[Resolved]  Videocon D2H — Service charges cheating

Website:www.videocond2h.com

Dear service provider,
Please note that since last one month I am not able to see more of channels in my D2H set of box like no movie, no news, no social channel too.

I was tried to connect your customer care but always busy tone received or not connected.

Yesterday one of your customer care executive told me that if you want to resume your service again then Rs200/- need to pay extra as service charge.

Now please clear one thing that if I have paid already Rs1400/- for 30~35 channel (Including movie, news, social etc. as per my package) then why again need to pay for the same.

Please think if you are the customer of D2H service and you may force to pay Rs200/- for same service again & again then what you feel or what you can do.

AS PER MY THINKING THAT D2H HAVING PROCEDURE TO CHEAT THE CUSTOMER THAT FIRST TAKE Rs1400~200/- FOR SERVICE RECHARGE THEN DISCONNECT AND ASK FOR Rs200/- FOR RESUME.

IS IT NOT A FRAUD TO CUSTOMER?
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Aug 6, 2021
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2020
d2h Customer Care's response
Dear Ajit,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
Complaint comments 

Comments

I have been customer for four years, same happened to me yesterday. I was getting an error, after complaint they asked "engineer will visit you and charges will be applicable in case of any defective part". engineer visited and pull and reinsert the card and asked for service charge 200/-. I really got surprised to listen this, 200 for what and warranty is only 1 month. Though I logged complaint, but I think they will not respond. D2H is now cheating the customers.
Videocon Industries Customer Care's response, Nov 3, 2016
Dear Rohit,

Please share your Customer ID, Complaint No. or Contact number with us, so we can get in touch with you and assist you at priority.

Warm Regards,
Videocon d2h Team
Dear Customer,

Please be noted that currently your product is out of warranty and therefore as a company service policy there will be service visit charge of Rs. 200/- applicable and In case of any defective part/product replacement required necessary charges will be communicated by the service engineer during the time of visit. We request you to please click on the link given below for more details regarding service charges: -

http://www.videocond2h.com/WSC/pdf/Service%20Charges.pdf

Warm Regards,
Videocon D2H
I am facing absolutely same problem. When I opted for 1600 rs 6 month plan, services for many basic channels stopped after a month, and now Videocon executive s asking to raise complaint for engineer visit and compulsory 200 charges.

This is CHEATING AND FRAUD. I WILL NEVER SUGGEST PEOPLE TO GO FOR VIDEOCON D2H again.
vinitjknasik's reply, Aug 31, 2016
5 star by mistake. It is zero star..
I am getting an error "please insert smart card propely" and no channels are displayed. It's just showing a blank scree. This is a service issue and why should I pay 200 Rs for the visit ?? The company should bare the visit if their services aren't working OK. I am notlw going to charge the vendor.
Videocon Industries Customer Care's response, Apr 25, 2017
Dear Hardik,

Request you to write to us on [email protected] along with your customer ID & RTN no. to help you better in this regard.

Warm Regards,
Videocon d2h Team
Even the same thing happened to me..
All of suddenly it message came has no signal..

But I was surprise to see the add channels where coming.. so I thought it's not the issue with signal..

Then I contacted customer care and they are saying your product warranty is expired.. you need to pay 200rs for 1 month warranty service..

I told to disconnect the service I will go with other d2h providers.

From my personal experience pls don't go with Videocon ..
Videocon Industries Customer Care's response, May 26, 2017
Dear Kiran,

Kindly DM us with your Customer ID and E-mail id, so we can assist you further.

Warm Regards,
Videocon d2h Team
Donot deserve rating also. I faced the same issue... Earlier when I used to recharge for a month it was all fine... Now after subscription of 3months I see some channels are not available (I need 2 channels in particular )... It is really a pain to contact customer care of Videocon D2H - feel lucky if someone picks your call.
They say engineer need to visit and you need to pay 200, if you don't pay they will deduct from your balance. I am not going with Videocon D2H ever again.
Videocon Industries Customer Care's response, Jun 29, 2017
Dear Kmbharath,

Request you to write to us at [email protected] to help you better in this regard.

Warm Regards,
Videocon d2h Team
Dears,

Videocon is cheating.
There s cloud in the sky may be bcoz of that the service is not available in d2h.on the 3rd day i called and conveyed the issue to customer care.the response was that if i want to register complaint, it will be charged rs 200/ when service person comes.but the comedy is that, the device has changed not more than 2months.they are claiming that, the device might have damaged.is this durability of a product?

Anyway, for the fault of vendor, y should the customer bare the charges.

Raise the voice against cheating.
Videocon Industries Customer Care's response, Nov 2, 2017
Dear Kiran,

Please share your Customer ID & Email ID with us, so we can get in touch with you and assist you at priority.

Warm Regards,
Videocon d2h Team
My customer id[protected].email is is [protected]@yahoo.co.in
Videocon Industries Customer Care's response, Nov 6, 2017
Dear Kiran,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
Videocon Industries Customer Care's response, Nov 7, 2017
Dear Kiran,

Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
Dear all,

Even we are facing the same problem. When we contacted d2h customer service they told us, engineer will be visiting your house and we need to pay 200 to the service engineer. I'm not sure how come they charge 200 for everyone makes a complaint. It is their duty to make customer happy and this happens every where in the world. We are paying 400 per month and if we don't get signal pay extra 200 and on total 600 per month. I'm not getting logic behind their service. Finally we have to pay 600 for poor service for most of the time. And more over they don't give Bill for money they collect from us (service charge) . Even if we want go to consumer court we don't have any proper Bill from our side.
Sudha
Even i faced the same issue yesterday. Service charge 200rs. Engineer resolved the issue in less than 5 mins and got the 200 rs service charge. Cheating the Customers this way is unethical.

I WILL NEVER EVER SUGGEST PEOPLE TO GO FOR VIDEOCON D2H.
From 24/03/2020 I am unable to view any channel. only D2H symbol pop up on screen. customer care not pick up call since issue date. no response of E mail also. and daily charge deduction is on.
very poor service and most probably I will also face visit charge of Rs. 200.
d2h Customer Care's response, Mar 30, 2020
Verified Support
Dear Bharat,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) at [email protected] so that our team can look into your concern.

Thanks & regards
our remote was not working but I was not sure, I thought there might be another problem may be in set top box.so I called customer care, they logged my complaint I told me service person will visit, I confirm charges from them for remote 275, though he didn't told me any info about 200 rs service charge, I'm having that call recording with me, engineer solve this issue within 1 min by changing channels from his remote, and suggested me to buy new remote, fir which he said 320 rs I hv to pay, and the remote which I will get was not same as original one, so I didn't take it from him. He didn't asked for any charges, he simply went away.i thought that was great service.Today when i recharged my account then I came to know that my account is not going to start until I pay 200 extra, customer care said 200rs has beed debited from your account.ohhh man this not my bank account...you people are doing a professional froud.I will not going to suggest Videocon to anyone.its not abt 200rs, but the way ur taking it from customers without our knowledge.i am guessing now by doing this how much they are earning in single day.its a business based on cheating.
Customer ID=[protected]
Hoping Videocon will take any strict action on activities like this.

Thanks and regards
Ajit Jadhav
I am facing sinilar issue.
I done a recharge from Infinity App but still not able to see the channels.
And still getting the E18 error fpr insufficient balance.
When I asked customer care, they said its a technical issue and asking for 200rs service for visit.
I am surprised how the technical issue arrived as everything was already till yesterday and i have done nothing with set top box so how it happened.
And why should I pay 200rs for no reson.
This is really pathetic and I am fed up with this.

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