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d2h Complaints & Reviews

www.d2h.com

2.4

Updated: Nov 2, 2025

Complaints 3335

Resolved

1437

Unresolved

1898

Good! d2h values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that d2h step up their efforts to fully resolve all complaints 👍

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Address: Mumbai City, Maharashtra, 400076

Website: Videocon D2h Product and Services

My Custmer ID 7464377, I am really fed up and cheated by M/s Videocon D2h in the name of providing filthy services. Among many disgusting activities, this last one has prompted me to stop this connection and tell others not to use videocon. In Sep. 2015 there was a signal problems, so they costed me to change the Camera on the Dish. In October again the same problem occured and after so much follow ups, they send one engineer on my confirmation that "I" will pay them for this service to check the problem and it was found that it was due to the improper installation of camera earlier. In December again, I started getting No signal errors, daily. Again I had to call up for the Engineer. The Engineer came and suggested to change the Set top box. I already changed 3 times in last four years. This means they provide the WORST QUALITY OF PRODUCTS which work for a year and then start giving problems. They insisted me a lot to buy the product again for Rs 1000. I denied to buy. CHEATING - The Engineer stolen the UNIQUE code and DELIGHT code by getting message on D2H satellite box in TV. This is a private code which we get on mobiles, and can be provide only if we are satisfied with the service. This type of CHEATING done by service Engineers. FRAUD / CHEATING and SUPPLYING WORST PRODUCTS

Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 24, 2015

Dear Amarjit,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 26, 2015

Dear Amarjit,

We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future. Thank you.

Warm Regards,
Videocon D2H

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Address: 560103

Website: www.videocond2h.com

My customer id is Cust ID:[protected]. There has been a problem with the service, no signal issue, the same was raised with customer service on the 15th of December. ( WOID[protected] The issue has not been fixed as yet, I am now moving to a different service provider, so want a refund for advance made as well as their set up box and dish charges, I want them to take it back. This problem is consistent with all dth providers, they will not use another dth providers dish or set up box, we have to pay for it and yet not use... this is a consumer friendly approach, why should consumers bare the charges for deficiency of services by the service providers. Regards, Kumaravel

Videocon Industries customer support has been notified about the posted complaint.

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 21, 2015

Dear Kumaravel,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

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Address: Haridwar, Uttarakhand, 247663

Sir, from the last 2 yr. call from customer care of videocon d2h, is coming, as my no.was given by some one as his own registered mobile no. I m fadup of these calls. Plz sir save me from these call, i m telling them a no of times that this no is not belongs to sandeep, as said. But they again call me n disturbing my life. Thx

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 21, 2015

Dear Heena,

Please share the Customer ID and the contact number on which you are receiving the calls with us, so we can assist you further.

Warm Regards,
Videocon D2H

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Address: Bangalore, Karnataka, 560066

Hi, I recharged D2H for Rs 1212 for 6 months through PAY TM. The money got exhausted in 3 months and my services got disconnected. I have raised several complaints but I have not got a single call on the resolution. I also called several time but everytime you guys put on hold and I have to disconnect after waiting for 15 minutes. This is horrible service, this is how you treat your customers? Regards, Sombir Kadian Customer ID:[protected]

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 18, 2015

Dear Sombir,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 19, 2015

Dear Sombir,

We would like to inform you that your current base pack is SOUTH SILVER SPORTS with monthly subscription of Rs. 263/-, and current account balance is of Rs. 137.30/- as on Dec 19, 2015 with next recharge date Jan 04, 2016. Please be informed that any changes in base package or add-on pack will affect the due date.

Further we would like to inform you that in order to avail recharge benefit of Pay for 6 months & get extra 14 days free subscription on NEW DIAMOND you have to make a minimum payment of Rs. 2400/-, since you have made a payment of Rs. 1212/- on Sep 07, 2015 which is below the required payment hence, due to that 14 days extra benefit has not been credited into your d2h account.

Warm Regards,
Videocon D2H

S

skadian

Dec 23, 2015

5 days passed... no one contacted. Is this the service you provide to your customers?

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Address: Faridkot, Punjab, 151202

Website: INB TECH_BARATB Payments

14-dec[protected]dec-2015) withdrawal transfer inb tech_baratb payments [protected]ch34366041 transfer to [protected] techprocess payment se 254.00 14-dec[protected]dec-2015) withdrawal transfer inb tech_baratb payments [protected]ch34365803 transfer to [protected] techprocess payment se 254.00

Aug 7, 2021

Complaint marked as Resolved

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 16, 2015

Dear Customer,

Please share your Customer ID with us, so we can assist you further.

Warm Regards,
Videocon D2H

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Address: 400102

Dear concern, Already I told them that you people are giving us a Duplicate piece for us then you will tell to buy a new one. Later we will come to know both are Duplicate & Fraud Co., The thing is first we installed Model HD 2244-RF, it was superb but it was not working for our LED unit Clearly. I called more than 10 times to the company manager, service person, & all but not good response..later according to them we installed another model 4K-4001-UHD that remote is not working at all. The service person told that you have to go near to the set top box and operate for this model. After taking the second model Company people, you people took our older one that too in a free of cost & you will sell for another customer. Totally you people are misguided for us & cheated us. I request you that I don't want your product, please take back your product & reimburse the amount at the earliest. Regards M.Yashavanth [protected](mobile) Shimoga

Videocon Industries customer support has been notified about the posted complaint.

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 16, 2015

Dear Yashavanth,

Please share your Customer ID with us, so we can assist you further.

Warm Regards,
Videocon D2H

N

narendra_kadam

from Mumbai, Maharashtra

Dec 31, 2015

Dear Sir
Recently my Videocon LED TV JB32FM-B1A[protected] required repairs.
I registered my complaint Call. No. PUN[protected]
The service center sent a service engineer who inspected the TV and said that the TV would be required to taken to service center as the mother board was faulty.
The TV was then taken to service center and repaired with assurance to return my TV in three working days. However the TV was returned to me.
After one month, I had personally contacted and discussed the issue with Area Manager and Regional Manager. They assured me of penalizing the service center and return the repaired TV as soon as possible.
I received my TV in working condition after two months in service center.
I was asked to pay bill amount Rs.5900/-. Service center refused to give a proper bill receipt when asked for. The Area Manager has assured me rebate in the bill due to delay. I have not made payments due to this.
The service center employee on 30.12.2015, entered into my home forcibly in my absence and removed the motherboard. I was on duty and when called refused to talk to me. However after some time he talked to me and fixed back the motherboard in the TV when i assured them of making payments.
I am reporting this to appraise you about this incidence.
Requesting you to kindly look into the matter and reply.

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Address: Unnao, Uttar Pradesh, 500045

Videocon d2h sri krishna nagar yousufguda hyderabad distributer cheating on retailers the company provides 3% commission for retailers but the ditributor is giving only 2% commssion

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Address: Bangalore, Karnataka, 560099

Website: www.videocond2h.com/wsc/recharge.aspx

Hi Team, I have done the recharge on 10th Dec2015 to my videocon D2H id :[protected] below are the transaction details from my Axis bank Transaction DescriptionINB/[protected]/TECHPROCESS SOLUTIONS LTD/Videocon Amount debited was 789.00 INR Kindly check and let me know why it was not recharged when there is a debit in my account. Thanks, Mob : [protected] Name: Suresh

Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Dear Suresh,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 13, 2015

Dear Suresh,

We would like to inform you that Given transaction id[protected] recharge of Rs. 789 have already been updated in your d2h account on dated December 11, 2015.

Please note that your current base pack is SOUTH SILVER SPORTS Plus add on service SOUTH SILVER SPORTS PHD ADD-ON & MAA WORLD with monthly subscription of Rs. 263+150+15, and current account balance is of Rs. 1, 612.46 as on December 12, 2015 with next recharge date April 04, 2016. Please be informed that any changes in base package or add-on pack will affect the due date.

Warm Regards,
Videocon D2H

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Address: 382415

Website: Videocon d2h

I had received a call from [protected] on behalf of d2h service and ask me to Subscribe 12 months HD ADD-ON in just Rs999. To avail offer recharge your d2h id with Rs999. And after I recharge it and inform customer care the refuse me to start the service, they told me I was late to inform customer care as I had to inform within 24 of recharge. And did not active my service. So I lost my money to and also did not get the service actived. Also was refused to refund the payment. Cust ID 98598278

Videocon Industries customer support has been notified about the posted complaint.

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 11, 2015

Dear Vinay,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 12, 2015

Dear Vinay,

Please be informed that, addon has been activated in you account.

Warm Regards,
Videocon D2H

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Address: Chennai, Tamil Nadu, 6000126

My customer ID[protected]. I have submitted a complaint about the DTH setup box issue in Videocon customer service. Also I have called customer care multiple times. But no use. They just give regular answer whenever we called them. Also issue not yet fixed. very worst service...

Videocon Industries customer support has been notified about the posted complaint.

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K

klashraj

from Chennai, Tamil Nadu

Dec 9, 2015

Any update on this?????

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 9, 2015

Dear Customer,

Kindly share your correct Customer ID & RTN number to resolve your complaint.

Warm Regards,
Videocon D2H

K

klashraj

from Chennai, Tamil Nadu

Dec 9, 2015

Customer ID is :[protected]
Complient no :[protected]

please fix this longpending issue ASAP.

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 10, 2015

Dear Customer,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

K

klashraj

from Chennai, Tamil Nadu

Dec 10, 2015

How long it will take to fix this issue???

Already 10days over.

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Address: Bhavnagar, Gujarat, 364001

I am Mr.Salim G Merchant from Bhavnagar (Gujarat) having a connection of Videocon D2H with Cust ID :[protected]. I had a problem with my set-top box. So, I complained. The person from company came & told that the set-top box should be changed & our person agreed. Actually We wanted high definition set-top box with FM remote, but he put a simple set-top box. We request them to change the box. But, now they are saying that we will not get the charge of simple set-top box. The amount of that box is 425/-. So, Kindly help us to solve this. Thnks & Regrds. SALIM MERCHANT +91-[protected]

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 7, 2015

Dear Salim,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 13, 2015

Dear Salim,

We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future.

Warm Regards,
Videocon D2H

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Address: Bhavnagar, Gujarat, 364001

Dear Sir, I will use the videocon d2h service since more then 3 years. each & every month i will face the many problems with set up box & dish also. mostly I will repair it with local cable operator with minimum charge or free (the cable operator charge is Rs. 20 to 50 Maximum). Today my set up box is not working. then I will call the videocon d2h customer care centre and they will reply me you have charged Rs. 150 & other charges will be extra. how ridicules this answer... because I will never use the local cable service therefore their service man will many times repair the D2H many times at free of cost. and I will face always set up box & dish also. they will give the poor Quality Set up Box & Dish. they will never give the yearly free service. when you will buy it, you have start the face the problems. videocon d2h have poor customer service. they will never give the satisfied answer. at-least yearly one service free is customer requirement. but they will never seen your problems. they will want only service charge & money. I will never recommended Videocon D2h to any other. never buy the videocon d2h it is so poor quality of Set Up Box, Dish & Customer Care Dept. they will never provide you at-least yearly one free service or better quality. I hope anyone see the review & never buy it.

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 7, 2015

Dear Jignesh,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 8, 2015

Dear Jignesh,

Please be informed that currently your D2H product is out of warranty and complaint for the same has been registered as per your request. Further we have taken a note that D2H product related issue has been resolved and service charges are applicable for the same as per service policy.

Also please be noted that D2H product with smart card number [protected] is out of warranty.

Warm Regards,
Videocon D2H

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Address: Ghaziabad, Uttar Pradesh, 201002

Website: www.videocond2h.com

We hv recharged our TV on 3rd Dec2015 @ 11pm, it worked for 2-3 hrs but since morning of 4th Dec.2015, it's not working. we hv called up the custmer care so many times earlier they're saying that fault at their side, but now saying that we hv to bear the engineer visit charges. now i m fed up by their behaviour. Neither they are telling their office address or any particular place where we can talk to them. every time the new executive picks the phone and give different suggestions. pls. look into the matter and help. thanx & Regards Rajat miglani [protected]

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Address: Junagadh, Gujarat, 394111

Website: www.videocond2h.com

Dear sir, i am tired with them now i feel in India there no rule and regulation at all, i found no body have any fear for anything, MY ID[protected] And Name- Nisaraakaralli khan, i just fill a complain against them yesterday but today when a person come to me with a new setup box he was unable to set the network also took the money . first they had mentioned me the change will be 150+250. the 150 is for the engineer charge to give me more 3 month validity for engineer service and 250 is for the amount or charge of setup box. but when the engineer come to my house today he just said he is not going to do anything until i will not pay him 425. i paid him but when i call the supervisor he said you have wrong information the charges are the same 425. and if you will not pay we will not do anything also when i said i have the recordings and the TEXT messages he said you will get the refund on your account balance but i know they are not going to do anything. i need you to please take action against them it is totally wrong they are not following any rule. the local dis operator were better then them but because of digitization we are facing these who are just lying and taking extra money from the costumer and also not giving the right and good true information on time.

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R

Ramnik Dekavadiya

from Ahmedabad, Gujarat

Nov 1, 2017

My costumer id is 2292260 and my name is ramnik pratapbhai Dekavadiya but your system records show my name is ramnik patel so pls change my surname patel to dekavadiya
thanks
[protected]
[protected]

J

Jeet Ubnare

from Mumbai, Maharashtra

May 2, 2019

My Vidiocon d2h I'd[protected] my name Jitendra Ubnare registered
Sir
Today 26/04/2019 my d2h box suddenly off and I call customer service he say my a/c deducted for engineer visit but engineer has not come to my home so it's company mistake so please return my balance and immediately on my selected channels, service is very poor. Please solve

M

moliya rasik

from Jamnagar, Gujarat

Sep 10, 2019

Chanal no 113 sony sub sd ne chenal no 911 widhauot inform me migret Kari . Maigret bad mane inform na krayo .2 day chanal bandh rahu.

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Address: Surat, Gujarat, 394111

Website: www.videocond2h.com

Sir, i had call at the D2H costumer care and i inform them i have to change my setup box, they informed me the charges and also the time, according to the rule they must be resolve my problem within 24 hours but i is more then 36 hours spend but nothing happen and when i called they said they have write a complain from me and now it will take more 24 hours to solve the the problem. as i know the rules it is ridicules that they get complain them self against there person it is not possible so that is the response i am complaining here i need you take response as soon as possible and ask them either to change there terms and policy and say the truth or else i will not pay anything for charges.

Videocon Industries customer support has been notified about the posted complaint.

Dec 03, 2015

Updated by Naush39 Sir my costomer ID[protected], and NAME - NISARAAKARALIKHAN.

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N

Naush39

from Hyderabad, Telangana

Dec 2, 2015

They are just wasting the time and giving the wrong information, they are breaking the law of RTI. always the information i am getting from them is prove wrong, third time when i called the supervisor said my sett up box will be replace whiting next 2 hours but still after spend 5 hours i didn't receive any reply . also the supervisor has hangup my call and when i ask next time when i call and get transfer that man said he didn't hangup and said you are lying. it is the worst thing which i ever herd. why do i hangup and call again to wait to get transfer while i know they are taking long time to transfer.

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 3, 2015

Dear Naushad,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Dec 4, 2015

Dear Naushad,

We understand that our representatives have got in touch with you and have resolved your issue by swapping the STB. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future.

Warm Regards,
Videocon D2H

N

Naush39

from Hyderabad, Telangana

Dec 24, 2015

Thank you. but please do not promise the thing which you cant do. and do not give wrong information.

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Address: Ajmer, Rajasthan, 34497810

kindly convey my complaint to hire authority/officers. i am using videocon d2h from long time and pay the charges yearly. when i purchased the hd setup box you are providing the recording facility. i try for getting this facility by your service center, but i failed to get this facility and your service center is known about this. when i failed to get the recording facility and you are charging by my deposit amount, i didn't know about it. few days ago i received a call to add a channel that time i asked about my balance and charges. he told me about this that every month 30 rs. is charging for recording charges. this time other company is providing this facility free. but you charged by me when this facility is not used by me. kindly credit the amount which you have charged by me as recording charges. kindly tell me this time how many charges charging you for recording charges. because other company is not charging for this facility. i am a very old customer and not interested to change but if you charged falls charges by me i will think for it. tomorrow is last day as per your record so kindly tell me that you will credit this amount or not. thanks. sanjay paharya

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Nov 30, 2015

Dear Sanjay,

Please share your Customer ID with us, so we can assist you further.

Warm Regards,
Videocon D2H

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Address: Kanpur, Uttar Pradesh, 208012

Website: D2Hshop.com

Some days back I had ordered the Blackberry torch 9810 cell via D2Hshop.com. I received the product on 26th November, 2015 at 5.00 pm in the evening. After opening the sealed packet and inserting sim in the phone slot I found that it is not working. To check the sim condition I changed the sim but still it was not working. So finally I revealed that the sim slot of new phone is not working. Instantly I complaint my problem to d2hshop.com. Thus I request to d2h shop management to either change the product or relsolve my problem at the earliest. Regards, Shantanu Khare [protected]

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Address: Pune, Maharashtra, 411057

Website: www.videocond2h.com

I had purchased videocon d2h on 2 Jan 2015 with 12 months of new diamond pack (plus 1 month free subscription). On 16 Nov 2015 my service got expired. I called customer care and came to know that because of d2h cinema, service was expired before 3 months. D2H cinema service started without my knowledge/confirmation and due to which my yearly package got expired 2 months (plus 1 month free) before. Complaint number[protected]. Cust ID:[protected] Called cust care on 16, 19 and 23 Nov, but of no use. Talked with floor supervisor, team lead..total time waste.. I never got SMS regarding activation of d2h cinema service. Customer care is totally useless, bakwaas... Expecting a refund and not this reply "As per our investigation, please be informed that, there was a clear consent received from your registered telephone number regarding the activation of D2H Cinema. However, as per your request we have already removed this add-on from your d2h account". --unsatisfied customer.

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Videocon Industries Customer Care

from Mumbai, Maharashtra

Nov 25, 2015

Dear Customer,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Dear Customer,

We would like to inform you that Add On d2h cinema was activated on basis of IVR call done from our end on your RTN [protected] on Feb 5th 2015th 2015 at 4:04 pm having call duration of 23 Sec & after receiving confirmation prompt from your end same Add On was activated on Feb 6th 2015, since then we have not received any request for deactivation of this Add on from your end, however same has been cancelled now on Nov 17th 2015 as per your request & please be informed we cannot process for any waiver/credit from our end in this case.

Warm Regards,
Videocon D2H

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Address: 683545

I registred a complaint on 12 nov 2015 after 8 day automatically it's closed. after few day again i registred engineer came and replaced setup box. from that day there displaying E107 -4 error. i called more than 30 time . i talk to nodal officer in kerala. there is no use. what i do.[protected]. i am planing to take another d2h connection.

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Address: Chennai, Tamil Nadu

One of the worst poor service from Videocon D2h. I have complained Many times, but they are not resolving the issue and also they are not bothering about anything. My cust id:[protected]. Please don't buy Videcon D2h.

They are one of the poor poor service.

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R

rajesh077

from Chennai, Tamil Nadu

Nov 23, 2015

Poor service from Videocon D2h

Videocon Industries Customer Care

from Mumbai, Maharashtra

Nov 25, 2015

Dear Rajesh,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

Videocon Industries Customer Care

from Mumbai, Maharashtra

Nov 30, 2015

Dear Rajesh,

We understand that our representatives have got in touch with you and have resolved your issue. We have also taken a note on your confirmation that, your product is working fine. Please feel free to contact us in future.

Warm Regards,
Videocon D2H

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