d2h Complaints & Reviews

On 21st July, I recharged my d2h account with Rs.2310/- (for 6 months) after having spoken to customer care executive and confirmed that there will be 416 channels & services including 28 HD channels in the package costing-Rs.385/-per month. On the same day around 915PM, my HD channels suddenly stopped working. I promptly spoke to customer care again and was told that i would be required to pay Rs.150/-per month as "add on" to avail of any HD channels. I spoke to supervisor also but he insisted for same. Finally on my persistence a complain was raised- No.[protected]. For no fault of mine and having paid, I have been deprived of services for last 3 days. I request to resolve the complaint at earliest and restore HD channels as promised.

(Value date) 21 - jul[protected] jul - 2015

Narration to transfer

Ref. No.

Debit 270. 00

Credit 000


Inb bharat business channel l tech_baratb payments [protected]ig0ajwptj5 transfer to [protected] state bank of india

Customer ID[protected] . Complaint No.[protected], 34770792, 34612119 complaint registered, so but not service provided in last 6 days. technician and custemer care officer calling for me and dissucs the d2h problem, but not present at my home.

Customer ID[protected] Recharged on 3/7/2014 for 1 year and paid 2760/-. I was told that I will get 40 days extra. But now the services are stopped w.e.f.19/7/2015. Why?
One of your service engr visited us in Feb'15. I paid him accordingly as I was directed on phone by your company representative. Your service engr also told me to pay for STB insurance that I also paid. (I don't remember the amount exactly.) But he did not deposit the collected amount at your office and you have adjusted it from my D2H recharge amount. Where am I defaulter?
Please look into the matter and resume my services.

To, The Customer Care Executives, Videocon d2h, Mumbai. Sub: Regarding Purchase of Videocon d2h Dish Antina. Dear Sir, I have purchased the videocon d2h dish antina from Mital Electronics, New Market, Near S.P. Office, Keonjhar, Odisha. From the beginning the supplier give trouble to me as I have paid Rs.2, 000/- (Rupees Two Thousand Only) in cash for d2h antina but the shop owner had issued me a memo no.477, Dtd:12.06.2015 by mentioning Rs.500/- only. When i told the the owner of mital electrical he told me that only Rs.500/- memo he can issue. During the time of purchased he told me that the d2h have provided 1 months free service from the date of installation, so as my antina is installed on 12.06.2015 then my 1 month free service is on 11th July, 2015. But I regret to intimate you that the videocon office intimate me to deposit the next month dues by 31st July, 2015. As per their intimation I have only allowed 18 days instead of 30 days. I have contacted the Mital Electronics personal but they told me to contact at their Keonjhar Office. When I contacted at videocon d2h office they told me to bring the d2h antina to their office for checking. I am very much fade up the service of supplier as well as the videocon office personal to create me trouble. I would request you to kindly send your service personal to check and extend the date of free service as told earlier otherwise I shall be bound to file an application before Hon'ble consumer court for this issue. Thanking You, Yours faithfully, Srinibas Panigrahi At: Near Manoj Manjari Sishu Bhawan, Keonjhar Po-Keonjhargarh Dist-Keonjhar - 758001, Odisha Mob: [protected]

mobile no [protected] belongs to me i.e. mr. b.n.roy by profession advocate.Despite of taking any connection from videocon d2h service from about last 1 year in almost every months i am receiving calls as well as sms regarding recharge of videocon d2h id[protected].I am just tired of phone calls and sms of the company.I couldnot understand i haven't taken any connection from the company then why i am receiving sms and calls from the company.kindly look into the matter as soon as possible or otherwise i have to take leagel action against the company.

I have purchased blackberry torch 9810 single sim mobile from d2hshop.com . Order no.[protected]. And order date was 15 july 2015 .& delivery dt- 17 july 2015 the phone is used and damaged.i cold d custmore care many times bt evry tym they say that executives are busy n i dnt get ny response from their side..i want refund of my order as soon as possible..my address is house no.711 village bajitpur near bawana new delhi...

Dear Sir/Madam I have a videocon D2H Connection. dated 15.7.2015 i have tried to recharge my D2H in Bank of India online Payment. Amount have been detected from my account but the D2H is not yet Recharged. so pls do the need full for me as soon as possible D2H No. : 44713183 Recharge Date : 15.07.2015 Time: 08:37 Recharge Amt : 220 Bank of india faizabad Ref order no [protected] and transaction no [protected] BANK OF INDIA..mobile no [protected] name of ashok kumar.

sir my customer id is[protected] . I can install videocon d2h on 14th july 2015 to signal not available . i complaint the customer care then he given work order no[protected] and he tell his engg. visit next day (15.07.2015). but the engg cannot visitt.then i again complain to customer care the they said given again complaint no[protected] and she is tell visit next day (16.07.2015). but the engg cannot visitt.then i again complain to customer care the they said given again complaint no[protected] and she is tell visit next day (17.07.2015) .the customer care behaviour is so bad they cant talk properly they can harash me.the service is very poor and they can make fool of the customer.please take action of these type company which make fool and total harash to the customer

Dear Sir/Madam I have a videocon D2H Connection. yesterday i have tried to recharge my D2H in Bank of india online Payment. Amount have been detected from my account but the D2H is not yet Recharged. so pls do the need full for me as soon as possible D2H No. : 44713183 Recharge Date : 15.07.2015 Time: 08:37 Recharge Amt : 220 BOI Ref ID: [protected] transaction No[protected] BANK OF INDIA...

I Nadeem and I've placed an order in the name of Nadeem javed Order no. # [protected] for Eccoplay sport shoes on[protected], as i'm continuous following These guys to track the status of my product but no one at their customer care will be able to give me the correct status of my order. And my money also deducted from my bank account and my order is not dispatched please help me as soon as possible !my mob. no. is ([protected]) THANKING YOU! REGARDS NADEEM JAVED ([protected]@gmail.com)

Dear sir,
Please i am rajaram mehra my custumer i.D.No.[protected] reg.Mob.No.-[protected], account no.-9740001 close one set up box. Reason i change city jaipur to dausa, rajasthan. Sr.No.[protected]
Card no. [protected] close .
Thanks & regads
Rajasram

I have purchase blackberry bold 9700 single sim mobile from d2hshop.com . Order id[protected] invoice id- d2hinv50503525 . And order date was 5th april 2015 .& delivery dt- 09/04/2015 .I called so many time too customer care exceutives but they all are busy that time or no satisfactory response and i have not received any call back from d2hshop.com now i want to return this mobile and want my money back soon my address is ashu diwan flat no-2, type-3, bsnl campus, priyadarshini nagar, unnao. Near- st. Lawrence school, unnao-209801, mobile no- [protected]. Pl. Kindly gave me positive response.

This is a follow up to an earlier complaint I had raised with regards to the Videocon D2H transmission at my home. My Videocon Customer ID is 77246702 & I have dual D2H connection at my place. Earlier I had raised a consumer complaint with regards to my Set Top Box not being replaced even after 2+ weeks of submitting the complaint with the customer care. After almost 3 weeks finally today the Videocon D2H engineer came to my house to replace my Set Top Box. But after he left a new issue has cropped up. Now my secondary connection has conked off. There is no transmission on the secondary connection(Card number '[protected]') I have no idea what happened. When I called up on the customer care number I was told that one of my connections had been cancelled. I have already paid for 1 years subscription for both the connections. Never should have any of my connections been cancelled. Also I too have never, even by mistake, asked for any kind off cancellation. The customer care executive, today gave a new complaint number for reactivating my cancelled connection. Complaint '[protected]'. He also mentioned that the connection would be reactivated only by tomorrow, post 12 p.m. This is simply not acceptable. The Videocon Customer Care & its Technical Support needs to be severely dealt with. Their customer care executives are all, partially literates & their on field support just takes way too much of time to visit the customer & get the issue resolved. But the biggest problem is that the service provider(Videocon D2H) takes its customers & their complaints for granted. They just keep giving excuse after excuse & delay the resolution to be provided by days & weeks. Now they have also started cancelling connections for no reason. As I had mentioned earlier as well, I desire a full refund of the amount(recharge amount) which I had paid earlier this year to continue with this service providers subscription. Let them discontinue their service after reimbursing the amount to me. I don't care about it. Also I would suggest strict measures to be taken from the consumer forum against this D2H service for their irresponsible ways of dealing with the customer complaints.

As I had complained on dt. 12.07.2015 to rectify and return my amt. but now still not I am satisfied. My A/c (ID:[protected] is showing the balance. Rs.100. 1. Previously it was showing Rs.127/- after deducting Rs. 60//- 2.The recharge date actually it should be 23.07.2015, where as it is showing 20.07.2015. Please resolve this problem as soon as possible.

Hi, i recharged videocon d2h through online from videond2h website through internet banking. Amount detucted, but the payment balance not coming on TV and all the channels disconnected. Transaction Details Account Number [protected] Transaction Date 13/07/2015 Transaction Amount INR 290.00 Transaction Type DR Transaction Description INB/[protected]/Bharat Bus TECHPROCESS/ Videocon customer services are very bad and frustrating the customers. im seeing there are so many complaints in internet, complaint boards and consumer court about the tech process payments for videocon recharges

I had made complain for shifting of Videocon dish on 8th July 2015, but till today I.e 12 July 2015 none of the technician has visited our place. This is bit of shame on such a big service provider company that they aren't possible to provide after sales services. I would term Videocon as service provider who only concentrate on New connections an not solving querries.

Sir, i mr. Asish kr. Bhattacharya want to complain that without taking my consent
You have deducted rs.60/ and my recharge date changed from 25/07/2015 to 18/07/2015.
My cust. Id is[protected]. Will you return back my rs. 60/- and the will come to 25.07.2015.

I will be thankfull to you if you do the necessary.

My Videocon d2h customer ID is '77246702'. I have been following up with the Videocon d2h customer care for more than two weeks now, in order to get my SET TOP BOX replaced. Every time I call in, I get the reply that the engineer visit will happen inside the next 24 hours. I have got several complaint numbers & email assurances stating that the issue would be handled inside 24 hours. Till date nothing has happened. No engineer has visited & nothing with regards to resolving my issue has happened from the service providers end. The order number & the compliant numbers I have received from the customer care are given below : Order number :[protected]received on the 25th of June, 2015) Subsequent Complaint numbers received :[protected],[protected] &[protected] Apart from all there I have sent numerous emails to the customer care email ID & also raised STB complaints from the service providers website. Yet till date absolutely no step has been taken towards resolving my issue. I would want to get the issue resolved by today itself or get the full reimbursement of the amount that I had paid to the service provider on the 18th of May, 2015 as recharge money so that I can get rid of this worthless service provider & go for something better.

I've never experienced such a loot in services industry. I started off with Videocon D2h about a year back and bought a new connection for about 2k and then added another one after 3 months where they didn't provide us a dish antenna despite requesting for a separate dish and added the new connection in the same antenna by installing a part 'lfnb' and removing the original one, which they had taken back (ideally should have given us as we paid for it). After 4 further months, I bought another connection in my new house and requested them to relocate the second connection from old house to the new one. Firstly, there was about 3 emails required with 9 forms with NOC etc, which was a painful process. Second, when their engineer arrived, just to inform that if I take out the part from the old connection, the remaining original connection will not work and left. Because he closed the request in his books and I didn't pay the supposedly 300 rupees relocation charge (which was never done) and the engineer didn't ask for it either as he didn't do any work. My second connection was blocked due to non-payment. I recharged with 9500 rupees for one year for both the connections and made the blunder by committing just a day before. When I called the customer care, he mentioned that I can only resume services after deducting 300 rupees from your account and then resumed services. Here is the arm twisting and non-customer eccentric behaviour for which I'll drag videocon d2h to the for the following issues: 1) not providing dish despite insisting while buying the second connection 2) forcing to charge again for the hardware which we have paid for already 3) stopped my satellite link for non-payment of 300, which even their personnel never asked due to no work done. Despite having a balance of 9500 rupees in the account, I had to face all this. I've never gone through such a pain EVER in my relationships with 10 other service providers. PLEASE BUY VIDEOCON D2H ONLY FOR YOUR ENEMIES! Rohit [protected]