Vijay Sales Complaints & Reviews

Dear sir/mam
I am pawan kumar and i have purchased redmi note 4 64gb black on which was unpacked and all configuration in the phone and it is damaged from the back was i didnt seen at that time. I asked sales girl for another packed seal phone but due to one left in the stock i purchased that as she told me that customer wanted to see in black variant so i opened it so it is totally new. So take your damaged phone and i want sealed phone. I am not your new customer and first time i am facing this kind of problem.
Kindly look into the matter as soon as poosible.

I have purchased a refrigerator company whirlpool 265l (Double door) on 20th june-17. During the purchase it was committed by the sales executive that the delivery will be given on 21st june-17 which is still not done. Then i have called the senior sales person for deliver, he said the model is not available in go-down and have to wait till 26th for delivery since the unit in under manufacturing.

Now, being a regular customer of vijay sales i was so disappointed for the delay happened. Why should i wait? Who is responsible for the delay?

Sales order no. - 162-gdb06-17so1571
Item name - whirpool refif278 elt alpha steel (3s)
Location - ghodbunder, thane.

Look forward for your immediate support or i will have to file case in consumer court.

#srinivas

Ordered an a/c from v/s borivali west showroom on 17/6/17 and was promised the delivery within 2 days. Today is the 5th day and no sign of it.
Order no 106-br[protected]
Tel 61712222, 66227722 isnot responding (Customer care)
3 reminders sent to customer care vijay sales but no response from them.
This kind of customer service is not expected from a reputed company like v/s.
Thanks-mrs lobo

I have purchased a panasonic window ac from your faridabad outlet last year. Now i want to get service for my ac because it is not giving full cooling. You are requested to send the service engineer for the same at my address given below :

Name : niraj kaushik
House no. : 1488
Sector : 21-d
City : faridabad (Haryana)
Contact no. : [protected]

Thanks

Didn't expect vijay sales to be such a fraud n unprofessional company. Representatives at their stores are busy chatting amongst themselves than attending to customers,
They are rude,
They give false updates on product discounts n services
Discounts are calculated wrongly just to attract customers and when asked they increase the product cost n not lower the discount. Looks like they calculate the product's original cost depending on discount n not visa versa... Pathetic
Your wil surely get better service in some small shop than vijay sales. Better not to buy anything from them.
This is our experience from their mahim n bandra store when we went to purchase microwave n tv

My name is sagar joshi, purchased a tv from dombivli-vijay sales.

1) delivered first time with broken led
2) replacement tv has issues for os getting hanged and usb not working. Request again raised for replacement
3) no clue when tv shall be delivered. Delivery team are not reachable entire day today

I have spend more time/effort co-ordinating with a bunch of people from vijay sales daily to get a working good quality tv for which i have paid 60000 bugs.

When contacted delivery team today he did not answer properly and disconnected the phone. After calling back he did not pick up.

There seems to be lot of miscommunication between teams and we as a customer have to co-ordinate between them for product to be delivered at our home.

Vijay sales doesnot seems to be bothered with our issue!

Please write back to :
Shruti.[protected]@gmail.com and
[protected]@gmail.com

Yesterday i bought a samsung galaxy c9 pro, i swiped icici banks credit card for that they told me that i will not be charged for interest. But now if i am checking i have to pay interest for that. I am not going pay interest for that if your executive told me the correct information i would have take it in cash instead of credit card.

Bill name - akshata mane
Product - samsung galaxy c9 pro
Date - 17 june 2017
Branch - pune solapur road, pune.

I bought an iphone 5s on 2nd march 2017 from vijay sales prabhadevi on the cashback of 5000, it was clearly said that il get the amount of cashback within 90 days, it has crossed 110 days still i did not got the cashback amount.
As i call the customer care of vijay sales prabhadevi they transfer my call to the concern person and there is no answer from the other end.

We had been to the branch to purchase t. V. For hàlf there was no representative. After that 1 person who seem to b overloaded with his work. He promised to deliver after a day. I had called to confirm the delivery status but tthe person there only said its schedule and kept the phone. I took a leave from worrk and am waiting for the whole day n no one is picking the phone.
The same episode happened in april-may when i purchased a window ac. I received the delivery after 5 days inspite of daily visit to kharghar branch from where i purchased. The installation was free from the campany of the ac but you salesman told us to get it installed by some person whose number was given wherein i had to pay additional money. Later we came to know that the installation was freè

Hi
I purchased a carrier air conditioner 1.5 ton window from vijay sales, pitam pura, new delhi, sales man : pradeep.
They said the ac displayed in the showroom will be delivered i said ok
Ac was delivered without remote, manual and ventilator is also missing...

I called up the store multiple times and they dont connect the call to the sales person who sold and then i called carrier customer care they said its the responsibility of vijay sales...

No one willing to take responsibility of a product sold 2 days back... This is so pathetic

I purchased microwave oven of ifb from vijay sales ashramroad ahmadabad.
At the time of purchase they told me that technician will come within two days and give you demonstration. After two days i requested to get demonstration, i call at ifb service center so many time, but nobody come till today.
Please i request you that provide me demonstration or take back your product.
Thank you

Hi sir/madam,

I would like to inform you that i bought a videocon fridge from vijay sales, rajouri garden store on 03.05.2017.
From the very first day it (Fridge) has issues with the cooling, as it was a faulty product (Unit damage which is also mentioned in the attached bill). After minor repair they send the same fridge as replacement form the store.
I did call the customer service many a times to register my complain. After succeeding in registering my complain (As it’s a bit cluttered task) & they sent an engineer & he suggested us the know-how & technicalities of fridge. We followed them religiously but they didn’t improve our experience even after that.
As issues persisted and i was left with no other option but to call the customer service dept. I requested for the service engineer in order to repair it. I had to go through the mills for setting up the appointment with the engineer as he literally argued & after a lengthy chat he agreed to visit the site, however the issue remained the same. He suggested it will be okay, as it takes some time in cooling but all the efforts went in vain.
Now fridge has stopped functioning completely. It’s not working at all. My experience is worsening with every passing day. I want you to take immediate action upon it.
The possible resolution i would recommend to get it replaced. As per the company policy there is a term that says the product will be replaced within 7 days. I requested the customer service dept. For replacement being a faulty product however they advised me that all is well, it was just a small issue. I patiently waited for so long. All the essential daily-need - items like milk, fruits, dough get non usable. I would request you to look into this on priority as calling customer or getting an engineer doesn’t provide solution anymore. I again phoned yesterday (That is 11thjune’17) to the customer care, they’ve again registered the complain under reference del[protected].

I’m herewith attaching the invoices & reference numbers for your confirmation.
03.05.2017 del[protected]
12.05.2017 del[protected]
25.05.2017 del[protected]
11.06.2017 del[protected]

It appears that you care a fig for your customers and don't bother about the problems. I hope some corrective measure will be taken. I also hope with companies bit concern about their name and will understand for such a superior service.

Looking forward to your response!

Your opera house store manager abused with us regarding onida tv delivery issue. Please take against him other wise we will take action.. He could say us to sorry that he is unable to give delivery on time but he fired on us after making payment we said him that please cancell our order but he was continue arguing with you can see the camera recording if you want.
Prakash purohit
[protected]

The delivered tv to me has a line below the sticker which was not visible this i switched the display onto some content the line in is corner of the screen this is totally unacceptable we have paid for open box tv and not the defective piece.

There is no way i get to keep this tv.
The check was a quick 2 mins thing to show the tv is on
.
And later when the part where we have the line is there was visible
This need to be addressed with serious issue i have put all my salary for this defect?

Vijay sales sold me a damaged ac. It did not stat working from its installation. And worst part is that when i called vijay sales to fix this they said koshish karte hein sor complaint book karwane k and koi na koi elctrolux ki taraf se aa jaega theek karne agle 2-3 din mein. I mean what the f*#!! Seriously? Once they sold you the wrong damaged prosuct then they ask you to reach out the brand customer care to help you further. F*# [censored].

Puchased hitachi window a. C..in april 2017. But the ac is not cooling. Even after complaining at vijay sales radar bazaar gurgaon no one is coming to solve since 2 months. Please do it on urgent basis.

I am frustrated with this branch where i purchased. They are interested in selling but after sale service is ignored. The window ac hitachi 1.5 ton is not cooling in c3 mode at any temp settings

It seems no one is concerned about after sale service. I bought an ac on the recommendation of my colleague however it was defective and even after lots of follow up no one is able to sort out my query.
I am being told lots of excuses and no one is taking ownership to resolve it, instead i am being given numbers to call and get this sorted out on my own. Which is ridiculous.
I am not going to recommend vijaya sales to any of my family members or any colleague.

I bought a brand new ac on 1st june, delivered on 2nd june, when opened on 4th june, below problems encountered in new ac.

1.) front grill broken, crack on top right corner of grill
2.) fan motor direct, ac not getting off with remote, only compressor gets switched off.
3.) faulty swing.

No one answers on customer care, no one responds on mail, worst ever consumer experience.

Dear,

I bought an ac about a month back. I requested several time that there is a leakage inside and water is dropping.

Inspite of several reminders to pritesh gandhi, kamlesh-vadodara store employees fault is unaddressed.

Cooler is missold to me, not suitable for this climate and promised to give refund. Not entertaining thereafter.

Inspite of spending more that 2.5 lacs in just 2months i am getting pathetic service.
Why we should prefer vijay sales???

I have purchased a vise ac from cg road showroom (Ahmedabad city), since i purchased this product i fed up.

I would like to highlight to you that, your technician had visited when i complain last time but he said that in this product (Vise ac) this much noise will come and room will be soon in normal temperature after just switch off the ac as currently outside temperature is very high..

This was really funny answer from him..

Hope you will also not agreed with this.. We are using ac since last more than 10 years and never feel like this your technician was just sharing his knowledge to convince to customer which not good when customer is not aware of ac use... We are not mad people the way he was giving understanding to us..

Still we are not satisfied with the ac.. Really please believe me that ac is not working properly. It's giving air like cooler and we feel that and now started making noise so we are not able to even sleep with this noise.

This product not even maintain cooling for few minutes after switch off it.
I have purchased first time of vijay sales (Ac) product with assuming that same will work like other ac but after started to use it, we came to know that it is working like air cooler not ac.

Hope you understand the voice of customer and give me solution on this.. If you guys are not able to solve it please replace it with new model

Reverting positive reply from you.. Share this mail with md of your company so he can be also aware about this product and take necessary step to avoid any more issues from the customer.

My contact number is

[protected]/ [protected]