[Resolved]  Vijay Sales — ac vijay sales service complaint

Address:Ghaziabad, Uttar Pradesh, 201014

Hi,

I am preeti, just wanted to complaint here. I have bought hitachi ac from vijay sales indirapuram on 17 june 2017. With in 1 week its swing motor was not working. Then registered a complaint through phone... After so many days they came up my home and check swing motor but not replace it.. Then they told me that we took picture of your invoice and see the problem now after 2 days or 3 days we will replace it.. But nobody come here to reaplce the damaged swing motor part till now.. We have called vijay sales complaint number of times.. But still they are not replacing our new ac damaged part

So i would like to mention here that your service is poor and bad

@vijaysales : kindly change my new ac swing ac part asap.
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Aug 24, 2017
Complaint marked as Resolved 
Vijay Sales customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2017
Vijay Sales Customer Care's response
Dear Guest,

Greetings from Vijay Sales.

Please provide us with your billing details/Registered contact number as we are unable to find it with the name.

Regards
Vijay Sales.
Complaint comments 

Comments

Dear Preeti202,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi
Dear Preeti202,

We are still awaiting for your response. Please share your mobile number/complaint number with us on hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards
Team Hitachi
Hi Team Hitachi,

How could you close this complaint without changing my New AC part??? i have already provided all the details through call, share all the bills with Hitachi team . i am always used to call Hitachi team to follow up . But nothing is happened till now . Now it has been "3 months" nothing has changed and every time Hitachi team used to you tell me "Motor part not available", "I have already ordered motor part but not yet received", " Motor part change this Saturday for sure" etc. Keep telling me these excuses. But nothing has changed till now.

Hitachi Team : Your service is very very poor. For you guys Customer satisfaction is nothing . Now onwards I will recommened all the people that DO NOT BUY ANYTHING from HITACHI

Now i will complain to your Head office or Corporate office to take necessary action against you.
Dear Preeti202,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.social@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi
Dear Preeti202,

We hope your concern is resolved. Please drop us an email at hitachiindia.social@gmail.com in case you need any further assistance.

Regards,
Team Hitachi

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