Union Bank of India Complaints & Reviews

Hi,

My debit card is expiring today. I got a msg on 20th that my new card is being dispatched to the branch. On contacting the branch, they ask me to come and collect the same. I had visited the branch yesterday only to find it out that the card has no yet come and they will inform once it does. If I want them to issue a new card, I need to get it done from the call center. Now getting through the call center is another herculian task and after many trial I could reach and agent. Before the agent could give a resolution, the call got disconnected and even after repeated tried, my call could not get through the agent. After pressing all the options of IVR, the call was getting disconnected. Would this forum help in taking my concerns with the right person/channel?

Thank you

Two new branches Thakurpukur & Belgachia are supposed to be opening soon under Union bank of India Kolkata region. But sadly all the norms and regulations of RBI & CVC have been intentionally flouted to accommodate a selected group of vendors. The entire activity of tendering for selection of various vendors and contractors(Electrical, Civil, Furnishing, Premises etc )has been made an eyewash to safeguard interests of Sri Chittaranjan Patra of Kolkata Regional Office.

The same set of vendors has been repeatedly engaged over the last couple of years for branch opening purpose and other works. CVC guidelines are never adhered to. Advertisements are published in the least circulated newspapers and required time frame for participation is not offered to the vendors. Sri C R Patra cleverly creates a situation of eleventh hour urgency to bypass CVC guidelines and employ his favored contractors. Honest officials of the bank are harassed to safeguard vested interests of Sri Patra. Even premises are selected in an adhoc manner with minimal publicity. It’s a frequent experience to see Sri Patra asking NPA borrowers of the bank for various favors(Laptop, mobile set, Ipad etc) in return for concessions in settlement.

Veracity of the allegations can be easily verified by any investigating agency. The relevant papers regarding selection of premises and vendors for the recently opened branches(eg Belghoria, Ichapur, New Town, Jadavpur etc) are to be scrutinized for revealing the wrongdoings. After inauguration Mr Patra is not concerned about the wellbeing of these branches or its customers. Several months have passed but adequate number of staff has not been posted to serve the account holders of these new branches. HR portal Union Parivaar can be quickly checked for this.

A very bad example is being set in the banking industry by Kolkata office o[censored]nion Bank of India. This trend of false urgency to circumvent CVC guidelines has to be thwarted and if required RBI licenses for new branches can be renewed. So immediately take measures to investigate and rectify the wrong doings in the process of branch opening at Thakurpukur & Belgachia. Also ensure that RBI & CVC guidelines are strictly adhered to in the process and punitive measures are taken against the deviants. Due emphasis is to be given for the proper functioning of the newly opened branches rather than opening new branches to serve vested interests of a few individuals.

Dear Madam,
We have applied for 7nos. cheque book on 23rd December 2017 but we have received only one after one month. After many requests and submission of account opening form, your Gurgaon Main Branch has not open the salary account of our employees from last three months. We have not any single cheque to give against our employees salary from last one month.
On dated 16/1/2017, we have given another request for cheque books, but still we have not received the same.

We have not given salary of our some employees due to non availability of cheque books. We have cc account with this branch from more than eight years, we have never seen this type of very poor services. Pls do the needful on priority so that the things can be normal.Â
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We have given more then 50 account opening form verified by your staff before 20-25 days, but still it is pending. We have not received cheque book and our employees salary account is also not opened by your branch. We are facing so many problems from your branch. Pls do the needful at the earliest.

1-sir i had current account of bsnl kota for govt. Expenditure of gmtd bsnl kota, no. [protected]
but withdrawal limit is only 24000 per week which is not sufficient for government work .Please look in to the case and help me.
2-in my account complete entries not done by bank .Local branch manager told will be completed from udaipur office
3.What is the limit per week in govt. Current accounts .

As suggested by Customer care.kindly support to link Aadhar number
[protected] to new account number
[protected].i have already send mail to [protected]@unionbankofindia.com &
[protected]@unionbankofindia.com but still no update & action. more over as per bank asking to open new account for subsidy which is pathetic & not acceptable at all..hope we will get positive result.

On 15 december, 2016 at around 12.30 in night while withdrawing Rs.1500 cash from UNITED BANK OF INDIA ATM the aforesaid amount got deducted from the account but cash was not dispensed by the atm machine and amount got deducted from my account. I complained the customer care but after two days they give the reply that i must complaint in Nanded branch and i did the same but still no action has been taken.
I am a responsible central government employee in the M/o Health & family welfare that is why i took it as my responsibility to complain online further so that the matter can be resolve as soon as possible.i am attaching the snapshot of that transaction to trace it further.

Account no :-[protected]
branch:- Nanded, Maharashtra
Atul Kumar Shukla
Junior Statistical Officer
M/o Health & Family Welfare
Govt. of India

Dear Sir,
My salary account opened in Union bank by company. Due to i changed the company I had to transfer my account from vasna ahmedabad branch to Bhairavnath Road, Maninagar, Ahmedabad branch in 2013. Suddenly I one another account number reflected on my account in Net Banking. So I went to branch and asked about it and i got answered that no worry your main account working perfectly so no any problems. But today I went to bank for renew my debit card and person said for which account you want to renew debit card and I said that i have only one account. Person said no their is 2 accounts and one account is dormant and you have to pay charge to close this account where it is I didn't open any account and i just transferred my account fron one branch to another branch then why i have to pay for this.

Kindly please do needful help for the same.

Thanks,
Jignesh Shah

With hundreds of posting daily for you, don't ignore this
This is been fwdd to [protected]@unionbankofindia.com

To whosoever it may concern

Let me start with a sorry, I'm one of your normal customer in UBI at Poojappura Br, in Trivandrum. With the recent posting of a lady branch manager in the aforementioned area, who is not at all interested in attending to customers and keeping doors closed with no light and AC, I approached her few time and always without any questions, she redirects to the counter.
It's to be noted that the lady is always on mobile or in sometimes in computer.
I have been your customer for quite sometime and have seen the behaviour and attitude of the earlier managers, which were of great help.
If you are posting these attitudes to these type of branches, very soon you can notice the decline in accounts. Two years back at Poojappura Indian bank has opened and can notice the increase in customer.
If you have any investigation team, kindly without informing the branch, watch for few days and will come to know the truth.
Another man posted in that branch (who is hesitant to disclose his name) from some part o[censored]P openly told to an old man, which I overheard is "I don't talk or understand your language & if he wants talk in Hindi".
Anyway gaining goodwill and a customer is very difficult.
Thanks & best regards/ Sathish Sreenivasan
Sent from my iPhone

I (Anandkumar Krishnanand Tiwari) would like to inform you that I have education loan in your branch and my education loan A/C No. is [protected].

I would like to draw your kind attention towards my education loan account which has been marked as NPA since last 8 months even after paying EMI regularly in advance & i have been chasing the bank from last 8 month to correct the mistake they did and upgrade it to normal account but i am not getting any fruitful response from branch.

firstly the bank has pulled me for NPA mistakenly even after paying the regular EMI in advance and after this bank is not correcting their mistake. i am regularly calling the bank and personally met jay kumar singh several times for this issue (branch manager kandivali Mumbai branch) to upgrade my account to normal firstly he has promised to do it as soon as possible and later he denied to do this and said this is getting delayed by regional office and he cant help me out here.

it is not the first issue i am facing with this branch before this i was chasing the bank since last 6 years and they haven't provided me the interest subsidy yet. i complaint for this at union bank complaint site and finally last month jay kumar singh has told me that he has requested for my interest subsidy.

I asked about my interest certificate for last financial year for tax exemption but they are not providing me the certificate because my account is NPA and they can only provide me after it upgrades to normal.

still i am paying my EMI regularly but still i didn't understand why this bank is behind me like that . please take some action and provide me interest subsidy, upgrade my account to normal account from NPA & provide me interest certificate for last financial year before 31st of January(last date of proof submission in my company) and also i need a written letter for this.

could you please do the needful?

Thanks in Advance!

Regards,
Anandkumar Tiwari
[protected]

I sent them a mail to send my Home loan Interest certificate. They did not even care to respond. Other problems
1. Extremely difficult to reach the bank
2. Even if one manages to contact one, resolution will take ages.

The bank still expects customers to visit their branches( in fact just the home branches), stand in queue and request the bank staff to listen to their problems while other counterparts have moved away from that mentality.

The concept of 'Relationship Management' is alien to them. So much so that they called me only when during audit it was found that I had not paid EMI for the last 3 months. They did not bother to even check if borrowers are paying the EMIs properly, forget about solving customer's problems.

I made a road tax payment of Rs 2610 on 15/01/2017 through union net banking but after transaction successfull page it shows a error. When i generate the receipt on odisha tax website it shows that bank transaction was not successful.
so i immediately contact union bank customer care he said after 7 days balance refund.
But after 10 days my balance not refunded.
so pleses refund my money because 2610 is very high rupee for me because i am a student.
so please refund my money as soon as possibe.
my account number - [protected]
name- sanat kumar patra
mob. [protected]

My account no is [protected], i have registered for UPI through Axis Pay UPI i have made a transaction of RS.10100 through UPI on dtd.[protected] transaction id is[protected] but it was failed and for same transaction i have got account get debited message and then next after few seconds account get credited message but till date my account has been not credited pls look into the matter to get me credit of rs.10100 pls.Thanking you.

Today one o[censored]nion Bank of India's executive telephoned and did conversation without any clarity in voice. Even I have repeated several times for the clarity, he failed to communicate anything. I request you to please communicate the same through mail, which will become a record also for our future reference. I once again mentioned below the reference numbers in CIBIL.

UNIONBANK - [protected]
UNIONBANK - [protected]

Regards,

G V Rajasekhara Gupta
[protected]

I have deposited money on my union bank account at union bank kattappana branch at 10.15 am for an urjent purpose. Till 12.30 the money didn't get credited to my account. Then I went back to the bank and asked about this. One of the rude employees in the bank with very rude behavior said me that he is busy and it will take more time. Is that fair????

1. Complaint number:20169128
Transaction date:[protected]
Amount: 3091
Merchant: freecharge.in
Complaint number:20169128

I was paying the bangalore electricity bill when the transaction failed. The above mentioned amount was deducted from my account. Freechage has mailed me that the refund is processed from their end, but i have not yet received my money in the account. Freecharge has given me the merchant id below: fcea[protected]

The money is not yet refunded. I have called customer care several times but no help they have just lodged the complaint (Number as mentioned above)

For which i would like to mention another incident.

Case 2

Case id: 20169128
Transaction date:[protected]
Complaint date:[protected]
Amount: rs 222
Merchant: paytm.com

I was adding money to my paytm wallet using the same rupay card linked to my bank account.
The money didn't get added to paytm and money was refunded to the bank. Paytm mentioned they have not received any such amount and i should talk to my bank. I did raise the concern and followed up like 20 times but no one is helping. They just said i have to mail rbi and talk to them. I have to follow up with rbi not the bank.

It has been more than 40 days and no sign of my money being refunded.

Account Number [protected]
Customer ID[protected]
01. Chaque Book Mai Address Bank Ka Likha Jo Galat Baat Hai Ghar Ka Address Diya Tha.
02. Net Banking Nahi Di
03. ATM Card Bina Naam Ka Diya
Bank Ka Thanks Latter Ghar Par Aaya To Cheque Book Mai Ghar Ka Address Kyu Nahi ???
Bank Ki Es laparwahi Se Mujhe Dukahh Huaa Hai.

Aishwerya Trivedi

I have given an application to update My Phone number and Email id both in Union Bank of India, Rajendra Park, Gurgaon Branch on Monday (16 Jan 2017). My mobile no. has been updated but Email ID is still not updated however I required it on urgent basis. There is a lot of work which is pending in lieu of Netbanking. Kindly get it updated as soon as possible.

I am holding a Saving Bank Account No. [protected] with your bank. I would like to inform you that I had withdrawal Rs. 10, 000/= from Punjab National Bank (PNB) ATM at Krishnan Nagar Delhi on 06.11.2016 at 8:22:53PM. In first attempt I got Rs. 10000/= but when I attempt for second withdrawal no money was received whereas I had received two SMS at 08:26:10 PM for withdrawal of Rs. 10000 each time and same is debited in my saving bank account. As I was at ATM when withdrawal message was received, I had checked ATM machine again and again but nothing was received. In this regard I had complained at your office on 07.11.2016 vied complained no 18654706 but no positive response has been received till date

Respected Sir/Madam
My self Dilip Dayashankar Gond. My Ref No. [protected] . I was open Online A/c in Union Bank of India and select Goregaon (W) branch. because I am doing job in goregaon (W) after that when i gone to Goregaon (W) branch for Submit online form they was not accept my form. They has told me "submit kandliwali (E) branch because your resident address is kandiwali (E) we doesn't accept there customer. we accept only that who are resident in Goregaon (W) .

Dilip Gond
[protected]

Dear Sir,

I have given guarantee to avail educational loan and they have settled the dues. In Cibil it was not cleared so far. Please arrange to inform Cibil and help me to improve my credit rating. The following are the reference numbers :

UNIONBANK - [protected]
UNIONBANK - [protected]

Kindly arrange to solve this issue please. Please contact me for further queries. Contact number [protected].

Regards,

G V Rajasekhara Gupta