Urbanic Complaints & Reviews

I have placed an order on 24th May on urbanic and it's a prepaid order . The expected delivery is between 2-5june and today it's 3rd June and my order is not yet shipped and if i message on customer service they just say we will try to resolve your problem. I am very much disappointed with urbanic because it's my first order from urbanic and i didn't expected this. My order id is[protected] . It's been 11 days and my order is still...

I have purchased my jeans and it's big so i return it the delivery boy said the code is wrong so cancel the return and complain in customer care so now one is now coming to pickup order id[protected]...

I had placed order on 22 May and still haven't received my order(as of 2nd June 2022) . Today I got update that my order is delayed further due to some issues. When will I receive my order ? My birthday is on 5th June and I want it before that. What's is the point of receiving order after that ? What is taking so much time. It's already been 10 days....

Have ordered 7 pieces of clothing from Urbanic on 11th May .. As per the App at the time of ordering they promised to deliver by 23rd May. It is the month end and there is no sign of a single delivery.
Have written at least 3 mails and reminder mails for the same to enquire. There has been no response to them to which is highly careless and unprofessional. Urbanic has no telephone number to speak to anyone directly o leaves you no...

I have been receiving a message everyday since the past 5 days saying that I will receive my order today and the order still remains undeliverable. I attended calls of the delivery person and told him exactly where to drop the parcel but neither do I receive the package and nor do I receive any more calls after that. It is a prepaid order....

Hello Urbanic this is Arpita I have placed my first order on 20th may and order id is[protected] this but my order is been stuck from 7 days and I don't think your pathetic customer services will take any action I want my order to progress today otherwise it will not be good I want my order to ship right now only I want that today other wise I will be compelled to take some action I have been contacting your customer service last...

I order some clothes about 10 to 15 days back. And the delivery dates were estimated from 24th May to 28th May but today all of a sudden the delivery status says- delivery not accepted but the delivery was never made. There was never a delivery attempt made. This is very disappointing 😐...

I have ordered a few dresses from urbanic which didn’t fit me and I wanted to return.
There were 2 orders which I returned by individually putting a return request for each one of them. I have been waiting for 20 days for the return pickup

First time the courier person himself cancelled my return request

Second time the courier person didn’t show up nor contacted

The third time I...

[protected] has not been delivered to me yet it's been 30days...

I haven't received the refund yet. its been three months...

I had placed return request.. my order I'd is[protected] there are two products in same order I'd.. first I got message that my return request has been approved second day delivery boy has picked my parcels.. after pickup I got a call that my return has been rejected because of wrong description.. I have to reapply for return I asked her how could I because I already sent my parcel so she said that she will send some kind of message...

My order no:[protected] placed on 8 May is delayed beyons explanation and i still do not have visibility of the delivry. I have trip planned in next week....

Hi Team

Kindly help to refund my money. The customer care is asking me to share pics of yellow tag which was not attached in the order when i received. in fact i[censored] check, i had put my return request on the same day I delivered my product so there is no chance of getting it misplaced as the tag is always tightly attached to the product.

Also, if the quality of the product is not good, what will the picture do??...

Hi
I returned one dress from urbanic.They mentioned that within 7-10 days your refund Will be processed in your account.But it's been 11 days Still refund is not processed to my bank account...

Hi,

I've had two major concerns with ubanic stated below and I have also raised two complaints on the consumer forum for which you will be receiving a notice shortly.

Concern 1 :
I had ordered a few clothing items for a friend and mentioned all the address details on the app. The delivery was promised by 5th may. I received a message regarding late delivery on may 3rd, they did not mention delivery day...

I placed my order on 13 th may and the shipment status has shown that the product will be be delivered between 23rd may - 27th may which is too late as I want to use the product on 22nd may itself. My order is not under process yet. The order id is[protected].
I respect urbanic to deliver my order before 22nd may....

I purchased two dresses from urbanic and I get the products on April 22 and due to size issues, I think of returning the product. I submit the return request on the same day and the next day delivery man came to pick up the products but he canceled the return due to tag verification issue. He said that one of the product (black dress) contain a tag but the verification number is missing from the tag. I requested Urbanic team once more for...

I have been struggling with Urbanic for over 20 days now. The pick up partner lost my tag and he's unable to process my request which means that my parcel has been lying in the Delhivery warehouse for over 20 days. I have reached out to Urbanic over 50 times and their bots just keep giving the standard replies and no substantial action have been taken!! Now the pick up partner is not taking any responsibility and I have lost 12k as I have...

My order hasn't bern delivered yet... I've placed my order for a denim on 23rd april and hasn't received yet.. It's been more than 10days.. 12 days to be precise. And they're telling the irem hasn't been dispatched yet. I've ordered those for a spacial occassion.. That us my birthday on may 6.now i don't have any options.. They didn't provide much messages or anything...

Order was placed on 17 Apr and was supposed to reach by 27 Apr - 1 May. Today it's 3 May but still order has not even shipped yet....