[Resolved] Videocon D2H — customer service

Sanju8555

from Vallabh Vidyanagar, Gujarat

Address:

Anand, Gujarat, 388001

I've regarding blank screen on 08/08/19 through customer care service number. They told your issue would be resolved within 24 hrs. But, no one came to see the issue to be resolved. So, once again i made complaint through customer care on 10/08/19. They told me your complaint would be resolved within 8 working hours. Again, no one came to fix the issue. I called them again on 11/08/19 & they replied the same. After that in the evening technician called to ask me details of my set top box without visiting and seeing the issue & told me that there's need to replace your set top box.

So, if they have the online system to identify issue with the set top box, why it was not informed by the customer care executive when i called them.

Finally, it can be seen as cheaters having worst customer service.

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Aug 16, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Aug 14, 2019

Updated by Sanju8555 Not Solved As Per Time Given By Company.

Aug 14, 2019

Updated by Sanju8555 Not Solved As Per Time Given By Company.

Aug 14, 2019

Updated by Sanju8555 Not Solved As Per Time Given By Company.

Aug 15, 2019

Updated by Sanju8555 Visit Made By Technician With New Set Top Box In The Evening On 15/08/2019. Replaced The Set Top Box. But, Still Problem Not Resolved. As Per His Technical Advice Need To Change Camera Too. Told Will Come Next Day For That.

Aug 16, 2019

Updated by Sanju8555 Issue Resolved On 16/08/2019 (Morning) By Changing Camera. After Changing Camera, Old Set Top Box Was Checked That Whether It Was Working Or Not. It Was Working. So, No Need To Replace Set Top Box As Advised Earlier Without Checking Issue. But, Issue With The Camera.
Charges : 200/- Technician Visit Charge + 200/- For Camera + Loss Of 8 Days' Subscription Amount Paid To Service Provider.

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Comments

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sanju,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Sanju8555

from Vallabh Vidyanagar, Gujarat

Not Solved As Per Time Given By Company.

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sanju,

Thanks for sharing the details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sanju,

We tried to reach you but your RTN ([protected] ) was not contactable. Kindly share your alternate mobile number at [protected]@d2h.com and we will put all our efforts in trying to help you out.

Thanks & regards