d2h Complaints & Reviews

On 09jul 19. I got star sport channel. No 407 activated on my set top box, but even after repeated calls to customer care, my channel was not displaying anything and the executive was hell bend on registering a compleint which is chargeable, and i didnt wanted to do that, when i told him to cancel my activation, he cited the lock in period policy and denied that. Videocon d2h is fooling customers this way first they create problem in your channels and then they ask the user to register the complaint which is chargeable. Kindly look into the matter, save customers from such fraudsters.

I have ordered a new hdrf box from videocon on d2h website on 6th july 2019. On your website claiming that within 6 hours the connection will set but till date[protected] no installation team came. I have contacted your customer care; they have escalated the issue but till now[protected] they didn't resolve the issue. Whenever i ask customer executive to connect the line to their senior, they just put call on hold and after some time they disconnect the line. I am really frustrated with your services, never ever thought that videocon like company having such worst customer care service.

One of your dealer called and informed me that the product which i purchased is not in their stock, this is not at all my concerns whether delar have goods or not, it is quite surprising to know that such a big and reputed company don't have a proper planing and logistic services.

Company just making a fake claim on their website that within 6-hour installation will be done. This claim is just to trap a new customer. Feeling cheated.

By making fake claim, providing worst customer care services, all such things is not sign of a reputed branded company.

Order id :66120677

Customer id:[protected]

Registered mobile number:[protected]

Thanks & regards,

Rajiv kumar singh

[protected]

I have selected my own set of channels however few channels are working fine but the channels related to sports are not working and always shows signal not available. This is really frustrating because some channels are working and some are not. Customer care is saying they can not see any problem from their end and asking for engineers to send and i have to pay the money.

Why should i pay the money if few channels are working and only sports channels are not working. It's responsibility of videocon d2h to resolve the problem.

Hi,
I am using videocon d2h from last 7-8 years and it was all good so far. But this time it crossed all the limit.
I am facing signal problem from last almost 2 months, I raised complaint multiple time but no one is coming to fix it. They are closing my complaint without resolving it. I am getting a call from [protected] each time i raised a complaint saying engineer will in 2-3 hrs but no body is coming and closing the complaint. I explained my issue 100 times till now then also this people are again and again asking "What is the issue?".
As i done 3 months recharge so i was not SHIFTING to other service provider and giving them chance again and again. BUT now i think it better to shift to other good provider.

My customer ID is 86489329 . My registered mobile number is [protected].

Few Complaint numbers :[protected],[protected],[protected],[protected]

Amit Biswas

This is reg my videocon d2h customer id 8649230. Last month i found that there were many add-ons activated automatically on my account (Rs. 2963.40/- (Including 18% gst) per month (30 days) and after so many followups, mails, phone calls complaint was taken on 20th jun 19 (Complaint no.[protected]. Same was resolved on 23rd jun 19. Today this issue happened again. I got a msg saying my subscription is due on 7th jul whereas it suppose to expire on 29th jul 19. My current subscription was bst + start sport 2 (Rs 130.16 + rs 6 + gst) total is rs 136+18%gst = rs 160.48 per month. But i found multiple channels activated on 05th jul 19 automatically which costs rs 1243.5 per month.

Star sport (Channel number 403) was activated on 26th jun 2019.

I dont know why this is happening again and again.

Do i need to check my account balance on daily basis to check whether some services are activated automatically?

Please help. Thanks.

My cus i'd is 84705437, i had lodged a complaint on 27th june. Even after me calling up the customer care my complaint are been closed still today without giving me the resolution, no engineer visits are done nor a call back from any of the vediocon supervisor. The service is really pathetic and the customer care executive which are un professional. They r not taking my complaint serious even after me complaining several times. My complaint num are below dear shalini... Your complaint no.[protected] for customer id 84705437 has been registered and will get resolved till wednesday, july 3, 2019 06.01 pm,

2. Dear shalini... Your complaint no.[protected] for customer id 84705437 has been registered and will get resolved till thursday, july 4, 2019 10.03 am

3. Dear shalini... Your complaint no.[protected] for customer id 84705437 has been registered and will get resolved till friday, july 5, 2019 11.08 am.

4. Dear shalini... Your complaint no.[protected] for customer id 84705437 has been registered and will get resolved till friday, july 5, 2019 02.12 pm.

These are the messages of complaint num which are been closed without my confirmation, they haven't provided me compliant num raised from 27th after me shouting, they sent me a complaint and assured me it would be resolved. Mr. Amith, and, floor supervisor, monika and many other took my complaint but had not resolved my issue.

Worst service ever I have seen by any DTH service provider. I too agree that Videocon d2h is intentionally not provided their toll free customer care no. And if provided than the call mostly not connected, if connected then they put on hold for long hours and automatically disconnect the call. Overall doesn't care for their customers.
I have selected for multiroom connection services provided by d2h from more than a month. For connection it require 24 to 48 hour but instead of that from more than a month they are not able to give me the multiroom connection and playing with an existing customer emotion, money and time.
Everytime I have given request and complain soo many time, more than 50 times but without the customer concern they cancel the request by concerned engineer so many times and complaint without informing the customer. Some of the time customer put the receiver on and not responding to anything and singing song in background.
I just want to ask for video on d2h customer are we a beggars for them??
I want from TRAI to take strict action against d2h so that they don't dare to play with customers money and time.
Thanks and regards,

Abhinash Dash
[protected]

Videiocon company not giving relay service and saying pay for relay why then why taking subscription. I am the very old customer and paying regularly in advance and nothing is payable but inspite of our no complaint record now the call centre at complaint cell informs to deposit for doing the needful under the circumstances i am liable to claim the benefit for non relaying and mental harassement. if the matter did not resoslve then the matter may be put under arbitration. thanks

Sir,
Mera nam Manoranjan Kumar hai aur mai Videocon d2h ka custmer hoo.mera id 67052493 hai.mere account se paise kat liye gaye hai jiske liye maine 29.06.2019 ko ek complaint bhi ki jiska no[protected] hai .lekin abhi tak mere paise nahi lautaye gaye .phone karne par kewal ek hi bat kah rahe hai apka paisa laut jayega lekin aa nahi raha hi .

I have ordered videocond2h on 27/06/2019 and today is 03/07/2019 still my installation has not done as per company T&C installation need to be done within 48 hours. I have called several times to customer care they are simply disconnecting my call after the conversation and fake commitments from customer care representative
Please take severe action. My customer ID is 23354720
I paid RS.1799/- in advance I request you to take severe action

I have installed independent d2h tv in October 2018.after few Months service thay fully stopped to broadcast all channels since 13 June 2019.i have made complaints many times to independent tv customer care.everytime they they said wait 7-8 days the service shall me restart, there is a technical issue.plz take proper against it.we can't access any news, entertainment etc.its harassing.

I selected pay channels as per trai guidelines (Cust id is[protected]. But it is found that ndtv india (Ch. No 305) is in my package list where as it has not been selected by me. D2h is forcing us to view ndtv india and not following trai order.

I also contacted videocon d2h customer support to raise complaint, but they are taking complaint against above matter.

Further i also like add that the channel is not a part of promotion also since it is not stopping after few minute.

I subscribe for annual subscription in last dec 2018 which is due to in this dec 2019 regarding renewal of subscription
From: arjun manisha on thu, 27 jun 2019 18:23:26 add to address book
To: 1 recipient | see details
Dear sir,
With regards to say that i (Abhay kaushesh) my customer id is 3350322 had renew my subscription for one year on 14th dec 18 from your web site as per your provided package which was unconditional i:e there will be no change weather in amount or in its period. Now at present three months have been reduced from my my annual package on the pretext of new regulation formed by trai.in this regard i am mentioning below the trai order's in this regards. These order's are downloaded from the trai web site which can be checked on the same.
11. What if annual subscription charges are paid by a subscriber in advance?
In case a subscriber has availed any scheme with advance charges paid for future lock-in period like an annual plan the distributor shall continue to provide services for such committed period without any increase in price / charges and without altering the other terms of subscription. The distributors cannot make any changes that entails any disadvantage to the subscriber in such cases.
It is therefore be requested to enhance subscription period from nine months to one year with immediate effect unless i ll be forced to approach trai for its resolution. You already harass and torturer me lot for the last one week when i am going to lodge my complaint on ivr you made me to hold my call for one hour on the pretext to check my complaint and discussing the matter with senior's and thereafter gave a time bound time and date to resolve but no avail. The complaint no's which you have given to me as[protected],[protected],[protected] and through your web site are 4779206 and 4787500 which are not resolved till today
With regards,
Abhay kaushesh
This complaint i had made there after i am regularly reminded them for its resolution but they are just ignoring me also not comply with regulation set by trai in this regard.in all such process which lasting for ten days i am being torched and humiliated a lot while kept me for one hour and more to hold call while complaining on their ivr in pretext to consult the matter with their senior's. They also adopt a strategy that not to reply in shape message as a document, they just call back and assured that they taking the matter with the senior's but no avail till today. I humbly requested to take a stringent action and impose a heavy plenty on them for their this kind of act so that in future they must think well before violating and humiliating any customer.
Thanking you

Dear sir,
My self customer of videocon D2H wants to bring to your notice that this company is not providing me bill for the subscription that i chose. WHY i don't know ?

for same yesterday i call there customer care center and asked for the copy of current month bill, but was totally "shock" to know that they don't have such kind of facility to provide bill to customer. As government say you should ask for the bill from small to small trader to stop "TAX CHORI" but these are BIG.

I think could be a big scam of "DTH OPERATORS " could be in crores "if they pay GST to government than why are they not giving bill to their customers". it brings some doubt in the mind of customers. I don't asked them for hard copy but at least they can send mail to the customers mail id.

They might be having a very large no. of customers and may be showing few to the government for TAX. so not giving or providing bill to the customers
and taking amount from customers telling them that they include GST but Actually not paying TAX to government.

I have also came to know that many customers complaint them for instrument which they provide but does not give bill. Why ?

So, sir i think it is a big issue. and if my doubt is real it will be a big" DTH OPERATORS SCAM"

I am not saying or blaming only about 1 there are many DTH Company which may be following same practice with their customers.

I hope that if there is any such kind of scam it will be solved and the lose that government is facing will be cure.

Hi trai,

I am using videocon d2h past 4 years. Yesterday[protected] i recharged rs 400 for july month. After successfully recharged i switch on tv, but got signal is not available issue. So i contacted customer care for reboot the signal. They tried but got same issue. Today[protected] technical support person came to my house to check the signal strength and he said, we need to shift the dish antenna. I replied to him i will discuss and inform you. Two months before also i got same issue, that time technical support person came to fix the issue. That time i paid amount rs 200 for fix the issue. Today also i paid rs 200 for came to check the signal strength but issue is not fixed. If we shift the location of dish antenna for that we need to pay rs750. So what i decided to cancel my recharge and immediately inform to customer care executive. They didn't give proper response. So i asked them to give manger number, they gave, i called but he didn't pick the call. His name is rajasekar[protected]. Technical support contact number - [protected].

Now i want cancel my recharge and i need my money back. I want to change other provider.

So trai i kindly request you to resolve the issue and i need my money back.

Regards,
Radhakrishnan j,
[protected]@gmail.com

I am complet to videocon d2h company but there are not respons my complent
I am recharge my setup box and hi is not working pay channel only seen company channels why are not see me my package channel
Videocon company employee is saying your complent is resolved to 24 hours but i am complet is every day one complent is not resolved the are is use me only not to service provid

Dishtv — channel selection-d2h not working-excess subscription charges

Videocon d2h - dish tv india ltd.
Fc - 19, sector 16a, film city,
Noida, uttar pradesh, india.
Pin code – 201301
Customer care email id: [protected]@d2h.com
Customer care number:[protected] /[protected]
Toll free number:[protected] /[protected]

My name is darshan ashar my d2h account no. 5587988 & customer id is[protected] unable to use smart connect model no rf 5555 - unable to login-also i have calling from 4 days to call customer service but they are not idea about smart connect set up box, i have broth this box very costly 4, 000/- this service working only 1 year now is not working also videocon people not helping us.
Please update my selected channels immediately without any further excuses and delays. (
Darshan ashar

I am a customer of vediocon d2h since last 9year but from 22/6/2019 my set abox got damage and i rasied a complaint but no reponse fron their side some ref. Complaint no are[protected]/[protected]/but when the dth recharge is to finish they call like nothingin in past i have face the same problem they dont have any follow up regardit is not good for the company like this a small voice also be seen it will be encouragement for consumer well iam staying in a village and the town is 8 to 9 kms to go we pay for the person who come for the work

I have recharged my videocon d2h account recently for an amount of rs.253/- and selected alacarte channel and paid the money shown for the selected channels +ncf+tax. But later i received message that i am charged for an amount of rs.482. When i asked customer executive that 2 additional package has been added to my account. When i asked them to remove it, they are telling it is locked and can remove after 28 days.
Kindly stop this videocon from making such fraud work for taking additional money from the customers.

Operator activated channel package by mistake without my knowledge, is communicated to me by videocon. My one month balance got exhausted in 4 to 6 days, that amount is not yet refunded. I want refund

Dear prdip dharam your complaint no.[protected] for customer id[protected] has been registered and will get resolved till tuesday, june 4, 2019 12.36 pm