Vijay Sales Complaints & Reviews

I purchased tv, washing machine and refrigerator fron vijay sales, chinchwad, pune branch on 10th june 2017. The tv was delivered on time. But washing machine was delivered after 16 days and refrigerator is not yet delivered. We contacted the customer care and branch several times (More than 30 calls done). We are not getting proper response from anybody and the delivery of refrigerator is still pending. We had a very troublesome experience with product delivery of vijay sales. We will never purchase any item from vijay sales anymore. Invoice number:195-pch06-17so744.

Today 27/06/2017, i visited vijay sales, santoshi mata road kalyan west. I was shocked with the treatment given by the sales person by the name krishna jha, i wanted to buy laptop, tv and washing machine. The way i was answered and attended by him was very insulting, his behaviour was very rude. I feel very sorry that this kind of salesperson is recruited to insult the customer, earlier i purchased tv, washing machine, mobile, microwave from vijay sales but now i have decided to purchase consumer durable from store other store.

Hi i have just taken a washing machines front load from vijay sales indirapuram ghaziabad, the machine has reached me full of scratches & even the drain pipe is of local made. Lg installation engineer has refused to install the local branded drain pipe and has asked us to report back to vijay sales for replacement.

This creates a real bad impression on a customer. Despite of vijay sales being such a big brand entity

I have booked the whirlpool refrigerator on 15st june 2017 & the whole amount was paid by me on day of purchase. I have been committed by your counter representative within 2 working days i will get the delivery but till today my goods not yet deliver to me... I am constantly following up with you... It seems nobody bother about it

Sales order no. - 109 ge[protected]
Item name - whirlpool refrigerator if278 elt alpha steel (3s)
Location - goregaon (E) br

I have purchased samsung j5 prime from maninagar ahmedabad outlet on 18th june 2017. Aftet 2 days i got some issues regarding sound during receiving calls and also problem in touch screen. When i went to the outlet the sales executive was very rude and cheap and didn't provided me with any service rather told me to leave from their. Vijay sales do not provide any after sales service.

I had purchased vise tv from vijay sales. Their own brand. First of all they didn't deliver product on committed day. Secondly they don't bother to update customer. It is like you have purchased product now it is your responsibility to get things done from vijay sales.

After finally getting product i. E. Tv, i found that two remotes must be there but one remote was missing. So i called customer-care as well as concern branch. But despite several followups i'm yet to receive remote control for tv.

I would suggest all customers not to buy products from kalyan vijay sales.

Very very bad service.

I bought LG refrigerator ( model no:- GL I372RTNL)on 21 May 2017 from Vijay sales, Tilak road pune.
Recently i saw same product on flip kart website and found that 2 trays/attachments (1.In Freezer section next to ice box 'Ultra cool' tray 2.convertible box just above the vegetable box) which are displayed on the product image are missing in my product.
I contacted the Dealer and asked for the missing parts but they are refusing it saying, these parts will not be available with given model and they don't believe the images available online.
I asked them to show an official document saying this model (GLI 372RTNL) will not support these parts but i did not receive any satisfactory answer.

These are some sites which show the same model and have those trays/attachments ...
1.https://www.flipkart.com/lg-335-l-frost-free-double-door-refrigerator/p/itmeh4...⇄
2.http://compareindia.news18.com/specification/refrigerators/lg-gli372rtnl/42578...⇄
3.http://buzz18.ibnlive.com/specification/refrigerators/lg-gli372rtnl/425782#
4.http://www.gadgetsnow.com/refrigerator/LG-GL-I372RTNL-335-Ltr-Double-Door-Refr...⇄

How can all the shopping sites gave the wrong information?

I mrs. Thomson had been to your kalyan store, to buy washing machine.
Sales guys were really buzy to assist any client completely. After about 30mins a sales person attended us. We left the store. After a week we again visited the store with our desired choice, the sales person who attended us was mr. Bharat when we asked him to expain the product, he was like the products capacity is 6.5kg and rest details are same as mentioned on the product...!!! We also asked him about the exchange policy. Yes we do it he said. Your sales guys are focused to achieving targets without proper sales and service assistance. And he left the area. We purchased the product. On a said date the product was delivered at our residence. We asked the delivery guys when will the exchange be done. They were like we aren't informed about it. It's not mentioned in your bill, kindly speak to the store. Since two days we are calling the store no proper assistance is given on our query. It's an absolutely bad customer service. For a layman we will not know your store policies unless explained properly. The brand value of the store is deteriorating, because of such mis sellings. Kindly look into this matter as utmost urgent and give us a desired solution.

I had taken air conditioner for my parents from Vijay Sales - Borivali West branch which came to my parents address on 28th May 2017. When i visited my parents house 2 weeks later, we realised that the product was not what we had asked for. Also the product sent was not on display and the same was not communicated that different product will be sent.
We visited Borivali branch on 17th June and the manager informed us that a superior product is delivered & for cooling a complaint can be lodged.
On 19th June, Hitachi technician came & told us that cooling takes 15-30 minutes for a new air conditioner. Inspite of waiting for more than an hour cooling was not happening. He informed us that they need to refill gas . If the cooling still doesn't happen than they have to take the machine to their repair center to check for any leakage. On 20th June we asked the manager to call us up as we were not ready to refill gas in new machine. He told us to call Mr. Bhagirath ([protected]) from Hitachi which we called thrice but no response. Eventually we got few calls from Hitachi & i had asked them to replace the machine which nobody is reverting back nor the manager has the decency to call us back.
We then approached Vijay sales again on 21st June & Mr Shadab informed us that he will call us within 2 hours. Until 24th June we are still waiting for the revert & also solution to this issue. Kindly look into this matter at the earliest.

I have purchased a lg company washing machine (6.2 kg) on 20th june-17. During the purchase it was committed by the sales executive that the delivery will be given on 21st june-17 which is still not done. Then i have called the senior sales person for deliver, he said the model is not available in go-down and have to wait till 26th for delivery since the unit not in stock.

Now, being a regular customer of vijay sales i was so disappointed for the delay happened. Why should i wait? Who is responsible for the delay?

Sales order no. - 101-mh06-17so 712
Item name - lg washing machine t7208tddlm 6.2 kg
Location - mahim

Look forward for your immediate support or i will have to file case in consumer court.

#bhavesh

Videocon 4HD 40 inch Television Order placed with Vijay sales Thane Branch (Tip Top PLaza) on 11 June 2017 by sales person Dhaval Bhatt and payment done on the spot by credit card on same day.

The staff confirmed that delivery on 13 June - however, no delivery till 16 July 2017. On repeated calls from 14 June till 7th June - evening i am informed that no stock in Mumbai godown however new stock will come and TV shall be delivered by 21 June. When i call today - they say no stock in any godown and come and select a new TV of any other brand.

Disgusting & unprofessional attitude for almost 12-15 days.

Though they say a refund can be given but that not the way - u have to communicate to the customer and not that the customer calls you and you say NO STOCK

I john pitla visited your vijay sales which is on santoshi mata road kalyan west today at around 11:20 am your person mr bharat jadhav has zero tolerance and is highly frustated and has a very very negative approach towards customers i have walked out there might be many other customers who must have walked out in the past and same will be done in the future as well kindly look into this matter because you have lost one customer that is me i am not coming back to vijay sales

Dear sir/mam
I am pawan kumar and i have purchased redmi note 4 64gb black on which was unpacked and all configuration in the phone and it is damaged from the back was i didnt seen at that time. I asked sales girl for another packed seal phone but due to one left in the stock i purchased that as she told me that customer wanted to see in black variant so i opened it so it is totally new. So take your damaged phone and i want sealed phone. I am not your new customer and first time i am facing this kind of problem.
Kindly look into the matter as soon as poosible.

I have purchased a refrigerator company whirlpool 265l (Double door) on 20th june-17. During the purchase it was committed by the sales executive that the delivery will be given on 21st june-17 which is still not done. Then i have called the senior sales person for deliver, he said the model is not available in go-down and have to wait till 26th for delivery since the unit in under manufacturing.

Now, being a regular customer of vijay sales i was so disappointed for the delay happened. Why should i wait? Who is responsible for the delay?

Sales order no. - 162-gdb06-17so1571
Item name - whirpool refif278 elt alpha steel (3s)
Location - ghodbunder, thane.

Look forward for your immediate support or i will have to file case in consumer court.

#srinivas

Ordered an a/c from v/s borivali west showroom on 17/6/17 and was promised the delivery within 2 days. Today is the 5th day and no sign of it.
Order no 106-br[protected]
Tel 61712222, 66227722 isnot responding (Customer care)
3 reminders sent to customer care vijay sales but no response from them.
This kind of customer service is not expected from a reputed company like v/s.
Thanks-mrs lobo

I have purchased a panasonic window ac from your faridabad outlet last year. Now i want to get service for my ac because it is not giving full cooling. You are requested to send the service engineer for the same at my address given below :

Name : niraj kaushik
House no. : 1488
Sector : 21-d
City : faridabad (Haryana)
Contact no. : [protected]

Thanks

Didn't expect vijay sales to be such a fraud n unprofessional company. Representatives at their stores are busy chatting amongst themselves than attending to customers,
They are rude,
They give false updates on product discounts n services
Discounts are calculated wrongly just to attract customers and when asked they increase the product cost n not lower the discount. Looks like they calculate the product's original cost depending on discount n not visa versa... Pathetic
Your wil surely get better service in some small shop than vijay sales. Better not to buy anything from them.
This is our experience from their mahim n bandra store when we went to purchase microwave n tv

My name is sagar joshi, purchased a tv from dombivli-vijay sales.

1) delivered first time with broken led
2) replacement tv has issues for os getting hanged and usb not working. Request again raised for replacement
3) no clue when tv shall be delivered. Delivery team are not reachable entire day today

I have spend more time/effort co-ordinating with a bunch of people from vijay sales daily to get a working good quality tv for which i have paid 60000 bugs.

When contacted delivery team today he did not answer properly and disconnected the phone. After calling back he did not pick up.

There seems to be lot of miscommunication between teams and we as a customer have to co-ordinate between them for product to be delivered at our home.

Vijay sales doesnot seems to be bothered with our issue!

Please write back to :
Shruti.[protected]@gmail.com and
[protected]@gmail.com

Yesterday i bought a samsung galaxy c9 pro, i swiped icici banks credit card for that they told me that i will not be charged for interest. But now if i am checking i have to pay interest for that. I am not going pay interest for that if your executive told me the correct information i would have take it in cash instead of credit card.

Bill name - akshata mane
Product - samsung galaxy c9 pro
Date - 17 june 2017
Branch - pune solapur road, pune.

I bought an iphone 5s on 2nd march 2017 from vijay sales prabhadevi on the cashback of 5000, it was clearly said that il get the amount of cashback within 90 days, it has crossed 110 days still i did not got the cashback amount.
As i call the customer care of vijay sales prabhadevi they transfer my call to the concern person and there is no answer from the other end.