished then also the bike is not good and i showed the bike out side leaving tvs service centre they told that the rear tyre itself is not in a good finishing and the problem is from when I took the bike from showroom itself I think some rejected piece they have given to me. So do me the oblige otherwise i will go to consumer court on the company... Ph-[protected]

Dear Sir,

I have purchase TVS Star city on 23/12/2008 and regular service from TVS authorised service detail given as below
My bike service record is given as below
1st service 02/01/09 at km 530 at Bareja Motor
2nd service 18/03/09 at km 2433 at Bareja Motor
3rd service 22/06/09 at km 5430 at Bareja Motor
4th service 27/09/09 at km 8880 at Tayal Motor
5th service 24/12/09 at km 11979 at Tayal Motor
6th service 04/03/10 at km 14295 at Tayal Motor
Chasis number MD625NF1483N78290
Engine number OF1N81182186
Registration number HR 29 R 7878

My two problem is from starting one is bike bubling and second is leakage but after six service the problem is still as it is. when we ask service centre (Mr. kamal) to give TVS service manger/enginer he refuse and told that Service enginer strictly told him that dont give his number to any customer.

Dear sir
Iam shanmuganand my mobile no [protected].i bought Tvs Apache on feb-2010.iam getting vibration in vehicle.i have given first service but the problem is not rectified.even at the speed of 50's vehicle getting vibrated.but the showroom mechanic are negleting the issue.they are saying that slight vibration will be there.i dont know whats the problem kindly help me in this issue..if the issue not rectified planning to lodge complaint...

Sir,
I am the combatant member of Indian Air Force and purchased one TVS Star City bike from authorized dealer of TVS Motors(Jindal Motors) in Hissar (Haryana) for use at my home through CSD (Canteen Stores Department) on 11 Feb 10.The details of the bike and dealer are as follows
Chasis no MD625NF11A3A84557
Engine no AF1AA1229518
Color Black+Blue.
Dealer:
Jindal Motors
Near Auto Market
Hissar, Haryana
Ph:[protected]
Email: [protected]@rediffmail.com

When i went to inquire the availability of the bike before making demand draft in favor of CSD Public Fund Account, the dealer charged me Rs400/- for handling charges and booked the bike.Later i came to know that these charges of Rs400/- for handling in addition of CSD DD (Rs33,824/-) are unfair.When i inquired, the dealer told that CSD remits Rs.33489/- only. When i argued that no other company is charging such type of charges and they are also being remitted amount after some deduction by CSD. The dealer told me that this is the company's charges and he is in the possession of authority letter of the company. . If it is so the dealer must provide me with xerox copy of some authority letter and include this amount in the bill for this service. But he tried to bluff and did not show me the letter and give me bill for the bike of Rs33,489/-only (bill no 747). Beside this Rs600/- & RS150 were charged for accessories and Temporary Registration number respectively and no bill was given to me for that. This is wrong practice.
I had to report back to my unit after leave so i could not complain to Hissar CSD. I have inquired that no other company is charging this handling charges. Now I am on my duty staion and the dealer is not responding well and denied to give company's email ID.
My point of view is that i have purchased the bike through CSD. If TVS has to made such expenses, it should include these expenses in the amount of demand draft with the consultation of CSD. Because it is the CSD who is remitting the amount for the bike and dealer should give me the bill which includes these expenses. So it is the CSD who is puchasing the bike from TVS Motors
You are requested to the needful.

My vehicle regn. no. is GJ-5 FS 5483. I purchased TVS APACHE-180 in September 2009. at that time tvs company was having many service station here in vadodara. But may be due to their internal affairs the owner of most of the service station(east africa) has close down the service station of TVS. At present there is only one service station in vadodara which requires us to reach there before 9.00 A.M. It is not posible for me to reach before 9.00 A.M due to my classes as I am a student and living outside my home town. I have complained 3 times to TVS customer care but no satisfactory reply has been given to me, and there is no reponsible person replying to the querry. Please help me as I have bought this bike for Rs.70000/- and still its warranty period is yet to expire and no one is replying any thing. Please reply as early as possible.....

Sir
Wth regret i mention u that i have purchased TVS apache rtr fi 160 bike from Surya Automobiles ,B-19, Jhilmil Indl Area,Delhi-110095.that is one of your tvs showroom.
From the day of purchase of this bike i am facing problem in this bike..as this bike doesnot run smoothly,
sales services was not good.
I have purchased this bike on 20 Oct 2008 and i went for the regular servicing of this bike. But to my great disappointment the bike's performance starts getting deteroriting and eventually somtimes there was problem in pump(fi), lights, ecm to my great concern i am now facing problem in its engine which it seems to be ceased.
To add to my disgust, when i went to surya Automoibiles for the servicing i came to know that,they have vanished and that all the servicing center of Surya Automobiles have been dismantle or closed.
Earlier when I was facing these problem I have cotacted to TVS Motor Company Limited ,Hosur ,TN.
It was somehow got rectified.It now seems to me that for purchasing a bike is just a nothing but a nightmare.
One thing I would like to tell u that i had driven the bike with utmost care.I want to possess it but now i just want it that u should do the needful as it is nothing but garbage.
Please... do check sir..
my mob no.[protected]



yours sincerely,

rajeev kumar
[protected]

HI I purchased apache rtr bike on 02/02/2010 at goodwill motors in annanagar . On purchase date itself i got an problem in the hand bar's .so i requested the TECHNICIAN to make clear of that he got bike in to the garage . AFTER few minutes he got out the bike from the garage in a very fast manner and he admited me on the rear sit of my bike . HE driven the bike in half clutch position in high speed by seeing this i said him to stop the bike . AFTER that he asked me what's the problem sir . i asked what's yr name . he said his name ;;;;;; .I shouted on him for mishandling my new bike and i asked y u have done like that . he requested me not to COMPLAIN . SO i didnt complained with anybody for his future... but i feared with the services to be done in the future . so please take ACTION against this like COMPLAINTS

I purchesed a new Apache RTR 160 just one month ago on 5th jan 2010.It had a serious problem with its shock absorbers.They always make large sounds when getting on to even small obstacles.The dealer said that it would be corrercted in the first servicing.At the time of first servicing I mentioned the problem with a serious concern and it is not yet corrected.Now they are saying that it will take another 3 hours to completely correct the bike.It has also problems wih the gear shifting and also the bike vibrates dangerously in the speed of 50-60km/H.

iam very sorry to write a complaint on this, recently my bike was got accident and i handover to show room which was near to my place Dharmana TVS at visakhapatnam in andhrapradesh, those showroom garage guys replaced original parts like disc brake, pump and shock absorber pump with duplicate cheap parts. And they charged for 16000rupees as repair charges, after three days of deliver the vehicle we noticed and we got problems with back disc brakes and shocks. Please take an seviour action on that company and act as favour to me. Iam not scared to show my name and details on this complaint.

thank you

I have puschased one Digital CDI AC (N2060080) from Shree Krishna Agencies, Canara Bank Building, Sevoke Road, Siliguri, West Bengal (Authorised Parts Stockist-TVS Motor Co. Ltd.) with a cash of Rs.1170.00 (rupees one thousand one hundred and seventy only) on 7th January, 2010 at 6:35 p.m.But when I went to the stockist (namely Mr.Sandip Agarwal) to return the purchased article after a half an hour, he denied to take it back, saying he doesn't return money in exchange of sold goods.Even he denied to sell other products of the same amount exchanging the sold CDI AC. The returned product was well sealed and packed. Can any authorised stockist do this?I attach herewith the Tax Invoice.

This to bring to your notice that i Sk Mastan residing at nellore , AndhraPradesh had purchased TVS Apache RTR 180 3 months back .....
Frame number MD634KE6192K08344
Engine Number OE6K92008486

Right from the day one iam facing lot of troubles with engine such as millage, starting problem etc.. and also no proper tyregrip on the road when ever the disk break is applied the rear wheel skids hope a speedy response from you.

Hi,

I am Arun. I bhought TVS Apache in Dec 2009. After 3rd day (I only drove for 80 km) my engine bold was gone and all the engine oil went off. It seems that this caused because of bad component fixing by the TVS or by the show room.

Please do not buy TVS vehicle from SriHari Motors, Bangalore (Opp: Forum Mall). The service is very bad. These people took money for additional parts like indicator buzzer and laddy handle but these were not really installed in my bike and they closed the shop and kept my bike outside on the day I purchased the vehicle. The response was so bad.

I request TVS, please take care of this kind of bad show rooms.

MY BIKE'S front has been changed before it was sold to me. I have informed the TVS company in the initial 7 days of purcahse that either there is some fault in the bike or the parts have been replaced but they do not admit to the fact. One showroom in panchkula says that there is some defect and has changed the front of the vehicle however the CMPL TVS showroom in chandigarh denies the fact till date. I had never thought that it is so unsafe to buy products from shwrooms. It means stand at the showroom door and wait for the delivery truck. As soon as the truck comes buy the bike else some changes would be done to your bike.

I have written complaint to the TVS authorities thrice. I am pasting the emails to this complaint. Please help.


EMAILS ARE AS FOLLOWS


I am marking a copy of my complaint to the consumer court. I do not think there is an alternative to this issue.

regards,

Bhaskar Verma
[protected]

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@tvsmotor.in
Subject: VERY VERY VERY DISAPPOINTED---WILL GO TO THE COURT NOW.
Date: Thu, 31 Dec 2009 13:05:19 +0530

Sir,

I really disappreciate the kind of importance given to the cusotmers in TVS.

I am wring down my story once again and if you understand kindly give an immediate response as 60000 rs of mine are lying at home, standing in the shape of TVS apache.

i PURCHASED APACHE RTR 160 from CMPL AUTOMOBILES CHANDIGARH on[protected]. In the initial days as it was mentioned that the bike needs to be driven slowly I did not drive it at a speed of more than 40km/L however after the first service when i drove the bike at around more than 50 km/L i and my friends experienced that the bike is not stable and is bending on one side. After driving the bike for 10 kms at a stretch a pain used to emerge in the left hand of the driver. I took the bike to CMPL and told them regarding the issue. The mechanics and the head of the agency there said that there is no issue and the shaking of the bike is only because the tyres are having a defect. They gave me the number of the tyre engineer([protected]. I kept on calling the engineer but to my misfortune he was always travelling and we could not meet for a week. In the end i got the tyres replaced from outside.

Now, the bike was still instable and the pain in the left hand story did not stop. I took the bike to EKAM AUTOS IN PANCHKULA and they admitted that there is some issue in the front of the bike. I then wrote a letter to your company stating my problem. I did receive a call from an engineer in Delhi and some people in chandigarh and was finally told to give the bike to CMPL for repair. I went there and the service engineer Rohit Aggarwal checked the bike and said that there is no issue and the bike is perfectly fine. I was so disgusted with his reply that I literally wanted to take the bike and go back home and write the incidence to a local news paper but rohit told me to collect the bike in the evening. They softened the rear shockers and gave the bike back to me. There was no difference in the running of the bike. Same instability, pain in the hand, bike's face dropping on one side. I then came to know that ROHIT ([protected]) and AREA MANAGER Mr. Bhatia ([protected]) are going to do nothing about this issue. They are just trying to passify me and finish this complain.

The CMPL people asked me to write on a paper that the bike is fine now and then only can i take the bike. I thought that it might be the regular procedure so I followed it and the very next day I took the bike to EKAM auto in panchkula. The EKAM people said that they will change the front of the bike and the problem might get away. I was not at all ready for the repairs but as the problem was not shedding away I agreed so that I can at least ride my new bike at ease.

TO MY AND AGENCY PEOPLE'S SHOCK, when the bike's front was opened for changing the t and the shocker rods the bike was found to be pre-opened. The support under the front mud guard known as the chimta was missing. It clearly states that the bike was opened and while fitting back the parts the mechanic forgot to put the chimta in place again.

Your company authorities, rohit and Mr. Bhatia are not listening to the issue at all. I will go to the court, to the news paper authorities and to everyone possible to get justice in this regards. I have spent good 60000 bucks for my convenience and not for harassment. Please LISTEN TO MY COMPLAIN AND CHANGE MY BIKE. I HAVE TOLD YOUR COMPANY MY PROBLEM IN THE INITIAL WEEK OF PURCHASE, MANY TIMES ON THE EMAIL AND NOW LAST TIME i HAVE TOLD YOU THE STORY ONCE AGAIN. i REQUEST YOU TO KINDLY TAKE THIS CASE SERIOUSLY and ask your dealers not to touch the bike until sold. i need immediate justice in this regards. I will not drive a repaired bike.

CONTACT ME AT [protected]

REGARDS

BHASKAR VERMA


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@tvsmotor.in
Subject: RE: TVS Motor Company : Contact Us
Date: Mon, 28 Dec 2009 17:02:55 +0530

Sir/Maam,

I am very disappointed at the quality of service given to me. Your service engineer Mr. Rohit Aggarwal and are manager Mr. Bhatia is not able to resolve my problem.

It has also been proven that the bike which has been sold to me was opened before being sold. The service people of TVS at panchkula have themselves checked that the front portion of the bike was opened.

Is this the kind of crookedness being carried out at the TVS showrooms???? The chandigarh showroom owner has got this bike opened and parts replaced before it was sold to me.

I had a problem in the bike handling since day 1. I reported the problem to the showroom people in the initial days of purchase but nothing happened. They kept on saying that the problem was in tyres and not in the bike. I got the tyres replaced from outside and the problem still persists. Now, the panchkula service center of TVS opened up the front of the bike and replaced the T and the shocker rods. Still the problem is there. Why should I drive a repaired bike when I had reported the problem in the first 15 days. How the hell a showroom owner has the guts to get the brand new bike's parts replaced. This is the final letter which I am writing to the company. In case you do not give an ear to my problem, I will go to the consumer court

I will make sure that each and every news paper in chandigarh knows what happens in the showrooms at TVS outlets. I have been harassed many times now. 6 holidays from my office. Leaving important work, and what i get is only assurance.

Please call me at [protected]. I WANT A RESOLUTION RIGHT NOW!!!!!!!!!!!!!!!!!!

Regards

Bhaskar Verma





[protected][protected][protected][protected]
From: [protected]@tvsmotor.in
To: [protected]@hotmail.com
Subject: Re: TVS Motor Company : Contact Us
Date: Fri, 11 Dec 2009 14:21:21 +0530


Dear Mr.Verma ,

Thank you for contacting us. Our sincere apologies for the inconvenience caused. We've forwarded your mail to the respective department and will do the needful at the earliest.

With Warm Regards
Helpdesk @TVS Motor Company



----- Original Message -----
From: Bhaskar Verma
To: [protected]@tvsmotor.in
Sent: Thursday, December 10, 2009 4:51 PM
Subject: TVS Motor Company : Contact Us


Mail Sent By Bhaskar Verma.

Regarding Sales Support


Name Bhaskar Verma
Vehicle Owned TVS Apache
Service Dealer CMPL automobiles pvt ltd.
Purchase Date 09/11/2009
City 18
Email [protected]@hotmail.com
Phone No [protected]
Address 1593 sector 21 panchkula
message sir I have bought a bike from you with chassis number MD634KE4892K02832.From the very first day the bike was instable. I took it to the dealer (CMPL in chandigarh)and he told me that the tyre needs to be replaced and i should speak to the tyre engineer. The engineer kept giving me time for 2 weeks but did not meet as he said he is too busy(his number [protected]). I got the tyres replaced and though the bubbling of the handle has stopped now but the bike is dropping on one side. I took it to the panchkula dealer and there the service people took ride and told that the chassis alignment is not in place. Either the bike is damage in transit or it is an accidental piece. Sir I WANT REPLY ON THIS MATTER WITH THE BIKE CHANGED. IT HAS ONLY BEEN A MONTH THAT I HAVE BOUGHT THIS VEHICLE AND WOULD NOT WANT A REPAIRED BIKE. PLEASE GIVE JUSTICE. I AM WAITING EAGERLY

Sir/ Madam I Buy a New TVS MOTOR New scooty teenz this is the electric, after buying 2days this sccoty charger is not working properly and not charger the scooty teenz, then i have complane in Auturised Dealer but, dealer sys charger is not supplie from company then last one moanth and ago i have problem face from dealer and service station side but till date not solve the problem, then bike is GJ6-DL-7092
and Dealer Is EAST Africa Motors, Baroda. Please Help In this metter Me, My Contact No Is [protected].

I purchased reputed brand name TVS but unfortunately I got very bad experience from your service center .
My model no. MSP 240 classic plus Faulty
I purchased it from Ramsons Enterprises on 8dec2009
from starting it has a problem of paper zam & i had placed a comlaint (IJ4578 on 9dec2009) in Customer care TVS
there is no responce

Sir/Mam,
I have puchased TVS apache RTR 180 just a month back from Tanya Motors. At the time of purchasing there was a yellow spot at the front tier matgard of my bike. & the dealer Mr. Sharma (Tanya Motors) given me in writing that he will change it when the part is available. But today when i went to him to change the part he said that he will not change.
So Please take a serious action against the dealer.

Thank You
Akash Gupta
+91-[protected] , [protected]

This is reference to services provided by the company ADITI TVS in sector 10 noida. the services provided by the company is patehetic. i gave my bike for servicing on nov 15th, it was my 9th service, what the company did was replaced my original working part that is right hand ignition switch to the older non working one. i got my bike checked before submitting it to get serviced and then also they gave me a call at evening that my bike's righ hand ignition switch is not working, which was working properly in the morning before giving my bike for servicing.
i complaint this to the owner mr arvind as well but he instead started blaming on me and not his mechanics. the manner he spoke was really arrogant and disgustful. I would request everyone not to give bike for servicing to ADITI TVS. the services are really bad and this is turn makes the product of TVS company have a bad name in the public.
At last i bought it from CASTROL Bike Zone and got it fitted.
it is not the first time it happened, every time i gave my bike for servicing something or the other part which was working properly earlier got damaged and replaced.
The owner Mr. Arvind is also not cooperative and instead says that we don't issue any guarantee certicate that the part which was working before servicing will remain the same till it gets serviced.
Pathetic and very pathetic service is provided by the comapny, instead you can do the servicing of the bike yourself rather than getting it done by the ADITI TVS.
This company will make the product of TVS company have a bad image in the public

This is to bring to your notice how lethargic your attitude has turned out to be . I am not sure how far this complaint would be taken seriously , however I need to express my anguish .I had given my Apache Bike for Service on 28 Nov 2009 and they gave the Bike on 1 Dec 2009 . They gave it back informing that the Battery needs to be changed and they don’t have the Stock .I need to tell you that the Service was absolutely Sloppy and they Charge Rs 300 . I am willing to pay not an issue however there should be service and the Foremost everyone should be customer centric .
I had a New battery fixed from outside and the person told that Battery is not charging since a Gadget which charges the Battery while the Bike is running is conked out and this can be done only at the Service Center and which is only 15 min job. Hence I took the bike to your Goodwill Automotive and the arrogant attitude shown by the staff was alarming . They don’t care for the Customers . On top of it they asked the Leave the bike for 1 day . Why should I ? When they have already taken 3 days and this being a 15 min job . Not only me there were 2 other Customers of yours Yelling on Top of their Voice when I went in to take delivery of my vehicle . All your Customers are taken for a ride by this careless and lethargic behaviour . No one is looking at Goodwill Motors, we all are looking at TVS as a Brand and going and ultimately it is TVS Brand which gets Bad name for itself .
For a Paid Service they take 3 Days and Free Service they give it on the Same Day ? Why is this Discrimination . Arent we giving our Hard earned Money . Ideally speaking it should be the reverse , Paid Service should be given on the same day and Free Service should be taking 3 Days.

my bike viberates above speed of 50km per hr. i have been complaining it to tvs speed hazratganj since 2nd service as it is an authorised tvs service centre but no actions have been taken until yet. this niglectance of these agencies may lead to change in brand prefrence of your customers, so its my humble request to you to kindly look towards my problem.