Vijay Sales Complaints & Reviews

Today i visited your vasai west branch showroom. On inquiring i was told that the whirlpool magicool 1.5t royal 3s comes in only silver colour. And he made me book the silver colour. Now when i checked online with the whirlpool i am told that there are three colours available. White silver and gold. Actually i want white since silver does not match the walls. Please instruct your sales staff not to misguide customers.
Augustine desouza

This is with respect to a refrigerator that i had ordered on 8th october 2017 at vijay sales, dombivli. However the delivered product had some defects in it which i had immediately reported to the store on the same day i. E. 16th october 2016 and i was assured that it would be replaced within 2 working days. Now it has been more than a week and they have not yet replaced it. And moreover no one responds properly to the phone calls.

I bought few products like refrigerator, washing machine, gas cook stove and tv. I got them delivered on the next day as promised but am still waiting for there installation post 1 week of delivery. While purchasing the product, i was promised to get it installed the very next day but that didn't happen. I have been continuously trying to connect with their customer care and centres but all in vain. Most of their lines are busy or no one picks up. For others, they say they are looking into it and will revert back but unfortunately no one replies back.

As a consumer, i feel cheated.in order to sell their products, they give false installations dates and have a pathetic customer care.

Hello team,

In last month on 30 sept 2017 i had purchase whirlpool refrigerator & i got damage product due that product out of stock from last 1 month i get back to vijay sales & exchange the product but don't know why, i didn't get delivery from last 1 week

It was worst service i am facing in my life from vijay sales
And also i didn't get proper response from your support team

Register mobile no. @ purchase [protected]

Thank & regards
Pritam gautam sarvade
[protected]
Chembur mumbai 400071

I m continuous trying to call but no one is reciving and 3 days ago i buy 43 inch samsung led but no one is still coming for install my LED ..i want it will do fast in one day.i want this install will complete in 1 day...is too late i think so i want u will provide fast servies and i want you will complete my installation today bcause i want fast servies. I want my problem will solve today its kind request because its 6 days and its not good service i think

Ref mobile no. [protected].
With reference to the above mobile i would like to inform u that i have purchased 50 inches lcd tv from vijay sales palm beach on 18/10/2017 through bajaj finance for rs.33, 400. I had purchased the above lcd on one condition which i spoke to the executive patil at the time of buying that delivery the next day and installation the next day. The executive agreed and said that it will be done.
I recd the above lcd on 19/10/2017 and was waiting for installation at home as i had taken a holiday as iam physically challenged and work for a call center on shift duty. I waited till 5 pm and since no one had come i called [protected] and they infomred me that installation wont be possible today. I was bit suprised and called vashi show room [protected] but to my suprised no one picked up. I made a mistake from purchasing from vijay sales. I should have purchased from arcee electronics which gives delivery and installation at the same date.
I am very much disappointed by vijay sales rude behaviour and i will put this to my twitter ac also for making false promises.
Thank you very much for the misguidance and wrong be;ief and i swear one thing will never ever step my foot at vijay sales.
Thanking you.

Yesterday, we had purchased :
Whirlpool washing machine
From vijay sales,
Shop no.16-9 divya hights, jagtap dairy road rahatani pune.

V. No:199-q-sif-940

Order no:199-q-so 1093

Dated-18/10/2017

I have got delievery of washing machine with dents at the bottom of machine.

Request you to get the same changed asap.
—

Regards

Bhagyashree sirsat

Booked a whirlpool automatic washing machine from prabhadevi store on 14thoct 2017 and store asured me for the deivery on 16th oct 2016.
Till date not received our machine and when spoken to manage nitin patil, he told if we dont get our delivery by today he will refund us the amount.
Hopeless!!
Is this the service of vijay sales?
If yes, then keep it up.
Hope we get our machine today orelse we want our refund by tommorow.

We got the delivery of videocon led tv on 15 oct 2017 and the technician from videocon came to install the tv on 17 oct. When he removed the product from the box and switched it on we realised that there is a big crack on inner surface of the tv which shows as striking light wen the tv is on. We are calling up customer care of vijay sales since last 6 hours but they not ready to accept that the product has been delivered faulty. We need the replacement of this product. Otherwise we have to go to consumer court to file an official complaint.

Dear all,

I have brought a new daikin ac from vijay sales prabhadevi mumbai and have sought their service as a part of regular check up of ac and have raised a service request for the same.

After registering for the same these people agreed to provide me service on october 14, 2017, but now it was informed that the said service is postponed due to some reason.

Now i need to understand from daikin, whether said activity was planned and if yes then why did these people commit and if no then provide the service as agreed i suppose you are very big organization and providing service post purchase won't be an issue..

So please maintain the standard as you describe it on tv

Have purchase washing machine on 1 st oct and after installation machine is not working properly, it is shaking and have also share viedo with mr ashish, and customer care executive
Waiting for the revert.
Have also complaint to haier customer care they are responding saying that shaking is an technology also have share viedo with them
They are saying that engg will be visiting from pune and till date no senior has visited me, and since past 5 days machine is not been use an i am in big trouble, sir need your help to solve this matter.

Brought a whirlpool microwave from vijay sales and the product was faulty, sales person lawrance from mira road branch was very sure that the product is the best what they have currently available. As the product got delivered and there were dents on the top surface, demo guy retish kumar yadav advised to replace the product. Tired to call customer service to log a complain but there were no signs for the call to get connected thus had to visit vijay sales to log a complain against the product. 2days later a new piece got delivered again with the same problem.. Again had to visit vijay sales this time i met with the sales manager dharmendra singh who promised me that they'll send me a fresh new product and he'll see to it that it gets delivered safely. Next day product comes to my place and again has the same problem. Just want to know wat type of customer service is vijay sales giving to there customer.. It's been so many year purchasing stuffs from them and that's how they treat there loyal customers vs digi vijay sales (Vijay sales)

Dear sir
We brought samsung uhd led ua43mu6100 43 inch with request no [protected] from vijay sales raily station pune branch at the time of purchase we have given information that along with led we will get sound speakers cost rs. 6000 free of cost but at the time of delivery only led is delivered sound speakers not given and now costumer care pune not receiving calls.

Kindly take serious note of it and arrange to deliver sound speakers at earliest
Regards
Pawan gondhalekar
Cell [protected]

Yesterday, we had purchased :

Haier refrigerator

Lg microwave

Philips blender

From vijay sales, crown plaza, 29 km milestone, sector-15a, faridabad-121007

V. No:342-q-si 1167

Order no:342-q-so 630

Dated 11-oct-17

With lg microwave we have been provided godrej startup kit

Request you to get the same changed asap with lg kit.

—

Regards

Braham prakash sharma

[protected]

H. No:1738, sector-9, faridabad-121006

My name is naresh pardeshi i brought split ac of ogeneral but very next day i got cooling issues and i hv complain so many atlest 7 to 8 times but they don’t bother every time they send people with no knowledge of there own product and they said machine is working fine but this not the solution for me i hv brought machine and i hv spent 60, 000 and it’s not small amount for me atlest this people (Vijay sales and ogeneral) should understand the problem of there customers if they can’t give proper solutions or proper service than they should shut there showroom!! Sorry but this very bad service i hv every face i should not buy ogeneral brand in future also from vijay sales (Virar west)

The manager vijay sales, my challan no. 5052, nilesh gaikwad, wish to bring at your kind notice that i had purchased vise 39 inch led from vijay sales with 3 yrs warrenty. Further, my tv is taken for pannel replacement almost 20 days prior since then i had not received any communication from your end. On calling from my end no good reason of the delay in panel changing is given to me. Your are wasting time in prolonging the same. So also you are proviking me to take legal steps aginst your your such a worst service indicates how can a customer trust and on what ground. Futher, delay will encourage me to lodge a compliant agqinst you in consumer foram, where in will demand for new brand tv or my payment return on immediate grounds in order to keep me fooling so will be waiting for 24 working hours for tv for panel replacement or will surely welcome you for legal repercussions to follow immediately.
Thanking you
Nilesh gaikwad
Cell no. [protected]

Hi
Have been chasing for reinstallation of my ac (Bought from vijay sales vashi) no one has turned up till date.
Also the most annoying thing is sushil is not even responding.
As escalation raised my concern to the store head and could find him also helpless as even after his intervention since last 2 days no one has attended. Seems the service and support team has nothing to do. This scenario not only augur well with brand like vijay sales but also can see losing the no 1 market position soon. Only sales commitment n no service...

I had purchased an vise 32 inch led tv from vijay sales. The product is under warranty. On 27th i logged an complaint for the display. The technician visited after 2 days and said the display will be replaced. Till 7th october i had not recieved any update on this. Evreyday i keep on calling to the customer care but the response it negative.

I appreciate if you could help me to get the issue resloved.

Thanks & regards

Dinesh kotian
[protected]
[protected]

3 nos AC purchased. Substandard quality. In last 2 years all AC had gas leaks and spent thrice for the same. Company service centre advised to replace aluminium coils with copper ones . Done so at cost of Rs 20000. Inspire of this again there is gas leaks and none of the AC are working. I shall be submitting a complaint to consumer forum and court against vijay sales and videocon for the damages. This is just for your information and record.

Videocon LED TV purchased from vijay sales in 2014 with 5 years warranty, which is started giving problems. Technician said spare parts unavailable and hence company will replace with new TV. It's been a month since numerous complaints and reminders however its not been done till date.

I have booked two daikin splipt ac from vijay sales dev arc mall, ahmedabad on 2nd october against v no. 243-q-905. The person in charge here (Maulik bhai) told acs will be delieverd very next day i. E. On 3rd of cotober by 9 pm. But to my surprise i receieved only 1 ac. Till now there is no response from vijay sales. I am feeling cheated by such a big name. No body is replying. Don't know hwat to do.