d2h Complaints & Reviews

Videocon d2h proper response nahi karta, bhut he bekar service hai, mane ek connection kharida tha, jiska monthly recharge hd ka muje 305 rs bataya gaya, aur kuch hi mahino me wo badhkar 390rs ho gya, fir mane company me complaint likwaya ki muje ye nahi chahiye app le jao, muje request no. Diya gya or working 24 to 48 hrs ka wait karne ke liye bola, mane pure 7 days ka wait kiya, par koi response nahi mila, fir mane customer care call kiya, to wo complaint resolved ho chuka tha, muje bina koi response ke meri complaint ko close kiya or bole ki company ne bat kar li hai, or bola ki company iski zimmewar nai hai, mai to bhut hi pareshan ho gya hu is videocon d2h ki service se. Videocon d2h dikhata kuch or hai or dete kuch or hai, ye company customer ko bewakuf acha banati,

Hi
My Videocon D2H number is 55037258
"VIDEOCON D2H MEANS "---"PAY MONEY GET YOUR SERVICE”—“LOOT PEOPLE”
I gave number of complaints to Videocon D2H for no signal and cheat of engineer technician (without changing receiver engineer told it's changed to new receiver replaced) they were not solving and dragging it even after giving compliant they closing the complaint, but they take money for every visit.
Whenever it rains or about to rain immediately the videocon services will stop with error “SIGNAL NOT AVAILABLE”.If we lodge a complaint regarding they say we have to pay money 200.They wount rectify this problem after paying Rs200 as i did and again for every change in the weather same old story and we have to pay money .Means in rainy season we cant use Videocon d2h, holiday for them.
The time we started getting new channels and they are part of subscribed list, but they are not comming, when we call they said in 10 minutes it will resume as we sent signal, but it wount resume, after repeated calls they say the same old story, when i asked them to register a complaint they are saying we have to pay 200 for the technician to visit.When i asked why we have to pay money it was your fault, they said as per policies.I said i wount pay single rupees that was your fault, they said its either set up box problem/antenna problem.I said earlier when the technician came asked him to check set up box/antenna he said its fine and for every visit i am paying money.Then she said if you are not ready to pay money we have nice option regarding some scheme that is we need to pay money in advance of 700/600 and 1 year warranty and in that year any problem technician will visit and service free(cant understand how is it free as we are paying money in advance) which we utilized earlier and that year there was no complaint at all.I said i wount pay single rupee but still they are not ready to solve the issue and all they need is money.
I asked rep sravanthi to pass it on to your manager, then i spoke with manager Sravani the same old story rep/manager said and they dont know how to talk with customers except money.I said finall we want to disconnect she said yes you can disconnect.
Such a bad and worst experience we never had even with local service provider like Media vision.They give best service and far better than videocon d2h.

"VIDEOCON D2H MEANS "---WORST SERVICE”

Refund of rs. 13390 paid for new connection but not get
Dear team,

I online order one new connection of videocon d2h hd dvr with one year subscription. But i got the information from d2h for late installation then request to cancel my order. They are again and again excusing me, i need refund my money rs 13390 paid against the same and cancelled my order. Mail attached for your reference


Dear,

Thank you for your using our buy online services. Our executive will get back to you very shortly.

Your transaction details are as follows:

Transaction no : d2h[protected]
Transaction status : transaction successful
Product : hd digital video recorder (Roi)
Package : 12 months of platinum hd pack
Preferred language : na
Total amount (In inr) : 13390.00


Dated :[protected] at 12:18:14 hrs

I purchased videocon d2h set top box for my house in october 2014. For the first month they have provided hd channels for free. From the 2nd month it was not free. It costs 175/- per month. These details weren't told to us during purchase neither during the installation. We have been recharging the set top box when the balance goes down till may 2016. When asked to customer care, they told that we have activated by giving a missed call from the registered mobile number. But we never activated it. While we we arguing with the customer care executive, first two times my call was disconnected by them without proper response to my query. The third time when i call they put my call on hold by telling that they will transfer the call to other team, but no one came on call for 30 mins. The next time i called my call was blocked from my landline. I tried from two other mobile number, it too resulted in the same way. So i mailed my problem to the nodal officer, tamilnadu, they called me after two hours, but their answer was not genuine. They told they will provide a free service, but in case we don't need it, the customer should call and cancel the service. Suppose if recharging time comes for my connection, they start sending me messages from before 10 days. But for the active subscription preferences they won't send messages. I even recharged my account for a one year package on october 2015 for 2424/-. At least when i did that they should have informed me my subscription will not come for one year since my monthly payment would be 400/- per month including the hd add on which i never activated on my account. They are charging people by adding these unwanted add on unknowingly from the customer.

I gave number of complaints to Videocon D2H for no signal and cheat of engineer technician (without changing receiver engineer told it's changed to new receiver replaced) since 22nd may they were not solving and dragging it since 12 days, even after giving compliant they closing the complaint.

Compliant numbers[protected],[protected],[protected],[protected].

Videocon D2h customer ID[protected] recharge for 3 months amounted rs.825 on 19 may 2016. After lodging complaint to activate the D2H service under complaint number:[protected] dated 20th may 2016 to videocon D2H customer care but the problem was not satisfactorily resolved before 27th may 2016 accordingly.
Hence availed some other TV cable operator service but till today that is 1st june 2016 no proper reply was given as well as not resolved my problem.
also considerable replies and refund for not activating service was not given by the service provider within the time limit assured.

Kindly considering the problem and try getting refund at its earliest.

My videocon d2h setilite box not working since 5 days. I have already submitted complaint no service engineer has come to attend the same.
I did't see the ipl 2016 srh vs rcb match due to product error / no signal since 5 days no one attend the service engineer.

Kindly look in to the matter and help us.

Request to repair the product id no. 22574677

Nil service delivery from company towards restoring and resuming cut-off signal cut since 19th may'2016, a period of 12 days with series of complaints (5-6nos.) booked since last 27th may'19
D2h connectivity services cut-off since last 19th may'16 till date;
Customer id:[protected];
Complaint shared with the dealer since 20th may'16, the dealer suggested to book complaint through toll free no. [protected]; went on tour and returning on 26th may'16 found the stereotype situation existing and served direct complaint on the no. Shared by the dealer - discussed the incident with 2 nos. Of customer care executives (Cces) and booked complaints twice on being assured to be contacted by concerned "company technical experts" within a hour but no one turned till 10pm from the morning; again lodged complaint with another 3 nos. Of central cces calling from new delhi to pursue the service delivery status; on acknowledging that no technical experts have came yet they assured that it will be restored by 8pm in the night and it was on 28th evening but finally no one even walked-in or contacted over phone on that day; on 29th i remained pro-busy with a series of meetings and personal scheduled agenda's for which i could least re-complaint and pursue the older ones; again on 30th i ringed the cces on the toll free no. And re-booked the complaint with a cce named "sangeeta behera" but till now no one has turned-up to restore the telecast services with the "set top box" still displaying the message of "no signal" on the tv screen. Besides on 19th dec'16, my a/c balance was 241.44 which has been "deducted without providing any services to an amount of rs. 10/- as on date" or even less than that at the time of reporting"which clearly brings into picture"the exploitation of a customer by videocon d2h". Besides, each time i am having dailouges with the cces they are saying that your complaint has not been booked and i am booking it right now, whereas, the previously booked complaints have already provided me with unique codes to shared with"technical experts"with further query over phone who will be visiting my home to fix and solve the problem; besides, some centrally placed cces emerged additional nuisance disturbing by prompting with twice or thrice calls"how can we help you"to which i everytime retaliated by responding that"please ensure your services in response to previously served complaints".

Anticipated solution: (1) technical experts to visit my home no sooner to fix and settle the problem finally so that d2h services be resumed and streamlined unlike before as a healthy d2h service; (2) the amount deducted from my a/c since 19th feb'16 till date need to be restored till date; (3) the company should ensure and record my complaints imparting it a single code and pursue its' service progress instead of every time asking that"what can we do for you"which is a bitter irony and a paradox; (4) the company should pay me compensation for destroying my"right for entertainment"for which i hired and availed its' services which has been interrupted since last 12 days'; (5) company should compensate me for all those pains and agonies and those unexpected domestic hardships that i had to entertain with my spouse on"account of the not been able to restore the interrupted d2h services"as the major source of their entertainment and idling away time; (6) the company needs to be heavily penalized for"procrastinating with extension of minimum services in form of physical progress which has been completely nill till today"; (7) the company propelled me to remain absent minded and psychologically disturbed on account of continuing"signal failure of d2h services"for which i remained aloof and absent-minded from delivering my regular official assignments and in timely producing & delivering them with minimum documentation and reporting for which i was blamed by my authority (Manager); the company has to pay me additional compensation of 3500/- rupees which i had incurred in additional to drop my spouse and children at my in-laws village situated at a distance of 75kms in jajpur district from bhubaneswar, the capital city of odisha, as my spouse and children complained of and resorted to ensure their entertainment with summer vacations of my daughter continuing since last week of mar'16 after her class - 2 exams; (7) the company should compensate me for all those psychological pains, stress and strain those i have unwantedly entertained without any alternatives till date; (7) the company should compensate me for a"half-day leave" that i applied to be at home in-order to receive the technical experts from the company on 29th of may'16 but no one came and even contacted over phone.

Dear Sir/Madam,

i have complaint against videocon dth.

i have received so many time call from videocon dth for value added service activation.

already i have active on full DND service. and as per government rule any company tele calling from register number. with +11. but i have received the call from this number[protected]. i think this is baroda STD code and local number with out register.

In the span of 3 days i have raised 3 complaints with the customer care of videocon d2h stating that my d2h box is not working. Every time i call they say that their engineer will call me in 24 hours. It has been 96 hours and i did not receive a call from them. Also, they are charging my account for the services which iam not using and which are not restored.
Another thing is they increase their fares whenever they wish without informing the customer. One more thing i have noticed is that their call center executives will not say their name unless you ask, which i do not think is an ethical in the call center world.
With this request iam adding a video and a pictures which it took.

Classic example o[censored]seless #customerservice
I have two calls...right now...
Weekends my #HD #movie channels are off...and this is happening since last 4 months...however they don't have a solution. When asked to speak to their senior; they say they are busy with other complaints. That means there are only complaints and no appreciation calls. They disconnect the calls. Without giving a solution. When asked they say we will send our technical person to ur place. You have to pay...why will I pay? It is not a tech issue. Amazing isn't it these guys are solving the issue since last 4 months. Pathetic service.

Sir/mam
Last 3 to 4 days my problem persists i. E. No signal. I call to your customer care but they said your problem to be resolved within 24 hours but still my problem occurs no signal. I call to your customer care 4-5 times but their is no response from your side. Very poor service provided by videocon d2h. Please kindly take necessary steps to resolve my problem within 24 hrs or i will disclose videocon d2h & switch to other service.

Customer id[protected]

This has been my worse experience with videocon d2h. I have been calling the call centre from last monday i:e 23/05/2016 and my complaint no is[protected],[protected],[protected],[protected], and the list goes on my complaint was i do not receive any signal no a/v and i recharged for 3 months.. I spoke to supervisor raja who claimed to fix it by tuesday i:e 24/05/2016 and it's 26/05/2016. And it's not yet resolved i would wonder if this is how you guys do business and customer service no wonder people wont opt for videocon for this reason. I feel i am duped by the call center guys that i would receive a call from either them or the field eng to get my issue resolved. This shows pure inefficeny and mind you i had spent 1 hr least to speak to these guys. Hope someone will have basic courtesy to get my issue fixed

Hi i have registered for airtel d2h with customer id [protected]. Hd channels are not working. There is some signal problem which airtel team is creating n while calling customer they ask 150 rs each visit. Each month they do this manual problem from backend nd they charge 150rs as visiting. Worst part is the repersentative while visit says we can give direct call to him n pay 100 rs.

Customer id:[protected]
Email id:- [protected]@gmail.com

Very pathetic service, may be i could be the only one paid the service charges of 870/- for not providing the services. Service engineer has taken the service charges saying the service will resume after 30 minutes and collected the service charges as well but so far the service is not restored.

I am using hd dvr 1000gb stb and it had problem booting. I had raised the complaint on 14th and 15th to customer care, engineer visited on 16th may 2016 and he said he will have to raise a request for the stb replacement, on 20th the engineer visited with the stb replacement and replaced the box and collected the service charges of 870/- but the service was not started yet. He said it would take 30 minutes to activate. But so far after repeated follow-ups the service are not restored.

I felt so bad for paying the service charges in advance and not getting the service...

Customer care email id useless there is no response from the email till now...

Customer care phone you will have to wait minimum 10 minutes to connect to an agent...

I have purchased d2h connection in jan where they said there is a free shoes and i need to pay only shipping charges i. E. 199/-. I have placed my order and get acknowdge on the same on 20 feb.Ince then i didn't get my product. They don't reply on my email and now they have stopped picking up the calls as well

199/- for delivery charge. I made so many calls and ofcourse they are not free. I purchased the videocon d2h connection and now not getting anything.

I want all my refund including delivery charge+ product value + call charges which i have made.

I want 5000/- from them i have wasted my time as well.

P K Dawn - I want to change my plan and I have already mail to customer care so many days before document is with me, subsequently over customer care no. matter has been requested to service provider and they guided me to put some more money in my account to change the plan as per my requirement. Later I tried to connect with them and they have diverted the call to some out side party who harass me over phone, this is the way they are treating the valued customer. If things are continued and I have not get the Justice then should no option will be left but to complain to consumer forum/court and local police regarding that matter.
Very upset and irritated with your service.

Customer ID: 41258212

Dear sir/madam,

I am videocon d2h customer from last 2 yrs my card no. [protected] and customer id 91837142 their service is very disgusting.

According to videocon service if we refer any new connection to any person they will give recharge of rs200 in our account so i had refer a new connection at the end of march 2016 and they have not recharged till now may2016 in my account by giving sms on 566777

Again i had given complaint on 16may 2016 for recharge of rs200 they told me it will resolved on 17 may 12:54 p. M but it was not.

Again i had given complaint on 17 may 2016 they told me it will be resolve within 24-48hrs till it"s not and every time they asking me to sms on 566777

Again i had complaint on 19 may 2016 one of the customer executive told me there is no complaint regarding you in the system. Every time even if i call to their customer care executives they disconnect call or every time they say msg on this number 566777.

And most important whenever they call or we call there call will disconnect automatically so much of network issue then what the customer will do.

So, i want there should be some strict action against them so that my problem should be resolved as soon as possible and others should not face such kind of issues.

Regards
Aditi garg
[protected]

I purchased a tv from your next showroom kothrud, opp. Sangam press pune. On diwali festival

Tv model is videocon new product: liquid luminous led tv 32 inches &

That time your sales people told me this offer very clearly…5 years warrantee + 1 year d2h all channel are

Free (6 month hd channels & sd channels 1 year free) as per your offer from d2h company i received 6

Month free hd channel & sd channels. But next 6 month d2h company is not providing sd channel service!!

Why? I paid all the charges as per your of tv cost + d2h offer installment charges.

Where is your company authorized person? Because your sales person is given me wrong commitment!!

Kindly start my other sd channels service immediately and reply on mobile. Regd. Mobile no. Is [protected]

Sachin shende
Regd. Mob: [protected]

This is to bring to your notice that on my earlier complaints every time the engineer is visiting and they have a new excuse.

18/05/20016 Wednesday i got a call in afternoon by head service for my area Mr. Umesh after explaining him all my problems he finally agreed to send his best technician at my place to resolve my problem i had requested him to visit my place personally so that he can come to know about my problem and the kind of feed back his team is giving me.

At around 1840 hrs the best technician Mr. Sayeed visited my place to resolve my problem as per Sayed he just updated the software and my problem is resolved but still it was not solved then he adjusted my TV resolution and told me that now he had adjusted to the right resolution and i will be not getting any problem here after.

But my normal channels were not working after informing him for the same he took his machine and asked me to show him all the joints from the Dish till my TV after checking to the near joint first to Dish he was getting 90 on his meter reading and then he checked next to my TV and he was getting 50 as per his machine after all this when i asked him whats my exact problem he replied that i need to put new wire to my cable which is conceal which is very hard to do.Then he told me that next day he will send some other technician to my place and send new cable to prove me that my cable is faulty when asked him that with his new cable what reading i will be getting he replied 70 after this i asked him that he will be temporary putting cable inside of my house which will be approx 10 meters. When i asked him that if my cable which is conceal is more that 15 to 25 meters then the reading will show more less he agreed on this.

But when i asked him to kindly look that why i am not able to see my normal channels which i was before he was on the same statement that i need to change my cable then i will be able to see the channels which i was able to see before this best technician sayeed did all this checks i repeatedly ask sayeed to look why this channels are not available which were before.?? he was on his same statement that i need to change the cable. He was not even bother to have a look again to all the joints which he had opened.This shows that the team of my area does not want to work but just give excuses and escape.

On all this above incident i feel that he was instructed to do some kind of problem in my cable joints so that he and his team can close my complaint by putting on me that my cable is faulty and videocon product is all working good which is not from day one.

I called customer care and tried to log a complaint against all this there was Mr. Yuvraj on line to attend my call i asked him to have a word with him regarding all this so that atleast he will listen to him and try to solve my issues when i requested Yuvraj the customer care representive to log a complaint for all this he told me to keep call on hold and he was suppose to transfer my call to his supervisor but as usual customer care representative keep fooling me by putting me on hold and automatic disconnecting my call.

I WOULD LIKE YOU TO TAKE THIS MATTER TO HIGH AUTHORITY AND TRY TO SOLVE IT AS SOON AS POSSIBLE OR IF VIDEOCON CANNOT SOLVE THIS KINDLY LET ME KNOW I WILL DISCONTINUE YOUR SERVICES.

THIS PROBLEM OF MINE IS PENDING SINCE MORE THAN TWO MONTHS. ITS REALLY SHAME AND DISAPPOINTING THAT HOW VIDEOCON D2H AFTER SALE TEAM WORKS AND TRY TO FOOL CUSTOMERS BY NOT RESOLVING THEIR PROBLEMS BUT BY PUTTING ON THEIR HEAD THAT THEY HAVE MADE MISTAKE BY BUYING THEIR PRODUCT.