TVS Motor Company Complaints & Reviews

Myself Ms.Meghna M. Jariwala has purchased TVS Wego Scooter' from Dealer 'Auto Point', Surat on 19.05.2010, Bill No.R00232, Chasis No.OG4D-a1004671, Engine No.MD626AG454-AID03241. Almost one week is lapsed but dealer is unable to get the vehicle registered with RTO Authority with the reason that Vehicle is Euro-12 instead of Euro-14 as per R.T.O. Gujarat's requirements for Registration. Please set-right the issue as early as possible or instruct the dealer to take back the cehicle and return the cost.

Meghna M. Jariwala
13, Gayatri Co.op.Hsg.Society,
Adajan Road, Surat-9

APACHE IS BEST AS WELL AS RAMKAY IS BEST IN THEIR SERVICE.

YES i gave my new RTR 180 to that center and they r doing a great job.
they itself making note of wat r all the probs and wat can be done n all..

My bike performance is awe some now and i gave to them for next service as well.

who ever wants good service go to RAMKAY - ADAYAR. ITS BEST.

DEAR SIR/MADAM

I have purchased my TVS APACHE RTR FI in the month of october 2008. After the 1st free service i faced problems with the bike. The bike was misfiring,jerking and petrol was leaking from the injector. I reported this to the concerned dealer(meghdooth motors), but despite this they did not rectify the problem. I faced the same problem till the second free service and i complained once again to the dealer. When i received my bike after the service the dealer claimed that he replaced the ECU unit and the FUEL INJECTOR. After riding the bike for 30 odd kilometers i faced the same problem and gave the bike back for service the next day. Despite this they couldn't give a solution to the problem i was facing with my bike and hence i called the area chief engineer. I went for a test ride with one of the mechanics of the service center, on returning from the test ride the mechanic reported to the chief engineer that i wasn't riding the bike properly and thats why i was feeling that the bike is jerking. As i did not receive any help from the chief engineer i decided to change the dealer.
I gave my bike to TRISTAR MOTORS for the third free service. They claimed that the bike was misfiring and the fuel injector had to be replaced. The problems with the bike did not change even though the claimed to have repaired the bike,the problem continued till the fourth free service. When i dropped the bike for service they told they would replace the ECU unit and the fuel injector. After the service the bike seemed to have improved considerably but a month after the service i faced the same problem and i decided to install a performance filter called K&N. the bike did fell better after installing the filter but the bike was still jerking and misfiring. I am still facing the same problems with the bike. I called their customer care four times,they told they would get back to me and i registered many complaints with them but all they would say is that i would receive the complaint number and a email would e sent to my email id once i cut the call. I did not receive any complaint number or email. the company has given me a defective bike and is refusing to attend and solve any of my problems.This is my last request to them,after this i will be taking legal action against them. They have cost me a lot of my time and money. Hope i receive help.
FRAME NUMBER-M0634LE5282K01821
ENGINE NUMBER-0E5K82001788
SELLING DEALER CODE-10573
VEHICLE REGISTRATION NUMBER -KA-03-HD-2228
DATE OF PURCHASE-04/10/2008

THANKING YOU

Hi,

I, Sanjeet Kumar Jha, have bought TVS Apache RTR 160 from ADITI AUTOMOBILES, Noida on 31st January 2010. At the time of purchase, they did not provide me with any documents, not even owner's manual. Also they said the bike is manufactured in Nov. 2009, but the actual manufacturing date is Sept. 2008. The silencer has got rusted(just in one month) and the bike is missing pick up, specially speed @ 80 and higher. I sent an e-mail regarding the same and did got a response telling that the problem will be resolved soon but now it's been almost 1.5 months and neither silencer is changed nor missing problem is resolved. They have opened the engine too and changed the Com Gear shift but still the gear shifting problem persists. Also, Your representative in Delhi, Mr Vineet(Engineer from TVS) is not very sure of the cause why the missing happens. Because of this its very hard to drive bike smoothly and it can lead some serious accident sometime. The mechanics at service center says that the problem is either due to petrol supply or current supply and keep changing the related parts but still no resolution. I am fed up of this. Please do the needful asap and fix the issue otherwise I have to move to Court. Thanks.

Dear Sir/Madam,

I would like to bring to your notice, that TVS Motor Company, has supplied poor quality parts in Apache RTR FI 160 cc motorbike (Registration Number WB 07B 2930).
I bought a TVS RTR FI 160 cc motorbike in October 2008. The product started giving problems in the first year of its operation itself.
Important components in the engine self starter were defective and suffered a break down. I called up at the 24 hours helpline number (provided by TVS) but no one picked up the phone. Finally, I had to drag my bike on foot, for a distance of 4 Km, to reach a local mechanic who was shocked to notice a breakdown in the self starter, at this early stage of bike's life. He further informed that the product was defective resulting in its early breakdown.

Even the tires (of TVS make), are defective and result in skidding, at the slightest presence of water on the road. I have complained about the same to TVS at its service station, where they informed me that this is a design problem with all TVS tires in Apache RTR, and the service station has received similar complains from other existing customers of the company. Even several discussion forum on internet clearly proves that users of bike feel that the tires are unsafe. Service center representative suggested me to change the tires to a normal brand (like MRF, CEAT etc.) in favor of my own safety. How can we allow the company to play with the safety of people for satiating their own egotistic needs and little higher profit margin. I would sincerely request the concerned authorities to check for the safety and quality certificate of the bike (specially tires).

I would request you to issue a show cause notice to the company for neglecting important safety basics in the vehicle.

Thanks & Regards,

Sumit Mittal

I am sanjay singh of mirjanhat .i have purchased tvs flame bike from bhagalpur dealership on 16.12.2008.but in week weeks the bike started showing its real colour in 10 days there was lots of starting trouble and i went to the sub dealership of kahalgaon "Sri RAM AUTOMOBILES" but despite my bike was in warranty period but the owner MR Rajeev charged me rs 1099. I complained this to the bhagalpur dealer in april 2009 but the said that company has stopped their billing therefore you have to talk to area incharge or the other company associates.I continuously talk with the service incharge Mr.vinay kumar (bihar & jharkand ) but no one did any solution .Now again my bike is in worst position there is starting problem no pickup low mileage silencer got rusted metre not working and many more ...... but there is no one in the bhagalpur region to solve this problem .i talked with the bhagalpur dealer but he is again having the same excuse . now i am fed up with this company .can anyone plase suggest me a way to take the management to the bars .they are only troubling the customers and no is ready to quit the problem .i suggest not to get with tvs bike they are looting the customers like me there is hundreds of customes in the city those are suffering because the bought TVS MOTOR BIKE specially TVS FLAME.

MERA BIKE KA INGINE KHARAB HO GAYA HAI.MAY 31/07/2009 KO KASHYAP AJENCY SE RTR APPACHE 160 KHARIDA TAB BIKE FINE CHAL RAHI THI . LEKIN JAB 2ND SERVICING KASHYAP SERVICE CENTER ME KARWAYA TO BIKE KE ENGINE ME KIT KIT KA AWAJ AAGAYA AJENCY WALE NE 20 SE 30 BAR TAPIT MILAYA PHIR V AWAJ BAND NAHI HUYA, USKE BAD USNE HEAD OR BLOCK 6 BAR KHOLA PHIR V AWAJ NAHI GAYA OR EK NAYA AWAJ AAGAYA DUG DUG KA AWAJ AAGAYA USSE NAHI SUDHRA TO MAY K.P MOTORS ME GAYA WAHA PAR ENGINE KHOL DIYA KAHA KI PINIUM KHARAB HO GAYA HAI USNE PINIUM V CHANGE KAR DIYA PHIR V BIKE KO AGAR 10KM CHALE PAR WASHA HI PROBLEM KO MAY FACE KAR RAHA HUAB AAP BATAIYE KI MAY KYA KARU . BIKE KO NADI ME DAL DU YA CONSUMAR COAT ME JAU. MY ENGINE NO-0EAD92170894, BIKE NO-BR1AS-1579, MY MOIBLE NO-[protected]

Dear Sir,

I have being purchase of TVS APPACHI RTR 160, Chassis no.MD634KE4792N24622 engine no.OE4N92236375, Registration no. OR-15P-0911, Registration date[protected], Date of purchase[protected] for Goodwill Motors, Paradise Chambers, Budharaja, Sambalpur Ph.No[protected].

This is for your kind information day one purchase of vehicle be fuel lickage problem and i contact of showroom person and maintenance person that he is convinced to me this is a minor problem and 5 to 6 time service center is complain and my problem is not solve. Showroom person and Service Person taken this matter is not seriously & not attend my vehicle problem. So that Showroom Person's behaviors is not good.

My vehicle problem is big problem. Fuel lickage is very dangerous & fuel tank can be blast any time.

I request for you my fuel lickage problem is dissolved urgently.

Awaiting Your Response.

Thank you.

yours faithfully Customer

Ajay Kumar Sahu
C/O- Sri Trilochan Meher
Near D.I.E.T. School Road
Meher Colony, Laxmi Niwas
Sambalpur
Mob.No. +[protected]

sir, jab may apache 160 bike kharida to fine chal rahi thi, mane jab 2 servicing karwaya tab bike ke engine me gad -gad or jharjharahat ki awaj aa gai,giske raran sarvice center kke machanise 20 bar tappit milaya ,6 bar block head khola tab v awaj nahi gaya, tab mane dusre service center me gaya , to waha ka makenik pura engine khole kar banaya tab v bike thike nahi huaa ,ab sir, se requert hai ki ya aap mujhe naya bike digiye ya pura paisa ,nahi to may consumar coat me jauga. moib-[protected], sevice centar-k.p motors New dakbunglow road patna-800001

My name is Umesh and I have buyed the TVS Apache RTR 180 last 1 month back and the bike is not good, the rear wheel wobbles very much and the engine sound is also more and the gears slips and it is very hard, The first service also finished then also the bike is not good and i showed the bike out side leaving tvs service centre they told that the rear tyre itself is not in a good finishing and the problem is from when I took the bike from showroom itself I think some rejected piece they have given to me. So do me the oblige otherwise i will go to consumer court on the company... Ph-[protected]

Dear Sir,

I have purchase TVS Star city on 23/12/2008 and regular service from TVS authorised service detail given as below
My bike service record is given as below
1st service 02/01/09 at km 530 at Bareja Motor
2nd service 18/03/09 at km 2433 at Bareja Motor
3rd service 22/06/09 at km 5430 at Bareja Motor
4th service 27/09/09 at km 8880 at Tayal Motor
5th service 24/12/09 at km 11979 at Tayal Motor
6th service 04/03/10 at km 14295 at Tayal Motor
Chasis number MD625NF1483N78290
Engine number OF1N81182186
Registration number HR 29 R 7878

My two problem is from starting one is bike bubling and second is leakage but after six service the problem is still as it is. when we ask service centre (Mr. kamal) to give TVS service manger/enginer he refuse and told that Service enginer strictly told him that dont give his number to any customer.

Dear sir
Iam shanmuganand my mobile no [protected].i bought Tvs Apache on feb-2010.iam getting vibration in vehicle.i have given first service but the problem is not rectified.even at the speed of 50's vehicle getting vibrated.but the showroom mechanic are negleting the issue.they are saying that slight vibration will be there.i dont know whats the problem kindly help me in this issue..if the issue not rectified planning to lodge complaint...

Sir,
I am the combatant member of Indian Air Force and purchased one TVS Star City bike from authorized dealer of TVS Motors(Jindal Motors) in Hissar (Haryana) for use at my home through CSD (Canteen Stores Department) on 11 Feb 10.The details of the bike and dealer are as follows
Chasis no MD625NF11A3A84557
Engine no AF1AA1229518
Color Black+Blue.
Dealer:
Jindal Motors
Near Auto Market
Hissar, Haryana
Ph:[protected]
Email: [protected]@rediffmail.com

When i went to inquire the availability of the bike before making demand draft in favor of CSD Public Fund Account, the dealer charged me Rs400/- for handling charges and booked the bike.Later i came to know that these charges of Rs400/- for handling in addition of CSD DD (Rs33,824/-) are unfair.When i inquired, the dealer told that CSD remits Rs.33489/- only. When i argued that no other company is charging such type of charges and they are also being remitted amount after some deduction by CSD. The dealer told me that this is the company's charges and he is in the possession of authority letter of the company. . If it is so the dealer must provide me with xerox copy of some authority letter and include this amount in the bill for this service. But he tried to bluff and did not show me the letter and give me bill for the bike of Rs33,489/-only (bill no 747). Beside this Rs600/- & RS150 were charged for accessories and Temporary Registration number respectively and no bill was given to me for that. This is wrong practice.
I had to report back to my unit after leave so i could not complain to Hissar CSD. I have inquired that no other company is charging this handling charges. Now I am on my duty staion and the dealer is not responding well and denied to give company's email ID.
My point of view is that i have purchased the bike through CSD. If TVS has to made such expenses, it should include these expenses in the amount of demand draft with the consultation of CSD. Because it is the CSD who is remitting the amount for the bike and dealer should give me the bill which includes these expenses. So it is the CSD who is puchasing the bike from TVS Motors
You are requested to the needful.

My vehicle regn. no. is GJ-5 FS 5483. I purchased TVS APACHE-180 in September 2009. at that time tvs company was having many service station here in vadodara. But may be due to their internal affairs the owner of most of the service station(east africa) has close down the service station of TVS. At present there is only one service station in vadodara which requires us to reach there before 9.00 A.M. It is not posible for me to reach before 9.00 A.M due to my classes as I am a student and living outside my home town. I have complained 3 times to TVS customer care but no satisfactory reply has been given to me, and there is no reponsible person replying to the querry. Please help me as I have bought this bike for Rs.70000/- and still its warranty period is yet to expire and no one is replying any thing. Please reply as early as possible.....

Sir
Wth regret i mention u that i have purchased TVS apache rtr fi 160 bike from Surya Automobiles ,B-19, Jhilmil Indl Area,Delhi-110095.that is one of your tvs showroom.
From the day of purchase of this bike i am facing problem in this bike..as this bike doesnot run smoothly,
sales services was not good.
I have purchased this bike on 20 Oct 2008 and i went for the regular servicing of this bike. But to my great disappointment the bike's performance starts getting deteroriting and eventually somtimes there was problem in pump(fi), lights, ecm to my great concern i am now facing problem in its engine which it seems to be ceased.
To add to my disgust, when i went to surya Automoibiles for the servicing i came to know that,they have vanished and that all the servicing center of Surya Automobiles have been dismantle or closed.
Earlier when I was facing these problem I have cotacted to TVS Motor Company Limited ,Hosur ,TN.
It was somehow got rectified.It now seems to me that for purchasing a bike is just a nothing but a nightmare.
One thing I would like to tell u that i had driven the bike with utmost care.I want to possess it but now i just want it that u should do the needful as it is nothing but garbage.
Please... do check sir..
my mob no.[protected]



yours sincerely,

rajeev kumar
[protected]

HI I purchased apache rtr bike on 02/02/2010 at goodwill motors in annanagar . On purchase date itself i got an problem in the hand bar's .so i requested the TECHNICIAN to make clear of that he got bike in to the garage . AFTER few minutes he got out the bike from the garage in a very fast manner and he admited me on the rear sit of my bike . HE driven the bike in half clutch position in high speed by seeing this i said him to stop the bike . AFTER that he asked me what's the problem sir . i asked what's yr name . he said his name ;;;;;; .I shouted on him for mishandling my new bike and i asked y u have done like that . he requested me not to COMPLAIN . SO i didnt complained with anybody for his future... but i feared with the services to be done in the future . so please take ACTION against this like COMPLAINTS

I purchesed a new Apache RTR 160 just one month ago on 5th jan 2010.It had a serious problem with its shock absorbers.They always make large sounds when getting on to even small obstacles.The dealer said that it would be corrercted in the first servicing.At the time of first servicing I mentioned the problem with a serious concern and it is not yet corrected.Now they are saying that it will take another 3 hours to completely correct the bike.It has also problems wih the gear shifting and also the bike vibrates dangerously in the speed of 50-60km/H.

iam very sorry to write a complaint on this, recently my bike was got accident and i handover to show room which was near to my place Dharmana TVS at visakhapatnam in andhrapradesh, those showroom garage guys replaced original parts like disc brake, pump and shock absorber pump with duplicate cheap parts. And they charged for 16000rupees as repair charges, after three days of deliver the vehicle we noticed and we got problems with back disc brakes and shocks. Please take an seviour action on that company and act as favour to me. Iam not scared to show my name and details on this complaint.

thank you

I have puschased one Digital CDI AC (N2060080) from Shree Krishna Agencies, Canara Bank Building, Sevoke Road, Siliguri, West Bengal (Authorised Parts Stockist-TVS Motor Co. Ltd.) with a cash of Rs.1170.00 (rupees one thousand one hundred and seventy only) on 7th January, 2010 at 6:35 p.m.But when I went to the stockist (namely Mr.Sandip Agarwal) to return the purchased article after a half an hour, he denied to take it back, saying he doesn't return money in exchange of sold goods.Even he denied to sell other products of the same amount exchanging the sold CDI AC. The returned product was well sealed and packed. Can any authorised stockist do this?I attach herewith the Tax Invoice.

This to bring to your notice that i Sk Mastan residing at nellore , AndhraPradesh had purchased TVS Apache RTR 180 3 months back .....
Frame number MD634KE6192K08344
Engine Number OE6K92008486

Right from the day one iam facing lot of troubles with engine such as millage, starting problem etc.. and also no proper tyregrip on the road when ever the disk break is applied the rear wheel skids hope a speedy response from you.