Videocon D2H — even after so many complains that there is no resolution of non availability of signal

Address:

753001

I am a videocon d2h user with customer id[[protected]]. For last 6 months, i am facing a lot of issues regarding services of videocon d2h, which includes nonavailability of channels, as i am in cuttack, after the cyclone fani there was no signal for 1 month which i got repaired by a videocon engineer who did it in an unofficial manner. But still then 70% of channels were not available.

The fresh incident is regarding my complaint on 22/12/2019 for which i got services on 26/12/2019 with a payment of rs 225/-. When i checked it was showing no signal available. Again i have complained to their customer care number [protected] email id' [protected]@d2h.com, nodalofficer. [protected]@dishd2h.com (Nodal officer sai ranjan patra), [protected]@d2h.com, anil. [protected]@d2h.com but to which they are not replying. When i contacted an executive officer of d2h service they assured me free redressal of the problem within 8 hours for the last 10 days that is not yet over. Every alternate day in the month of january i used to call the customer care and they will reply the complaint is closed by the engineer as the problem is resolved so give a new complaint. And i am really disappointed by their callous approach of the d2h provider.

As it's happening continuously without any resolution of problem i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold. Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.

I don't want to use their services but, i have invested money in buying their useless products. I want my money back for the investment done on their set top box & dish

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.