Vijay Sales Complaints & Reviews

Hitachi ac was booked on 20th june 2017 in exchange of a old window ac. As said by the salesman payment in cash was made and the delivery was promised to be the next day of cash payment. The delivery was delayed by 3 days. After calling up and reminding of the delivery in the showroom the delivery was made finally on the 4th day. The old ac which was to be exchanged immediately was finally taken back after 20 days again after reminding in person several times. The installation which promised to be free as said by the salesperson never turned out to be free. If contacted the people in charge never bothered to look into the matter. On top of it the phones in the shop are never answered. Customer care also never takes responsibility asks to call the showroom for any complaints which are never ever resolved as the phones are never answered. Its been almost a month as our new ac remains uninstalled.

No responsibility is taken by the shop once the item is sold.

I am shankaran i am. Lodging a compliant here because i have booked a fridge on 7 july 2018 but i has not delivered yet nd i if i am calling to contact them the line is not getting connected nd they have assured me that they delivery it by 15july 2018 but till now they have not delivered yet nd they are not giving proper response do it fast to deliver the product other wise i will take it from another shop

I have purchased refrigerator on 27june made full payment there is no delivery yet. They don't even bother to call every time i call they give"next week" date. Taken the money and customer for granted. Why did they sell if they did not have a piece to deliver neither did they intimate during sale delivery will be late. There is no delivery date shared even on 18july

I placed an order on 30th june 2017 for a ifb 30litre microwave at mira road vijay sales store and was told would get it delivered by 13th of july 2017.
I have been waiting since then to receive my mircowave, vijay sales have been a worst experience for me till date. During the sales they have promised we with on time delivery of my products but now when i call them they have no answers of when would the product get delivered, customer service which is at the contact center is rubbish.
I want my money back or else i want the product to be delivered as soon as possible or else i will take you to consumer court of harrising a customer on non delivery or product taking money well in advance
Please look into my issue as soon as possible or else i maybe raise my concerns consumer court.

Sub: vijay sales — regarding non delivery of washing machine on mentioned delivery date on 10th july, 2017.

I have purchased a godrej washing machin on 29th june 2017. They informed us that delivery of washing machine will be made on 10th july.
But till now, we have not received the washing machine, atleast their should be a courtesy to inform people and let them know that the delivery is delayed or it may take some time. When i called on their vijay sales customer care number i. E.[protected] & 66227733, no one is answering the call. I have called more than 20 times.

Such a very bad service.
If they are not delivering my washing machine, just refund the amount back...

I payed for the refrigerator videocon of 19000 rupees on 27th of june and now its 16th of july, but i didnt got my refrigerator. When i reached the vijaysales store and asked about the delivery, they answered that i should go for other brand and after my further query and some quarrels they aggried to give me the fridge by 20th july, but they told that its is not confirmed, my phone no is [protected]
Mira road east
Thane-401107

I have purchased refrigerator form vijay sales mumbai goregao east the hub branch on 28th june 2017 paid full amount rs.34455 by check and the delivery was on 10th of july as per the sales order.
Awaiting for delivery on 10th then contact on 11th delivery helpline [protected] i get the replay no data avalible contact sales person from the purchased branch.
When i call the hub branch sales person mr. Ambrish and after discussed with manager mr. Tejas finaly was agreed deliver will be on 15th of july.
As of today 16th july again contacted mr. Amrish and mr. Tejas now the promise is delivery will be on 22nd of july.
Kindly advise shall i approach consumer court for not delivering the refrigerator awaiting for your replay my email is [protected]@gmail.com

We bought your water heater [ao smith geyser ews 3lt 3kw] on 25 june 2017 but it is not working from the day we bought it from you. We have placed complains in vijay sales [model town 3] but no one is attending the complaint so please undertake the matter as soon as possible as we are facing troubles now and then or we will be forced to complaint to higher consumer forums.

Dear Sir,

I am personally writing to you with deep belief that some action will be taken on account of callous behaviour by VIJAY SALES & VIDEOCON TEAM.

We had gifted a TV set to our Maid who is illiterate and is helpless as her TV is not working since 1st July 2017 and she made an immediate complaint regarding the same, but hasn't received any service yet.

Although her TV is under 3 years warranty as promised by Vijay Sales (Bandra Branch) & Videocon as it was clearly mentioned to us at the time of purchase[protected]

We did receive a call from +91-[protected] (DILIP)Videocon Service person who was rude and was abusing the maid on phone and clearly mentioned that he will cancel the complaint. This behaviour was barbaric and was in bad taste.

We just need the TV to be rectified as its is in 3 years warranty.

Pls. find attached the bill for your perusal.

-VIDEOCON LEDVJU32HH02CAH-FDA
-DATE OF PURCHASE[protected]

On behalf of Vijaya Kalimuthu

Regards
+91-[protected]

Hi,
I have purchased a refrigerator on 24th june 2017. They informed us that delivery of refrigerator will be made on 13th july.
But till now, we have not received the refrigerator, atleast their should be a courtesy to inform people and let them know that the delivery is delayed or it may take some time. When i called on their customer care number i. E.[protected], no one is answering the call. I have called more than 20 times.

Such a pathetic service.
If they are not delivering my refrigerator, just refund the amount back.

Dear team,

We are buying all electronic from vijay sales, but this time we have a very pathatic experiance from vijay sales. We have buy water purifier form vijay sales.
We got deliviery on 8th jul'17 but still no any person has visit for installation.
Whenever we are calling to vijay sales showroom and call center we got engaged tone, i have again visited to showroom (Thane ghodbunder), that time i found the people in showroom keep the phone's receiver on side due to they dont wont to attend the queries.

Purchase whirlpool refrigerator on 25th june 2017, delivery product is damage no whirlpool ice magic logo on fridge, some crashes on inside fridges door, front door look like its second refigetor. I inform vijay sale they told we replace within 2 to 3 day but still not replace and not receiving call no any respond from vijay sales,
Very poor service

Hi,
This is to inform you that redmi note 4 mobile deliver by you is not working properly.

Sim slot not working.
Sim one not working.
Network capturing capacity is poor in sim 2 slot.

Please take return and replace it immediately.

For more details please find order number
Vs00040088

Date of billing 9 july and delivery on 11 july 2017.

Regards,
Anant nachare
[protected]

Vise ac pursed in the 2015, it is no longer efficient in cooling. They have mentioned the service is given till 3 years for free related to anything with this ac. However, when the technician come they have charged me.

Now the ac is not cooling properly not sure whats wrong with this requested for a technician to visit let see how much time they need and the off course the charges. This is being said that the service and maintenance will be free of cost till 3rd year.

I have purchase 55 inch haire curve tv one month ago from vijay sales when it deliver to us no one shows the tv and its conditions the box was packed, no one came to my home for demo, so i unpacked the tv and kept on platform the screen was broken, i have complained to vijay sales help line from last 15 days they are doing just time pass saying that sir give me one day time we will solve your problem, but yesterday after fifteen days said we cant do any thing all is your fault and disconnect the phone. I should i do know please let me know.

Brand new inverter 1.5 ton vice branded air conditioner bought from vijay sales, andheri west in may'16. Machine stopped working 14 days ago (June 30th) and call was placed to vijay sales service helpline shortly thereafter. No action taken for 4-5 days at which point a technician showed up and didn't resolve the problem and told us he will revert. Since then constant calls being placed to vijay sales service centre but no response from them.

I was been sold a defective piece from vijay sales pimple saudagar pune, i purchased a new samsung j5 prime, which was defective when i asked for replacment they say its not our policy to replace mobile, rather submit it to service center, the mobile started giving me issue in 3rd week of purchase and they will only replace it if mobile gives issue witin 2 days of purchase, pathetic service and worst stuff they sell.

What is a advantage of buying things from so called reputed and big shop??

Compliant No. 1707b082364

To whomever concerned I am disappointed customer of Vijay Sales and specially with vijaysales owned product of Vise. I had purchased the Smart VISE television in the month of January 2017.
Ref. No. 167-KLY01-17SIAOFWP DATE – 26.01.2017
CODE:[protected]
BHOLA KUMAR VERMA
Registered Mobile no. [protected]
My television stopped working on 7th July 2017 and I logged call with Vijaysales customer care on 8th July 2017 being the Saturday the executive informed that issue will be attended in 2 -3 business day.
On 11th I was chasing their customer care to get the issue attended and they informed engineer is scheduled for today and will visit to your home they cannot confirm the timing. Whole day past and I already made the 5 – 6 calls and every time executive said engineer will come when I called at 8.00pm informing them that neither I heard any call or communication of their visit the executive was relaxed and informed will get that checked tomorrow.
I am not sure how to deal in such condition.
Let me know do I have to take my faulty television to their office for repairing or any alternates.

Regards,
Nitesh Verma
[protected]

I paid a sum of rs. 23, 235/- on june 29, 2017, at the hub mall, goregaon east, store of vijay sales for purchase of lg ref gli302rpzy shiny steel refregirator. I was promised delivery on july 10, 2017. The sales order number 109-geo[protected]. No delivery has been effected. Let me know when the fridge will be delivered as i am facing severe hardship.

I've purchased vise led tv on 5/5/17. I had to shift my room so i didn't wall mounted the tv.
Now i shifted my room and i want to wall mount the tv..
I tried to contact the person who will wall mount the tv and also to the vasai company.. But no one is attending my calls... So plz send someone to wall mount my tv. I have children at home they can do any mess to the tv..
So plz urgently tell someone to attend my complaint.

My name is nitin b. Petkar,
Mobile no. [protected].