TVS Motor Company Complaints & Reviews

I agree I am also an owner of Apache rtr 180..I bought this bike on[protected] the secound day the front shockobsorber leaked..I told this to the dealer from whom I bought this bike..reply was shocking he said
it's my fault I might have hit the bike somewhere..I was not expecting this from a company like TVS..anyhow i amanged to make mysel[censored]nderstand...but the next problem was totally unexceptable..I went to the TVS dealer to get my bike serviced on(first free service) on[protected]...after my bike got cleaned and washed I discovered few small spots kind of thing on the front mudguard and on the fule tank..later on I came to know that those parts were loosing colour...it was just the 7th day scince I had this bike...beleave me sir I have lost all the faith I had on your company..I immediately told this to the dealer J R classic automobiles which is in Adchini. New delhi..the supervisor told me that he is not authorized to change these kind of parts with the kind of problem I have with them..he said I will have to come on[protected] to his service center again..because that's when an ingeneer from TVS motor will visit his workshop and he is authorized for making such dicision...I am alredy an owner of Bajaj Pulsar 150 scince 7 years now
and I never I had problem like this with Bajaj..if I had any problem it was resolved then and there by the dealer of bajaj...I was told by the dealre J R TVS that these are the small issue and it can happen anytime..but sir put yourself in my shoes then you would feel the pain of being robbed..that is how I term this situation...I would request you to please resolve this problem as quickly as possible.
Engine #0E6AB2078817 Chasis #MD634KE62B2B53721
E-mail: [protected]@ymail.com

TVS — Not Satisfied In Apache RTR FI Technology

I bought my Apache RTR FI two wheeler vehicle on 21st Nov 2009 which has covered only 6 Months from the date of purchase, where it is still under warranty. Within these months I have given my vehicle for service 4 times to your authorized service dealer – Ramkay TVS ADYAR Chennai. Nearly 3 to 4 times I had problem with FI technology. When I complained to the Service centre they have changed some functioning parts in warranty. Since the vehicle is under warranty they have changed and gave me, if not who will be responsible for malfunctioning of the system. I have only 1 free service yet to be done. I am totally frustrated in the Functioning of the FI System. Team Consumer Should help me out from the issue. It will be great that fuel system can be changed to Carburettur

tvs apache rtr 160 fi — POOR QUALITY BIKE

Bike Owner Name: Debadatta Mishra.

Bike purchased on: 08/11/2009.

E.No- 0E5L92013366.
CH. No- MD634LE569L13667.

Defects in bike:
i) Abnormal vibration (whole bike body) after 50km/hr.
ii) Engine auto cutsoff (stop) in running.
iii) Misfiring.
iv) Knocking sound & pick up.
v) Gear box (Gear Slippage).
vi) Tyre skid (indicates poor TVS tyre quality).
vii) Faulty Tachometer & Fuel gauge.

Suffering from: After around 2 months of purchase.

Servicing: 3 times. (But problem persists till now).
1st two servicings at Gurugovind TVS (Rourkela)
3rd servicing at Jyoti Motors (Bhubaneswar)

Service support Limitation: Only computerised service stations can do the servicing/troubleshoot of FI version bikes. Based upon my research; in ORISSA such kind of service stations available in two locations(Bhubaneswar & Cuttack).

Purchased from: OBERAI TVS- CRPF Square, Bhubaneswar.

Promise of TVS sales man during purchase: Mr. Surya Patra of Oberai TVS had made me interested to buy FI variant TVS Apache RTR 160 FI where as I was previousely interested in non-FI version. As per him it is a premium segment quality bike of TVS in build quality, technology & looks. Also he informed me that, I can also avail service support from authorized service station in Rourkela (my workplace). But in actual; here in Rourkela one & only Gurugovid TVS service station is available who have n't been equiped & trained to do servicing of TVS FI bikes. Servicing means only they understands oil change, air & oil filter replacement and cleaning of bike.

Finally I had to bring it to Bhubaneswar by train parcel for Servicing & toubleshoot.

Personal Experiece with the bike:

If our esteemed Indian Government will impose ban on foreign products; I will prefer to be bike less instead having a bike like TVS Apache RTR 160 FI.

If owner of TVS company will rufund my bike price (even after deducting depriciation value); I will keep his photo to pray him till rest of my life.

If somebody who believes only in looks & second hand bikes, please contact me ([protected]). I have purchased this tension (TVS Apache RTR 160 FI) at around Rs. 72,500/- (INR).

If any satisfied TVS Apache RTR 160 FI do exists in India; please contact me It will my pleasure to be friend of that lucky person.

I will suggest all my bad wishers to buy this bike without going through customer complaints/feedback forum.

all your experience is true and i am also a very unfortunate customer of tvs apachi i pray if government can impose a ban on this product that will help seve other peoples money

james
[protected]

I completely agree with you debadattamishra.
I have the same problems as you have in your bike. I purchased this piece of junk named Apache RTR 160fi in Feb 2009 and totally dissatisfied with the bike till date. The pick up, misfiring and vibration are still there after around 15-20 visits and constant calling and requesting for help to the local Area office here (I live in Gandhinagar- capital of Gujarat) at Ahmedabad. Also the same problem of computerized service station is there as there is none in my city and only one in Ahmedabad. I even contacted the TVS company at Hosur, Tamilnadu several times; and after several calls they sent the same TVS technician here from Ahmedabad who just changes or cleans the injector, adjust the RPM etc.. and thats all.
Above all the technicians tell me not to drive at speed o 100 or above it!! So what is the idea of advertising titled 'TVS Racing'. Also the official i talked with at Hosur was talking to me like he is doing me a favour by sorting out my problem. After that i went to the service station they changed the Injector and the pickup was improved a little bit. The personnel from the company called me once again to confirm whether my problem was solved or not. I said the problem is solved but not completely and i have too many other problems, for that he replied so rudely that as if i was a beggar asking something for free. He said you just talk about the problem for which you complained at the company not for other problems with your bike and then he ended up the call.
So this is how the TVS higher officials behave with their customer?? The company thinks us customers as of we are beggars or scape goats for them!!!
This is the reason why TVS is in India since 1940 or may be earlier but still Honda is leading.
This is the reason why 'Bajaj' who entered the biking segment much later, but it is way ahead of TVS.

Here are my bike specs:-
Frame no- MD634LE5792A05300
Engine no- 0E5A92005336
Colour- Yellow
Date of purchase- 23/02/09
Purchased from- SAI Motors, plot no: 17-A, G.T.S. Road, Sector-30, Gandhinagar, Gujarat.

TVS RTR 160 — Unwanted charges paid

Dear Sir,
I have purchaed TVS RTR 160 in yellow color with new grapphics (i.e. hyper edge) a sound is coming from his shocker, i asked from service centre they was told me there is pump sound and finally they are changed but, the problem is that they charged me for that 160/- Rs. for 100 for labour and 60 shocker oil, while the problem is facing from the date of purchasing, if there is company fault then why should i pay for that. And there is one more problem his engiene is giveing more sound rather then other RTR, but the service centre's executive are told me the bike is give the sound.
I purchased my bike from chaudhry tvs gurgaon
So, plz tell me all about that.
Bike deatil is given below:
date of rpurchasing 10/10/2010
Engine No. OE4KA2186594
Chassis no. MD634KE40A2K20519

Thanks & Regards
Jitender Singh
[protected]
gurgaon

If my both problems are resolved than i paased some comments

TVS RTR 160 — POOR QUALITY

I HAVE PURCHASED YOUR APACHE RTR160 ON 07/05/2010. BIKE HAS BEING TIMELY SERVICED TILL DATE. ON 7/11/2010 WHEN I WAS ON MY BIKE AT AROUND 60 KM/HR ON MATHURA ROAD SUDDENLY BIKE STOPS WITH 2 OR 3 JERKS. I HAD A NARROW ESCAPE AS A TRUCK WAS SPEEDING JUST BEHIND ME IT COULD HAVE BEEN MAJOR ACCIDENT IF THE TRUCK DID,NT STOPPED AT THE RIGHT TIME. AFTER SUCH A NARROW ESCAPE WHEN I TOE MY BIKE TO TAYAL TVS FBD I ASKED THE PERSON SITTING FIRST IN THE SHOWROOM HOW COULD HAPPEN TO A BIKE. INSTEAD OF ATTENDING IMMEDIATELY HE WAS PASSING REMARKS I[censored] HAVE PROBLEM WITH THE BIKE THEN SELL IT OR THROW IT AS IT IS A GARBAGE. THE PERSON THERE WAS MARKETING MANAGER MR. PARVEEN.AFTER CHECKING PROBLEM THEY TOLD THAT THE VALVES HAD THE PROBLEM.AND OUT OF 1000 BIKE 1 OR 2 COULD HAVE THIS PROBLEM. I WANT TO ASK THE COMPANY AFTER USING ONLY 6 MONTHS HOW CAN A PROBLEM LIKE THIS COME IN THE BIKE. THIS IS A BIG MANUFACTURING DEFECT MY BIKE SHOULD BE REPLACED AS I AM SCARED OF TAKING THIS BIKE ON THE ROAD. HOW COULD I PLAY WITH MY LIFE OR A COMPANY LIKE TVS CAN PLAY WITH ITS CUSTOMERS LIFE. KIRTI [protected] [protected] HR 29 X 4699 DEALER TAYAL AUTOMOBILES FARIDABAD

even i faced similar problem as u' AUTO ENGINE CUTOFF'...This is due to oxide formation in the lock.(lock acts as a switch for electrical connection of bike)..so when u switch on indicator or simply the engine will shut off.and bike will restart.(i guess its due to poor electrical engineering of the bike).

i had similar problem.searched whole of the internet and found no solution..i showed it to service station.they removed whole of he bike wiring and found nothing wrong...after some months the bike would hardly start..later on the problem was traced to the lock..
had to replace the entire lock set for Rs 1000. (rare problem for a bike 1.5 yrs old)
had proplems with unruly support staff in tvs service centres..

tvs service centres are not capable of servicing electrical parts of the bike..they say they r not trained.

some positive points about the bike:

1. it has good pick up in the 150 cc segment.
2. engine music(sound of the engine) is good.compared to others.
3.best looks in the segment(dont think yellow looks good with any other bike).

some negative points:

1.the bike has unusual vibrations.
2.brakes are very sharp(good point) but cause the tires to skid(bad point).
3.slippery roads make riding a nightmare(i think its due to tvs tires.)
4.bike electronics is not up to the mark.(tvs has to provide training to its service centres in this subject. )
5.the welding of frame of bike is not neatly done.(paint finish is good).you can observe this in front o[censored]r bike frame...the wiring is not neat.
6. tvs has to strict guidelines for service centres..

personally i feel tvs HAS TO IMPROVE BUILD QUALITY.and IMPROVE SERVICE CONSIDERABLY.

i think tvs apache has these problems because they r trying new thing in this segment..but such reckless approach wouldnt do any good to them.

i have purchased TVS Appache RTR 180 dated 14.10.2009 from DOWN TOWN MOTORS. vabhav Commerical, Gird Road, Anand-388001, Gujrat and the vehicle as bean Not properly service and make voice in engine what i do please say to do properly services.
Paying an amount of Rs.685/- the vehicle was taken back from the service and found to be damaged on the top surface of the gear box and bean noticed by us and taken back to the service center. the person inspected it and conformed that is due to heat the paint may be pealed off it is not our fault and refused to rectify the problem and he instructed us to go to the TVS Factory. There is no response solution from the service dealer.

over weight

DEAR ALL, i sugess my friends to buy tvs apache bike and i also bought before 2 to 3 yesrs ago u company making big big promises like tvs bikes are zero mentainance bike and all, first a fall tvs apaches spair parts r not available in hole mumbai matket(not easily available) whenever we go to tvs service center they un-necessery charge a huge amt ( i have orginal bill copy also) they alway force to change those parts which can not be easily spoil (E.G. mac- wheels, u r service superviser & machinical told me to change mac-wheel coz mac-wheels was wheel-out / (i change wheels within 7 to 8 months from date of purchasing)
and lots of cases i have to disscus/// can u provide me any e-mail id so i can send u scan copy of my bills for veryfy!!! this case is realited at bandra service center at MUMBAI / my bike no MH-02-6980 /

kindly look in to and revert me,

mail id( [protected]@yahoo.com)
([protected]@gmail.com)

Regards

Vinayak Sawant
[protected] / [protected]

its Sun shine motors hanumantha nagar

TVS TRI Star service center near to Damloor is also the worst service center in bangalore. They dont know how to service bike.they can not fix even a miner problem of apache and for a tighting the break bolt they used to charge Rs.60 to 80(depneds on ur bike condition..) and they wont even tight the bolt also what they charged for... if you complain they give excuses and say in the next servicing they will do.

Sunshine motors, Hanumanth Nagar sucks. I gave them my bike TVS Apache 150 for service, when i received it the sound of the engine had increased with a certaing shallow low pitch clicks coming from the engine rather than the original sound. A week later i observed the combustion housing or the cooling fins over of the engine (whatever its technical name is, hope you get the point) drenched in oil. They cannot tighten a chain cover bolt properly, its gone. I was charged 3k for the repairs including a battery, bike has gone worse than before.
The old guy just does sweet talk and no service at all. Highly disappointed. But then, which service center does good service? I was pretty satisfied with Castrol bike zone but it's now closed. TVS original service centre from where i got my bike is damn bad. Where should i go?

registration issue

i buy a new tvs sport bike and 100% cash given to distributer but my regestration paper is ot preapre till today

I also have same problem with Scooty streak. I have purchsed it on 22 / 04/ 2010 from PAVA, Nasik road, Nasik. and from last 3/4 months it has starting problem. It is not getting start by kick or by button start. I have shown it to service station but still having same problem after that. Also not having good responce from Service station.It is not really satisfactory.

I also face the same issue of starting with my tvs streak. I bought it in April 2010 from Kuber Motor in Bangalore. First 2-3 months It was not giving any problem but later it made life hell. 50% of the times I am not able to start it with autostart. Sometimes I am not able to start it at all. When complained to dealer their response is very bad. They kept the it for 2 days. they hardly did anything to resolve it. NEVER BUY TVS STREAK.

similar to sammy27's problem started recently after having vehicle for close to 1 year now,

the vehicle doesn't have chok, my understanding was carborator has some water or the petrol tank cover there is a leakage from where the water is going.. these are all my guesses i will be showing it to service station today.. hope they should be able to find the problem.

But this problem took away my precious morning yoga session about which i felt bad... and i am not going to think twice before recommending TVS streak to my friends... which i used to do otherwise.

desatisfactory service

Hi i am abhishek singh and i have got my bike servicing done by your authorized service center kokar ranchi(swastik auto) and first time iam desatisfied from service center so kindly do the needfull else i will never visit again.

complaint

Hai tv's team I took bike from your company[protected] I have face 2 Times problem 2 nd very big one if you see this Complaint call to my number: [protected] Bike model tvs jupter Thanks

tvs apache rtr 160 fi — Failure of rear brake

Nature of complaint:Failure of rear break
Left the vehicle to showroom for above mentioned repairs on 12.12.08. I am yet to get the vehicle back after repairs. Also there is no reply from the show room about likely date of vehicle's delivery after the repairs.

apache — delay in delivery

dear sir,
myself have booked a Appache motor bike with KARPAGAMOORTHY TVS, KARAIKUDI,SIVAGANGAI Dist.
on feb 16 2008 against full payment for black colour.
untill now i have not delivered the vehicle,what iam getting the feed back from your respectful dealer is that you TVS MOTOR is not prompt in their bookings,thats the reason for scarcity and they are helpless,or go for an other company which you get the same CC power ,like HERE HONDA ,BAJAJ.

Dear Mr, X

I hope you have not go the proper service at the right time may be that's the reason, You are little tensed.
Its regrettable.

On south indian roads the launched product TVS Auto is standing to be like its name- TVS KING

Pls see to it, not to tell that it went vanished, Production at the plant site in hosur has been ramped to 4000 units/ month and have acquired around 15% of market share in 3 wheeler so far

Even after the regular services of my TVS Apache RTR 180 the engine performance is not optimum the engine was seized during the warranty period and it was changed but after that the performance is not up to the mark kindly look forward to this application and do the needful.the bike is on the TVS service station Transport nagar jaipur.
Bike details are as follows:-
Registration No- RJ-14-RS-8674
Chassis No-MD634KE6792L10392
Engine No-OE6L92010226

Add-
Kartar singh
A-196 Vaishali Nagar, jaipur, Rajasthan
[protected]@gmail.com
Mob-[protected]

SALES MANAGER MR: MALAKA|srilanka
MYNAME IS JAGATH HETTIGE, I, M WORKING IN DEPUTY DIRECTOR OF AGRICULTURE OFFICE MATARA AS A AGRICULTURE MONITORING OFFICER.
I GOT A T.V.S STREAK ON 09.02.2010 (USING RAJAYA MEHEWARA LOAN SCHEAME)
YOUR DISTRIBUTOR IS COOP MOTORS WELIGAMA.
WHY DID U CANCELLED MY FULL COVER INSUERENCE POLICY. POLICY NO;VM[protected] SPVK5654. IT WAS HAPPEN ON 06.07.2010
INSUERENCE CO –OP SAID, U DIDNT SENT MY INSUERENCE PREMIUM TO THEM.
BUT MY FINANCIAL SUPORTER, I.E BANK OF CEYLON WELIGAMA BRANCH, SENT ALL AMOUNT TO T.V.S ( INCLUDE 7237.08 FOR INSUERENCE PREMIUM) ACCORDING TO PERFORMA INVOICE NO: STC 001404
SO, WHY DID U PLAYING LIKE THIS,
THIS IS MY SECOND E MAIL, BEFORE THIS I INFORME THIS THRU REGISTOR POST ALSO I.E ON 06. 07.2010 REG NO IS 9103
IS THIS THE WAY U SATISFY YOUR CUSTOMERS.
JAGATH HETTIGE
[protected]

tvs motor — teens electric

plese in your vhihical many complent from date of purchese. I complent your service enggineear mr shekhawat &mr anoorag saxena mob [protected]& jaipur office but your delor & employe are very ir responcibal