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UTI Infrastructure Technology & Services Limited [UTIITSL] Complaints & Reviews

www.utiitsl.com

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Updated: Dec 26, 2025

Complaints 1513

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270

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1243

So far, so good. UTI Infrastructure Technology & Services Limited [UTIITSL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope UTI Infrastructure Technology & Services Limited [UTIITSL] will keep up the work and continue to help more customers with their concerns even better 🤝

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UTI Infrastructure Technology & Services Limited [UTIITSL] reviews & complaints page 25

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Address: Surat, Gujarat, 395007

Sir

I have applied online new pan card and send all required papers through speed post and after checking the status on line found the text as :application is withheld for processing due to incomplete details / documentary proof after 2 monts ago i was send hard copy by the speed post, please checke the details and solve the pan card status, otherwise kindly rerfund money

Uti id no :- n[protected]
Dob:-01/06/1986
Objection marked :- uid number alredy exists for another pan
Contact no [protected]
Email no:[protected]@gmail.com

Tahnkyou sir,
Satya ranjan panigrahi

+1 photos

Dec 29, 2018

Updated by SAT59 I have applied online new pan card and send all required papers through speed post and after checking the status on line found the text as :Application is withheld for processing due to incomplete details / documentary proof after 2 Monts ago i was send hard copy by the speed post, please checke the details and solve the pan card status, otherwise kindly rerfund money

UTI id No :- N[protected]
DoB:-10/11/1979
Objection Marked :- UID number Alredy Exists for another pan
Contact no [protected]
Email NO:[protected]@gmail.com

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Address: 390019

Website: uti web site

Sub:- pan card application to be file customer code - a 1820386
Transaction of rs 379/- on line payment dt 6/11/18

Sir, with reference to the above sited subject, in this connection, more
Time passes away, the quarry of pan card information, i can:t submit
Further details, all the document provided as per your demand last
Time, so close this chapter if possible refund of rs 378/- if not
To donate poor child fund

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S

Shiva Subramanyam

from Hyderabad, Telangana

Dec 27, 2018

My pan card application no-A[protected]
name-konda shiva subramanyam
status showing YOUR APPLICATION IS WITHHELD FOR PROCESSING

D

DRx Javaid Malik

from Katra, Jammu and Kashmir

Jan 7, 2019

Sir my coupon number is un[protected] also paid payment for the same but did not get my ekyc after payment. I am heaving registerd mobile with adhar for ekyc and they are saying you dont have .what a kind of company is it.i also got otp 2times .

refund of rs 379/- - Comment #3316644 - Image #0

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Address: East Singhbhum, Jharkhand, 831002

I have submitted my form by speed Post to New Delhi to the given address I have got PDF file that my pan card is issued but now I m tracking my pan card it is given that my pan is delivered but I have not got it so please do something I have got my pan no. But please deliver my pan card to my address please.
I have not got my pan card I am tracking the status but it is showing that the item is delivered but I have not got it.i request you to re deliver my pan card.my order I'd is AK-[protected]N.
My pan no. Is BYKPC0045A
My coupon no. Is G[protected]
My consignment no. Is RM[protected]IN.
I have provided necessary information.i request to re deliver my pan card.and if possible give me your contact so that I can be in touch with you.so please redeliver my pan card.

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C

chandnimegha

from Jodhpur, Rajasthan

Dec 19, 2018

Sir, I am very upset with your pan service bcoz I Cannot upload my pan document in uti website.
so, Please help me how I upload my pan document in UTI website.

chandnimegha's reply, Dec 14, 2018

I had applied for the PAN card on 4 dec 2018 followed by physical documents. However when I was checking portal for status more than two weeks and the status was that Physical Application was not received yet. so how i send or upload my document in uti website
. I feel I made a mistake to apply for PAN card to UTI, it's better service at NSDL.

I regret my mistake.
Please, someone pay attention and get the application processed.
As banks are not accepting loan application without a pan card am really stuck and frustrated.

Thanks.

chandnimegha's reply, Dec 14, 2018

I had applied for the PAN card on 4 dec 2018 followed by physical documents.my application no.U-N003214192 & reference no.-PUR26958524031 However when I was checking portal for status more than two weeks and the status was that Physical Application was not received yet. so how i send or upload my document in uti website
. I feel I made a mistake to apply for PAN card to UTI, it's better service at NSDL.

I regret my mistake.
Please, someone pay attention and get the application processed.
As banks are not accepting loan application without a pan card am really stuck and frustrated.

A

amit pk

from Mohali, Punjab

Dec 27, 2018

I filled the pan card application form and send hard copy to utiitsl delhi on sep 2018 but I did not get pan cardtill now. Please provide me pan appplicatin number and pan card.name_amit kala.although one hundrad seven rupees submit through my bank account.

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Address: Salem, Tamil Nadu

I am jayakumar, i applied for pan correction to chennai utiitsl office by post in september of this year. But it was returned due to incomplete details/document proof. So i sent it again with proper details/document proof in october 10th through speed post [speed post no : et[protected]in ]. It was delivered next day to chennai utiitsl office. But, still now i didn't get my pan, not even any update of pan. I report this to chennai region through email and phone call still now i didn't get any reply for email or phone calls from chennai region.
Application coupon number : q[protected]
Pan number : alwpj4457d

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K

Krushana

from Pernem, Goa

Dec 17, 2018

Dear sir
My application number is [protected] and my mail id is [protected]@gmail.com but no Acknowledgement number and no next proccess error debited my account bal plz refund my amount. My pan card number is AINPR1213R AND 2 TIME PROCCESS and same error 2 time amount debite with my account.

Krushana's reply, Dec 12, 2018

Dear sir
My application number is 0031831477 and my mail id is [email protected] but no Acknowledgement number and no next proccess error debited my account bal plz refund my amount. My pan card number is AINPR1213R AND 2 TIME PROCCESS and same error 2 time amount debite with my account.

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Address: 496001

My name is ankit patel and i have applied for pan card online in may of 2018 and it has been months and still, i haven't received my pan card yet. I have mailed them regarding this issue but there has been no response ever since and on tracking the pan status it states your pan [ protected ] card returned undelivered due to [applicant not known ] on 08/06/2018 and lying in mumbai office. I don't know how to reach them as i have tried calling too and i haven't been out of the station in these months and there is always somebody at home.

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Y

Yashawanth G K Gowda

from Shimoga, Karnataka

Dec 27, 2018

My name yashawanth g k i applied pan and my coupan number is N[protected] I can't edit my rejected pan application so please refund my money to my account . My account number is [protected] ifsc VIJB0001128 krishnarajapet branch

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Address: Agra, Uttar Pradesh, 282007

Dear Sir,
I have applied for my pan card as with Name Jaipal Ramani, Application number is A[protected] PAN number allotted DWHPR0889C on dated 3 November 2018 but till now i have not received PAN card then i checked status on website status is your application is processed successfully but card is not printed due to some reason.I have attached image of status.
Please take any action so that i could get my PAN Card as soon as posssible. More than One months have passed but i could not received. Kindly do something
with regards

+1 photos

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V

Vijay S G

from Bengaluru, Karnataka

Dec 27, 2018

Mobile no [protected]
Email [protected]@gmail.com
DOB 29/08/2000
https://drive.google.com/file/d/1-1f8LeEmQA5cDlE48I3mdeBdQTsh3OOg/view?usp=drive...⇄

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Address: 625703

Website: www.trackpan.utiitsl.com/PANONLINE/PANTrackerSearchStatus

Greetings for the day,

I am applying the pan card for my mother yesterday (6th dec 2018) at coimbatore, and i check the status on the next day (7th dec 2018) 5:45 pm by track the pan card in this link https://www.trackpan.utiitsl.com/PANONLINE/PANTrackerSearchStatus but it shows "batch containing this physical application is not received yet. Verify with our utiitsl office at the address to which you have posted/submitted this physical application set."

What they try to mean that? And what i can do for this?

My acknowledgement no. Is g[protected]

Please suggest some tips or guidance for me as soon as possible...

Its a urgent need...

Kali rajan m
+91 [protected]
[protected]@gmail.com

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Website: UTIITSL.COM

I had made payment to pan application no : a[protected], through my csc id. Payment is debited from my account, but status is showing "application payment is under verification, payment is not received as per utiitsl records". I contact the utiitsl customer care, they ask me to send the mail, i had sent the mail, but there is no response, again i called to customer care after two days, they said me to wait till update, and we dont know how...

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Address: 560056

This is what the response from the respected full utiitsl people, atleast no updates till now and time is passing away, this clearly a case of negligence and irresponsible people who are working and i can proove it clearly chennai people has missed the documents of customer coupon no: m[protected] so i want to claim my loss and everyone is answerable sir, indian consumer complaint forum kindly help me to resolve this, as im losing my job for their mistake

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Address: 560056

I applied pan application on 27/10/2018 from umang app and on the same day i couriered the documents as per procedure to the chennai utiitsl and that documents they have received at their office and still now those people are not at all responding, dozens of mail communications went on but not was fruit full, the dtdc, doc. No:b56621412 which clearly showing that it is delivered in chennai utiitsl office but till now nobody is receiving the call and no body even manager is not at updating even though complaint draft has been mailed and kolkatta customer care, every time i have to detail the story, kindly help me out at urgent basis, every body in my office they are blaming me and im helpless now

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D

dakhin soren

from Jamshedpur, Jharkhand

Dec 11, 2018

Dear Sir/ Madam,

I have applied for a PAN Card in the month of January 2018 vide application no. U-A[protected]. I have not received any CARD till date. Request you to issue the card immediately.

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Ref : 1. My on-line pan application no: u-n[protected], dt, 04/12/2018.
I tried to apply my pan online upload the all details and made payment but at last page shown that details doesn't match.
Now, i want to refund my fee please that i can apply again for my pan.
My cinatct information:
Mob. : ±[protected]
Email: [protected]@gmail.com
Please solve this issue soon as possible.
Thanks.

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Address: Ernakulam, Kerala, 682030

My name is reshma ravikumar.. I have applied for pan card correction due to the incorrect date of birth.

As when i am applied for pan card and my pan card received as incorrect date of birth.in that time i was not in a position to reapply for corrected one due r some personal reasons

I have reapply for correction one.. As i am planning to do higher course for that i need pan card details.. Due to mismatch of date of birth in my id i can't get education loan..

Kindly consider it

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Address: Mysore, Karnataka, 570004

Website: [email protected]

Dear sir
I have applied pan card application to utiitsl in ramaswamy circle but upto today i have not received any pan card also but when i came to there that office is closed and now another one new office is opened in that same building and they are not resposing correctly with customer now so pls don't give any agency in this place and in the new office they are charging 250rs per application pls resolve us our problem sir
And if i didn't sovle this problem i will send a mail to prime minister

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Please note the below details -
Date of incident:[protected]
Application coupon number: u - g[protected]
Application type: for new pan card (Form 49aa) as a nri/foreign citizen
Applicant name : vangara nagamalleswara rao
Status: your application is withheld for processing.
Region: southern region
Objection reason: objection marked - [ ao details not valid ].

Please update my pan card application with correct ao details and issue pan card.
Your help is greatly appreciated.

Regards,
Vangara nagamalleswara rao

+1 photos

Nov 23, 2018

Updated by nag.vangara Please use default AO Code (DLC-C-35-1) since I'm NRI

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M

MujeebRahman

from Arakkonam, Tamil Nadu

Dec 3, 2018

Sir I haven't received my PAN card yet. The last update was on 13th November 2018 that Card has despatched from kokan Bhavan but yet to receive!!
Usually a registered parcel may take 5 to 7 days for maximum but it's been for more than two weeks now

Please resolve this asap my consignment number is RM[protected]IN

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Address: Imphal East, Manipur, 795101

Name : jangminthang lhunndim

This is the status:

Application coupon number : u - n[protected]
Application type: for new pan card (Form 49a) as a resident indian
Applicant name : jangminthang lhungdim
Status: application is withheld for processing due to incomplete details / documentary proof. Please contact to the pan centre where pan application submitted.

Do it need to resent again or any other things to be...
E-mail : [protected]@gmail.com

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Address: Jaipur, Rajasthan, 303002

Hi i am banwari lal diwan i had applied for pan card on13/08/2018 and i got the acknowledgement reciept in which got coupon no. Q[protected]. From 20th nov.2018 the status is confirmation awaited from itd what dose it mean and why this appeared in the status please help me i need my pan card email id. [protected]@gmail.com pleasedo needfull. Thanks. Banwari

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While applying new pan card through utiitsl online pan portal, at the time of payment my transaction has failed. But a few minutes after amount rs. 106 was debited from my bank account. But there is no confitmation from utiitsl. But the application status on there website also showing that "your pan application with aadhaar based e-kyc option is still incomplete. Use regenerate online option to complete and submit your application for processing". I request you to resolve this problem and get to make sure refund.

My pan application/coupon number : u-n[protected]
Apply date : 15/11/18

Email: [protected]@gmail.com

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My pan number is ( IWMPS8117N ) and my application coupan number is ( U[protected], this card was issued on 16/09/2017 but till now i didn't get my pan card, plsz resolve my problem, now a days pan card is manditory for all purposes, so plsz consider this as a serious issue from my self and provide my pan card as soon as possible through post or please send me a copy of my pancard to my mail address, my mail address is ( [protected]@GMAIL.COM ), plsz resolve my issue as soon as possible because it's very important to all my purposes

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Address: Chennai, Tamil Nadu

Pan application coupon number: u-n[protected],
Application submitted on 31.10.2018
Copies of documents, as per application sent to chennai on 02.11.2018, by speed post.

Present status: pancard withheld for processing due to incomplete details/documentary proof. Please contact pan centre where pan application submitted.

1) please let me know the discrepancies in the above case

2) how can contact the authorities for correcting/furnishing particulars, if any additionally called for.

Regards
R. Rekha

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Address: 413003

Website: www.myutiitsl.com/panonlineservices

Pan application detail

Your pan card application status
Application coupon number u - a[protected]
Application type for new pan card (Form 49a) as a resident indian
Applicant name rahul balasaheb ohol
Status application is withheld for processing. Marked for objection -
Region western region
Apply date 01/10/2018
Objection reason
Uid authentication match, and poi/poa/podob proof cannot be copy of aadhaar

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