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Urbanic Complaints & Reviews

www.urbanic.com
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Updated: Mar 22, 2024
Complaints 1042
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192
Unresolved
850
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Urbanic reviews & complaints page 34

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J
Jerimy
Jan 25, 2022
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I have returned an item and still did not receive refund money back and it says refund processed in urbanic return status .
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    Ankita Tripathy 1603
    Jan 23, 2022
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    I ordered a lot of stuff from urbanic and I didn't recieve one item and they gave something else that I didn't order and they have kept me waiting for days and I still didn't get to hear from them and I've already paid . This is just annoying
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      M Zos
      Jan 22, 2022
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      I have ordered 29 item the order id is[protected] out of which 5 were missing also the product were delivered late 7 days and i also send the box package which was carefully slit open from bottom and glued it, but after following up for more than 1 moth they told it can not be refunded, this is a fraud, it is the seller responsibility to deliver all the product not the customer.
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        Nitya Bilgaiyan
        Jan 18, 2022
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        Website: Urbanic

        They picked up the return package but haven't given the money back.
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          F
          Flute_1218
          Jan 18, 2022
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          I placed the order on[protected], received it on[protected] and placed the request for return on the next day. Its been more than a month since i place the order and i have talked to the customer care executives multiple times, but to no use, they keep making false promises that my return will be picked up, but nothing has been done yet. It was my first order from urbanic and my experience has been pathetic, i did not even get my refund, i can't even think about trusting urbanic again:'((
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            S
            Shaesa
            from Khalilabad, Uttar Pradesh
            Jan 17, 2022
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            I had returned my product and it had been cancelled and when reapplied for the return than its not processing. I want to return my product as soon as possible and I want my refund also
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              G
              Garima Jhabak
              from Rajnandgaon, Chhattisgarh
              Jan 17, 2022
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              I didn't received my refund of 1163 of jeans which I ordered recently...I returned the jeans but didn't got the refund
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                V
                Vimal Chauhan 123
                Jan 17, 2022
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                Address: Urbanic India
                Website: Urbanic.com

                [protected]
                Regarding above order the refund isn't being processed .. Even after a number of complaints they haven't returned my money
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                  S
                  Snehh
                  Jan 17, 2022
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                  I have returned two Urbanic products sbout 2 weeks ago still havent recieved the refund
                  Kindly mske the regund faster
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                    Y
                    Yashisingh
                    Jan 16, 2022
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                    The refund of the order i returned on 7th of January is still pending. Order ID[protected] .its 16th jan now and I want it to be refund as quickly as possible.
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                      B
                      Berlynia
                      from Shillong, Meghalaya
                      Jan 16, 2022
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                      I ordered 8 items on the 31st of December 2021 and I received only 4 out of the 8 items on the 11th of January and it says in the app that all of my items have been delivered. I'm very worried
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                        S
                        suuhhani
                        from Coimbatore, Tamil Nadu
                        Jan 16, 2022
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                        Website: urbanic

                        I have items in my cart that I need to order but when i click on check out it does not nice forward to billing details and so on please help me out, i have re freshed and reinstalled the app twice
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                        Need a product back.. I ordered a warm jegging but what came was utter nonsense
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                        Need my money back .. the product was utterly useless
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                          M
                          mitali khade
                          Jan 16, 2022
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                          This is regarding Order Numbers
                          1.[protected]
                          2.[protected]
                          both items have be returned on 2/01/2022 and Refund for the same has not been initiated towards the bank
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                            C
                            chayanika hazarika
                            Jan 15, 2022
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                            This is regarding my order which is not being picked up since 3rd January 2022.
                            I have been trying to contact customer care but the issue has not been resolved.

                            The order Id is :[protected]
                            The orders are showing as 'awaiting pick up' since 3rd January.
                            It's been more than 12 days and items are not being picked up.
                            Tried contacting customer support for more than 15 times and everytime I get the same response as 'please wait for some time, we are working on it'
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                              A
                              Ambika Choudhary
                              Jan 15, 2022
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                              Address: Delhi.

                              They are not refunding my money and simply saying that we have credited your money in your account. I even checked the bank statement, it is not credited. They are playing with their customers. Very bad company.
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                                S
                                Smita P Jain
                                from Ramapuram, Andhra Pradesh
                                Jan 15, 2022
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                                I have placed order on Jan 11th . Order :[protected]. The app says it should be delivered by 15. But no tracking info is given on shipping. It's still under processing status. The live chat messages just doesn't work and mail to support team did not work either.
                                +1 photos
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                                  G
                                  Gdhxjdhsua
                                  from Delhi, Delhi
                                  Jan 14, 2022
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                                  Address: Connaught place

                                  For the first I ordered jeans and I wanted to return so they did take back the product but did not refund around rs 1200. I tried everything to get my money back but no.
                                  This time I ordered something with my card and it is taking forever to get delivered, if it doesn't get my product in few more days then this means they will have my money again.
                                  I suggest we all take action against and report if you don't want to have your money stolen from these sharks
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                                    S
                                    SachinSomanatti
                                    from Mumbai, Maharashtra
                                    Jan 13, 2022
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                                    Address: 602, Naurang House, 21, Kasturba gandhi marg, connaught place, New Delhi 110001

                                    I Got msg from urbanic saying my product is delivered on 8 th Jan 2022, where as I was present in home and I have not received any product and also check with all neighbours and watchman for my satisfaction nowhere product is delivered. They don't even have customer care number, they have chat service in app when msgd they say they will check and revert in 24hrs, but now its 5 days no revert n msg from them. I feel its fraud company kindly help, product was worth Rs. 1000
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                                      S
                                      Shatakshi Saxena
                                      from Budaun, Uttar Pradesh
                                      Jan 13, 2022
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                                      Website: Urbanic

                                      My order is to be delivered on 12 of January but it is not dispatched yet nor they are doing anything to dispatch it soon i needed my order urgently all they are telling me to have patience
                                      Not giving me any tentative date and time about my order.
                                      It has been ordered on 9 of january and the products were under the fast delivery products but not delivered yet and not shipped yet!!
                                      Please resolve my issue out!!
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                                        AnonymousUser166
                                        Jan 13, 2022
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                                        I have done a prepaid order in Urbanic app on 31st December 2021 which was expected to be delivered between 9th January 2022 to 13th January 2022. Till date I have no update on the order whatsoever. I have raised the issue to customer care multiple times just to get an update on what the matter is but in vain. The only thing they say is you will get to track the order once it is dispatched but there is no answer as to how and when it will get dispatched. The order in the app now shows kindly wait for some more days to get an update. They definitely have the worst delivery system as well as customer support.
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