Vacations Gateway Complaints & Reviews

One Mr. Rajeev called me up from cell no [protected] identified as calling from vacation gateway and offered holiday package at INR 7799/- to Malaysia, Thailand and any place in India at 3 to 5 star hotel range. He insisted me to make the payment. He even told me some name of hotels as reference.I booked a travel voucher because Rajeev allegedly from Vacations Gateway mentioned in the call that they will send the Gift (Laptop) and Blackberry mobile along with the welcome kit but now refused to do so and even not refunding the money Back. Whenever I call them, out of 20 calls, I'm able to reach them barely once. Now a new person has come and saying different story. I had enquired with Rajeev that in his mail it is something to do with referrals also, which he said its not for my package and assured that our talks were under recording so i can trace back anytime. He had also assured that anytime on receiving the package i can cancel it and they will within 1 day refund me. But at the customer service they arrogantly disagree and say referrals are needed for the gifts. Refund is not possible. I should transfer it to some other person. Practically they are not ready to payback (REFUND) me my amount.

hi I am ZAHID ASHRAFresiding in banglore, booked my vacation of ooty and kodaikanal with my wife.When my date came near i called to customer care so Mr Raj told still in progress not confirm now after 7 days it will confirm .Now almost 25 days gone no email, no phone call for confirmation .lastly when i called he again saying still in progress.it i disgusting and their behaviour is too rudely.please return my amount or mail us about my confirmation by end of may 2014 mobile -[protected], [protected]

I have also cheated by vacations gateway... i have done payment of Rs 7799 /- from my credit card .. later i came to know that this is a biggest fraud...then i called my credit card customer help line numbers and requesting to STOP payment to vacations gateway ( merchant ) from my credit card .. they ( Credit card customer support ) are taken complaint requested to submit fraud dispute form .. lets see what happen ... if any body done payment via credit card / debit card ..please call your bank customer support and stop payment to mechant .. do it immediately ...

Hi Team, My vacation gateway Id is sdl0003188, sdl0003189, I am keep getting calls from accounts dept stating that I am entitle for refund, for the refund procedure where I have to give my credit card details for security and then they will block 10000rs from my card for 3 days after that they will refund the amount within 20days. It's my kind request look in to the issue and also requesting a call back from official phone number not from cell phone. It's is so frustrating from the day I have taken the package from your company . I believe lot of thinks to change in your company I have gone through so many complaints lodge against your company and people suffered a lot like me to get there money back.pls check in to my issue the person name called Rahul and number is [protected] and also last time I complaint Similar issue no body turn back ... Regards Terry [protected]

sir, On 25.02.2014 i received a call from Mr.Abhishek from phone no +91 [protected] from Vacations Gateway and he said that you short listed for the gift Dell inspiron Laptop 5521 by booking holiday package for just Rs.7799 today before 2PM. He sent a link to my email Id and given instructions for payment. I followed the instructions and make the payment for Rs.7799 from my HDFC Credit Card. My transaction ID is SDL00016266. They gave conformation by mail and said that first hard copy is sent to your given mailing address and after confirmation of the address we despatch the Dell laptop. After one month i recieved the hard copy and the same was mail to the Vacations gateway ([protected]@vacationsgateway.com.co) and i recieved a call from Mr Tarun from despatch team and he said that yes, your address is conformed and we share despatch number with 2 days. But till today they are not responding to my mails and phone calls. I suffered a lot with these people like Abhishek, Tarun, Vishal and rahul of gateway Vacations. From 25.02.2014 to todate (11.04.2014). To day i spoke with Mr.Tarun and Rahul, they said that please book one more package for Rs. 7749 and the laptop will be despatched to your address. i felt mental tension that is no one giving proper response. These type of fraud people may be punished legally. As iam requesting you to take action on Vacations Gateway people and make arrangement to return our money back. They Address is Vacations Gateway, Naya Baans, 5th floor, Bhagwan sahai tower, Sector 15, Noida- 201301, email- [protected]@vocationsgateway.com, [protected]@vacationsgateway.com.co Phone.Nos- +91 [protected], +91 [protected]. Thanking you, yours obediently T.Naresh, [protected] Email- [protected]@gmail.com

Hi i am Deb, i had received a call from vacations gateway the representative was Kunal, He told me that i am winner of a lucky draw organised by their company in which i will get either a hcl tablet or a blackberry curve mobile which ever i choose on book a holiday package from their company, first i ignored them but they called me again so i booked a package of 7799/- and this time the guy mahesh sharma called me and assured me that i will receive my gift i.e HCl ME tablet after 4days, but i dinn't get any thing other than their crap holiday voucher. After some day they start ignoring my calls and now as expected their no. is switched off.
PLEASE HELP ME TO GET MY MONEY BACK FROM THIS FRAUD COMPANY.

This company is still doing frauds and filling their pockets with innocent peoples money. Please help me i want everyone involved in this fraud behind the bars. I don't understand one thing after so many complait against this company why no one is taking any action, not even police.
Please i want positive response from your side

I am yet another victim who lost money to Vacations Gateway. I should have checked this website before paying those fraudsters. As any other person who has filed a complaint here, I got a call at my end of the day while leaving office and they made a bogus statement saying I had won a Dell Laptop. I do not know how I fell for it. I should have been more careful and should not have paid them. As expected they sent some crap holiday package booklet and no sign of the Laptop. I was a fool to have believed their statements. I do not know how far me filing a complaint here would help me in getting my money back, but would like to educate people about this fraud company. I do not want any more victims like me filing complaints here. Please be aware - VACATIONS GATEWAY (from Noida, India) is a BOGUS COMPANY. Do not get conned. Thanks, Karthik [protected]@yahoo.com

Dear, sir/Madam My name is Rathinasamy. I have been contacted by Rajiv Sinha of vacation gateway company() and told me about the scheme of holiday package for rs.7799 only and also told to me that i will be provided a Black berry mobile free of cost. He also transacted with my A/C .After That someone of the company called me and told me about combo offer (two package of rs.7799 each)for which i will be provided a Dell laptop in addition of the mobile free of cost as a gift.

Dear, sir/Madam My name is Anil kumar sah. I have been contacted by Anupriya ([protected]) of vacation gateway company() and told me about the scheme of holiday package for rs.7799 only and also told to me that i will be provided a HCL Tablet free of cost. She also took my Debit card no., PIN no., OTP password and transacted with my A/C .After That someone of the company called me and told me about combo offer (two package of rs.7799 each)for which i will be provided a Dell laptop in addition of the Tablet free of cost as a gift. And also the 2nd package of rs.7799 will be transferred to one of the persons which will be referred by me and the cash amount of rs.7799 will be credited back in my account .But i had already a laptop and insisted that if a camera can be given instead of laptop. Then again someone from the company again called me and told me camera may be provided but i have to purchase another package of rupees 7799 which will be credited back in my account after 30 days. So virtually i have to pay only rs.7799 only for the holiday package and the tablet and the camera that will be provided free of cost. Now as per telephonic conversation my account should be debited only 1 time for rs.7799 each but shockingly i found that the account has been debited 4 TIMES. Why extra 3 times? After contacting ANUPRIYA I have been told that the extra transactions had taken place by mistake and will be credited back in my A/C within 1 month. Now 1 month has already been passed but not a single penny has been credited back in to my A/C. In the mean time I have been contacted by another representative of the company and told me to acknowledge the e-mail which has been sent by your company regarding confirmation of the package and also told me that the gift and vouchers will be dispatched to your residential address after acknowledgement. After some days I found 3 packages of vacation or rs.7799 each which I did not accept and returned to the concerned courier service because I cannot afford 3 packages .Now I tried several times to contact over phone with ANUPRIYA but she does not pick my call. After that I again contacted with customer care representative then I have been told to email the fact with a scan copy of your bank transactions statement. Accordingly I have attached a scan copy of the bank statement for your kind information. It is seen from the bank transactions that 4 transactions have taken place(2nd, 3rd, 4th, and 5th line of bank statement) with account no.[protected].The 2 transactions took place on 29.11.13 and another 2 transactions took place on 30.11.13.Now no body is picking my call from company and I am about to loose about 32, 000 rupees. So please help me to get my money back thanks. with regards, ANIL KUMAR SAH [protected] [protected]@gmail.com

Dear team, I received call from vacations gateway side with his customer representative named "Sandeep Singh" on 15-March-2014. Who told me to be a happy customer for becoming Third runner up and getting 1 Dell Laptop from ur side only after booking one of the order on his webside. And as per his guidance, I booked with order ID :- SDL00017177 at 12:43 PM on 15-Mar-2014 He also told me to receive call on 19-Mar for call verification from your Warehouse department and operations department. For that I was following to him at his cell no. [protected]. No call received till 4th day of booking . But after sending mail on 20-Mar at 10:49am, I received call on 21-Mar who is emphasing to book this final order which will come without gifts and so that they will arrange next call from their warehouse department. Finally I confirmed that call and after that warehouse department also called me to provide dell laptop amt. Rs. 51, 000 /- for which they asked me for my dell laptop color code which is only available in black or silver color. And for also I confirmed silver color of dell laptop. But after that when representative said that laptop will be provided after getting welcome kit from vacations gateway. But after that mail from their side saying that no one can provide until making 15 more consumers of vacations gateway. So, finally I don't want to execute this call and asking to get full refund of my booing amount. So, Please help

Dear Sir, this is the website of the cheating company Vacations Gateway http://vacationsgateway.co/Website/index.aspx they told me they will give 4 nights 5 day hotel acomandation & assured gift but after getting the payment no one is responding, they are not giving my money refund also, while calling they will say some none sens words & cutting the phone,

So i request you to please save the people from the frod company & try to provide my money back atleast.

I have purchase below holiday package from vacations Gateway but they do not deliver package to me, also not response to me after giving so many mail to them.Please find below my purchase details. From: holiday holiday <[protected]@vacationsgateway.com.co> To: prasenjit.[protected]@metso.com, Date:[protected]:38 Subject: Holiday confirmation welcome letter INR5949/- Dear Mr Prasenjit Pattanayek, Thank you for choosing a wonderful holiday package of 4N/5D. Kindly refer below for the package details: The offer is a promotional offer which will cost you only INR 5949. Offer stands valid for 4N/5D for India, Thailand and Malaysia along with all the taxes. Offer can be utilized with our listed resort only and our resort is increasing on daily basis. Resorts list are subject to up gradation. This Offer is valid for 04 persons. Split of the package is allowed for 2nights and 03 days on one destination and rest 02 nights and 03 days on another destination. Offer is not valid for black out period i.e. Offer cannot be utilized between 20th Dec to 07th Jan of each year. Offer is non transfer able, non cancel able and non redeem able for cash. Offer is valid for 01 year and validity start of the package since the day of transaction with us. Offer is stand valid for accommodation only. Offer does not include for Meal, Breakfast, Transport, or any another private services. For booking you need to call to our customer care executive and same will be done on call and email only. Assured Gift as per referral plan. The transaction id for your purchase is:-BL00577 Note:- Please call us at +91 [protected] (10:30 am to 6: 30 pm) or write to us on [protected]@[protected]@gmail.com for any future means of communication. You may check available locations, hotels and detailed terms & conditions at www.vacationsgateway.co. Regards Vacations Gateway

This is one of india's biuggest fraud company. The agents are fraud they mis sel holiday packages and even insist on sharing personal atm pin.
On 10/02/2014 i got a call from this company wanting to sell me the holiday package for 7799 which according to them is 19000. Agent nikil and swati even comitted of givining a free gift of a hcl tablet or a camera
Now when i booked my pacake and the money is deducted, i have asked for the gift for which they said there was no gift under this scheme

Secondly they forwarded me a list of hotels & resots from all over india in which my booking will be done. When i choose destination manali and requested through emails & call to do my booking in manali resort they immidiately said no. They did my, booking in a 2 star 600 rupess per day hotel which was pathetic, when i googled it & saw in the net

Then again i sent arequest asking them to do the booking in a better place as they had committed for a 5 star or 4 star. Now they are asking me to pay etxra 10000 if i need in 4star

This is a fraud comapny who cheats people, i am filing a consumer case aganist the comapny agent nikhil and swati

Dear Sir, I have booked the two package with Vacations Gateeway Noida worth of rupees 15598/-. And they confirmed me that they will deliver the Samsung note 2 mobile, cash back card for second pkg (7799/-) and 5 year membership card. But till date i have not received the same. Also they confirmed the 4/5 star hotel booking but they are giving 1star hotel booking which is 500/- INR per day. I am really frustrated with this company &amp; now they are saying i can not cancel my package. Request you to please solve my complaint. As a proof, when they call they record all the calls before booking of package. Their contact no. Contact number[protected] Regards, Usha

I got a call from Vacation Gateway on(19/11/2013).They offered me some Electronics goods with special discount. So I purchased one Samsung galaxy grand Duos with Rupees 7799.They sent me the purchase link "http://vacationsgateway.co/Website/book.aspx?amount=7799&Emailid=[prot...⇄ told me like you will get your mobile along with holiday package.After that i called them regarding this matter.They just simply ignore me or give some false hopes.Now for last two days i keep on trying to call them.But they didnt pick up my call.Their numbers are "[protected]" and "[protected]".The persons names those who called me "ria, neha, deepak".So please take this case as seriously.because this cheater misguided me.I want the money back. Thanks Arnab Pal

Last Week (Tuesday)19/11/2013 i got a call from this number([protected], [protected]) they said calling from Vacation gateway and they have some offer with flipkart and also they offered some great discount with any Electronics good .So i was ready to but one "Samsung galaxy grand Duos Mobile" from them.They send me one link, I made the purchase from them with Rs:7799.They told me like one additional offer like "Holiday package" also i will get from vacation gateway.But this is almost like 1 and half week, Wednesday, Even Thrusday i called them they received my call and told me u will receive your product within 2 days.But 1 week left when i tried to call them now they wont pick up my call..So please do the needfull, that i will get back my money. Thanks Arnab Pal

Vacationsgateway.in called me. Name of the persons were: Kabir, [protected]@ [protected], [protected].All are frauds, their Noida numbers: Support No: +[protected], +[protected], +[protected] . All frauds. As per them they were offering 4 night and 5 day stay in good 4 or 5 star hotels for 4 People, they had list of hotels with them. After that they kept on following for payment of Rs. 5949. they called me 50 times saying deposit as early as possible. They marked me mail confirmation also about receiving of money and I received sms from ICICI that payment deposited in Vacations Gateway account. After that when I asked them in written to book hotel for me, they stopped taking calls and reverting me. I scolded that they are frauds and we fooling innocent people but they were stubborn and did not care about. They are fooling number of other people everyday with their hard earned money. Their site address: http://vacationsgateway.in/. Their office address as mentioned in site is: Vacations Gateway Naya Baans 5th Floor, Bhagwan Sahai Tower, Sector-15, Noida - 201301 . I m sure this address will also turn to be fake. I want these people behind bars. Please contact with to teach a lesson to fraud people.

1. In Mar 13 i purchased the holidays package of 4N/5D for four adults by paying Rs. 9949/- including meals B/L/D and validity of this package is for 12 months. Address- Vacations Gateway, B 46 Sec 49, Noida Phone No +[protected] +[protected] 2. They have provided list of hotels also which were of 3* or 5* category. 3. In Jul 13 i informed that iwill go to munnar in this package from 24 Oct to 28 OCT 13. 4. that time they told that before 1 month only they provide bookings. when i called back before 1 month of travel they told 20 days back then 15 days back then 10... and so on. 5. Now 21st i have to move from here but no booking nothing else. 6. what to do?

This is to bring attention to you about a cyber crime that has happened with me where I was duped of INR 12, 000 through an online fraud.

Incident:

I Anwaar Ahmed Motiwala had got a call from a company named Vacations Gateway located in Noida from their adviser Abhishek ([protected]) and he informed me that he had a very exciting offer for a vacation and promised me cheap rates through out the world, I being a travel agent my self was a bit curious to know what the offer would be so I inquired about it.

He told me that he will give me a voucher which will offer me a trip to any place in the world for 4N / 5D or 6N / 7D and the charges would be INR 6, 499/- and INR 8, 499/- respectively. How ever after few verbal talks I had showed keen interest in their offer. I asked him to send me the package itinerary through email and inquired about their website, so he did send me the package details through email and also gave me the website www.vacationsgateway.in which has the same rates and all the details mentioned on it.

How ever after few days I contacted them as i said that will confirm with customers and will contact him so when after few days I contacted him there was no response on his no so I contacted his office no mentioned on the website +[protected] / +[protected] and spoke to Manish / Rajan / Mahesh and they however made a contact with abhishek and then I spoke to him regarding a package for Maldives for which he emailed me an itinerary but again after that he was not available, hence I again contacted the office no where I got to speak with Namit and his senior Viraj who claimed to help me regarding the package...again after few verbal talks Namit sent me the package and I confirmed it with him after which I made him a payment of an agreed amount INR 12, 000 through my HDFC bank through net banking, after which he sent me a confirmation email & also a form to fill in the client details. Aftet filling the form I sent it back to them & Viraj told me that within 72 working hrs I will be getting a call from the Maldives hotel for confirmation & can confirm the package. How ever after 3 days I did not get any confirmation call so I contacted Viraj back but his no was switched off & all the advisers no is switched off since then & they have changed their no's. In the start when I had got a call I did search on consumer forums for their reviews but since they had started it newly there were no complaints but now the scam has become big so there are many compliants against which you can find. So please dont invest money with them they are total fraud this incident happened with me in the month of May 2013 & till now I have neither got my money back & neither have I got my package so they are big frauds.

Respected Sir, I'm Ramanjulu residing in hyderabad has been cheated by the travel and vacation company named vacations gateway. VACATIONS GATEWAY and the following is the address and Contact number: • Address: Vacations Gateway B 46 Sec 49 Noida • Phone No +[protected] +[protected]:30 am to 6:30 pm - Mon to Fri) • E-Mail : [protected]@vacationsgateway.com.co • Website : www.vacationsgateway.co They are cheating the customers saying that your r selected as one of our referral scheme customer and u r awarded with one of the gift hamper of dell laptop but just u have to register with our company for 7459 rupees. and they didn't even given me the time and made the transaction to their account. after few days i asked about the gift they are bluffing me and some reasons to avoid me. I here by confirm that i dont require this cheating deal with vacations gateway and want to get refund my amount from that company 9/3/13 Gmail - payment confirmations https://mail.google.com/mail/u/0/?ui=2&ik=28860aea00&view=pt&cat=bsr...⇄ ramanjul bs <ramanjulu.[protected]@gmail.com> payment confirmations 2 messages Vacations Gateways <[protected]@vacationsgateway.com.co> Mon, Jul 15, 2013 at 12:21 PM To: ramanjul bs <ramanjulu.[protected]@gmail.com> Dear Raman julu Thanks for making the payment towards vacations gateway.We received your transaction which is made by Debit Card worth Rs.7549& here is your transaction id's is:[protected] Further, we would also like to inform you that, we will update you the status through your e-mail id. We value your association with vacations gateway and thank you for your patronage & co-operation. For any further query or assistance,please feel free to write us on [protected]@vacationsgateway.com.co We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response. Thanks & Regards, [protected] Online Support(Vacations Gateway) www.vacationsgateway.co ramanjul bs <ramanjulu.[protected]@gmail.com> Wed, Jul 17, 2013 at 11:18 AM To: Vacations Gateways <[protected]@vacationsgateway.com.co> hi 2 days over but i didn't receive any of the mail related to the forward porceedings for the referal scheme and the gift it was alloted to me. Please send me the tracking number and other information to my scheme. Regards, Ramanjulu. 9/3/13 Gmail - payment confirmations https://mail.google.com/mail/u/0/?ui=2&ik=28860aea00&view=pt&cat=bsr...⇄ Regards, RAMANJULU 9/3/13 Gmail - Dispute on package https://mail.google.com/mail/u/0/?ui=2&ik=28860aea00&view=pt&cat=bsr...⇄ 1/4 ramanjul bs <ramanjulu.[protected]@gmail.com> Dispute on package 9 messages Vacations Gateways <[protected]@vacationsgateway.com.co> Tue, Jul 23, 2013 at 5:18 PM To: ramanjul bs <ramanjulu.[protected]@gmail.com> Dear Mr Ramanjulu, As per our telephonic conversation we would like to inform you that your concern is regarding holiday package is solve now you are agree to use this package. So please acknowledge this mail. for further information you can contact our customer care team or you can mail us. Regards, customer care team Vacations Gateway ramanjul bs <ramanjulu.[protected]@gmail.com> Tue, Jul 23, 2013 at 6:24 PM To: Vacations Gateways <[protected]@vacationsgateway.com.co> Hi Customer Care Team, As per the telephonic conversation Mr. Gupta had made a void actions for providing the tracking number related to the courier for customer support and help. I feel it will not take more than 5 mins for providing the tracking number. He has assured me for 72 hours and in the same sense of clear conversation on telephone I want to wait for the 72 hours to provide whether the problem is solved or not for my satisfaction. I suggest that the customer is GOD for the company and it should resolve the problems very fast which in their hands. it should take it to granted to make the customer happy at the end while ending up the call. Thanks and Regards, Ramanjulu. Regards, RAMANJULU [Quoted text hidden] ramanjul bs <ramanjulu.[protected]@gmail.com> Wed, Jul 31, 2013 at 11:38 AM To: Vacations Gateways <[protected]@vacationsgateway.com.co> Hi, 9/3/13 Gmail - Dispute on package https://mail.google.com/mail/u/0/?ui=2&ik=28860aea00&view=pt&cat=bsr...⇄ 2/4 I think the company dissolves for bluffing the customers by making them convince with some gift hampers. For which after paying the amount to the company, it doesn't even take care of the customer for his related forwarding proceedings. Hence I appeal for the Vacations Gateway to please revert back my amount with single penny whatever I paid. Otherwise I will proceed for the Legally for cheating the people and playing with them. My transaction id is: :[protected] paid on 3rd july 2013. Please revert me back all the pennies I paid to vacations Gateway with no cross cuttings or any other deductions today itself i.e. 31st July, 2013. If I don't receive the amount in the same I will proceed in Legally tomorrow itself i.e. 1st August,2013 Regards, Ramanjulu. B.S. [protected] ramanjulu.[protected]@gmail.com Regards, RAMANJULU [Quoted text hidden] ramanjul bs <ramanjulu.[protected]@gmail.com> Wed, Jul 31, 2013 at 12:27 PM To: Vacations Gateways <[protected]@vacationsgateway.com.co> Hi, Mr. Rohit or any other persons related to Vacations Gateway has revealed to me that I should provide 12 numbers of other persons for fulfill the deal for getting the gift hamper. But according to conversation on telephone know the superior of Mr. Rohit is making the confirmation for providing the 12 numbers. Whatever may be the consignment. I asked before paying the amount also Please send me all the details through mail. But either Mr. Rohit or his superior has not sent me the full details in which these mentioned rules and regulations providing for that,"For this referral scheme the customer should provide 12 contact numbers of other person". and the persons who are speaking to me about the scheme has didn't even given me the time for viewing or studying or reading the attached documents instead they have made me to pay the amount at that time itself by continuing the telephonic call without any disconnection till the transaction of payment has been done. and whatever they have spoken to me on telephonic was not clearly audio-able since lot of noise is provided at the place of Vacations Gateway for which I can't even hear want they are revealing to me. I had said many times that ur audio-able is not clear but they have continued in the same manner of procedure. Hence whatever may be the conditions, I believe that the one and only last condition is for providing the 12 contact numbers of other persons. So, I'm providing here the 12 numbers and I want to make this consignment to get successful within this end of the day and want to not to execeed the days for any pendings. If Vacations Gateway can't make the consignment successful by the end of the day i.e.31st July, 2013 make the assurance that the amount that I have paid to the Vacations Gateway is reverted back till the end of the day i.e. today night itself. If in Niether of the cases if Vacations Gateway doesn't do any thing what ever I have mentioned in the previous mail would be applied successfully for proceedings on Vacations Gateway . Here are the numbers:- 1. Laxman Kiran :- [protected] 2. Shiva Ranjani [protected] 3. Shiva :-[protected] 4 Sravan.[protected] 5.Rajesh [protected] 6. Prasad [protected] 7.Sai [protected] 8.Fakruien [protected] 9.Mohan [protected];[protected] 10. Mahesh [protected] 11.Uday [protected] 12.Avinash [protected] 9/3/13 Gmail - Dispute on package https://mail.google.com/mail/u/0/?ui=2&ik=28860aea00&view=pt&cat=bsr...⇄ 3/4 13. Srinivas [protected] Please make my any other porceedings and to close my complaints till the end of the day i.e.today itsef. Thanks and Regards, Ramanjulu. B.S. Regards, RAMANJULU [Quoted text hidden] ramanjul bs <ramanjulu.[protected]@gmail.com> Thu, Aug 1, 2013 at 1:16 PM To: Vacations Gateways <[protected]@vacationsgateway.com.co> Hi, I think the people who talk to me in mobile Mr. Dheeraj or Mr. Rohit or any other person, even the receptionist when I called to[protected] number takes the least responsibility to fulfill the customer needs. Mr.Dheeraj in the evening has made me assurance for sending the mail with information for the delay of any process related to me with full detail with all the pros and cons and conditions. He said that he will send the mail within 15 minutes. But the person is least bothered to send me the response mail.It shows the irresponsibility and carelessness towards the customer for Right to Information. I'm not asking any illegal things to be done. Just I'm asking the legal procedures that the company follows and requires to make the customer happy to fulfill and complete the further proceedings of the customer so that the customer can make further tie-ups with the company. But it shows to degrade the believe of the persons towards the company(Vacations Gateway) . Regards, Ramanjulu. Regards, RAMANJULU [Quoted text hidden] ramanjul bs <ramanjulu.[protected]@gmail.com> Mon, Aug 19, 2013 at 5:58 PM To: Vacations Gateways <[protected]@vacationsgateway.com.co> Hi Mr. Dheeraj, I think almost 10 days over and this is the 15th day whether the management is responsible to see the customer need or not. Once again it show that the management is not responsible to any of the concerns or his complaints of the customer and hence the same reason it has not taken responsible to intimate or to pass on the information to the customer about the result after 10 days. It clearly shows that the customer should and must, he should take care of every single and fine things to make the management remember about its promises or concerns it has made through the voice call(through phone call) and it doesn't even take any responsible to give the assurance through email(proper channel). Hence I want to know the response(result) for my complaint immediately that was given to the management on 1st August 2013. I want the response within One hour. Regards, Ramanjulu. Txn Id :[protected] Regards, 9/3/13 Gmail - Dispute on package https://mail.google.com/mail/u/0/?ui=2&ik=28860aea00&view=pt&cat=bsr...⇄ 4/4 RAMANJULU [Quoted text hidden] ramanjul bs <ramanjulu.[protected]@gmail.com> Tue, Aug 20, 2013 at 10:16 AM To: Vacations Gateways <[protected]@vacationsgateway.com.co>, Gateways <[protected]@vacationsgateway.com.co> Hi, I think the company don't want to resolve the problem of the company. Hence I will take all the rights to move forward through Legally with consumer court. I have all the mails copy sent to you through my gmail id and I will give assurance that my complaint will also be advertised in news paper so that the public get awareness of the company proceedings and how they are dealing with customers. Regards, Ramanjulu. Regards, RAMANJULU [Quoted text hidden] ramanjul bs <ramanjulu.[protected]@gmail.com> Tue, Aug 20, 2013 at 10:18 AM To: Vacations Gateways <[protected]@vacationsgateway.com.co>, Gateways <[protected]@vacationsgateway.com.co>, [protected]@vacationsgateway.com.co Regards, RAMANJULU [Quoted text hidden] ramanjul bs <ramanjulu.[protected]@gmail.com> Wed, Aug 28, 2013 at 11:59 AM To: Vacations Gateways <[protected]@vacationsgateway.com.co>, Gateways <[protected]@vacationsgateway.com.co>, [protected]@vacationsgateway.com.co Hi, Mr. Dheeraj and Mr. Rohit has given me the assurance that they decided that either the policy amount would be returned and cancelled or they will send the gift hamper to me within 12 days. The words were said on 1st August 2013. Almost 28 days over but neither of the people are interested to solve my problem or to give me a reply what is the processing going on. This shows that how the negligence towards the customer the management or the company is undertaking. I think more or the less I should not give any more time to the company to solve my problem because it is never feeling responsible towards the customer to give a proper solution. Hence I will move forward legally with all the statements and mails that I have put on to the company through my mail address and will raise the complaint through the consumer court tomorrow itself i.e. 28.08.2013 for cheating the customers by showing the gift hampers and not even giving the time for studying the policy terms and conditions. If possible u can give me the solution today itself or else wait for petition and advertisement in the newspaper for vacations Gateways originality. Regards, Ramanjulu. Regards, RAMANJULU [Quoted text hidden]