Usha Complaints & Reviews

I,purchased an USHA dynamo wall fan on 25/5/10,Bill No.4763.The fan got dead in march n is lying at the dealers shop since then,but the co. Has not repaired it till now,the complaint no. Of the fan is:-
C-[protected],dt.26/4/11.I also had a word with Mr. Anil Vema from the co. Who very rudely denied the replacement straight away n gave me full liberty to approach to consume r forum.I,here by request you to look in the matter n get my fan replaced.

Waiting for a favourable response.

Thanx n Regards,

Sir,
I purchased a USHA 230mm Dynamo fan on 25/5/10,The fan got dead on 24/3/11 n is lying at the dealers shop from 2 months.The dealer is saying that the CO. Is not giving approval for the repair/replacement of the fan,after making several complaints I had a chat with Mr.Vivek Babbar &Mr.Anil Verma in the service dept. but to no avail.Mr.Verma insisted on some S.No. Isuues n despite making several requests denied any help further shouted that he would take full care for the non replacement till he is in the co.

I hereby request u to come to my remedy n get my fan replaced n teach a lesson to beureucrats like Mr.Vema.Waiting for a favourabe response.

Thanx n Regards
Richa Aggarwal

drea, sir, may name is sarita soni and after marriage name sarita muzalda bank a/c no.[protected],state bank of india,empolyee no.444377.provident fund a/c no.kn/35224/363090. please change to surname on old name sarita soni new name sarita muzalda bank a/c holders name sarita muzalda and may a/c no [protected] sbi please deposited to amount a/c conferm name &surname,bank a/c mob.[protected], [protected] email id [protected]@yahoo.com may withadral form pf form courrier to 27 april 2011 tnanks

From : Subedar Major Krishan Lal
T 1/5 RR Colony near DK II
Delhi Cantt, New Delhi -110010

To : Usha International Limited
Surya Kiran, 19, Kasurba Gandhi Marg,
New Delhi-110001

Sub : Complaint for Ceiling Fan Quanta 56 inch purchased from CSD Canteen.

I am a Junior Commissioned Officer from the Indian Army. I purchased one ceiling from CSD canteen 13600:56E Quanta-1400 mm on 12.3.08. It broke down within one year and after a personal visit to your office at Kasturba Gandhi Marg , New Delhi and number of telephonically conversations, I got it replaced in April 2009 with a new fan 48 inch quanta in stead of 56 inch quanta. This was done through Mr Suman o[censored]sha International. The changed piece even broke down on 04.7.10. As a result neither piece lasted for two years as per the guarantee terms and conditions. I visited the service centre at Lodhi Colony , New Delhi who informed me the estimated cost of repairing would be Rs 400/-. I contacted Mr Suman and narrated the whole story who in turn replied that now the company is not responsible as the ceiling fan has been replaced once. But to my mind either of the piece was supposed to work successfully for two years at least at a stretch i.e guarantee period. Then how such a reputed company can be irresponsible as such as informed by Mr Suman.

May I now request you, either I may be given a new ceiling fan 56 inch (actual substitute of initially purchased ceiling fan ) or at least a refund of Rs 392/- paid to the service centre at Lodi Colony, New Delhi on 15.7.10 (Job No 3189 refers) along with suitable compensation for the harassment faced so far. I hope a heed will definitely be given to the above and do the needful on Priority to avoid getting the image tarnished of such a reputed company and also to avoid legal complications at later stage.

Photocopies of the following documents are enclosed :-

1. CSD Canteen Bill.

2. Photo copy of the work order duly signed by Mr Suman mentioning replacement of fan.

3. Photo copy of the Guarantee Card.

Hoping an immediate positive action.

Thanks.




Subedar Major Krishan Lal



From : Subedar Major Krishan Lal
T 1/5 RR Colony near DK II
Delhi Cantt, New Delhi -110010

To : Usha International Limited
Surya Kiran, 19, Kasurba Gandhi Marg,
New Delhi-110001

Sub : Complaint for Ceiling Fan Quanta 56 inch purchased from CSD Canteen.

I am a Junior Commissioned Officer from the Indian Army. I purchased one ceiling from CSD canteen 13600:56E Quanta-1400 mm on 12.3.08. It broke down within one year and after a personal visit to your office at Kasturba Gandhi Marg , New Delhi and number of telephonically conversations, I got it replaced in April 2009 with a new fan 48 inch quanta in stead of 56 inch quanta. This was done through Mr Suman o[censored]sha International. The changed piece even broke down on 04.7.10. As a result neither piece lasted for two years as per the guarantee terms and conditions. I visited the service centre at Lodhi Colony , New Delhi who informed me the estimated cost of repairing would be Rs 400/-. I contacted Mr Suman and narrated the whole story who in turn replied that now the company is not responsible as the ceiling fan has been replaced once. But to my mind either of the piece was supposed to work successfully for two years at least at a stretch i.e guarantee period. Then how such a reputed company can be irresponsible as such as informed by Mr Suman.

May I now request you, either I may be given a new ceiling fan 56 inch (actual substitute of initially purchased ceiling fan ) or at least a refund of Rs 392/- paid to the service centre at Lodi Colony, New Delhi on 15.7.10 (Job No 3189 refers) along with suitable compensation for the harassment faced so far. I hope a heed will definitely be given to the above and do the needful on Priority to avoid getting the image tarnished of such a reputed company and also to avoid legal complications at later stage.

Photocopies of the following documents have already been enclosed to Usha International Limited,Surya Kiran, 19, Kasturba Gandhi Marg, New Delhi-110001 :-
1. CSD Canteen Bill.

2. Photo copy of the work order duly signed by Mr Suman mentioning replacement of fan.

3. Photo copy of the Guarantee Card.

Last Friday on 20.8.10 Mr Suman rang me up saying that my letter has been received by him and I need to collect the fan personally from the company and will not be delivered at home. This is an harassment being caused to me unnecessarily. I further request that new fan be delivered at my place of residence and if the old fan is to be taken back then Rs 392/- may also be refunded to me on spot.

Submitted for an early kindful action please.

Thanks.

Subedar Major Krishan Lal
27.8.10




Complaint for Usha 56" CF
From: Suman Sengupta <[protected]@ushainternational.com>View Contact
To: [protected]@yahoo.com


[protected][protected][protected][protected]

Dear Kishan lal ji

There is no provision for home delivery of replacement stock, hence i am sorry to say but you have to send somebody to collect the same.
Hope you can understand .
Thanking you

regards

Suman



-----Forwarded by Suman Sengupta/govtsal/udel/uil/IN on 08/31/2010 09:58AM -----


To: Suman Sengupta <[protected]@ushainternational.com>
From: Krishan Lal <[protected]@yahoo.com>
Date: 08/30/2010 01:21PM
Subject: Re: Complaint for Usha 56" CF


Dear Suman ji,

Kindly arrange to get the fan delivered at home through your representative or otherwise. I have already faced a great embarrassment.


Thanks,

Krishan



[protected][protected][protected][protected]
From: Suman Sengupta <[protected]@ushainternational.com>
To: [protected]@yahoo.com
Cc: Sanjay Kumar Sinha <[protected]@ushainternational.com>
Sent: Sat, 28 August, 2010 1:58:37 PM
Subject: Complaint for Usha 56" CF


Dear Sir,

As per your earlier complaint i have already told you to collect the same from our Badarpur Godown.

USHA INTERNATIONAL LTD
H- 3A , MATHURA ROAD
MOHAN CO OPERATIVE INDUSTRIAL ESTATE
NEW DELHI - 44
CONTACT PERSON MR. SANJAY SINGHAL
CONTACT NO:=[protected]

Hope there is no more confusion.

With Regards

Suman

31.8.2010
Dear Sir,

From the above, it is clear that I am being harassed unnecessarily. If I am not delivered the fan within one week, I may have to take up the case with DG CSD Canteen with a request to stop demand/sale of the Usha products in CSD Canteen and simultaneously file a case in the consumer court with detailed history of harassment (which will include time wasted for roaming about from Residence to Service Centre/ Usha Office at Kasturba Gandhi Marg , New Delhi, cost of petrol, telephone calls expenditure and suitable compensation for harassment so caused) from 12.3.2008 till date.

Thanks & Regards
Sub Maj Krishan Lal





SMS received from Mr Shamin o[censored]sha International Company through Mob No. [protected] at 12.33 P.M. on 12.10.10.


Dear customer,

Comp/Enq. No. C-[protected] has been closed. We hope we have done the service to your satisfaction. Please feel free to update us your feedback.
[protected][protected][protected][protected][protected][protected]

Sir,
Kindly refer to my frequent requests to the company. Till today 10.12.10 no satisfactory action has been taken by the Usha International. Kindly do get it resolved at an early date.


thanks & regards


Sub Maj Krishan Lal
10.12.10

Sir,
I purchased a 56'' Usha Striker (Model) Brown (Color) NO. 13228 on 26.02.2010 for Rs. 1400.00 from M/S D. D. & Co., P. N. Dey Super Market, Belghoria, Kolkata-700056. This fan is covered under 2 years warranty and I am holding the warranty card for sure. But after installation of the fan it is generating a regular sound. This sound actually awakens me and my wife at night and sometime we have shifted to another room for getting rid of that sound. It is very painful when we have to endure this type of problem at summer and all the days. The reverse page of the Cash Memo gives me the two Phone No.[protected] and[protected] to lodge complaint with the Usha International Ltd. I made a formal complaint stating all the facts on 01.04.2010 vide Complaint No. 10UA02. The Technician of the service provider came after a day and he could not do anything because at that time the fan was not generating the sound and he told me that if he could not hear the sound it was not possible to do anything for him.
But the fan is indeed producing the sound which annoyed us a lot and presently it is doing so. On 24.04.2010 I made another complaint vide No. 10UA173 with the same problem including the diminishing the speed of the fan, and this time the technician came, he opened the fan and do repair work and the speed of the fan was increased.
But the problem of generating the sound was not redressed. From time to time it is producing the sound. It was stated (The produced sound on 28.06.2010 at 2.53 pm by that fan with my Wife's Mobile phone is available with me) in June 2010 and I made the formal complaint on 28.06.2010 vide No. 10UC194 and this time any technician did not attend the fan to repair or replace it. At the time of the complaint I demanded them to replace the fan with a new one. Regarding this complaint I reminded them twice on 09.07.2010 and on 22.07.2010, and they did not respond to my problem.
Now, I am applying before your kindself to redress my problem and make an arrangement to replace the fan with a new one which will not produce the sound.
Thanking you,
Faithfully Yours,
Sukriti Kumar Bowali, C/O- Dhiraj Raha, R. N. Tagore Road (Near Dr. Sur Lane), P.O.- Agarpara, Dist- North 24 Parganas, West Bengal, Kolkata-700109.

We purchased a cooler (Usha) Ajee Model on July 20th 2009. The Motor of the same burst in the moth of june 2010.
We companied to the shopkeeper on 21st june 2010.
He had given us the No. of Service dealer. We contacted them on the same day. But till date nothing is happeningn inspite of our 10-15 calls everyday. He has lots of excuses every time.
Your motor is expired. Other day, We need photocopy of the bill. person comes only to get photocopy.
Other day person comes & removes the motor. & after 6-7 days he don't turn back. Motor nahi mil rahi.
Another day He comes with a motor which is not working.
He will come on some other day with an another motor.
Now he is making excuses of the timimgs.
He is ony waiting for the warranty Expiration. Tell us when we will use thw cooler-In winters.
Sometime he says. he reached late yesterady nignt. so he can't come in morning today.
Someday , the bike punctured.
We are fed up with their attitude.
Please helpus. Now , we dont need this cooler, we want our money back as they are not able to give service in warranty period. What will happen after that?
Pleaseeee[protected] help us.
Neelam
[protected]

Dear sir,

I bought a usha fan 10 th April 2010. It is very noise within a month. I complaint to the customer care via email.A service man came from service center and check the fan and said bearing and shaft worn out. And he told bring the fan to the service center. But I sent the fan to the company threw dealer. After above 40 days I did not get the fan.
What can I do now ?.Please advise
Regards
K.Seethapathi
[protected]

DEAR SIR,

I HAVE SUBMITTED MY FORM WITH COMPANY 4 MONTHS BACK WHEN CALLED

- HR SAYS THEY ARE NOT RESPONCIBLE FOR PROVIDENT FUND PAYMENT.

- WHILE THE TRUST / ACCOUNTS INDICATED CLEARLY THE FORM IS HELD BY HR AND THEY ARE HOLDING MY PF MONEY AGAINST THE SAME.

EVEN AFTER MONTHS THE COMPANY IS NOT RESPONDING. PLEASE HELP

Res sir
On dated[protected] Usha International Limited submited the details with SSN form regarding the EPF. but still today i have not received any information regarding payment against epf.
The detail of regarding my EPF is given below:
Name Veeresh Patil
EPF A/c No. DL 2481/E/13659
Company Name Usha International Limited
19 KG Marg New Delhi-110 001
Bank Name HDFC Bank Bangalore
Thanks
With Regards

To
The Regional Provident Fund Commissioner
28, Bhavishya Nidhi Bhawan
6th Floor, Wazirpur Industrial Area
Delhi – 52

Subject: - Refund of family pension contribution of Rajnish Kumar Sharma
Holding A/c No. DL 2481/E/9187

Dear Sir

With reference to the letter HO/ACC/FP/S-I/679211 dated 19.10.2007 from Usha International Ltd., New Delhi in form no. 10-B ( F P F) for the refund of family pension contribution of Rajnish Kumar Sharma Holding A/c No. DL 2481/E/9187 date of commencement of membership 01.03.2004 and date of birth 05.05.1975 and the letter was enclosed with advance receipt and Form no. 7 ( F P F ).

I would like to bring to your attention to the fact that I have not received the amount as of now and you are therefore requested to look into the matter and arrange to refund my family pension balance.

Looking forward for your early response.

Regards
Rajnish Kumar Sharma
[protected]

Res sir
On dated[protected] Usha International Limited submited the details with SSN form regarding the EPF. but still today i have not received any information regarding payment against epf.
The detail of regarding my EPF is given below:
Name Surjeet Singh Mehta
EPF A/c No. DL 2481/E/8941
Company Name Usha International Limited
19 KG Marg New Delhi-110 001
Bank Name HDFC Bank Ludhiana
Bank A/c No.[protected]
Thanks
With Regards

Surjeet Singh Mehta