| Address: Praba’s Vcare Health Clinic Pvt LTD's 1st Floor, No 183, Sri Sai Harsha Towers, B Wing, Whitefield Main Rd, Whitefield, Bengaluru, Karnataka 560066 |
Hi My name is S. Sai Prashanth, Mobile. No: [protected], Unique ID: VSBW20030015 and I had approached Praba’s Vcare Health Clinic Pvt LTD's in Whitefield Branch, Bangalore Office at 1st Floor, No 183, Sri Sai Harsha Towers, B Wing, Whitefield Main Rd, Whitefield, Bengaluru, Karnataka 560066 for Skin Treatment (Yellow Peel Treatment- as per Dr. Sharanya suggestion).
I was charged a consultation fee of Rs. 650 by Dr. Sharanya who had informed me that the total cost for Yellow Peel Treatment will be about Rs. 28320 and there will be Eight sittings out of which two will be complementary. I was insisted that the payment should be made immediately as it is a package and no installment payment is permitted. Total payment I paid to Prabas Vcare is above Rs. 44000 for eight sessions which includes treatment cost and for prescribed products.
On 14th March I paid the entire amount of Rs. 28320 and after paying the amount my treatment was carried by Dr. Sharanya. In the 7th session, date: Nov 1st, 2020 due to Doctor negligence or might be some other reason the chemical peel treatment went wrong and my skin on my face was burned (Photos are attached for your reference). Doctor suggested me to use silverex ointment from medical shops and I followed it. The burned skin left heavy scars on my face.
The people in Whitefield branch are totally money oriented instead of service providing, always at every session they suggested, irritated me to take other treatments along with yellow peel treatment. Dr. Sharanya not even service oriented always claims false promises to my treatment.
I approached Vcare for the sake of my ongoing marriage proposals and because of this now am not able to show my face with scars. However I didn’t got much improvement even after completing the entire sessions that doesn’t worth my money Rs. 44000 paid.
I want Vcare to return back my Rs. 28320 & the amount spent for products and ointments, creams around Rs. 16000 Total= Rs. 44000 and my not even ready to take any further treatment with Vcare. So I want my Rs. 44000 back & also to file a consumer complaint against VCARE & their staffs.
Vcare Hair Clinic customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2020
Vcare Hair Clinic Customer Care's response Hi Sai Prashanth,
We have forwarded your complaint to the concerned team.
We will get back to you shortly with a positive response.
Thank you.
Dec 18, 2020
Updated by saiprashanth469 Since 2 weeks I didn't received any reply from Vcare. Please can you update the status of my complaint raised
Please mail us at [protected]@vcaregroup.in. Our team will get back to you right away.
Regards,
Customer Support Team.