d2h Complaints & Reviews

Sir,
My customer id[protected] we use d2h hd box from last year but when we renewal that time delar call to call center replay to delar recharge rs.3660 to renew same packeje for 1 year with hd channel after confirmation to delar we happen rs.3660 recharge but after recharge we not see any hd channel when we check status thru call center told this is not hd channel pakeje renewal so we want on this recharge amount rs.3660 reversal to delar account and please close/terminate my account immediately & on our account credit balance reverse to delar account urgently...

More than 1 MONTH over my HD DVR is dead. I have complained repeatedly, every time they have closed it without resolving the problem. Service engineer visited and charged srevicecharge of RS 200/- it worked for one day only. Again I contacted to customer care they said complaint was closed asked me to lodge it again, so I lodged it again, they promised of replacing the DVR which will never available in stock
For that we have to wait for long time, My DVR is dead and status of complaint is closed . To get resolved The old complaint which is closed without resolving I should lodge the complaint again. ISN'T IT Ridiculous?
But they are very efficient in taking the complaint and closing it without resolving
the problem.
Nobody cares of customers WHY SHOULD THEY CARE? because we have already recharged balance so they are getting their money without giving services. We should complaint to TRAI about this when services are disturbed how can they charge for the same ? They are cheating customers. We should have option for PORTING of DTH service providers like mobile SIM PORTING.
I have sent email to nodal officer also but nobody cares.
THEY ARE NUMBER ONE CHEATERS.

I am customer of Videocon D2h since last more than 5 years.My customer ID is 6036513. I had seen since last 2 years videocon had started mal practice of disturbing services suddenly and then when we complain about signal not available then their executive every time tell us for engineer visit on chargeable basis.

This is happening repeatedly after every 4 months since last 2 years. When engineer visit he does not do any thing just go at dish and check frequency at dish and it start automatically.

This is a mal practice of taking engineer charge from customer. We had complained this for more than 6 times but still this practice is continue.

Presently also suddenly after every 15-20 min the set box light suddenly changed from blue to Red and then TV starts again.

Please not this is the 3rd time I had problem in setup box and i if I complain for this then there will be standard answer to change the set up box on chargeable basis. This is your standard practice to loot customer at every 4-6 months.

Now I feel there is no alternate but to take up the matter in consumer court only for this intentional harassment and reimbursement of harassment.

I,
Sekhar kr. roy, residing j-12, balitikuri govt. housing estate howrah 711113, west bengal, was having fair enough service from the said dth company videocon d2h, bearing account id[protected].

I opted for (dated : 21.08.2016 for 3 months. + 4 days[super gold]) super gold pack which is of rs.825 for 3 months + 4 days bonus from the date of recharge which is 21.08.2016 with valid payment receipt and documentation from the company.
Payment details
Transaction status : the recharge transaction was successful.
Transaction mode : recharge by card
Payment reference no : [protected]

As per my concern my renewal date was to be 21.11.2016 + 4 days more (bonus as per company policy)
But all of a sudden the said company is harassing me and forcing me to recharge before due date and is unethically saying, moreover threatening me of disconnecting my entertainment service which i have paid full in advance for three months.

On 21.10.2016 at 8:10 p. m i called the customer care of videocon d2h and spoke to mr. susanta nayak and told him about my problem with valid documentation regarding the recharge but to my utter surprise he from his company's behalf denied my saying and even the payment receipt which was provided by videocon d2h itself.
And very rudely and very unprofessionally said that i can go to anyone i want and can do whatever i want but if i don't pay the excess amount they will disconnect my dth connection.
Is this a company doing a business in indian or a mafia asking for extortion from a citizen.
It was my painful duty to inform this matter to the consumer forum of india.
I seek your help,
Please do take some action.
The receipt of payment is attached with the complaint.
Thanking you
Sekhar kumar roy
[protected]
Videocon d2h account id[protected]

Yester day on 19th october my set top box is replaced by the service engineer and i have paid rupees four hundred for set top box replacement and two hundred rupees for service charge but after several complain to customer care still no help. Videocon is leaving their customer cheated by their service engineer. That is pay extra charge to service engineer or else there is no help. Service engineer is directly campaigning for tatasky with tatasky' s campaign materials and pressing to take tatasky's dth service. Gross corporate indiscipline by videocon. Thanks to your service. My name-ranjit jyotiranjan biswal
My customer id[protected]
Now my complaint no.[protected] is still pending and on 18th october, 2016 my complaint no was[protected].

Videocon d2h dusare ko bhech diya hai

Hi team,
I am very disscertify the videocon d2h service. Every month required services "2 to 3 month show on tv check the signal cable". So what is the issue ? What is the requirements for better performance d2h please let me explain...

Date -1st OCtober 2016
Customer ID :[protected]
My Videocon D2H is not working since 1st october 2016 due to no signal. I called the customer care to complain about the concerm there is some girl i forgot to ask the name, i told her that on TV screen message is coming that due to signal issues it is not working and she mentioned that it will get resolved, to whichi accepted and disconnected my phone call. I waited for full day & night it was not resolved. Hence Sunday morning i again called the customer care and Mr. Bharat Singh Yadav mentioned that we can not resolve the issues as it is out of warrenty period .
I was surprised how a signal problem is realated to warrenty period and he asked me that i have to pay Rs. 200 for the services engineer to get the signal issues reolved. When we buy any sim card for mobile say Idea or airtel and we complain that there is signal problem they never asked us to pay any amount and they try to reolsve the issues.
When i asked the customer care person to give me the complaint number he denied saying it is out of policy and constantly saying about the policy . What the bullsheet & crap policy it is ? They are just harraessing the customer. Strick action should be taken against them.

A straing message for Mr. Anil Khear, please resolve the issues of customer first and then talk about the 4Kand all. your people are incapabale of doing business and pathetic in providing services. Mr. Anil please stop cheating customer . Remember one thing its a univers law whatever go it comes back so just make sure that you do good job !

Even after registering several complains, there is no engineer who comes and fixes the problem. On top of that when you contact the call center, most of the time it's kept on hold. Moreover, they keep on saying ''today or tomorrow''. In short, they are never punctual. On the contrary the consumers are bound to sit at home and wait for the engineer? Which company delays so much?
Cust. ID 80324281

My VideoconD2H (customer id[protected] connection was cut due to poor product quality (faulty remote) which they refused to take responsibility. My connection was cut on 26th August 2016. I got a call from the backend team informing that I shall receive my refund cheque. I updated my correct address and spelling of my name to send the cheque. However, it has been one month the cheque for amount Rs.3770 (as informed by the backend over phone 10 days ago) has not arrived. Even after repeated phone calls and emails to customer care there has been no deliverance of the refund cheque. Kindly ensure that I receive my due cheque with the correct amount at the earliest.
Soon festival season will come and if we are out of town, then it will be the perfect excuse for videocond2h to say that because the customer was not at home, we could not deliver the cheque.

Prasad/Team,

Customer Id: 30822388

This is Worst service example are given by videocon team

I was upgrade my D2h set top box from SD to HD on14th sept'16 and @ 23rd sept afternoon 1:00 PM it is stop working even power is not coming.

Hence, we raised complaint to Customer care :[protected] and the most funnest moment is this complaint closed with any resolution. next day 24th sept we call CC to know the status of complaint then CC told me old Complaint closed we raised new complaint :[protected]By Mr. Naresh Thakur CC team ) with obviously with false promise like we solved this issue till today evening.

So from yesterday CC just take complaint and there is no service team visited to my place to closed this issue. Is this kind of service example are given by VideoconD2h Team?

I am holding this connection from 2010 and recommended to so many people who is looking for D2h services. but from now a days i will stop to doing this and ask them to think about connection.

This is open market and so many competitors available and because o[censored]s videocon is in market not because of videocon is here that's why we.

This is very annoying and unprofessional business practice from your side. I have recharged on july from online of rs 825 for existing pack include south channels :-for south region, validity 3 months and i was receiving the exact same channels what i opted for not a single hd channel was coming.

Yesterday you guys have disconnected my subscription saying that i have to recharge again just after two months and your customer care representatives are telling me that u have to add on pack recharge to get back your south channels.

After all this fraud your customer care representatives are not ready to register my complain. They told me that i have to recharge again even to register a complain. How disgusting is this from your side. First you guys do a fraud with the customer then you don't register a complain also.

Please look into this issue and first of all continue my subscription asap if you want to delay in this case just take off your setup box and repay me the amount i have paid for this of yours, because it will be very difficult for me to continue with someone so unprofessional in their business and even in handling the customer.

My cid :[protected]

If i don't receive a respond with my remaining month subscription include south channels. Then i am going to take legal action against this fraud of yours.

Thanks,
K s r reddy
[protected]

NAME : SANJAY KUMAR KAR
CUSTOMER ID : 58514061

They have started recording without my request & without my knowledge forcefully. After running it for 16 months, I came to know. I have not at all taken that facility for a single use within that period.

After came to know, I requested to stop that recording facility and they also stopped it. But problem is for 16 months running without my information I have lost Rs. 480/- unnecessarily.

I requested them to pay back my money. But they don't agree.

Please advice the solution.

Thanks & regards.

Sanjay Kumar Kar.
Mob. - [protected]
Mail Id. : sanja.[protected]@gmail.com

My blow recharge is done but its my mistake this recharge id videocond2h,[protected] is wrong id
O please return my money in my account

Transaction detail :
Payment status completed successfully.
Transaction status transaction successful
Oxitransid -[protected]
Reference number[protected]
Transaction id oxisbi22198746
Service etop*videocond2h,[protected]
Bank transaction id ig0cqugmt9
Transaction time 9/6/2016 4:57:41 pm
Recharge amount 275

Name sudhir sawant
Customer id[protected]
Complaint no[protected]ns sept 2016),[protected]th sept 2016),[protected]th sept),[protected]th sept)
They are just doing time pass with customer not providing service as they advertising or promising,
I give them request to change cable of the dish to set top box as satellite signal is week then, his representative promise to solve it within 48 hrs but still this not solved & again after 48 hrs i call back then again they promise to solve it in 8 working hrs but still its pending from 2 nd sept 2016

Videocon d2h... Everytime there is a problem they take away our box, do some research and force us to buy another one. This time the problem kept persisting and the customer care department kept disconnecting my phone. Extremely frustrating. The technicians are not even able to comprehend what notifications come on the screen, they keep calling someone for help or ask me to read out what comes on screen and their seniors keep arguing that the problem is at our end. I told them that I shall not buy the new box because the problem persists with the new box as well. Now they have switched off the services, because we are not buying a new box, dadagiri! Nobody is interested in serving the customer. Disgusted!!

I didn't receive the product videocon d2h hd box from comparedth.com which i booked on 30.08.16...they told it will b deliver and installed within 24 hours but yet didn't delivered ...i even credited Rs..1500 ...the amount of d product below details...Order Details:
Order ID: CDT[protected]
Order Date/Time:[protected]:37:24
Order Status: Pending
Payment Status: Paid
Txn.ID:
[protected]
Payment ID:
59061245

These channels are still not available on videocon d2h... I have a platinum hd package which is highest paid package that you have and still i don't get these channels cos you have not provided it yet... Its useless to pay so high for such a poor service and videocon d2h should be ashamed of themselves... Don't give us justifications about the channels content that they are same as star sports 4... Make these hd channels available like tatasky and airtel digital tv has... Or be prepared to lose you customers...

The remote given to me by videocon d2h was faulty from the start. I complained repeatedly to change the remote, no one came from the company for three months. I had to pay Rs 350 to purchase a new remote after three months of waiting as they said that the warranty has expired now. Recently, the second remote has stopped working again. I have recently recharged my subscription (during which the second remote was working) for six months for Rs. 3990 on 18th August 2016. Now the remote has stopped working again, I called up videocon d2h customer care, they said I will have to pay Rs.325 for the engineer's visit or I can buy a new remote again for Rs.350. I wish to cut the connection of my videocon d2h. I do not wish to buy a third remote. Without the remote the product is not working. However after calling and emailing to videocon d2h, they have simply refused to cut the connection saying there is no problem with the signal. I DO NOT wish to continue my services with Videocon d2h and I want my money refunded. (ID[protected]

I upgraded from normal to hd by top up of 1950. Just 15 days before. They said, i'll be getting 3 months of hd package. Now they are saying my stb is cancelled and i must recharge it again. Why should I?? My customer id is 32166844. I've contacted the customer care number of times. But problem not solved yet...