Urbanic Complaints & Reviews

Order id[protected]
I placed my order on July 10 and they haven't shipped my order and it's still showing processing and there is legit no update on shippment status
And I have done online payment

This is not the first time that Urbanic has delayed its order delivery to me. I’ve ordered a bunch of clothes on 1st July and the reciept shows that it’ll be delivered by 11-15 July. And still it shows that the order is processing as of today July 15th. This has happened to me before when my clothes were delivered way later than the dates mentioned. Being a travelling student that delivery was so delayed that I had to fly without the clothes hence making the whole order useless for me. Urbanic needs to value its customers’ time and I need to hear regarding my current orders asap. This is very disappointing Urbanic.

Ordered a single pair of jeans, wrong size delivered, they sent me 2 jeans and took double money now they aren't updating it so I'm unable to return the order and also get my refund 2k

Purchased one dress in urbanic app, but after deliver I was not so impressed with dress. So I decided to return it.
Tried to reach them by chatting with them, by email...but no response.
Still it is showing pending for pickup.
I am vexed and complaining about that fraud company.
Please take necessary action

My order is so much delayed due to their logistics issues its too much now I have to wear that dress for my birthday and it is still showing packed soon but no information is I am getting. Their customer chat support executives is also saying soon my order is going to be dleivered but no one is giving me any exact date because I have placed my order on 29th june still I haven't recieved

One of the worst shopping site . Highly disappointed.
It's like harrassing customer.
My parcel is suppose to be picked up but since a week I am following up with your customer service but there is no response everyday it is said your parcel will be picked up today but it's been a week no one has come to pick up the parcel.
This is not done.
This is looting customer.
I want my parcel to be picked up asap.
Also, delay is from you guys if it exceed the return date you guys will be responsible for returning it. Tired of following everyday with customer service but nothing is happening.
One of the worst shopping experience.
My order I'd:[protected]

Company promised me the refund with in 7 -10 days but it has been more than that.
The only source of communication is emails.
They taking so much time and this is very imconvenient.
All they give is next date.
I returned the product last month and i haven't received refund yet.
Not do they give appropriate reasons.
First the product was so uncomfortable and now delay in refund.
Very inconvenient...
They are very bad

Company promised me the refund with in 7 -10 days but it has been more than that.
The only source of communication is emails.
They taking so much time and this is very imconvenient.
All they give is next date.
I returned the product last month and i haven't received refund yet.
Not do they give appropriate reasons.
First the product was so uncomfortable and now delay in refund.
Very inconvenient site.

I ordered a pair of pants on 19th june 2022 It is 2nd July today the item is still waiting in the warehouse to be collected estimated delivery was by 29 june still I haven’t recoeved it and the insane customer supports keeps on asking for being patient. This is so unproffesional of this urbanic

I have received refund for one order but for the 2nd it’s still pending

Urbanic failed to sort my issue regarding a refund of rs 1853 . I have been dealing with this issue since last 12 days . The mental harrassment they put me through can't be paid back but atleast I want my refund .

Hi

Worst customer and delivery service offered by Urbanic. My order number[protected] was supposed to be delivered between 27th June to 1st July (10 days after order time which is insane).

My order status has not moved since then and no shipping ID is provided. I have reached out to your customer service team but like robots the only thing they say is that orders are coming from international location. Is it a problem of the customer? Is there any commitment Urbanic can complete?

I also informed that I am traveling out of country hence I need the order delivery in time but your team is not giving delivery estimate to me. This is the most frustrating, disrespectful and disappointing experience I have had with any shopping app.

I also work for an e-commerce firm but my company never betrays consumer trust. Never going to refer this app and if needed, will sue the company in consumer court and tweet about it.

Give me a specific delivery timeline update and estimate. It is my right to know as a shopper. If you can’t honour timelines then don’t commit or have better processes in backend.

I hope I have real humans and team listening to this complain to reply back in 24 hours.

And share a damn phone number for God sake! Don’t hide and act as a fraudulent site that is scamming shoppers.

A highly disappointed shopper !
Mohini

I order two dress on 15 last status i was showed was of 18 as it is ready to dispatched, after it no status could be seen . I'm contacting them from so long but they are asking me to have patience, what kind of poor service u hold its disgusting
[protected]
This is my order number with dilevery it between 5 days or give me refund don't fool costumer very bad service

I have put up a return request and after a week of waiting no one came for pick up, I wrote an email to urbanic customer care and after that pick up was arranged on 22nd June 2022 at around 4:30pm Mr Prakash had come to pick up the order. Now it’s 26th June I haven’t received my refund and also the app shows awaiting for pick up and even today I got a call from urbanic pick up guy asking for the return item and I told him that I have already return you the item on 22nd June but he is keep saying I don’t know you check with customer care. I also email customer care on 24th but no proper response from them.
Please help refund amount is more than INR 3327/-

My order is[protected] and it is was supposed to be delivered to me by today only and at the very last moment i got a notification saying it is being delayed to some logistics issues.

I even had contacted the customer care live chat executives thrice and all they do is update me on the current status of the order and that’s it. There is no specific date being provided to me by what it will be delivered, i had an event planned with the outfit i ordered and due to my work schedule i can not now go to buy clothes even. This is very unfair.

[protected] This is my order id and i’ve placed a return request for some of the products but they haven’t been picked up yet and its been 5 days! what do i do! I have sent multiple emails about it and y’all dont do anything! this is so unprofessional! please pick up the products asap! Urbanic India pathetic, please do not shop from them it’s purely a scam

Name- Nysa Pandey
Order ID[protected]

I ordered items from urbanic 12 days ago but it hasn't got delivered yet, i am fed up with this disrespectful and careless service from their side, i've complained about this order more than 10 times but the urbanic staff says the same thing each time and my order still doesn't reach. I want my orders to reach as soon as possible because i needed this order long ago but Urbanic staff doesn't seem to care. I am sorry for harsh words but i kindly request for a delivery by the deadline they gave...I ordered on 13th June and as they told me before placing order the delivery date was within couple of days but after placing the order they said it will take 10 days but my order is. not at my doorstep yet

I placed my order on June 17 2022. Order ID[protected]. I paid for the order via net banking and paytm wallet both. Money got deducted from both the places. But they are not confirming my order. It's been more than 2 days and they cancelled my order. Please help me.

This is to bring into your kind notice that firstly I placed the return request of 15 products against my order ID[protected].

Although there is NO LIMIT mentioned in the return policy o[censored]rbanic, but later I receive a call from Customer Care that return request of only 5 products can be placed at a time, therefore the same was cancelled on June 11, 2022 and I placed manual return request for 5 products only.

It was mentioned on call that once the return request of Ist 5 products are completed, they will take the return request of next 5 products.

Since June 11, 2022, despite my several reminders & follow-up chats with customer care executives, the return pick-up request of even Ist five products is NOT completed yet.

Every time I am receiving a standard reply that my return request is placed and will be picked up in next 24-48 hours, but nothing has happened yet.

As I have to return 15 products, now, even the window of 10 days to return the products is also expired. because of which neither I am able to place further return request nor my Ist manual return request of 5 products is still pending.

You are requested to please intervene, investigate & help me to resolve the matter on priority.

Looking forward for your support.

Regards
Vikas
[protected]

I placed order but when i check it in order option in app it's empty . No order placed pop-up showing with connection failed .
I want to return order because of size issue but I'm unable to find order details .