Urbanic Complaints & Reviews

Hi,

I've had two major concerns with ubanic stated below and I have also raised two complaints on the consumer forum for which you will be receiving a notice shortly.

Concern 1 :
I had ordered a few clothing items for a friend and mentioned all the address details on the app. The delivery was promised by 5th may. I received a message regarding late delivery on may 3rd, they did not mention delivery day on the delay message. When I contacted customer care regarding this issue, I did not receive a proper response. Hence I am raising a complaint against urbanic due to their poor service and not delivering as per the set expectations.

Concern 2 :
I have been constantly cheated by urbanic. Initially they promised me a delivery on may 5th and delivered the products on may 10th. The products now are no longer needed and they are not ready to accept the return. I tried to contact customer care and they are not even responding. Kindly help me with this issue.

Consumer complaint numbers : 3462703, 3492661

Order Number :[protected]
Amount : Rs 2784

Contact : [protected]

I placed my order on 13 th may and the shipment status has shown that the product will be be delivered between 23rd may - 27th may which is too late as I want to use the product on 22nd may itself. My order is not under process yet. The order id is[protected].
I respect urbanic to deliver my order before 22nd may.

I purchased two dresses from urbanic and I get the products on April 22 and due to size issues, I think of returning the product. I submit the return request on the same day and the next day delivery man came to pick up the products but he canceled the return due to tag verification issue. He said that one of the product (black dress) contain a tag but the verification number is missing from the tag. I requested Urbanic team once more for a return but it also failed due to same reason. Then I requested it again to customer care to resolve it but the pickup has falied 7 times. I mailed them twice but still this is not resolved. It was not my fault that I received the product without the verification number.

I have been struggling with Urbanic for over 20 days now. The pick up partner lost my tag and he's unable to process my request which means that my parcel has been lying in the Delhivery warehouse for over 20 days. I have reached out to Urbanic over 50 times and their bots just keep giving the standard replies and no substantial action have been taken!! Now the pick up partner is not taking any responsibility and I have lost 12k as I have no way to reach Urbanic. Kindly help!!!

My order hasn't bern delivered yet... I've placed my order for a denim on 23rd april and hasn't received yet.. It's been more than 10days.. 12 days to be precise. And they're telling the irem hasn't been dispatched yet. I've ordered those for a spacial occassion.. That us my birthday on may 6.now i don't have any options.. They didn't provide much messages or anything

Order was placed on 17 Apr and was supposed to reach by 27 Apr - 1 May. Today it's 3 May but still order has not even shipped yet.

My order placed on 12th April 2022 has still not been delivered, and its 2nd may 2022 today. No tracking number has been generated. its been almost 3 weeks.
Order number[protected]

I have ordered on 12th April and expected delivery date was 21st April to 25th April, and today it's 29th April.
It's been 18 days and my order is still not deliver to me.
Order status is also showing in process not confirmed or placed.
I want my order to be delivered as soon as possible if it is not possible then please give my money back.

I purchased a top from urbanic and i get the product on april 21 and due to size issues i think of to return the product.I submit the return request on the same day and the next day delivery man came to pick up the product but he cancelled the return due to tag verification issue.He said that the verification code is not matching.I request once more for return but it also failed due to same reason .I request to customer care to resolve it .but not resolved till now.Then i send mail to customer care but they still saying they are reviewing it and no action is taken against this.Only 3 days left as per their retuening policy.Even this is not my mistake i have to face such a issue.

I ordered on April 3th and it's already April 19th but the order status is in processing and hasn't been shipped. The estimate delivery is April 22nd but the order hasn't even been dispatched pop r shipped now. Please revert back properly urbanic. Your customer service is horrible.

Refund status for order id:[protected]
Order id:[protected]. I have partially cancelled the order after payment and it's been more than 7 days I have not got refund.

Also for the order id:[protected] it' been 4 month and I have not get partial refund for my cancelled order. I don't understand the cheap tactics of your company. If I didn't get my refund in this week I will definitely fine a FIR against you and also do all possible things to defame you. take this very seriously or be ready for consequences.

I order my product ad 15 th march ans its show me to deliver in 19 th march its 11th april today around one month and I still not getting any of product and refund I raise my complain by chat to therier support deipmetmnet by 5 to 6 time everytime they say we will deliver you soon and not doing anything

For my order number[protected], the refund has still not come. It is going to be almost a month now and the customer service guy says the refund has been made but no sign in the account. Please speed up the process.

I've ordered jeans...its been a week and it's still processing and payment is already done

I ordered a dress of rs 1174 on 13 march and receive it on 15 march in morning I apply for return on same day in evening and pick up has been done on 19 march but your pickup partner doesn't give me any slip I didn't receive any message and they are showing return request cancelled and i didn't recieve my refund as well what is this please resolve this by your side as soon as possible and please give my refund

Hello urbanic so I order a pair of leggings from that '2 for 990’ offer but the quality was really bad and I want to return both.
I’ve sent you request for both of leggings but you have approved only one piece of leggings’ return and the other one is in waiting.
As in I’ve ordered it in offer I’ve together only one bill and pakaging of both so kindly accept the return of the second pair of leggings too. I’ve to return them and reorder different pairs. so I’d ask you to refund my money asap please.
Thankyou so much.

Order Number:[protected]
Order Date: 15.03.2022
Invoice Number: 22MLDL[protected]
Invoice Date: 16.03.2022
Order items:
1) Simplicity Bodysuit, Red, S
HSN:[protected] ₹696(after discount reduction)
[protected].86 33.14 696
2) Chain Pullover Sweatshirt, Black, M
HSN:[protected] ₹1, 055(after discount reduction )

I ordered 2 dresses from urbanic app with the cash being prepaid and received only one product that is chain pullover sweatshirt! The other one was missing!

Hi Team,

Trying to follow up since long but no update yet. I have raised a return immediately after receiving the order but it has not been collected yet and status shows cancelled. When spoke to live chat they apologized and said they will again arrange a pick up. But since then no update and no reply from them.

Please look into this otherwise I am forced to take this to consumer court. I am an advocate by profession and it would not be taking time for me to take this next level. But I would want it to get resolve from your end.

Please find screenshot attached

Https://www.urbanic.com/order/[protected]

This order is stuck and I have a travel ahead. Need the product asap

I requested to return the products on 27th Feb but still nothing has been done...rather the customer care executive is fooling daily...O am wasting my time energy resources and money but not getting anything done... kindly help