[Resolved] Videocon D2H — RF remote - pairing

Vivekanandhan Vediappan

from Delhi, Delhi

Address:

635305

The remote with the Videocon d2h unpairs often. If made complaints some technical persons supports through phone which couldnt be resolved by me. They deny to change STB box which i am not at all satisfied. I need a solution regarding pairing of RF remote with STB. Very WORST customer care service and technical engg support. If the services is postpaid, the company would have concentrated on Customer Care Service.

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Complaint marked as Resolved

Oct 28, 2015

Updated by Vivekanandhan Vediappan Customer ID[protected]
Account No15030026

Verified Support

Oct 29, 2015

Videocon Industries Customer Care's response Dear Vivekanandhan,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

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Comments

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dear Vivekanandhan,

We understand that our representatives have got in touch with you and have resolved your issue by remote pairing. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future.

Warm Regards,
Videocon D2H

Ashok Gadde Chowdary

from Bengaluru, Karnataka

same problem for me also
worst customer care if we tel our problem they will laugh at us

Sakky1985

I am having similar trouble. D2h sucks big time now. They give you vulnerable stb and remote which doesn't work after sometime. I am facing pairing issue every now and then. I changed my remote also but do not want to spend again on technician visit.

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sakky,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Sunilgokul

Sep 26, 2021

Same issue every now and then the remote needs to be paired what kind of setup box and Rf remote Videocon provide worst customer service.. they came and changed the setup box which was working fine and took 2000 RS worst from them repeatedly the pairing has to be done..

Call me at [protected] or this will be exculated to higher levels

d2h Customer Care's response, Sep 27, 2021

Verified Support

Dear Sunil,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care's response, Sep 27, 2021

Verified Support

Dear Sunil,

Our team tried to contact you but was unable to reach you. Kindly share your alternate number at [email protected] so that my team can assist you further in this regard.

Thanks & regards