Uninor / Telenor Complaints & Reviews

I am deepak jain, customer o[censored]ninor. My Phone number is [protected].i complained on 11.06.2010. and i daily call to Uninor helpline No. They do not give me any satisfactory response. They always say that "sir your problem is solved within 24 hours". but their 24 hours is not come till today. Some time they say sir you have to go our uninor retail shop. but no body is interested to solve my problem.

Dear Sir,
I am a customer o[censored]ninor.I have purchased a sim card form an authorised UNINOR Retailer.
I purchased it on 11/06/2010 FRIDAY at 15:00 hrs (3:00 pm) .But it has'nt been activated
till today that is 16/06/2010 WEDNESDAY at 19:00 hrs (7:00 pm).The retailer is not able to
carry out such a task Due to lack of proper training.Please udertake my complaint and work out.


From,
Rajesh Dahiwelkar.
Pune-6
Maharashtra.

I BOUGHT A UNINOR SIM CARD (SIM NO.[protected] AND MOBILE NO.[protected]) SUBMITTING MY D.L. AND PAN CARD XEROX AS PROOF.AFTER SOME DAYS I BLOCKED ITS PIN UNFORTUNATELY.WHEN I CONTACT TO THE CUSTOMER CARE TO GET THE PUK CODE I FOUND THAT THE SIM CARD WAS NOT IN MY ANME SO I DID'NT GET THE PUK CODE.WHEN I ASKED TO THE SIM CARD SELLER,HE TOOK MY ONOTHER COPY OF XEROX AND PROVIDED ME THE RIGHT PUK CODE AND NOW THE SIM IS ACTIVE.MAKING CONTACT TO THE CUSTOMER CARE I FOUNFD THAT IT IS NOT IN THE MY NAME AGAIN I THINK IT IS THE CASE OF FROUD.AS I HAVE THE SIM IN THE OTHER NAME SOMEONE ELSAE IS USING SIM IN THE MY NAME.


SHAHID ALI s/o WAHID ALI
VILL- JUNGLE PAKARI (PATHAN TOLA)
POST- JUNGLE AURAHI
DIST- GORAKHPUR (UP)
PIN-273013
Contact-[protected]

I bought two sim cards with no.[protected] and [protected] on 31st may 2010 from a UNINOR dealer in Tirunelveli.I also made a recharge for Rs.48 on both the sim cards for activating 24 x 7 changing discount plan. I submitted all the necessary proof and till date the cards are not activated.When contacted customercare at 121,they said there seems to be no problems with the numbers and it should work fine.I even raised a service request with the reference no.SR 1-[protected].But nothing happens.Today they activated one SIM card with no.[protected] but the other doesn't work the customer care guys are helpless in fixing the issue.And they don't even acknowledge the email sent to their customer care with address [protected]@uninor.in.My contact no. is [protected].

BY
Manikandan. M

I am Recieving so many Miscalls & bad Messeges from This Unknown Number [protected]
As I called return with another number the caller is lifting the phone but not answering any thing Silently listening but not talking any thing.
So Please A request To UNINOR Team Please Bar Outgoing calls of this Number or Block this Number [protected] or pls send this no's ID PROOF details To "[protected]@rediffmail.com" Please Help


Thanking YOU

om Jaffer sait <jaffer.[protected]@gmail.com>
to [protected]@uninor.in
cc letters.[protected]@intoday.com,
letters.[protected]@thehindu.co.in
date Fri, Apr 23, 2010 at 11:04 AM
subject [protected] pre paid - Uninor service
mailed-by gmail.com
hide details 11:04 AM (0 minutes ago)
Dear Sirs,

This is to bring to your urgent attention that the above number has been debarred for receiving calls from this morning. This is the fifth time during the past three months that this has been happening.

First time : 19/02/10 -- See your SMS
Second time : 26/02/10 -- See your SMS
Third time : 07/03/10 -- See your SMS
Fourth time : 20/04/10 -- Unilaterally without any information to me
Fifth time : 23/04/10 -- Unilaterally without any information to me

The reasons for the first three times was that "documents were not received". I had met your dealer in Valencia (Mangalore) and copies of my passport were made then and there and my signatures obtained on the photocopies. More than a photocopy of a passport, what other documents are necessary??? How many times should I visit your dealer again and again and provide the documents? Is'nt is a failure on your part to ensure that the documents are safely received and filed in your organisation??? With a systemic fault in your organization it has now become symptomatic of an ineffecient and worthless customer service. Why was the service activated so many times after receiving the documents??? Will your dealer issue a sim card without receiving any documentation from the customer? Whose fault is it anyway that you cannot find the documents in your office?? Is'nt it the fault of your employees???? Dosent your company even have the decency and courtesy to call the customer and discuss the issue before taking this unilateral step?? Is this all what the company believes in as customer service?? Your company can be so stupid so as to debar even 121 = Your helpline number _ which is supposed to be toll free!!!

Your SMS's of 19/02/10, 26/02/10 and 07/03/10 have the following message: " Your request for barring/unbarring of the service has been received and fulfilled". I want you to provide me the copies of the so called 'MY REQUEST".

As the dealer is your agent, it is your responsibility to discuss the deal with the matter between yourselves and I call upon you to reconnect my service immediately failing with I will be constrained to take up this matter with the concerned authorities.


Jaffer Mohamed Sait

[protected]

I had put the Uninor sim (cellular Sevice).In the the ads they advertise 29 paise for a call (1min).But they took 68 paise for a call.I asked about this to the uninor customer care.They said 39 paise. for call setup and 29 paise for the call.I asked the customer care representative as why you advertise that one call in 29 pasise, and the dealer for uninor told me the first call will be charged 39 paise and from second call charge will be 29 paise. And for that the customer care rep. did not answer me properly and in manners. After I attended the call, within 5 min they barred my number, then i went to uninor sim dealer and told it. They said we will activate your sim,but 3 days passed they didn't activate my sim.. Here I want to sue against the "UNINOR" operator service in Consumer Court about their activities.Please give me a solution for this.It giving me mental stress!!!!!!!!!!!!!!!!!!

i took a uninor sim with mob no:[protected] in hyderabad. It is more than one month and still the sim is not activated

Dear Sir,

My mobile number is [protected]. I took this uninor connection on 22.01.2010. I used this connection for one week time and my out going calls barred from that time.

when i enquired with the selling agents they said may be some network problem and it will get ok.

When i enquired with the customer care people they said the proof is not clear. Then i again enquired with the selling agent they said the proof is not yet been received by the UNINOR people.

I dont know why they are doing like this. When we made a call to the UNINOR representative he is also not answering the call.

The complete problem is with the UNINOR people and why they want to barr my out going calls.

Make necessary action to unbarr my outgoing calls.


Thanking You

SUNDAR

Dear concerned person ,



I’m here to share the story how the new company UNINOR has cheated me …..

The very first thing I have to remember you is that please visit www.uninor.in , the home page shows an caption

Nothing can silence my ambition

Ab mera number

Believe me all they say are fraudulent words ….

But do visit www.trai.gov.in which shows the father of the nation words

Truth Alone Triumphs

On 6th Jan 2010 I have walked into the UNINOR store {shop no 1818/A-7 Amrita trade towers, SA road opp medical trust Hospital south Ernakulam cochin-16} for taking an new prepaid connection, As I reqested for vanity numbers they have brought the portfolio of the same, where in they said all the hex ( 6digits alike ) numbers are in platinum category staring from 25,000. A concerned person who claims to be the retail executive have taken my request for the hexa number 9061 111 111 , he mentioned he will discuss to his boss and give me the number , I been to store the same day again as to his call and meet his Boss retail head . he said for me to wait till 11th jan 2010 to finalize the price as for see other customers made choice for the same or not . The team asked me to get an DD of Rs.32,000 for the number I requested and bring it on 12th jan 2010 . As to that craze for acquiring an vanity number I even sold my bike and leased some gold , then taken a DD favoring unitech wireless (south) pvt LTD and presented to the retail executive on the same date . They have issued me an sim card and asked me to fill in the CAF customer application and also got my 2 self attested copy of driving license and passport size photograph . they mentioned me by evening the sim will be activated with the mobile number[protected] which I have requested . when I have asked for the cash memo or acknowledgement staing my purchase of this vanity number a lady executive given me an Xerox a soft copy of the document for number allocation signed by the retail executive , she mentioned no other cash recipts are avail for the same .

Till late night I was waiting with expectation number will be activated but no , I have made several calls to that retail executive but he said everything is fine the number will activated in an another 15 mints ,

Then called me and did telephonic apology saying the number allotted cant be provided to me as it was an pre sold number and cant go for any higher bid , meanwhile his boss is sending me an sms saying numbers price shot upto 60,000 . I called him to rectify whats happening ? he said at any cost number cant be given to me as its an order from higher level management he is not much ware of what it is ?

Then he was not attending my call. The next day I walked in to the store to see him

He explained there is big politics behind the same and he is helpless I said at any cost the number once sold to me shouldn’t be given to other customer as its an customers right I felt

I don’t wish to share the name and designation of the person in police service at high rank who he said was behind the number, but I don’t have any proof for that oral statement he made, but he was threatening me it will be a trouble

But I realized the corruption that’s has happened, because this man has told me company can only give it to an VIP as in an Politician or an Film star , but the number was made in hand by an ordinary man but an wealthy chap I guess ?

So what is all this forgery that has happened in the number allocation which of course to the number which was sold to me once ,and resell connection to some else by threatening me an odd manner???????

I have all the evidence that the number issued to me as in the SIM card with pouch an Xerox of my DD presented an the authorized statement given by Uni Nor



As I said in the beginning Truth Alone Triumphs then please see to it and give back my number so I can finally say

Nothing can silence my ambition ( no corruption , forgery , or threats )

Ab mera number[protected]

Dear sir,

i have purchased the uninor no :[protected] last week. since then it has not been provided with outgoing facility. i was advised by the dealer to get an initial recharge.of rs 50/- so that it gets activated for out going calls which i promptly did. however, it turned out to be wastage. Frequently, i followed the matter but not receiving any exact reasons.

i did felt happy while subscribing to Uninor number. but it could not last long. sir please address my grievance.

thanking you sir,


yours sincerely
D. Chandrababu naidu

To all those who are interested to test Uninor, I heartily appeal - please don't take it, don't waste your money and time, as I know it will surely fail. I have taken a new SIM card, and had a bitter experience, so thereby I am requesting you to stay away from it.
Unlike TATA Docomo, which succeeded to win people's hearts right from the beginning, this Uninor could not achieve like that. As we know FIRST IMPRESSION IS THE LAST IMPRESSION. So Uninor failed to impress right from the beginning. This shows it as a dumb mobile service provider. I have taken the connection on last Thursday, but connection got activated on Saturday only. Later I asked customer care executives to which he replied me harshly that they are trying to improve. I asked the dealer about why it took so long time to activate, he told me that many customers blamed him same way for late connection. Below are the reasons why you should not take Uninor -
1. It is a new and yet has to go a long way to impress others. Already many people lost their trust in the service after seeing others' experiences. So they will hardly think positive.
2. It is not interesting as it was with Docomo, which used extraordinary marketing techniques. But in this case Uninor failed.
3. Whenever you have to call anyone most of the times you have to try 3-4 times again, then only it will get connected to the receiver. It has network problems.
4. Call rated o[censored]ninor are fake, they are providing wrong advertisements to get customers. When after taking the SIM the customers find out that they are cheated. It happened to me with call rates at wrong time.
5. Customer care people know nothing, and they are backward intelligently as well as in their behaviours.
6. And last, if you really eager to take a new SIM from Uninor, then please wait at least more for 3-4 months when customers experiences will be available for knowledge. Moreover the network towers and technical departments are still not advanced. So it will take a long time.

After Idea, this is the worst mobile service providers in India. Idea is the another name for HELL.
Avoid these two junks.

Jai Hind.

My sim has been not activated since 2 days
My mobile number is [protected]
Please activate it immediately


Regards,

C ajaychari
System administrator
Times of india
Hyderabad

I bought ur connection the day u launched your services in tamilnadu. my number is [protected]. my name is balaji thangavel.
I think you do not have professionals in solving problems. Out going calls for my number is not available since three days. i contacted the retailer who sold the sim to me, and he contacted the distributor in turn and they said that the problem will be solved in 10 mins. but its now three days. Nothing has been solved. you people do not know what customer care is i think.

The following are the numbers i contacted for help.

[protected]
[protected]
[protected]

please give them proper training

please tell me if i can throw the sim out or just continue using ur service.??

--
With warm regards
BT

Sir, am facing many problems with uninor service.
When i am sending a text message am getting response as message
sent and the same message cant be delivered to the destination. and when some of my friends calling me they are getting an service reply as Check the number u have dialed... when am dialing toll free number am getting uninor service reply as number does not exists.... am facing problem from day one.... raised many complaints to customer care but they are not solving my problems.... what can do can u suggest me.... plz help me

Venumadhav
[protected] (uninor no.)
[protected] (vodafone)